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Informazioni su Keap

Infusionsoft di Keap, piattaforma CRM multifunzione potente e conveniente per la marketing automation e l'automatizzazione delle vendite, ti permette di far crescere la tua azienda.

Ulteriori informazioni su Keap

Aspetti positivi:

The customer service was easy to access and willing to go the extra mile to help out.

Aspetti negativi:

It essentially has no (easy) pipeline management. Cancellation and rude customer service experience.

Valutazioni di Keap

Punteggio medio

Facilità d'uso
3,5
Servizio clienti
4,0
Caratteristiche
4,1
Rapporto qualità-prezzo
3,8

Lo consiglieresti?

7,4/10

Keap ha una valutazione complessiva di 4,1 stelle su 5, calcolata sulla base di 1.276 recensioni degli utenti di Capterra.

Hai già usato Keap?

Condividi la tua esperienza con altri acquirenti.

Filtra le recensioni (1.276)

mike
president
Utente LinkedIn Verificato
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Keap Review

5,0 2 anni fa
Sottotitoli in italiano disponibili nel lettore video
Taha
Civil Engineer (Italia)
Forniture e materiali, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Potente soluzione CRM all-in-one per una crescita aziendale semplificata

5,0 anno scorso

Commenti: La mia esperienza complessiva con Keap è stata abbastanza positiva. Nonostante le difficoltà iniziali nell'apprendimento del sistema, ho trovato la piattaforma incredibilmente potente e preziosa per la mia attività.

Aspetti positivi:

Uso Keap da diversi mesi ormai e devo dire che ha notevolmente migliorato le mie operazioni commerciali. La piattaforma CRM all-in-one mi ha aiutato a semplificare le mie attività di vendita e marketing, semplificando la gestione dei dati dei clienti e delle attività quotidiane. Amo particolarmente le funzionalità di automazione che mi fanno risparmiare tempo in attività ripetitive, permettendomi di concentrarmi maggiormente sulla crescita della mia attività.

Aspetti negativi:

Mentre apprezzo le robuste funzionalità offerte da Keap, trovo che la curva di apprendimento possa essere un po' ripida per i nuovi utenti. Mi ci è voluto del tempo per abituarmi all'interfaccia e utilizzare appieno tutte le sue capacità.

Risposta di Keap

anno scorso

Hello Taha! Thank you for taking the time to share your experience with Keap. We're happy to hear that it's greatly improved your trading operations! We appreciate the feedback. We are working to extend our resources and services further to help new users feel confident.

Matteo
Fotografo e Grafico (Italia)
Fotografia, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Software per prenotazioni online

4,0 11 mesi fa

Aspetti positivi:

Come software per prenotazioni online e gestione delle prenotazioni è buono

Aspetti negativi:

Unica pecca è il costo, molto costoso e alcune volte presenta incertezze

Risposta di Keap

11 mesi fa

Hello Matteo, Thank you for taking the time to leave us a review. We're glad to hear that Keap has been useful to you as an online booking software. We understand your concern regarding the cost of the software. Our pricing structure is based on providing a high-quality and reliable service, and we continually review it to ensure it remains competitive and offers value for the features provided. We appreciate your feedback on this matter. If you have any specific uncertainties or questions, please feel free to reach out to our support team. We value your business and are committed to providing the best possible experience for our users.

Utente Verificato
Utente LinkedIn Verificato
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Un ottimo sistema di automazioni

5,0 6 mesi fa

Aspetti positivi:

L'intuitività nel creare delle campagne marketing

Aspetti negativi:

Ogni tanto occorre forzare alcune sequenze delle campagne

Risposta di Keap

5 mesi fa

We appreciate you leaving a review! Thank you for sharing that you find Keap to be an excellent automation system.

El houcine
El houcine
imprenditore (Italia)
Utente LinkedIn Verificato
Moda e articoli di abbigliamento, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

keap il mio segretario personale

4,0 anno scorso

Commenti: un esperienza molto buona , mi facilita la vita nel gestire i mille impegni che ogni imprenditore deve gestite specialmente nei primi anni .

