--- description: Scopri le funzionalità di HappyFox Help Desk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HappyFox Help Desk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [HappyFox Help Desk](/software/83211/happyfox) # HappyFox Help Desk Canonical: https://www.capterra.it/software/83211/happyfox Pagina: 1/5\ Avanti: [Pagina successiva](https://www.capterra.it/software/83211/happyfox?page=2) > Un software di ticketing per l'help desk che ti aiuta a evitare il disordine e a gestire facilmente le tue domande di assistenza clienti da più canali. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 92 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza HappyFox Help Desk? Più comunemente usato da team IT, servizio clienti, operazioni, strutture, risorse umane, marketing e finanza. HappyFox è molto versatile, il che lo rende perfetto per aziende di qualsiasi dimensione. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 92 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: HappyFox - **Area geografica**: Irvine, USA - **Anno di fondazione**: 2012 ## Contesto commerciale - **Prezzo di partenza**: 24,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, ceco, cinese, cinese tradizionale, coreano, danese, francese, giapponese, inglese, italiano, norvegese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese - **Paesi disponibili**: Australia, Canada, Germania, India, Regno Unito, Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Acquisizione di potenziali clienti - Alerts/Escalation - Automazione del marketing - Autoresponders - Catalog Management - Chat in tempo reale per i consumatori - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Database clienti - Gestione contatti - Gestione dei contenuti - Gestione dei feedback - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della configurazione - Gestione della knowledge base - Gestione della pipeline di vendita - Gestione della posta in arrivo - Gestione delle attività - Gestione delle attività di vendita - Gestione delle code - Gestione delle conoscenze - Gestione delle mansioni - Gestione delle polizze assicurative - Gestione di call center - Gestione di documenti - Gestione di incidenti - Gestione di potenziali clienti - Gestione utenti - Instradamento automatico - Intelligenza delle conversazioni - Macro/Modelli di risposte - Modifica del testo - Monitoraggio dei cespiti - Per il settore assicurativo - Portale self-service - Ricerca del testo completo - Rilevamento di problemi - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Strumenti collaborativi - Supporto da remoto - Targeting geografico - Task Automation - Third-Party Integrations - Tracciamento delle interazioni - Trasferimento/Instradamento - Verifica dei problemi - Video Chat ... e altre 12 funzionalità ## Integrazioni (41 in totale) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... e altre 26 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Categorie correlate - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per la gestione dei reclami](https://www.capterra.it/directory/30674/complaint-management/software) - [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software) ## Alternative 1. [Document360](https://www.capterra.it/software/177031/document360) — 4.7/5 (290 reviews) 2. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (689 reviews) 3. [Guru](https://www.capterra.it/software/145390/guru) — 4.8/5 (639 reviews) 4. [Connecteam](https://www.capterra.it/software/153140/connecteam) — 4.6/5 (5120 reviews) 5. [Confluence](https://www.capterra.it/software/136446/confluence) — 4.5/5 (3671 reviews) ## Recensioni ### "Happyfox is changing the way helpdesk solutions run." — 5.0/5 > **Abimbola** | *16 luglio 2018* | Intrattenimento | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: First ,I have to commend the Happyfox team for running a good and effective support department. We switched to Happyfox in January and the experience so far , has been impressive. Setup time was a breeze ,and the support team were on hand to guide us through all hurdles during the first few weeks. I like how every conversation from emails ,social media messages ,voice calls etc are converted into tickets which we can track and respond to ,within the Happyfox interface.While making it easy to track key customer service metrics like first response time, time spent by each staff on tickets etc I will say Happyfox is changing the look ,function and feel of helpdesk solutions and I love this revolution. > > **Inconvenienti**: It is normal when trying a new innovative service to see it as all perfect. At this point, I see Happyfox as perfect,maybe I will find NEGATIVES as my organization continue using Happyfox. ----- ### "HappyFox Help Desk Review" — 5.0/5 > **Clay** | *27 giugno 2022* | Gestione formativa | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: What I like most about Happy Fox Help Desk is how easy it is to customize. You can tailor the help desk home page exactly to your liking. Not only can you customize the appearance, but it is also extremely simple to customize the options/dropdown menus that our users select when they are submitting a ticket. > > **Inconvenienti**: I wish there was an alerts button for the recent tickets that you have been tagged on. Currently, there is no notifications tab to see all of the tickets with recent activity that applies to you. > > Happy Fox is an incredible ticketing solution and I cannot recommend it enough. For the price I do not think that it can be beaten. ----- ### "DO NOT PURCHASE HAPPYFOX" — 1.0/5 > **Richard** | *11 dicembre 2016* | Industria alberghiera | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Great looking product Good website Good information > > **Inconvenienti**: Bad customer service Ridiculous email response times Failure to have a negative feedback process in place Happyfox treat you like your just another sale Undervalue you as a customer Generic responses Impersonal service (When you actually receive it) Mail track is a wonderful tool which enables you to know when someone reads your email. If you are going to read it, respond. > > We have had a most unfortunately experience with Happyfox, We contacted them as their product suited our requirements. About us: We own 3 sales based businesses and are share holders major in another 2, now Happyfox do not know that we own several businesses, nor do they know that we are looking for a platform to roll out across the entire brand. Having a platform like happyfox is an imperative part of owning a sales based business. We contacted Happyfox regarding implementing Desk and Chat for our the two directors in one of our businesses. We sent a business email outlining research, potential opportunities for both businesses and also a implementation strategy for rolling out happyfox. Response: 10 days later, we received a generic email, that was a response from the head of sales that clearly hadn't read our email. 10 days later, now for a communication platform alarm bells are RINGING. If any of our consultants in anyone of our businesses responded to a potential client 10 days after the initial enquire, I would most definitely say they are not cut out for sales. Not only was the response incredibly late, the response itself as mentioned was generic and a completely erratic response offering a free trial. Which would be great usually, however we clearly put together a implementation plan for the HEAD of sales to read through. As a potential new client, you are left under valued, like your just another sale. We contacted the head of sales and requested the details of whom we could lodge a complaint to. As a business owner we grow as a business when someone leaves negative feedback. Its an imperative part of development that you dont want to hear, but when someones offering constructive feedback our ears as owners are open. Its an area we can potentially improve so the issue doesn't arise. Or if it does, then a action plan is in place. So instead of responding to our FB message, direct email, email to support and even a LinkenIn message that have chosen to completely ignore us. ----- ### "Happyfox Help Desk is the BEST\!" — 5.0/5 > **Allison** | *11 gennaio 2026* | Assicurazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I loved the quick and effective assistance that I received when I was having issues with the website. > > **Inconvenienti**: I honestly have no complaints about Happy Fox Help Desk. I was treated with kindness and they were happy to walk me through all the steps necessary to fix my issue. > > Happyfox Help Desk is by far my favorite help desk\! Top of the line communication and the most helpful of all\! ----- ### "Happy Fox ticketing tool" — 4.0/5 > **Meenakshi** | *27 aprile 2022* | Vendita al dettaglio | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: The software is very cheap and easy to use. > > **Inconvenienti**: Less Integration like asset management cannot be linked to the system. > > Ticketing tool is very efficient and easy to use. Team is very happy with the tool. ----- Pagina: 1/5\ Avanti: [Pagina successiva](https://www.capterra.it/software/83211/happyfox?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/83211/happyfox) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati