Recensioni su WebPT

Great cloud-based documentation system, but there are some bugs.

Aspetti positivi:

WebPT was easy to learn to use and easier to start actually documenting patient care on. Scheduling is helpful and being able to access the patient's chart through the schedule itself is great.

Aspetti negativi:

The schedule really needs to have a tracking feature, where you can tell what date/time the appointment was scheduled, checked in, etc; and there needs to be a rescheduling feature instead of just "cancel" or "delete". Also, there is a field where you can enter a Return to Dr. date, when the patient returns to see their referring provider, but the field resets itself randomly and does not keep the date in place. I have contacted customer service multiple times about this and their suggestions are not helpful and have not solved the problem.

Great PT EMR

Commenti: Works well for what I need. Reminds me when progress notes are coming due even though I don’t use the scheduling part of the product, keeps track of plan or care dates and ability to customize is just flexible enough without getting overly complicated.

Aspetti positivi:

Responsiveness to assistance and updating product based on feedback.

Aspetti negativi:

1- Previous measures do not carry over into new progress notes in SOAP 2.02-SOAP 2.0 documents print out/ fax layout takes up too much space and pages. 3- No option to email or securely send documents other than fax.

Declining in value and quality

Commenti: Chaotic. Clunky. Once your signed up, it can feel like you are without a safety net when EMR issues arise.

Aspetti positivi:

The EMR pushes work flow during an evaluation.

Aspetti negativi:

Customer service is absolutely awful. Slow to respond and issues are rarely addressed in a timely manner. Onboarding a new clinician is far more difficult than it should be. This should be an easy process, but often WebPT makes the process painstaking. Features often do not work. We waited nearly a year to have the waitlist feature fixed which is a critical means to track new referrals. As a result, we had to hand track new clients using a separate technology to ensure we did not lose business. Often unreliable due to outages or downtime. We have adopted "downtime" policies and procedures that we have had to use far more often than ever anticipated. Cost is not worth the overall product value and the cost is increasing per information presented by WebPT over the past month.

WebPT is good BUT expensive!

Commenti: Decent experience. Very functional but tedious with time consumption. There are a lot better options available with more inclusive features for less cost.

Aspetti positivi:

Easy to understand. Able to create evaluation and treatment templates so that you didn't have to write the same verbiage. Could carry over notes from the time before.

Aspetti negativi:

Expensive. Require multiple tabs open for the same patient because the SOAP note and the exercise flowsheet were not on the same page. It took 15-20 minutes to complete a note because of toggling between multiple tabs. Offered a lot of features for exercises and CRM but all extra features were a la carte. The expense for a solo practitioner and then to add users was too expensive. It would have been better to charge per number of visits per month vs. number of users. EMR and billing integration was not as synced as should have bee.

great and easy EMR

Commenti: great easy , easy to use and show how to use

Aspetti positivi:

easy of use . I can use it mobile also. web pt send out reminder text and email to patients . all the medical documents are in one coinvent place. and if you need to move it to different tabs its easy and you dont need to print and scan it all over again

Aspetti negativi:

reminder text / emails to be in diff languages also the schedule to be able to print and email ( also in diff language _

Basic EMR/EHR

Aspetti positivi:

I appreciate the templates for various special tests/exams for PT, making it easier to document data for tests during an eval, progress note, and discharge.

Aspetti negativi:

I wish WebPT had a smart phrase/list feature like Epic has to auto-populate a phrase or list by typing in a shortcut to make documenting more efficient.

It's good but goes down a lot

Commenti: It's good but we all go crazy when it goes down for hours. We can't schedule anyone take copays or send authorization requests out for patients

Aspetti positivi:

Scheduling is easy and charting is good. Lots of ways to do each function.

Aspetti negativi:

It goes down a lot. Once it was down for the whole day and we had 16 medical offices that could do nothing. Usually it goes down for about 2 hours every week and/or experiences slowness. It will tell you that it's overloaded with "requests" for access. Support is non existent.

Bad decision

Commenti: After the sale and contract signing, it has been poor. From failure to bill services for over 4 more months to failure to send accurate charges to our credit card to continual changes in personnel and poor communication between billing and customer service.
I am very disappointed and now owe for months of service due to WebPT’s inability to maintain our account and payment method.

Aspetti positivi:

EMR- notes are relatively easy to create REACH is very helpful with keeping contact with patients and former pts

Aspetti negativi:

The components of WebPT do not communicate- EMR and billing. The billing program follows no standard accounting processes.

Review for Webpt

Aspetti positivi:

It is all encompassing and love that it has billing and notes and schedules

Aspetti negativi:

The amount of times it needs updates or maintenance

Stay away from this EMR

Commenti: Painful tedious and not very smart high provider burnout

Aspetti positivi:

Really not efficient or provider centered

Aspetti negativi:

customer service and the actual EMR it gets progressively worse with each upgrade

WebPT is a good program.

