Recensioni su Reviewsnap

Pretty pleased with it

Aspetti positivi:

It is fairly straightforward to use. I like the journal entries feature, to log good feedback and notable successes on a daily basis instead of trying to remember them the day before my review is due.

Aspetti negativi:

I have found it somewhat tricky to complete the review finalization process - every year I struggle to find how to send it on to my supervisor. That process could be a bit more straightforward in my opinion. Also I think it should save text automatically as you start typing to minimize the potential to accidentally navigate away from the page and lose your work.

Reviewsnap lives up to its name.

Aspetti positivi:

As a small organization with many staff who frequently travel, we sought a system that was simple, intuitive and available 24/7. We reviewed many systems, big and small and almost settled on a product, but then found out about Reviewsnap. Both vendors gave us access to test environments where we were able to compare coverage, ease of setup and get a sense of the training required. Reviewsnap won hands down - very easy to set up, minimal training required, and all our priority requirements - fairly standard - were covered in their product. Employee profiles and job descriptions, competency and other review sections with lots of flexibility for overall design, ratings, comments, option to select from stock examples or use our own; integrated ongoing management of work and professional development goals, a great 'journaling' feature for keeping track of accomplishments through the year or for giving kudos to colleagues; automated notifications for deadlines and digital signatures. If users do need help, there is a small, onsite set of user manuals, workflow diagrams, etc. We added links to our performance review policies, etc on our Reviewsnap "Welcome page". Once our own system was set up, our Reviewsnap rep trained the 2 groups (employees/supervisors) via short webcast and the recordings are now permanently available to walk new staff through the site in under 10 minutes. Most notably, our customer service rep (same person over the last 3 years) has been absolutely exceptional. Her turnaround time is usually within a couple hours, responses are always helpful, short and and to-the-point, and if another service department is ever needed, she coordinates that. I also very much appreciated working through the trial period with a company that allowed us to work at our own pace without pressuring us to make a quick purchase. That flexibility helped assure we had the time needed to select the right product. Reviewsnap listens to their customers and keeps improving the product without inflating the cost.

Aspetti negativi:

It's very minor, and the only reason I give them one "9" below, but the last couple steps involve a hand-off of the review and then initiating final approvals and signatures. Some staff have neglected to complete the last couple steps that officially close off the review, and we would just find it helpful to have the system keep notifying staff, after a reasonable amount of time has elapsed, that they're not done yet, and remind them what steps they need to do to officially close the review. If nothing else, staff will eventually discover their lapse when they try to begin a new review and are unable to. If the system helped prompt them to close out the review, it would just avoid their being confused when they try to begin a new one.

Gets the Job Done

Aspetti positivi:

I think it got the job done in terms of reviewing myself, getting reviews from other people, etc.

Aspetti negativi:

I wasn't able to edit parts of my account (e.g., photo, etc.), but that might have been because the administrator prevented me from doing so.

Poor Experience

Commenti: The first experience was good but all since have been negative. I'm sure they're great to some clients but that was not what I've received.

Aspetti positivi:

The UI was difficult to use last year so I was very excited to see they were upgrading the platform. The new platform looks like it'll be great, so it's too bad I won't get to use it.

Aspetti negativi:

I understand that not everyone has had the same experience as me, but I've been extremely unimpressed with ReviewSnap. We were told that our review timeline was able to be accommodated by an upcoming system upgrade. I asked the rep whether we could have it up and running for a mid-November start and she assured me we could. I told her I would reach out a week or two later to let her know we were ready to upgrade. She said this was ok. Fast forward 2 weeks. I emailed her to let her know we were ready and then didn't get a response until 10 days later. By this time all of the upgrade slots were full. I was told that I would be updated when we moved up. I then had to reach out on two separate occasions to see what our status was, each time being told that "we were in the queue". My second email this morning was given the exact same response: "you're in the queue". This second email also said that they think they could get me a slot in mid-October to mid-November, but couldn't guarantee it. At no point in this process has anyone from ReviewSnap reached out to me update me or try to give me an answer without me reaching out first. They have not been a partner and have certainly not made me feel like we were spending our money wisely. For me personally they've taken the route of replacing customer service with apologies. We have asked to be taken off the upgrade list since we will not be renewing. Maybe now someone can finally get a slot.

Performance reviews that are tailored to your needs and easy to customize as your needs change.

