Recensioni su Keap

Potente soluzione CRM all-in-one per una crescita aziendale semplificata

Commenti: La mia esperienza complessiva con Keap è stata abbastanza positiva. Nonostante le difficoltà iniziali nell'apprendimento del sistema, ho trovato la piattaforma incredibilmente potente e preziosa per la mia attività.

Aspetti positivi:

Uso Keap da diversi mesi ormai e devo dire che ha notevolmente migliorato le mie operazioni commerciali. La piattaforma CRM all-in-one mi ha aiutato a semplificare le mie attività di vendita e marketing, semplificando la gestione dei dati dei clienti e delle attività quotidiane. Amo particolarmente le funzionalità di automazione che mi fanno risparmiare tempo in attività ripetitive, permettendomi di concentrarmi maggiormente sulla crescita della mia attività.

Aspetti negativi:

Mentre apprezzo le robuste funzionalità offerte da Keap, trovo che la curva di apprendimento possa essere un po' ripida per i nuovi utenti. Mi ci è voluto del tempo per abituarmi all'interfaccia e utilizzare appieno tutte le sue capacità.

Uno degli strumenti maggiormente professionali in ambito CRM

Commenti: L'esperienza è positiva, va valutato caso per caso quale possa essere il tool CRM più utile per la propria situazione. In azienda li usiamo praticamente tutti e alcuni hanno semplicemente maggior focus e facilità di utilizzo su determinate cose.

Aspetti positivi:

Keap (ex InfusionSoft) è sicuramente il crm/email marketing automation platform più sviluppato che possiamo avere, secondo forse soltanto a Salesforce. Permette di fare davvero di tutto

Aspetti negativi:

Sicuramente il prezzo è meno accessibile di altre soluzioni come ActiveCampaign e c'è da dire che la stragrande maggioranza dei bisogni puo' essere soddisfatta con strumenti più economici in commercio (come appunto AC ma anche altre piattaforme). Una cosa che non mi piace è il modo aggressivo con cui viene sponsorizzato da un certo "formatore" in Italia, ma non è di certo colpa del prodotto che rimane ottimo.

keap il mio segretario personale

Commenti: un esperienza molto buona , mi facilita la vita nel gestire i mille impegni che ogni imprenditore deve gestite specialmente nei primi anni .

Aspetti positivi:

sistema molto veloce nel suo funzionamento e le varie skill aiutano a facilitare la gestione dei appuntamenti

Aspetti negativi:

per ora non ho visto nessun difetto che incide nel suo utilizzo

Tra i migliori CRM e Software di marketing al mondo

Commenti: Utilizzando Keap non hai quasi bisogno di null'altro

Aspetti positivi:

È in assoluto, in questa fascia di prezzo, il miglior software di marketing all-in-one che ci sia in questa fascia di prezzo. Riesci a fare praticamente di tutto ed è ottimo specialmente per team di marketing più strutturati che collaborano con i venditori

Aspetti negativi:

Per un'attività locale è troppo completo e risulta troppo completo da utilizzare, con decine e decine di funzionalità inutilizzate. Questo è l'unico motivo per cui poi abbiamo dovuto smettere di utilizzarlo

Marketing Automation

Commenti: Il software è in inglese ma di facile intuizione.

Aspetti positivi:

Keap è un software perfetto per le piccole imprese che vogliono gestire con efficacia le relazioni con i clienti. Ideale per il marketing e l'e-commerce.

Aspetti negativi:

L'utilizzo non è immediato, ma solo per via della complessità dell'argomento. Una volta configurato per bene può automatizzare con efficacia tantissime funzionalità di marketing.

Un valido CRM

Aspetti positivi:

Utilizzato principalmente come gestore di contatti e clienti, il suo punto di forza è la possibilità di fare marketing automation ovvero automatizzare i processi di marketing in base alla abitudini dei clienti in base ai dati raccolti in un arco di tempo.

Aspetti negativi:

Non sono state trovate mancanze nel prodotto, è semplice da utilizzare.

Ottimo software, ma davvero troppo costoso

Aspetti positivi:

Email marketing, CRM, l'integrazione con qualsiasi altro softwar

Aspetti negativi:

Il costo. Secondo me non vale quello che costa.

Keap è una garanzia!

Aspetti positivi:

Software fluido, semplice e molto competitivo oltre che utile.