Commenti: Overall, my experience has been slightly above average.I have had a bit of trouble with the fees. I have called and the associate has told me to do one thing but then I call back and I am told to do another.

Aspetti positivi:

I like that Therabill is integrated into the WebPT platform.

Aspetti negativi:

I have a few things that I dislike. 1. I very much dislike that SMART PHRASE is unavailable. 2. I dislike that the price of my package increases frequently. 3. I do not like the frequent glitches. For example, all the sudden it no longer lets us chart up to the 10th visit for Medicare. It stops us at 9 and will not allow a daily note on the 9th visit. It demands a Progress note. 4. I do not like that when I have to cancel a client, it disappears from the schedule completely. It makes it difficult for future scheduling for the following week. It would be great if it would just fade out and say "cancel".

The best EMR in Town

Commenti: They are willing to assist you, based on your needs

Aspetti positivi:

The staff are very knowledgeable and informative

Aspetti negativi:

That you are charged for Therabill and webpt, if it has to be separate, lower the cost

Backoncourse

Commenti: Positive experience

Aspetti positivi:

On boarding was good, customer support was very good, quality of product is excellent

Aspetti negativi:

At times the information does not flow over from Webpt to therabill

Fabulous System

Commenti: I’m hooked! It has made my clinic run much more smoothly!

Aspetti positivi:

Ease and efficiency- paperwork is never fun but WebPt makes it as simple and Intergrative as possible!

Aspetti negativi:

Too many drop downs. Would prefer more SmartText. It may be there but I don’t know how to use it-

Ease of use for office needs!

Aspetti positivi:

I like how user friendly this product is and how it makes my job easy with scheduling and using WEBPT.

Aspetti negativi:

The only feature that I wish was better is when downloading patients files it will not let me save as a PDF.

User friendly

Commenti: very good

Aspetti positivi:

It's very user friendly, and I can accomplish all of my basic needs.

Aspetti negativi:

that it costs extra to utilize features such as scheduling and saving documents into an echart

Long time customer

Commenti: We are very pleased with WebPT. I feel confident with security and compliance.

Aspetti positivi:

I love that it is customized for therapy.

Aspetti negativi:

I have no complaints. WebPT always strives to improve the product.

Decent EMR for PT's

Commenti: But I would recommend web PT for any outpatient clinic. I wouldn't recommend it for any acute or neural base clinic because the documentation needed for those settings is much more detailed than outpatient.

Aspetti positivi:

I have used this EMR system for over a year at the outpatient clinic where I work. I feel like the system is very easy and user-friendly compared to other EMR systems. Documenting is more manageable and doesn't feel tedious compared to other EMR systems is straightforward.

Aspetti negativi:

There is definitely a learning curve regarding using web PT. Yes, it is user-friendly, but there are little things that take some time to get used to it and that you may need to contact support to get the hang of.

Administration

Commenti: From a therapist prospective, it is easy to use but there are cons.

Aspetti positivi:

Therapists say it is easy to use. You may scan documents into the program for storage which is helpful. The ability to have a 'comment section' that therapist see when seeing a patient is nice. You can put a unique comment regarding the payer here such as X insurance does not allow X treatment

Aspetti negativi:

Reports are pitiful. We have to do so much manual work to see what we need to see. Also compliance is very lacking. For example, some insurance contracts allow us to bill the 8 minute rule by unique cpt code per CPT rules (not Medicare/Federal programs which have more restrictive rules with total time Trump). For these commercial contracts if a provider does 12 minutes of 97140, 12 minutes of 97110 and 12 minutes of 97112 we can bill 3 units even through the total time is only 36 minutes. (Please take a Gwenda seminar for all the documentation to show in certain circumstances where this is allowed for non-Medicare non-Federal payers). In order to handle this scenario in WebPT, you must shut off all over-site. If you shut off all over-site, things get crazy. For example, if a therapist accidently logs 30 units instead of 30 minutes, WebPT will now not notify you. The only way to proof before billing to see how many minutes is assigned to each cpt code is to open each an every note and look. There is NO REPORT or billing log that will tell you how many minutes are assigned to each cpt code. That is why I spend 8 hours every two weeks opening each and every note for specific payers to see if units are assigned correctly. I commonly find 22 minutes of 97140 where the therapist assigned 2 units to this. This is overbilling and I have to manually open each note to catch it. Other major software out there can easily handle this scenario. Also, the system will not give cancel/no show rates per each unique provider. We have to manually do this. Also, we can run a great report for Medicare but not for any other payers. For example our state has a unique requirement for rehab agencies in which we have to do recerts more frequently than required by Medicare. We can run a report for Medicare to help track when they are due, but there is not the option to run this same report for other payers in addition to Medicare. It's very frustrating that our info is in there but we can't report on it. In retrospect we wish we would have went with Clinicient, BMS or something else.

