Recensioni su Remote Support

Remote support

Aspetti positivi:

La facilità nel registrare e salvare le sessioni

Aspetti negativi:

L accesso non vigilato non sempre funzionava a volte si è stati costretti a ricontattare il cliente per poter accedere

Best product for remote support with a small footprint.

Commenti: Very positive. I use it daily to support end users across many platforms.

Aspetti positivi:

Ability to remotely control a variety of devices with no massive infrastructure.

Aspetti negativi:

Interface can be a little tough to navigate.

Remote Support – The Ultimate Solution for Easy and Secure Remote Access

Commenti: Overall, Remote Support is an excellent tool for IT support teams, and it has helped streamline our support processes considerably. The software's advanced features and user-friendly interface have made remote access and support much easier for both our technicians and clients. The software's security measures have also given our clients peace of mind that their systems are protected during the support process. The only minor issue we had was with the learning curve for new users, but the company provides excellent customer support that helps mitigate this challenge.

Aspetti positivi:

Remote Support is an exceptional tool for remote access and support, which provides a reliable and easy-to-use platform for technicians and clients to connect and resolve issues. The software is designed to facilitate both attended and unattended access, and offers a range of features that make it the ultimate choice for remote support. Its user-friendly interface and advanced security measures ensure that clients' systems remain secure and protected throughout the support process. Additionally, Remote Support allows remote access to computers, servers, mobile devices, and network devices, making it a versatile solution for IT support teams.

Aspetti negativi:

The only downside to Remote Support is that it can be a bit complex for new users. Although the software is intuitive, some users may require some time to understand how to use some of its advanced features. Also, the cost of Remote Support is a bit higher than some of its competitors, which may deter some small businesses from adopting the software.

Average product in this category

Aspetti positivi:

Easy to switch between screens.Very user friendly main interface.

Aspetti negativi:

Some scam companies are using this to scam people.

BeyondTrust: Revolutionizing Remote Support

Commenti: highlights the innovative and transformative nature of BeyondTrust's remote support solution, emphasizing its ability to revolutionize the way IT and support teams provide remote assistance and support to end-users. It effectively conveys the software's potential to improve efficiency, collaboration, and service delivery in remote support operations.

Aspetti positivi:

Improved efficiency and effectiveness in remote support operations.Secure and encrypted communication for sensitive information.Integration with popular ticketing systems for better service management.Real-time chat for improved communication and collaboration.Access controls and permissions for regulated access to remote computers.

Aspetti negativi:

May require a learning curve for users unfamiliar with remote support software.Additional costs for integration with third-party ticketing systems.Dependence on stable internet connection for effective use.May require additional hardware or software components to fully utilize features.Potential compatibility issues with certain operating systems or devices.

A must have tool for every remote worker

Commenti: It really helps to solve problems very quickly. The knowledge base and the alert escalation is great in saving my valuable time

Aspetti positivi:

Remote access control is great and i have been in love with it since i started using it. It integrates well with other applications

Aspetti negativi:

Everything is great about it . No issues so far

Review about Remote support

Commenti: Receiving technical support remotely can be a quick and easy process. Benefits include quicker problem resolution, reduced costs, and improved accessibility. Yet, it also faces difficulties like technical restrictions, connectivity problems, security issues, and a lack of a physical presence. Ultimately, when implemented appropriately, remote help can be a useful support model, but it's vital to take into account any potential difficulties and constraints.

Aspetti positivi:

Many advantages of remote support include improved communication, reduced costs, quicker problem resolution, convenience, and expanded accessibility. Support staff members can identify and fix problems more quickly, cutting downtime and increasing productivity. Without the requirement for the support professional to physically visit the user, support may be provided at any time and from any location. As a result, there is no longer a need for expensive on-site support visits, which lowers travel expenditures and other related costs. The possibility of misunderstandings and confusion is decreased by the clear and concise communication channels offered by remote help. Last but not least, remote support enables users to get support for a variety of hardware and applications, wherever they are.