Aspetti positivi:

sistema molto veloce nel suo funzionamento e le varie skill aiutano a facilitare la gestione dei appuntamenti

Aspetti negativi:

per ora non ho visto nessun difetto che incide nel suo utilizzo

Risposta di Keap

anno scorso

Hello El Houcine, Thank you for leaving us a review! We're glad to hear that Keap makes your life easier.

Davide
Consulente Marketing (Germania)
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Tra i migliori CRM e Software di marketing al mondo

5,0 anno scorso

Commenti: Utilizzando Keap non hai quasi bisogno di null'altro

Aspetti positivi:

È in assoluto, in questa fascia di prezzo, il miglior software di marketing all-in-one che ci sia in questa fascia di prezzo. Riesci a fare praticamente di tutto ed è ottimo specialmente per team di marketing più strutturati che collaborano con i venditori

Aspetti negativi:

Per un'attività locale è troppo completo e risulta troppo completo da utilizzare, con decine e decine di funzionalità inutilizzate. Questo è l'unico motivo per cui poi abbiamo dovuto smettere di utilizzarlo

Risposta di Keap

anno scorso

Hello Davide, We appreciate you taking the time to leave us a review. Thank you for saying we're among the best CRM and Marketing Software! We're sorry to hear that there were a lot of features that weren't being used. We're working to build out our resources and education further to help Users take advantage of more of our features.

Luca
Responsabile ufficio acquisti (Italia)
Prodotti alimentari e bevande, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Ottimo per automatizzare la gestione del marketing

4,0 6 mesi fa

Aspetti positivi:

Keap, per chi come me non è un esperto storico del marketing, offre strumenti molto utili di automazione del marketing che consentono alle piccole imprese di automatizzare le attività di marketing, come l'invio di e-mail, la gestione delle lead e la segmentazione del pubblico. Inoltre, facilita la gestione delle lead, dalla cattura delle informazioni alla nutrizione delle lead sempre attraverso campagne di marketing automatizzate.

Aspetti negativi:

I costi di Keap per una piccola azienda come la nostra sono sicuramente elevati

Risposta di Keap

5 mesi fa

Hi Luca, Thank you for taking the time to leave a review. We're glad to hear that you use Keap in many aspects across your business. We understand the price can be high, our team is always working on adding more value into the app.

Walter
Walter
CEO (Italia)
Utente LinkedIn Verificato
Consulenza manageriale, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Marketing Automation

5,0 2 anni fa

Commenti: Il software è in inglese ma di facile intuizione.

Aspetti positivi:

Keap è un software perfetto per le piccole imprese che vogliono gestire con efficacia le relazioni con i clienti. Ideale per il marketing e l'e-commerce.

Aspetti negativi:

L'utilizzo non è immediato, ma solo per via della complessità dell'argomento. Una volta configurato per bene può automatizzare con efficacia tantissime funzionalità di marketing.

Risposta di Keap

2 anni fa

Hi Walter, Thank you so much for taking the time to leave a review! It's great to hear that Keap is such a powerful customer relationship management tool in your business.

Roberto
Collaboratore (Italia)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Un valido CRM

5,0 anno scorso

Aspetti positivi:

Utilizzato principalmente come gestore di contatti e clienti, il suo punto di forza è la possibilità di fare marketing automation ovvero automatizzare i processi di marketing in base alla abitudini dei clienti in base ai dati raccolti in un arco di tempo.

Aspetti negativi:

Non sono state trovate mancanze nel prodotto, è semplice da utilizzare.

Risposta di Keap

anno scorso

Hello Roberto, We appreciate you taking the time to leave us a review! Glad to hear that you found no shortcomings in the product and had an easy time using Keap.

Matteo
Socio (Italia)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Ottimo software, ma davvero troppo costoso

5,0 anno scorso

Aspetti positivi:

Email marketing, CRM, l'integrazione con qualsiasi altro softwar

Aspetti negativi:

Il costo. Secondo me non vale quello che costa.

Risposta di Keap

anno scorso

Hello Matteo, Thank you for taking the time to leave us a review. We're sorry to hear that you didn't find Keap worth the cost. We are always releasing new features and updating our product to help bring value to our users.

Danilo
Dipendente (Italia)
Marketing e pubblicità, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Keap è una garanzia!