Commenti: Pros: Reviewsnap is the first Performance Management System our company has used. We did a thorough search for products that would meet our needs and budget, and Reviewsnap was the best value. They helped us tailor the program to our specific situation, and worked with us to iron out any kinks if things didn't go the way we thought they would. The tech team made sure they understood our needs, and kept at it until we had the system operating as our COO requested. The tech support is highly responsive and knowledgeable, and gets answers for us in a timely manner. Our Customer Service Representative has provided help and answers for us as we have evolved in our review process. She has gone out of her way to train our managers on a one-on-one basis if needed to make sure they understand the system. The system is easy to customize when our company updates our performance procedures. Reviewsnap also uses feedback from users of the system to make updates and improvements. The product is a great value financially for our small company.
Cons: Our problems mainly result from lack of engagement from managers. We have automated our review process in the past 3 years, so the culture is difficult to shift from a more 'free for all' format. Because of this, there is some resistance to actually learning the program fully. There are some technical features that do require frequent use to become familiar, so we have to train some people more frequently on how to use the system. But most managers are extremely good at using Reviewsnap, and find it very easy and intuitive.
Overall, getting buy in from your management team is essential in any performance review system. Reviewsnap is a valuable tool our company uses to track performance and stay on top of goals for the team. I recommend it highly.

Wonderful Customer Service!

Commenti: The Review Snap implementation was very easy and straightforward. I love that the implementation person uses the time to walk through the system, talk through what you're looking to accomplish, and then configures the system as you go along. You can see where they're adjusting things so it's teaching you at the same time as setting the system up. The best part, however, has been the Review Snap help desk. They are the most responsive team I've worked with at any vendor hands down. They anticipate all your follow-up questions based off of your first question, provide snapshots of the system, and really provide complete answers. If the system can't do what you're looking for, which is rare, they suggest alternatives. I have been thoroughly impressed by this team! Review Snap is doing the right things with their customer-facing teams for sure.

Aspetti positivi:

It's incredibly flexible to mold to whatever review cycles, review types, etc. you have. The bulk edit feature saves a lot of time and after you find the right part of the system, you can customize just about anything.

Aspetti negativi:

I'd love for Review Snap to allow the company to brand it more and really make it look like our internal review system. Also, if you're a manager of managers, the ability to see reviews down a couple levels has been tricky.

ReviewSnap Review

Commenti: Would recommend to any company that would like a review system that is easy to use and reasonably priced.

Aspetti positivi:

Ease of use. I Like that you can customize your own templates with competencies and specific tasks. Like the email notifications of upcoming reviews and notifications when completed. Customer support is very good. They respond quickly. Love that they listen to their customers and actually do incorporate updates based on reasonable requests versus rolling out annual or semi-annual upgrades. As it relates to passwords, I like that as Administrator, I can re-set forgotten or locked passwords and that the users can choose and re-set their own. I love that you don't have to re-set them every 60-90 days.

Aspetti negativi:

Can't show you the date the review was completed in the review status report. You have to view the completed review to find it.

Reviewsnap

Aspetti positivi:

Reviewsnap allows you to send kudos to your employees anytime. The system will generate and send a kudos card via email to your employee with a cute illustration and it will include what you wrote. This kudos is then saved for future reference when writing their annual review. Reviewsnap also allows for 360 reviews.

Aspetti negativi:

I cannot think of any cons for Reviewsnap.

Reviewsnap is GREAT!

Commenti: Reviewsnap is easy to use and the customer service and responsiveness from the team is fantastic. It is a pleasure to work with Chris Arringdale and the team!

Have use the software for last 3 years for our employee annual reviews.

Commenti: I think it is a great program. When we encounter difficulties (not often) the ReviewSnap Representatives immediately resolves the issues. Love

New Version of Reviewsnap

Commenti: The ability to view all employees in one place instead of the folder view that was in the old version.
Ease of use for Managers to complete the review process.

Aspetti positivi:

The new version is easier to use and has more features

Aspetti negativi:

The Administrator Snap shot should have a bit more detail, it shows you a graph but I think it should have the ability to click on the graph and drill down. Such as for late reviews so that you can see specifically in a quick look which reviews are late.

Customer focused

Commenti: Apart from being an excellent easy to use off-the-shelf product, ReviewSnap excel in customer service and that is what makes this product a package to rely on. from experience, any issues were dealt with within the day. What I consider also a plus, is that request for customisation is possible obviously at a fee. One of the issues that we faced was that the system does not have an audit trail. A question that was raised by internal Audit. However, considering the fact that the workflow of the process is very straight forward, not having an Audit trail did not effect on our decision to select this product.

VLST Corp July 9 2009

Commenti: I would encourage others to utilize the program. Set up was easy and customer support has been great

Aspetti positivi:

Easy to use Has the basic function of most everything needed for our size organization (45 people) The developers were responsive to our needs and added functionality that supported our goal setting and review process

Aspetti negativi:

electronic signature process was a bit confusing for managers. It was unclear when did a final save that their direct reports could then read the document. This happened to a few staff where the document went to the employee before the manager was ready. Separating the function of saving and sending the reviews would be clearer.

so-so

Commenti: I am not sure what happened, but the customer service was great and then was non-existent overnight. Emails were not being responded to; no one was answering the phone, and messages were not returned. Eventually, I got someone on the phone and found out an I had a new account rep (no one reached out to me) and she has been okay but not nearly as available or responsive as our first rep.

