---
description: Scopri le funzionalità di Kayako, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: Kayako - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Kayako](/software/80775/kayako)

# Kayako

Canonical: https://www.capterra.it/software/80775/kayako

Pagina: 1/8\
Avanti: [Pagina successiva](https://www.capterra.it/software/80775/kayako?page=2)

> Il software Kayako Live Chat permette di connettersi facilmente e rapidamente con il servizio clienti su vari dispositivi e piattaforme.
> 
> Conclusione: valutazione di **4.0/5** stelle assegnate da 176 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

-----

## Panoramica

### Chi utilizza Kayako?

Organizzazioni di ogni tipo e dimensione, dalle microimprese fino alle grandi imprese, si affidano a Kayako per far funzionare il proprio servizio clienti.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.0/5** | 176 Recensioni |
| Facilità d'uso | 3.9/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 3.9/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 3.8/5 | Sulla base delle recensioni complessive |
| Funzionalità | 3.8/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 70% | (7/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: Aurea
- **Anno di fondazione**: 2001

## Contesto commerciale

- **Modello tariffario**:  (Versione gratuita disponibile) (Versione di prova gratuita (free trial))
- **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile)
- **Lingue supportate**: francese, inglese, italiano, olandese, portoghese, spagnolo, tedesco
- **Paesi disponibili**: Australia, Canada, Cina, Germania, Giappone, India, Regno Unito, Stati Uniti

## Funzionalità

- Accesso da dispositivi mobili
- Alerts/Escalation
- Autoresponders
- Branding personalizzabile
- CRM
- Chat in tempo reale per i consumatori
- Chat/Messaggistica
- Comunicazione multi-canale
- Creazione di report/analisi
- Dashboard
- Database clienti
- Gestione dei feedback
- Gestione dei ticket di assistenza
- Gestione del flusso di lavoro
- Gestione dell'accordo sul livello di servizio (SLA)
- Gestione della configurazione
- Gestione della knowledge base
- Gestione della posta elettronica
- Gestione delle code
- Gestione di call center
- Gestione di contratti/licenze
- Instradamento automatico
- Live Chat
- Modulo offline
- Monitoraggio dei cespiti
- Portale self-service
- Rendicontazione e analisi statistiche
- Sondaggi e feedback
- Strumenti collaborativi
- Third-Party Integrations
- Verifica dei problemi
- Visualizzazione di dati

## Integrazioni (65 in totale)

- 123FormBuilder
- ActiveCampaign
- Adobe Commerce
- Alchemer
- Basecamp
- BigCommerce
- Campaign Monitor by Marigold
- Chargebee
- Constant Contact
- Dropbox Business
- Drupal
- Eventbrite
- FreshBooks
- Geckoboard
- GetResponse

... e altre 50 integrazioni

## Opzioni di supporto

- Email/Help desk
- FAQ/Forum
- Knowledge Base
- Assistenza telefonica
- Assistenza diretta 24 ore su 24
- Chat

## Categoria

- [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software)

## Categorie correlate

- [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software)
- [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software)
- [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software)
- [Software per chat](https://www.capterra.it/directory/30797/live-chat/software)
- [Software per customer support](https://www.capterra.it/directory/32315/customer-support/software)

## Alternative

1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews)
2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4080 reviews)
3. [Zoho Desk](https://www.capterra.it/software/169505/zoho-desk) — 4.5/5 (2213 reviews)
4. [Tidio](https://www.capterra.it/software/144040/tidio-chat) — 4.7/5 (590 reviews)
5. [Intercom](https://www.capterra.it/software/134347/intercom) — 4.5/5 (1133 reviews)

## Recensioni

### "Simple Customer Support Management" — 5.0/5

> **Ava** | *8 ottobre 2024* | Software informatici | Tasso di raccomandazione: 9.0/10
> 
> **Vantaggi**: I was able to resolve a customer issue quickly by tracking their ticket and providing a solution, all in one platform.
> 
> **Inconvenienti**: When I tried to find a specific report, the cluttered interface made it hard to locate the feature.
> 
> Kayako is helpful for managing customer support efficiently, but the interface could be more user-friendly. It’s great for solving issues but navigating it can sometimes be a challenge.