Aspetti negativi:

Assolutamente nulla. Complimenti agli sviluppatori!

Great for an all-in-one service

Commenti: I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation. I have the email lists integrated onto my website optin forms and it's quite simple to see who takes action on the emails that are sent in the automation sequence.

Aspetti positivi:

I love that I can segment my clients into different groups to email them directly from Keap, and also do the same with prospective clients and past clients. Having everything in one place makes my life so much easier and streamlined and has encouraged me to do even more than I was before in regards to client communication.

Aspetti negativi:

I had some issues at first with the Keap phone number, but they did get it fixed, although it took quite a while. The one thing that I am missing right now with them is recurring invoicing because I would have to be the one to enter the client's credit card information in order to do that here, so I am still using another product for that.

Keap, a robust and user-friendly program

Commenti: It provides us with the flexibility to perform a wide range of segmentation operations to meet our specific requirements; for example, when developing a marketing campaign, we can divide our target audience into subsets based on factors such as their level of product familiarity, the frequency with which they make purchases, and their potential lifetime value as customers. It also includes a customer relationship management system that lets us delegate work and monitor both individual and collective productivity.

Aspetti positivi:

With the support of Keap, I am able to automate my clients' operations. Through the use of numerous opt-in methods, I am able to collect leads, develop and release goods, and set up automated distribution schedules for both products and campaign emails. In order to streamline the referral procedure, you can use the referral partner function.

Aspetti negativi:

If a contact does not seem to be actively engaged, Keap will mark it as opted out. To fully take advantage of the program's features, I believe it requires a significant time commitment to study each module and tool.

Automation of our sales and marketing processes with Keap.

Commenti: I am very satisfied with my experience using this software for the last three years. It has been an invaluable tool for my work as a marketer and has significantly improved my ability to automate and streamline my sales and marketing processes. If you are looking for an all-in-one solution to automate your business, I would definitely recommend considering Keap.

Aspetti positivi:

What I like the most about this software is that it allows me to organize and automate many of my daily tasks. For example, I can easily schedule a series of personalized emails for a marketing campaign and the software takes care of sending them to the right customers at the right time. I can also create custom contact forms and add them to my website, which helps me capture leads and automatically organize them in a database.

Aspetti negativi:

Some features that can be a bit confusing at first. When I was first setting up my workflows, it took me a bit of time to understand how they worked and how to customize them for my business. Also, while the tech support is great, sometimes I would have liked more customization options.

Keap would be ok if you have programming experience

Commenti: It took me more time to work ON keap than work on my business.

Aspetti positivi:

Hand on training to get set up was appealing. Customizable functionality.

Aspetti negativi:

Keap did not really integrate with anything, so all of the contacts had to be manually added. If you wanted it to do anything you had to build out the automation and I had no experience with programming. When I told them it was not working they kept all my money and would not even give me a partial refund. DO NOT sign up for a year until you KNOW it is going to work for you. I was told I could use my cell phone for the text and calling function and then when I went to set it up I was advised not to. After paying for one on one training I had gotten no where after 3 of my sessions. They were going to try to figure out how to do a few thing in between our appointments and then when we would meet again they would not have done it and acted like I should devise a work around.

It is easy to use and effective for automating campaigns

Commenti: For tiny, high-tech businesses, we leverage Keap's automatic lead follow-up features. It's an excellent method to keep track of leads and customers, stay organized, and know who to reach first thing in the morning. It can also be used to promote and follow up after trade shows, webinars, and the combination of text and email message marketing.

Aspetti positivi:

For times when I need to take a break from work, it's helpful to have a system in place that automatically follows up with leads. I really like the automated email and text message sending, lead scoring, and reports on who is signing up for webinars.

Aspetti negativi:

Keap is missing crucial functionality and customer support that are essential for any expanding firm. As soon as they left the CRM, all outgoing emails were flagged as spam. The interfaces for their template makers were equally unattractive.

The best in relationship management (CRM) software.

Commenti: Please note that the information provided here is based on the knowledge available up until September 2021, and there may have been updates or changes to Keap since then. It's always a good idea to visit the official Keap website or contact their support for the latest and most accurate information about their product.