5,0 anno scorso

Aspetti positivi:

Software fluido, semplice e molto competitivo oltre che utile.

Aspetti negativi:

Assolutamente nulla. Complimenti agli sviluppatori!

Risposta di Keap

anno scorso

Hello Danilo! Thank you for taking the time to leave a review! We hope that our upcoming releases and improvements will make you like Keap even more.

Mohan Lal
Mohan Lal
Freelancer Marketing Consultant (India)
Utente LinkedIn Verificato
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Best marketing automation software for small businesses

5,0 2 anni fa

Commenti: Keap is a beast in itself in which you can do things effectively provided that you use it effectively, and know your way around it. We used Keap for managing our Contacts, sending promotional emails, marketing automation, and e-comm. Keap became much easier to use as we got to know the right ways of doing things starting from tag naming conventions, right ways of using Goals, Campaign links etc. And, now it is one of my favorite software when it comes to Marketing Automation.

Aspetti positivi:

I like various things about Keap including: 1. Being able to use tags. This helps in organizing contacts in the proper way (when used effectively, you can easily see things from Macro to Micro levels in your list) 2. Marketing automation capabilities of Keap are best. This includes things like billing automation for e-commerce as well. 3. Being able to use third-party tools like Deadline Funnel, PlusThis helps in making things more personalized and improving conversions for promotional campaigns. 4. Dynamic Content, this helps in making automation campaigns better & simpler

Aspetti negativi:

Nothing apart from, it is a bit on the expensive end.

Risposta di Keap

2 anni fa

Thank you for taking the time to leave us a review. We love your valuable feedback and are thrilled that Keap has been able to help you grow your small business.

Jennifer
Jennifer
Human Resources Generalist (USA)
Utente LinkedIn Verificato
Ospedali e sistemi sanitari, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

The best CRM for email marketing in all sectors

4,0 10 mesi fa

Commenti: Built-in support for email marketing was a big assist. The automation released me from the mental burden of keeping track of where people were in the pipeline and what they needed to do next based on the results of customer-facing tasks.

Aspetti positivi:

The level of automation is unparalleled. A common feature of CRMS is the lack of a "if/then" configuration option. If I tell Keap yes or no to a task, the program reacts differently depending on my answer. If you require robust automation that can do a wide variety of actions based on results, look no further. It's yours, Keap.

Aspetti negativi:

There was a lack of functionality in the mobile app. So that I could access Keap from my mobile device, I bookmarked the website. This method was effective, although it lacked caller ID.

Risposta di Keap

10 mesi fa

Hello Jennifer, We appreciate you for taking the time to leave us a review. We're happy to hear that you find our level of automation unparalleled and that Keap makes it simple to automation processes. Thank you for your feedback regarding the mobile app.

Millicent
Procurement Officer (USA)
Relazioni pubbliche e comunicazioni, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Exemplary customization with far-reaching implications

4,0 mese scorso Nuova

Commenti: Easy to use. Streamlining service delivery, marketing and sales processes all in one.

Aspetti positivi:

Customization gives this tool the capability to adapt and integrate with existing software. It incorporates desktop productivity tools. Sales forecasting and automation saves us time and energy on repetitive tasks. Keap has raised our metric for success by matching our efforts with digital forecasting. Brings great Sales analytics skills. Reporting and dashboard have helped us view statistics in a highly visual and engaging perspective.

Aspetti negativi:

On top of being a little expensive, the support team is quite slow. Something should be done on the cost and reliability of the customer support team.

Mehran
Mehran
CEO (Canada)
Utente LinkedIn Verificato
Industria edilizia, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione
Fonte: GetApp

Do not buy into the Hype, poor software and many flaws in fuctionality!

1,0 mese scorso Nuova

Commenti: Would only recommend it to my competition/enemy!

Aspetti positivi:

The idea that I could have everything in one software!

Aspetti negativi:

Reality was that they were not good at making any of the many functions work well and seamlessly. Be prepared to spend hours with their support team and get to eventually no-where.

Risposta di Keap

4 settimane fa

Hello Mehran, We're sorry to hear that Keap wasn't a good fit for you. We wish you the best going forward.

Ashlee
Ashlee
Senior Customer Support Manager (USA)
Utente LinkedIn Verificato
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Effective Tool For Task Automation

4,0 mese scorso Nuova

Commenti: I was able to effortlessly monitor each client from start to finish. The system consolidates contact information, client interactions, emails, texts, and tasks into a single platform, allowing you to quickly understand a customer's status when they call. Client actions can automatically trigger various tasks, advancing each client through the sales funnel, with all relevant information easily accessible in one place. This really eliminates the need to juggle multiple programs, providing a much more organized workflow. Some cons include the need for a larger selection of templates and confusion with certain automated tasks. However, these limitations should not deter you from using this program.

Aspetti positivi:

My favorite feature was the ability to organize and access information seamlessly. It really made tracking each individual clients' progress easier and much more straightforward.

Aspetti negativi:

I believe that some of the automated tasks were confusing, and there should have been a larger selection of templates.

Risposta di Keap

4 settimane fa

Hello Ashlee, Thank you for taking the time to leave us a review! We're happy to hear that Keap has helped eliminate the need to juggle multiple programs. We appreciate your feedback regarding the confusion surrounding automated tasks. We have some exciting updates coming up that will make automating easier than ever.

Amanda
Administrator customer service tech support etc (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Keap: A difficult app with lots of potential

4,0 7 mesi fa

Commenti: We have used it for over ten years now and stay because it does work however, there are a lot of features that are missing or are just dated. Luckily, we have found work around for most but it is discouraging that they haven't updated these.

Aspetti positivi:

The campaign management element of Keap is absolutely fantastic and one of the main reasons we have kept it over the years. It also integrates with A LOT which is really useful for us.

Aspetti negativi:

They don't update very frequently and don't give features that their customers want. Their order forms and internal web forms are beyond dated and the landing page builder they sourced out to another company is one of the worst builders I have ever used. Their customer service is also a joke.

Risposta di Keap

7 mesi fa

Hello Amanda, Thank your for taking the time to leave us a review! We're happy to hear that you find the campaign management tool to be fantastic! It's one of our favorite features as well. Regarding updates to the products, we do have some exciting new things coming out very soon. Here's a link to our product update page to keep an eye out: https://keap.com/product-updates We're sorry to hear that you've had some poor experiences with our support team. If you ever have a bad experience with support, we do send out customer surveys after each case. If you'd like to discuss a past bad experience, please feel free to reach out. We're happy to look into things further on your behalf.

Saskia
Saskia
Senior Director Sales Marketing (USA)
Utente LinkedIn Verificato
Ristoranti, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

All the finest at one convenient location.

5,0 10 mesi fa

Commenti: Keap helps us streamline our CRM procedures, thus it's in regular use here. Keap aids us in solving company issues including lead management, marketing campaign automation, and client communication management. We want to use Keap to improve productivity and patron happiness by collecting and following up on leads, monitoring sales activity, and keeping in touch with patrons on an individual basis.

Aspetti positivi:

You may program your advertising push with keap. The system automatically stores the produced leads where users may access them. The administrator may monitor every aspect of the delivered emails, from when they were opened to which links were clicked and for how long. The information provided here will allow users to adjust their campaign accordingly.

Aspetti negativi:

There are per-customer and per-subscriber costs for integrating keap with other applications. In exchange for a restricted number of users and page views, it offers free data movement.

Risposta di Keap

10 mesi fa

Hello Saskia! We're so happy to hear that Keap has been helpful to you and your business! Thank you for taking the time to leave us a review.

Nzole
Junior researcher (USA)
Gestione formativa, 201-500 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Scalable marketing solution

5,0 2 mesi fa

Aspetti positivi:

I like the scalability that comes with the tool which makes it possible to automate marketing campaigns.

Aspetti negativi:

The tool is a bit costly compared to other tools with the same capability

Risposta di Keap

2 mesi fa

Hello Nzole, Thank you for taking the time to leave a review. We love to hear that you find Keap to be scaleable and are using it to automate marketing campaigns. We appreciate your feedback on cost. Our team is always working to add more value to the software.