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### "A KB that is actually helpful" — 4.0/5

> **David** | *21 aprile 2026* | Telecomunicazioni | Tasso di raccomandazione: 9.0/10
> 
> **Vantaggi**: The piece I didn't expect to love is the knowledge base that Kay (the AI agent built into Kayako) generates on its own. Any time a ticket gets kicked over to a human because Kay couldn't resolve it, Kay watches how the human handled it and drafts a KB article from that interaction. You approve or tweak the draft, publish it, and Kay handles that ticket type unassisted from then on. Nobody on my team sat down to write articles. Six weeks in we had around 30 new ones in our help centre that the system had effectively written for us, and our resolution rate kept inching up because every gap in Kay's knowledge was getting patched automatically.
> 
> **Inconvenienti**: Analytics is the weak spot. Two of my agents hit a wall trying to pull a fairly standard report and I ended up opening a support ticket just to get the steps. The data is all there, it's just buried under menus that aren't laid out intuitively. The reporting side of the product needs the same thoughtful UX work that the rest of it has had.
> 
> Day to day, Kay handles the top of the funnel so cleanly that my team barely touches password resets, account questions, or the usual repetitive stuff any more. What surprised me was how much of it happens quietly in the background: ticket routing, KB drafting, first-pass resolutions. I check in on it rather than babysit it. The team now spends their time on the complex issues that actually need judgement, which is what I wanted a support tool to enable in the first place. A few months in, the thing I keep coming back to is that the product gets better every week without us doing anything.

-----

### "Kayako - It filled a need, but was replaced" — 3.0/5

> **Barbara** | *27 giugno 2022* | Istruzione superiore | Tasso di raccomandazione: 3.0/10
> 
> **Vantaggi**: Kayako handles general ticketing and routing reasonably well. It also provides a good self-service portal for end-users.
> 
> **Inconvenienti**: The complexities of building usable reports made the reporting part of the system unusable. Although the system was overall a decent system, we found that the costs and lack of support from the company were the biggest reasons we stopped working with Kayako.
> 
> Kayako served it's purpose for several years and did a good job overall.

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### "Kayako AI agent was a game-changer. Better than our human agents" — 5.0/5

> **Uba** | *15 aprile 2026* | Marketing e pubblicità | Tasso di raccomandazione: 9.0/10
> 
> **Vantaggi**: What made Kayako click for our team was the way the AI agent Kay gets introduced. Kay doesn't get switched on as an autonomous agent on day one. It drafts replies and puts them in front of your agents first. They read, adjust if needed, send. For about two weeks that's all it is, a drafting assistant. Then you start noticing the drafts need less and less adjustment. At some point your agents are just clicking send. That's when we started turning on autonomous handling, category by category. Billing questions first, account management second, the standard FAQ questions last. Three weeks or so before the team stopped hovering.
> 
> **Inconvenienti**: They don't really have any great options for voice. It wasn't a deal breaker, but it would have been nice. I had to use a workaround.

-----

### "Review for KAYAKO, the best ticket management software." — 5.0/5

> **KENNETH** | *23 gennaio 2025* | Materiali da costruzione | Tasso di raccomandazione: 9.0/10
> 
> **Vantaggi**: Ability to see assigned tickets and the ones in your queue. They also have a simple and effective internal tickets management system.
> 
> **Inconvenienti**: The unusual price increases the and the inability to auto refresh.
> 
> Its the best tickets management software so far because it gets the job done so effectively and efficiently that there is mostly little left for me to do.

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Pagina: 1/8\
Avanti: [Pagina successiva](https://www.capterra.it/software/80775/kayako?page=2)

## Link

- [Visualizza su Capterra](https://www.capterra.it/software/80775/kayako)

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