Aspetti positivi:

Centralized Customer Management: Keap provides a centralized database to store and manage customer information, including contact details, communication history, and purchase history. Having a single source of customer data helps businesses keep track of interactions, preferences, and customer journey, leading to more personalized and effective communication.Marketing Automation: Keap's marketing automation capabilities allow businesses to automate repetitive tasks, such as sending personalized emails, following up with leads, and nurturing customer relationships. This saves time and ensures consistent and timely communication with customers, ultimately improving marketing effectiveness and customer engagement.

Aspetti negativi:

Complexity for Small Businesses: Keap is a robust CRM platform with a wide range of features. However, this can also make it complex, especially for small businesses with limited resources or technical expertise. The learning curve for using and configuring Keap can be steep, requiring time and effort to fully utilize its capabilities.Cost: Keap's pricing plans may be relatively higher compared to some other CRM options available in the market, especially for businesses with larger contact lists or those that require advanced features. The cost factor may be a concern for small businesses with limited budgets.

Easy to use

Aspetti positivi:

Keap is an incredibly useful tool for helping me stay organized, keep track of customer interactions, and streamline my workflow. Its intuitive drag-and-drop interface makes creating campaigns and tracking results a breeze. Automation features are great for optimizing my workflow, freeing up time for other tasks.

Aspetti negativi:

The least thing I liked about Keap was that it had a steep learning curve and I found it to be very difficult to use and understand at first. It also had a lot of features that I felt were unnecessary, and I felt like it was too complicated for my needs.

E-commerce manager with unique functions

Commenti: It is a solution that in the long or short term only brings benefits to companies, allowing much more complete commercial projects to be managed.

Aspetti positivi:

What I consider most remarkable and that is why I like it is that it gathers all the customer information in one place. This tool also helps sales processes so that companies grow financially. Its functions allow you to connect by mail with your customer database and maintain more direct contacts and thus establish or concreatr even more sales

Aspetti negativi:

There is nothing wrong i want to expose, this tool has helped me to complete commercial projects successfully

Amazing CRM solution

Aspetti positivi:

It’s a good all-in-one solution, especially for small business. It also offers comprehensive features, such as lead capture, appointment scheduling, invoicing, and customer management. In this way, it’s easy to keep track of everything.

Aspetti negativi:

It can be overwhelming for new users with enough knowledge in CRM software. In addition, it can be a bit expensive for small businesses.

Small business marketing made easy!

Aspetti positivi:

So easy for small/new businesses to start marketing and engaging with customers

Aspetti negativi:

no issues at all the automation process is so simple it does the work for you

Porsche of CRM's

Commenti: They've been super supportive and helpful. Whenever I've had problems understanding anything, even when my mother passed on, they were very allowing and there for me. The people in chat and in customer support are always always patient, knowledgeable and friendly. I talk with them often! I can't say enough how helpful they are.

Aspetti positivi:

I wish I knew how to use all of it. There's always a new function that it can do to save me time. Since I don't have a team, Keap is like my own secretary, streamlining functions.

Aspetti negativi:

It takes so long to set up. The look of emails is very flat and uninteresting. Word processing in the individual letters I send out takes forever. It's definitely not a great place to write letters.

I've never felt so uncared for as a customer

Commenti: After 3-4 months of use, I want out. All because of the complete lack of customer service and support. I had high hopes for Keap, not gonna lie. Several other businesses in our industry has been using Infusionsoft (not to be confused with the other Keap offerings), and so it looked as if Keap could be of tremendous value and replace the handful of systems we used previously, allowing us to centralize our customer engagement around one platform. The migration of our other assets to Keap took a little longer than the max allotted time Keap had promised, and when it did come back it wasn't done. No updates on the progress, nothing of that sort to let your customers know how things are going. And no response from the person in charge a month after "I absolutely plan on looking into this and rectifying any and all issues." He may absolutely plan on doing it, maybe in 2022 but I wouldn't know since he's not responding, and the two customer success managers assigned to me aren't as well. I had a call with the first customer success manager who seemed awesome, only to be replaced with someone who keeps saying he will call me and email me back. No calls, no emails, no direc responses to emails. A great platform - mostly - where you can't get Ecommerce unless you opt in for the legacy version of the service, losing all your sales pipelines and deals data, with an excellent marketing automation engine, but terrible email and landing page builders, and atrocious support.