Ilenia
Accounting Officer (USA)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Effective Marketing With Keap

4,0 2 mesi fa Nuova

Aspetti positivi:

Handling email marketing with Keap is easy and it comes with lots of customization features.

Aspetti negativi:

No major issues whatsoever with Keap. It is amazing.

Risposta di Keap

2 mesi fa

Hello Ilenia, Thank you for taking the time to leave us a review. We're happy to hear you find Keap to be amazing.

Mirko
Social Media Marketer (USA)
Ospedali e sistemi sanitari, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Improved Marketing With Keap

5,0 2 mesi fa Nuova

Aspetti positivi:

With Keap, managing campaigns and handling our CRM needs has been smooth

Aspetti negativi:

Keap has been an all round solution and no hurdles.

Risposta di Keap

2 mesi fa

Hello Mirko, We appreciate the review and are happy to hear that Keap has been a smooth solution for you and your business.

Colette
Marketing Director (USA)
Gestione formativa, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Came to Keap for Price. Leaving because not keeping up with our needs.

3,0 2 anni fa

Commenti: Customer support is really good with Keap. I do appreciate that. When we moved from HubSpot, I really missed the features they provided--just simple things but when adding a photo to a campaign, I could see a thumbnail. With Keap, you always have to know the exact name of the image, etc. Keap needs to update the site to make it more robust and intuitive like their competitors.

Aspetti positivi:

Have been using Infusionsoft ---> Keap for 6+ years. We initially moved from HubSpot to Infusionsoft simply because HubSpot was too expensive for the size of our company or what we were looking to accomplish with simple campaigns.

Aspetti negativi:

I feel like Keap has not stayed on the cutting edge--seems a little behind the times now, honestly. We're looking at Klaviyo now and it seems like their campaigns, analytics and action sets will be easier to execute.

Risposta di Keap

2 anni fa

Hi Colette, Thank you so much for taking the time to leave a review. We're glad to hear that Keap has been an affordable solution for your business, but I am sorry that you feel our product has not stayed on the cutting edge. Our product team consistently has new updates in the works, and we are always working to ensure that we are making the user experience easier for our customers.

John
Owner (USA)
Affari internazionali, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Infusionsoft refuses to make simple fixes. Terrible for business to business!

2,0 5 anni fa

Commenti: I'm business to business and have spend over $100,000 on development to overcome its inadequacies.

Aspetti positivi:

Not sure. It has lots of functionality but most everything is clunky. Only comes with 99 custom fields and you can't modify the home screen. When you click around it always defaults you to a place you don't want to be. If you look up a contact it insists on defaulting you to first name and it has a nasty delay. So if you want to search by company you will start typing and then after the delay it will switch you to first name. You can't choose the view to do your lookups and it defaults to the record view, which I never use. So every time I do a search that turns up multiple records I have to click on the list view. Another infuriating thing is that if you want to sort by a field in list view it defaults to zto a instead of a to z. They will never fix anything even if it is a 2 minute fix.

Aspetti negativi:

It uses a flat database that is terrible for business to business. No primary fields or tags so if you add a company contact there is no way to tag or have company related field data updated to the new contact without expensive api coding from your website. They added linkedin, facebook and twitter years agobut didn't include the fields in the mass update section. What does this mean? When linkedin changed their url format I was stuck with over 3000 records with bad url's. So with any of their other fields you lookup the filled fields and then you choose mass update contacts and click on the allow blank fields to remove existing data. Well they didn't include the fields here so you can't do it. Maybe just export the records and replace the filled fields with empty into a csv file and import to remove the data. That doesn't work either. Blank field data won't replace filled data in a modify existing records merge. If you try chat support you will more than likely get a foreign support person (mine was from the Phillipines) who will act like he or she has never heard of this problems and make you explain it over and over and ask you to do a million unnecessary tests. I finally became so frustrated that I called support, got someone who at least admitted that it was impossible to fix. All the while I had the chat person on still instructing me to do more tests. The phone support person kept trying to get me to drop chat but I made her see how ridiculous it was.

Damian
Owner (USA)
E-learning, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Too complicated and hidden $$$ - you'll spend thousands more.

2,0 4 anni fa

Commenti: 1. The logic of the CRM was so complicated, that you need to talk to your "expert" if you want to make any adjustments. 2. My email deliverability was not good - in fact there were a few months where the links in my emails that had the Keap training code (which was all of them) were seen as MALWARE by google chrome. Keap took NO accountability. Even though they sent me a support message detailing the issue.

Aspetti positivi:

I thought it was going to manage all of my CRM, Email Marketing and Reporting...but in order to interface with the Infusionsoft/Keap platform I needed to continually hire experts who tried charging me $3,500 per month on top of what I was paying Keap.

Aspetti negativi:

Way too complicated. When you sign up, included in your set up is the cost for an expert -- who you think is working for Keap...but they're an independent contractor who is being paid a cut rate to get you up and running. After your set up, they will charge you THOUSANDS to fix and adjust your account.

Vincent Po
Vincent Po
Managing Director & Global Chief Marketing & Technology Officer (Hong Kong)
Utente LinkedIn Verificato
Servizi di informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

We were a loyal IS customer for 10 years until...

4,0 6 anni fa

Commenti: Product is fine, but management, support and client service leaves a lot to be desired.

Aspetti positivi:

The product itself is very useful and good. While there are no "perfect" automation apps on the market that fulfill all our requirements, IS did a relatively good job of it. They've been pushing lots of regular updates which is good, but doesn't make up for what I'll describe in the Cons section.

Aspetti negativi:

Many other automation apps have built-in features that are very useful, but Infusionsoft requires a LOT of 3rd party apps (which adds on a lot of costs for a small business) to do a lot of things other apps have out of the box. As mentioned, I understand no app on the market is 100% perfect and the other apps have their own deficiencies. The worst part of Infusionsoft is not the product itself (the product is relatively good) but it's the entire management and customer support that is problematic. Often times, chat support (while friendly & quick), is not very familiar with the IS product. Often times, it's the we the customers who know more than they do. Finally, as mentioned, we were with IS for 10yrs and then they decided to raise our price by 400% giving us only 30 days notice via email (and a poorly written one). This has caused a furor amongst long-time clients & resulted in a large exodus of long-time clients. Apparently the new management didn't really care, despite many of thus believed we were grand-fathered into our original plans. All in all, many of us felt it was poorly handled by management and that's why we left them after ten years, despite the pain of migrating to a new platform. They are trying to expand globally but IS is still not really setup to work internationally. We were probably one of the first companies in Asia to use them and they completely ignored our feedback or even show any interest us when we attended a live seminar with them.

Susan
Digital Business and Marketing Consultant (USA)
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

To Infusionsoft or not to Infusionsoft. That is the question.

3,0 7 anni fa

Commenti: While I think the dated back-end and the pricing are an issue, I will say that when dealing with a larger contact database or enterprise system, I am hard pressed to find another platform that can do all that I rely on Infusionsoft to do for my larger clients.

Aspetti positivi:

Infusionsoft is one of those stalwart applications that is almost synonymous with marketing automation online for serious businesses (often with a host of disclaimers... see "cons" section). The greatest feature of Infusionsoft is the robust nature of its features, it integrates with almost everything a large enterprise would use (although these features come with a price). If you are looking to grow an online business, and you can afford the on-going maintenance in terms of staff time and cost, Infusionsoft will offer you plenty with room to grow.

Aspetti negativi:

Sadly, Infusionsoft has been around for so long that I believe the back-end, administrative user experience suffers. A quick Google search of the application will return many negative and less than stellar reviews. One could surmise that any big brand is likely to have many detractors (and this is true), however, most are balanced out by equally glowing reviews. Infusionsoft sits on the fence. This is unfortunate, because I believe that Infusionsoft could be very useful to many growing online, eCommerce businesses and membership associations. However, the owner will need deeper pocket than he or she is likely to have starting out, and migration with a mid to large size database is no picnic. I'm hopeful that Infusionsoft will work toward meeting the needs of a modern, point and click audience.

Risposta di Keap

7 anni fa

Hi Susan, Thank you for leaving a review and for your honest feedback. I will share your comments with the right teams here so we can create a better experience for our customers and solution for other small businesses. Thank you!