Aspetti negativi:

Technical restrictions, connectivity problems, security issues, absence of physical presence, and user skill level are some obstacles or negatives of remote help. Technological restrictions could make it impossible for support staff to access some devices or solve some problems. Areas with slow or inadequate internet speeds may experience connectivity problems. It's possible that accessing consumers' devices and data will raise security issues. The human touch of an on-site visit from a support technician is absent from remote support. Finally, some users might be unable to set up and utilize remote assistance systems due to a lack of technical expertise or understanding.

One of the leading Remote Support tool

Aspetti positivi:

Ease of use and feature set is rich and exhaustive. recommended for large corporates as well.

Aspetti negativi:

Good product and it comes with a price. Costing can be improved for more widespread adaption.

Excellent tool for remote desktop

Commenti: Overall experience with remote support is very fantastic and it is thoroughly recommended to use for remote work

Aspetti positivi:

We use this software to support our team from anywhere means if our team member is not available at the office then it is the best tool to connect with them, another thing is it has outstanding efficiency for support remotely and has good functionality also

Aspetti negativi:

There is no more bad thing I can say is sometimes I face technical difficulties and need to use to this, no other thing need to improve

Review about Remote Support

Aspetti positivi:

I have been trying so many remote apps but this one is the best so far. This application is very easy to use. As i deal with the clients who need fast services but thanks to its low downtime. It just connect at a go. I recommend this app to everyone who works remotely.

Aspetti negativi:

The only thing i found negative about this app is that it works as a trial. Only paid version works with all the feautures

Excellent remote support tool

Commenti: The experience achieved has been satisfactory by having this software, any problem in the corporate network can be solved quickly and without moving to other places.

Aspetti positivi:

Being able to have this software makes work much easier because you can do remote support from anywhere in the world, solving and repairing problems quickly, saving transportation costs and timeIt has an ease of use to be able to connect easily and quickly

Aspetti negativi:

I have not found any fault or something that I disliked, fortunately I liked everything and it has worked correctly

Easy to use remote support solution

Commenti: The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool.
It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA.

Aspetti positivi:

Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone.

Aspetti negativi:

For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful.

Solid Product for the last 4 years

Commenti: Beyond Trust Remote Support is the most used tool in our companies arsenal. We are able to support our clients with little to no interaction on the customers end.

Aspetti positivi:

Simply put, it works. We have used multiple products in the past and the Beyond Trust Platform can not be beat. With the correct programming our technicians have access to the most used scripts to support our customers at the click of a mouse. The integrated presentation mode has been a huge asset for customer training.

Aspetti negativi:

Prior versions of the Jump clients leave unnecessary leftovers on the client computer. Occasionally we will have to uninstall the Jump Client to clean up the customers system and reinstall.

Bomgar - Great Tool for Remote Support

Commenti: Remote Support from Bomgar is our main tool we use to provide support to our end users. Because it is easy to use on both sides we have not looked anywhere else. Cost is great too.

Aspetti positivi:

It is very easy to use for our end users so they can get can get connected to our support team and the ability to elevate privileges makes resolving their issues remotely much easier. In app chat is also a nice feature that comes in handy when working with our end users.

Aspetti negativi:

There is very little to not like. It is easy to use and we have not experienced any outages or issues in the time we have been using it.

Comprehensive Remote Support Software

Commenti: Remote Support has been a secure, fairly understandable, remote access console to quickly get going with, allowing consistent remote access to many computers needed for my work.

Aspetti positivi:

The remote access console is clean and fairly easy to figure out. It can be accessed from a desktop program or a web console, allowing me to remotely access quickly and easily from various devices. The chat support feature is very simple to use and allows IT support professionals to access my machine for troubleshooting in a transparent way.

Aspetti negativi:

Colors on imagery were rendered strangely when remotely accessing some computers. There is a way to fix display color settings within the software, but it took me a long while to figure this out. Dynamic display rendering would have prevented this struggle.

Great help for all remote support!

Commenti: With COVID, remote support is everything and bomgar has amazing remote support, really top notch.

Aspetti positivi:

I love the remote support. I can hit any machine, whether I am on my mobile device or on my laptop of desktop. I also love that I can create a remote session key, email it to a user and I can instantly have access to their machine, so powerful.