Aspetti positivi:

First I want to give credit where credit is due - Keap is an absolute monster in terms of features and the level of detail in which you can build automations and customer engagements. With well over a decade having started as Infusionsoft, there's plenty of complex structuring and intricate details that you have at your fingertips. Keap also offers the necessary parts of a complete customer lifecycle management, like sales pipelines and fairly solid contact views, although not as detailed as the HubSpot CRM for example. The onboarding experience was great and I worked with an expert who knew Keap inside out, and without it, the learning process would have been extremely steep I feel. However, Keap has custom fields and forms that you can use to tag and tie data to customers with, which makes it very powerful and offers excellent customization features, something I find very valuable to meet our business needs, versus being boxed in, in a one-size-fits-all contact view.

Aspetti negativi:

While the strength of Keap is its richness in detail with which you can create various engagements and automations, it's also overwhelming in the beginning to wrap yourself around that part. They could do a better job of integrating their knowledgebase inside the app to give relevant sources of information. Missing systems prompts and UI flaws. There are some issues with the UI that are counter-productive, like the search field at the top of the dashboard only being limited to search for contacts, instead of the entire dashboard. Similarly, when you create a contact you have three options to tag them with; lead/client/other. If you don't mark the contact with any of these and click 'Save', you'll never find out that it's required to select one, no prompts. And they can't be edited, and you can't add additional options for reasons unknown. The landing page and email builders are just outright bad. With so many builders out on the market, and with it being such a central part of marketing, it's surprising that the builder is so immature. The focus has been on building out the marketing automation of Keap, and the builders are feeling the lack of love. We wanted to shift our need of having to use Instapage as part of our marketing stack, but with the builder being so darn bad, I may need to keep it, which for us means Keap is less value for money. Email and landing page templates are sorely lacking. No Ecommerce available for Max, only through the legacy version.

Well thought out and executed CRM

Commenti: Having a central place for all of our information, and the ability to tag people automatically has saved lots of time and definitely increased or ability to connect with clients and sell. Using the automated email campaigns and sequences to offer automated free trials as opposed to having to manually send out emails has been a lifesaver.

Aspetti positivi:

The customization options are nearly endless. The embeddable forms, that can trigger tags, which can trigger sequences such as email campaigns, have saved us hours of formerly manual work every day. The campaign builder is incredibly deep and robust, allowing for anything you can imagine. The thought given to different ways to do nearly everything is great. They have a /Tellus page and are responsive to suggestions. I recently mentioned on the that when adding a contact, the email field should automatically trim whitespace from each end, because when copying and pasting it often have an error. Within 2 weeks, that change had been implemented. The import from CSV file options are very robust. Lots of third party integrations, and a robust API. Very helpful community for questions with actual developers there.

Aspetti negativi:

The search is a little clunky. It's great if you're searching name, phone number or email address, but to search anything else like custom fields requires going to a separate page and finding that field. Would be great if there was an option to "search all the things", or to add custom fields to the default search. Not really their fault, but because we sell products in both Canada and the US in 2 different currencies, we're unable to use their ordering forms. When you leave it idle, rather than timing out gracefully, you lose any unsaved info. I know that's more of a "my workflow, why the hell aren't you saving your work" issue, but it's still annoying. Campaign builder doesn't work in Firefox, so I'm forced to use Chrome for that...

Infusionsoft not Keap

Commenti: Excellent, I am approaching 7 years using this software and am still happy with it.

Aspetti positivi:

I use the Infusionsoft product as opposed to the Keap product. I like the flexibility and robustness of the campaign builder.

Aspetti negativi:

It can be challenging to train others on the intricacies of the campaigns.

Horrible Customer Service Sold A $4,600.00 Plan and Kept Stopping Email Send Outs

Commenti: Terrible company. A customer service run-a-round.

Aspetti positivi:

Absolutely None, this field is requiring 100 characters minimum. Infusionsoft does not have any pros

Aspetti negativi:

Our company has requests from industry professionals that have directly requested to receive specific information from our company. Our single newsletter kept getting stopped from send out by Infusionsoft because they claimed supposed Spam rates in excess of 0.1%. According to Jacob Hoiby if 2,000 people on a list request information and 1 person of the initial send out of 1,000 e-mails clicks on the Spam button rather than Delete or Unsubscribe then too bad for the other 1,000 people who requested the information, they won't get it because Infusionsoft won't send out the remainder of the email list. Sadly, according to Infusionsoft's logic those other 1,000 potential recipient's desires don't matter. Sadly too our world is plagued by some lazy people who find it easier to just click the Spam button. Despite the unreasonability of some less than caring people, we expected Infusionsoft to reasonably send out our email newsletters which was the purpose of the product and service we purchased. Instead, they chose to view only the 0.1% Spam rate and disregard the opens rate of our lists ranging from 12% to 20% within 24 hours. The most significant problem was the extensive amount of time our company spent during the past 2 weeks trying to work with multiples of their less than knowledgeable customer service members. Today alone was in excess of 10 hours of time. Save your company money and time DO NOT bother trying to work with Infusionsoft. They will hold to their claim that the industry requires a less than 0.1% spam rate. They will disregard your concerns. They will try to tell you that you need a "healthy" email list. This is not rocket science people. It's a list of first names, last names and email addresses from people whom provided that information which is compiled in a data file uploaded to their system. How much "healthier" can we possibly get? Unfortunately, the world is "unhealthy" because there are a few lazy bad apples that somehow find it easier to click Spam then unsubscribe or delete when they no longer have an interest. Unfortunately, the world is plagued with "unhealthy" companies like Infusionsoft that sell a service, but refuse to deliver the service they sold claiming that they have to keep at high standards. Their service does not produce any better marketing delivery either. Numerous newsletters landed in peoples Promotions and Spam folders. Infusionsoft does not have a better delivery mode to In-Boxes as they claim. I hope sharing our experience can help save another company the extreme headaches, cost and sheer waste of time we have endured during the past 2 weeks attempting to deal with Infusionsoft.

InfusionSoft - Great CRM software

Commenti: The overall experience has been quite enlightening on how process flows are vital to making your business function correctly. My application is primarily used as a lead management system and not all our employees use InfusionSoft, which meant I had to integrate InfusionSoft with Google Sheets which makes it easier for my sales team to acquire data to leads as they come in. Most of my time is spent in campaign builder and I am currently overhauling our current lead process and I keep learning new things everyday on how to program logic to suit our business needs.

Aspetti positivi:

What I like most about InfusionSoft is the functionality and its endless possibilities. The Campaign Builder has an easy to use interface with limitless possibilities that can be constructed to suit your unique business needs. With a great email builder as well to create those beautiful calls to action that will surely ignite your leads' desire to buy whatever you are selling. I specifically manage the database of leads and users and find it to be quite user friendly, InfusionSoft will warn you about an increase in bad email addresses, allowing you enough time to clean it up before it affects your business badly. Another great aspect is the help provided by agents via the Chat facility, you can chat live with an InfusionSoft assistant to help you with any problems you might have. I find it extremely helpful in times when I am unsure of what to do.

Aspetti negativi:

While I do have high praise for the campaign builder and its limitless possibilities, this can also be a problem as when I first started using the software; I didn't know what was what. There is basic training available, but I don't feel it adequately explains the possibilities of what can be done. To fully unlock the potential of InfusionSoft, some additional training will be required.

Infusionsoft is Broken

Commenti: As a customer of 7+ years who used to be 100% on-board, even going as far as to fly to Phoenix to attend Infusioncon, I would not recommend Infusionsoft anymore. Pains me to say this. Too many bugs, too many excuses for things not working, not worth the hassle anymore.

Aspetti positivi:

I liked what this product was many years ago. Not so much in recent times.

Aspetti negativi:

Infusionsoft is broken for a few reasons. The first is that all out emails to Yahoo and Telus are bouncing. This is a problem that Infusionsoft has and knows about and has been working on for well over a month. As a result, expect days where some of your emails to Yahoo to go through, and days where none go through at all. For Canadians, that means all Rogers emails will bounce. The second issues is the lack of knowledge from Infusionsoft's customer service. Expect the person on the other end to have a very small amount of knowledge, and expect that they will go away and ask someone for an answer. If you speak to someone else 5 mins later then expect a completely different answer. Expect bugs. Lots of bugs. For example, sometimes contact field merging just doesn't work at all. Their workaround solution was to not mention the customers name in the email. "Hello John" should be replaced with "Hello". Another problem is merchant integration. Infusionsoft (now known as Keap) have slowly but surely been removing 3rd party merchants from working with Infusionsoft. If you use Keap payments which is their own merchanting, then you should be alright. If you use another merchant service then expect things to fail for you. As an example we used Beanstream as our payment gateway until one day we got a message saying that Infusionsoft hasn't been working correctly with Beanstream for a few weeks. I guess having their own merchant inhouse means they can have full control.