Aspetti positivi:

Reviewsnap is better than the paper reviews we used in the past. Our first account rep was great.

Aspetti negativi:

It takes a lot of time to get the reviews setup and changing them is time-consuming and clunky. There are far too many screens and little boxes that need to be checked perfectly for everything to run smooth. Our employees often have login problems, but no one answers the customer service line. The website is also not mobile friendly.

User

Commenti: I love RS customer service. They have far and above delivered in this arena. I enjoy the simplicity of the UI. However, I am a visual person - would love to see graphics of where an employee or manager is in the cycle of a review (timeline for example - "you are here") There are moments where I feel customization are limited. I wish docs would auto save. I wish I couldspell check once w/o having to toggle through various screens.

Reviewsnap is a great product and customer service is top-notch!

Aspetti positivi:

Reviewsnap is very user-friendly and customizable. What I liked best is that we were able to work with the Reviewsnap implementation team to create exactly what we needed and what worked for the organization. In addition, the 360 and compensation module came with the service. Reveiwsnap handled all of the training at our HQ office and our multiple field offices. There were no hidden costs.

Aspetti negativi:

The multiple screen options were a little difficult for us to get used to. Sometimes you have to dig a little before finding exactly what you need.

Reviewsnap is excellent

Commenti: I work in an HR department that supports 3 different companies. Each company has a unique culture and their reviews reflect their differences. Reviewsnap has been wonderful for us in several ways. One, we use the journaling extensively. It helps our HR department to understand concerns a manager might have with an employee and it helps the manager prepare their reviews. Two, the reviews are quick and easy so our managers do them in a more timely manner. Three, the customer service is excellent and fast so we were able to accommodate the distinct needs of the different companies quickly! I highly recommend this product and have been very satisfied.

Fabulous software and the best customerservice

Commenti: I would recommend this software to anyone who is looking for a userfriendly, customizable online performance management system.

Aspetti positivi:

This software is incredibly user friendly. It does not have a lot of unncessary bells and whistles which allows it to be fully customizable. The customer service is great. Many customizations can be completed within a few hours of the request. Customer service trully understandst their software and what it is capable of. They are friendly and responsive.

Aspetti negativi:

I can not think of any cons

Review Snap Evaluationb

Commenti: Overall the management and staff were content with the product.

Aspetti positivi:

Easy to use, reports were easy to read and download.

Aspetti negativi:

The customization is a little tricky, and having to log in and out of the HR admin profile to access certain information created an extra step.

Been using for 4 years now - overall works well for us.

Commenti: 360 process works great - simple to use and big time saver in compiling data
customer service has always been excellent - willing to listen and make changes based on recommendations
I would prefer that external raters have their own "list" area and not show up in my list of staff... when searching for a staff member the list gets long. I often use the first letter of the name I am searching for but still have to work through a lot of external raters at the bottom of the list first to get to where I am trying to go.

New Customer

Commenti: We had been conducting reviews in house, without any formal systems in place for email reminders, status updates, etc. I took my wish list to ReviewSnap along with my implementation date and the team has been great! I even recommended them to a friend of mine for their business needs.

Aspetti positivi:

Budget friendly, not overly complicated - user-friendly In system alerts and status. Comparison of self-review/mgr review. Ability to take notes, give praise, etc throughout the year Customer service, Realistic timetables.

Aspetti negativi:

A database of sample templates to choose from or compare to.

Review Snap

Commenti: The Reviewsnap system itself is a great tool from a number of perspectives. One, it is a great technical tool to help drive performance management. Two, it has a very good ease of transaction for the user and the system can be as easy or as technical as you want it to be. Third, and most important to me, the customer service delivered by the people at Reviewsnap has always been superb. When you have great people and a great product you have a winner!

Very User Friendly

Commenti: This software is exceptionally designed. We previously used paper reviews and wanted something that was easy to use. As an administrator, you can see exactly where all reviews stand to move the process along, or whatever may be necessary. You can allow as little or as much control to any role given. The customer service is excellent and prompt. We are very pleased with this product and highly recommend it to anyone.

Many of our clients use Reviewsnap and are fans.

Commenti: We've introduced many clients to Reviewsnap, and they consistently praise it for ease of use. Reviewsnap works to keep the product up-to-date - enhancing its features frequently and responding to customer requests. The Reviewsnap team patiently answers our questions, show us features that benefit our clients, and - overall - helps us to get the most benefit from the product.

Many issues with this product

Aspetti positivi:

There have been a couple recent updates that have made the platforms easier on the eyes and easier to navigate.

Aspetti negativi:

The customer service team is virtually nonexistent and every thing to do with the product in general is extremely slow and cumbersome.