Aspetti negativi:

Honestly there is very little that I don't like about this software. If I had to say anything it would be that sometimes creating the remote session key can get a bit buggy, but that is rare.

A recommended and dependable remote endpoint management and technical support portal

Commenti: A powerful Remote Endpoint and support tool for professional IT shops.

Aspetti positivi:

- Full-featured remote endpoint and service portal that allows IT admins and technical support organizations provide support for technical and non-technical clients and their workstations/servers - I have deployed Bomgar at two organizations as an IT Administrator and support person, and Iove how dependable the endpoint agent software is for connecting to all workstation endpoints we support. If you need to connect to a workstation on an isolated network in a building across the city? No problem, open the Bomgar admin console and find the workstation in endpoint inventory and can remote into the machine, transfer files, chat with a client on the machine via bomgar chat, or control mouse and keyboard. - Start impromptu support sessions and guide customers to the bomgar support portal and request a session with you or any other active administrator who is available, all on the fly. - Enterprise support is very helpful, I have had to leverage them for guided updates and configuration advise. They are professional and well-trained - Bomgar offers physical and virtual appliances, I have deployed both physical and virtual solutions from them, both work the same.

Aspetti negativi:

- As a purchaser of a Bomgar appliance, you still need support for the hidden back-end of the appliance. One deployment of this solution, we ordered two virtual servers, I believe at different times. As such, the hidden linux back-end of the software were inherently not exactly the same build configuration, and we discovered this during an upgrade of the software version and they reacted different to the upgrades. This was an unexpected setback, however, to the credit of support they were professional and prompt with their diagnosis and provided tailored update packages to finish the upgrade. - There are lots of free solutions that can work for remoting into endpoints and providing support remote for endpoint users these days, which may make the value of Bomgar less desirable due to cost of appliances, annual license renewals and upfront license costs, depending on the budget. If you can afford it, it's worth the money for quality of the product and its features.

The best remote support app out there hands down!

Commenti: I love this product so much. It makes everything about my job easier. I even use it when I am physically in the office to support a user's PC

Aspetti positivi:

I honestly love everything about this product. I use it every day for multiple uses. It even allows for a report to be exported to CSV

Aspetti negativi:

The only thing I would say is a bit troublesome is when it is time to make a new package for deployment, it is a lengthy process since I need to make one standard, one for exec PCs, one for Conference Rooms and one for the Support Button. It can get a bit tedious but that is also just due to our environment. Some can get away with maybe only 1 or 2 deployment package options

A geniuine feedback about remote support

Aspetti positivi:

On-Request IT Administration. Far off IT support is consistently accessible at whatever point an IT issue emerges. Lessen Cost. Remain Business Centered. Increment Organization Efficiency. Admittance to Experienced IT Experts. State of the art Innovation. Routinely Planned Upkeep.

Aspetti negativi:

1) Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.That's what you'll see, for example, it's challenging to watch everybody getting to your framework from a distance. You can't genuinely verify every one of the clients. Furthermore, that, obviously, makes it simple for aggressors to invade the framework utilizing certified records, and afterward leave inconspicuous.2) Momentary IntricacyA completely somewhat open organization isn't something that anybody can haphazardly set up. Indeed, even prepared specialists and oversaw specialist organizations require days to sort out all the framework assets and, at last, have everything working flawlessly.3) Organization RelianceRemote access is just comparable to your organization. You really want a steady Web association with keep up with your work process. Any other way, even the smallest margin time might possibly influence your efficiency.

Bomgar/KACE is a corner stone of IMIT Support

Commenti: Bomgar is a corner stone in our end user support, very effective and easy to access and use

Aspetti positivi:

This review for Bomgar as part of KACE/Bomgar deployment, seamless integration, excellent and robust deployment and easy to use and administration. Allow my team to conduct 95% of the support calls from any where, love the ability to support iPhones as well. Ability to jump, easy for users to connect via web interface, ability to transfer sessions or multi support ability, IM and chat ability

Aspetti negativi:

Every time upgrade happens it break a feature, last update it brook the auto privilege elevation and the ability to Jump. Tech support kept insisting there is nothing wrong with the code till it was proven to them. My team managed to find a work around. I think the system needed to be tested with different OS before getting released

Best secure remote support software I have ever used!!

Commenti: A clean, professional, and impressive way to support a customer or client.

Aspetti positivi:

I really like this software for starters. I convinced my department manager at my previous job to purchase it because of it's functionality, reliability, and integration to other software. It is great for tier based support from tier 1 receiving calls to escalating it to tier 2 and tier 3. The transition from each tier and group that we had for certain calls was smooth. Another bonus and like was the type of devices/operating systems it support in it's remote support service. Also, the integration to other products that we used along with our actual product. That part was a beauty to setup and see work with zero issues. Overall the best in my book. Just wish my current job could afford to purchase Bomgar (fingers crossed).

Aspetti negativi:

There are only a few cons I have and they are very minor. One being that they are not able to support Chrome OS yet and I feel like they are trailing the market on this. The other con is installing the patches to the hosted appliance you house in your server room. The patching process could use some attention for user ability or someone not as experienced in networking etc.

This is amazing remote support

Commenti: This is almost like the internet for us. When it goes out we are not having a good day. The good and bad to that is that if the internet goes out we are out of this, but other than that we have only had one time where it went out and that was because our device needed to be replaced. Another selling point to it was that we were able to get a backup uploaded to their support and they setup a cloud appliance so we could get right back up and working.

Aspetti positivi:

I love everything about this product. This is super easy to use, it has tons of great features, its rock solid and they have great support. The remote feature itself is great but that is a small part compared to what all else this can do. You can do just about anything you want or need to computers as you connect. If you are working on specific things and have scripts or software to run, this make it very easy to run those from the console. We have tons of scripts setup to run in the background to fix any number of issues.

Aspetti negativi:

Honestly the only thing to dislike is the price. This is definitely at the top end of remote support products, but i think it justified by what all you can do with this.

Useful for IT issues

Commenti: Overall this has been a great tool and allows you to have IT help at your fingertips as if you had someone sitting right next to you.

Aspetti positivi:

Bomgar allows our IT department to remote into our workstations and address computer issues. It's very user friendly! Once opening the program our IT tech will provide a session key number which you enter and allows them to remote in and take over. I'm generally on the phone with IT while they are accessing my system, but there is also a chat feature that allows you to communicate with whoever is remoting in. Both users can utilize the mouse or keyboard, so I can show them exactly what I clicked on or what error message I am encountering. It has saved so much time as our IT team is relatively small, and an inability to access programs or have a functioning computer can easily impact patient care. I don't have to wait hours for a ticket number to get assigned to a person who has to triage me along with tons of other people. You can also get a transcript of your chat after you have closed the session. There's an icon that will appear on the top right hand corner of your screen to let you know you are connected and someone else has access, and it's easy to know that the session has ended because the icon disappears and there's a notification that you have logged out.

Aspetti negativi:

I have no problems with this software! I have never had trouble with it loading, and each time I've had to use it it has booted up quickly without error, runs smoothly while someone else is accessing my computer, and is incredibly easy to navigate and use.

Life Saver - Supporting Remote Staff

Commenti: Our end users are happy that we can provide support without being too complicated. Tell them to go the portal, select our name and off we go.

Aspetti positivi:

The ease of use and the scalability of using scripting while troubleshooting with our end users is now easier.

Aspetti negativi:

The UI layout could benefit from a refresh to make things easier on the eyes. For advanced users its great, but for our service desk depart could benefit from a streamline UI.

Remote Support made easy

Commenti: Supporting users throughout the United States makes this very easy. I use this for software support and also for training as I am an admin for multiple applications and support the Accounting, Tax, Budgeting and Forecasting teams. I use this to do training for new users that will become the SME in those remote areas and can deliver hands on training. I can also easily do remote support by logging onto another users computer

Aspetti positivi:

This is an easy application to use and makes logging into a remote user very easy No learning curve for support Working at company headquarters, I support over 2,000 users for a few different applications. Using Bomgar, I was able to log onto a remote users computer to support and teach different applications. It was very easy to also install software updates (Java and SAP Business Objects)

Aspetti negativi:

We have a limited number of licenses so sometimes I need to wait for someone else to stop using this application