Maybe I'm just unlucky

Aspetti positivi:

It is nice to look at, visually appealing and seems to have a lot of features that could make for an excellent platform but as a single clinician practice, it has been nothing but headaches since I started about 7 months ago. It was easy to use since I used it at a previous clinic. This would be a review for both webpt and therabill. I think they got to the party early and have excellent marketing, however there have been so many issues and time wasted fixing their errors. Actively looking for other options.

Aspetti negativi:

- WebPT recently switched clearing houses from Office Ally to Availity and I was assured it would be a seamless transition. None of my charges were going through due to EDI errors. No one knew what was happening so they had me complete the change over early. I filled out all forms several times because apparently there is no communication in this organization. Constant phone calls/emails stating I needed to complete forms I already completed. Called and after a 45-minute wait no answers, just do the forms again or call the insurance companies. I could not submit charges for one MONTH. That is crushing for a startup practice. Turns out they never sent me the emails with instructions on what to change in their bill on my end. So I got an apology, great - Upon setting up my account Webpt put the incorrect clinic info (phone number and fax) on all outgoing faxes. For 3 months I was wondering why I never got POC returned until a doctor called personally and asked for my fax # because everything was getting kicked back. - More recently entire notes won't load (charges are missing, portions of notes) After submitting a ticket they say it is because 1)my internet is too slow (it's about 5x their recommended speeds) 2) I have too many windows open (apparently the scheduler and a documentation note are too many) and 3) I'm not completing the notes fast enough, so, start from scratch and do an evaluation again. - Support hold wait times, more than an hour at times

Webpt for ParkerPT

Commenti: We have loved the product that is why we considered expanding services with billing. The ease of access and management of the data is great.

Aspetti positivi:

The best feature initial was the ability to house all medical record information in one spot. No more paper was another great benefit. This freed up so much office space helps in keeping information confidential. We don't have to worry about archival or record disposal any more. We also loves how this product was created specifically for Physical Therapy. It made setup and use so easy.

Aspetti negativi:

I wish billing was available when we began using and now when we looked into the process was so cumbersome and difficult to find the time to implement. We have given up. The information requested was about providing insurance company information, why can't you pull this from WebPT?? Maybe have on-boarding meeting where you collect the information to setup billing. Seemed like we were required to do all the work to setup and who has time like that when running a business. There has to be an easier way.

Web PT review

Commenti: This system is wonderful. We love it. It's detailed and can get a little tedious but is progressively improving.

Aspetti positivi:

A detailed, thorough system. User friendly, once you get used to where every thing is. Can be accessed anywhere which is huge, as people prefer different forms of documentation (phone, ipad, lap top, etc.) Scheduling is easy Nice overall presentation when notes are done

Aspetti negativi:

Not geared as well for cash-only clinics regarding. Oftentimes we have patients pay for packages of sessions, and it's hard to divide the payments as they use up their sessions in terms of creating superbills for them. We have to manually input the charges each time, which is time consuming. Payments are located under particular cases, which is great, but a "full summary" of all payments would be appreciated so we can completely monitor, as we also have a chiropractor using the system and we will work together, treating the same patient in the same day. This makes payment tracking complicated sometimes when we have to look back. Also the software doesn't prepare superbills that can directly be sent to patients, so we end up having to manually create them ourselves too. We will store credit card numbers for patients who prefer it, and there isn't an easy way to do this either. This could all be better for the direction health care is going (out-of-network, cash only, etc.). If there was a way to make the calendar more effective like adding daily or weekly notes to it, without it interfering with scheduling, or ways to distinguish various lunch/open/close times during the week, that would make things look more organized as well! Creating customized HIPAA compliant email/intake forms, consent forms, or any general form that we upload and then send to people through webPT, where they can sign on computers and send back directly into their account would be AMAZING. Any way where they can make their profile with medical history would be great, like a portal.

I like the software and believe it is very user friendly

Aspetti positivi:

That it tracks most compliance and outcome measures without us having to cue staff or send out reminders to be within medicare guidelines. I think if they work out the bugs in the functional outcomes scoring that this will be a huge asset but right now it is too early and difficult to appropriately capture data.

Aspetti negativi:

The customer service just basically responds to all questions (if they respond) with "we will look into this" then asks "please rate our service today," and very often never addresses the responses and blows off the doctoral educated therapists as if the glitches in the system couldn't possibly be flaws of WebPT

We LOVE WebPT!

Aspetti positivi:

You can use it from your phone or at home easily and it is very intuitive. It forces you to follow documentation guidelines so you are always compliant.

Aspetti negativi:

It's not always easy to get in touch with customer service, which was really only an issue when we were switching over from one EMR to WebPT

Great EMR for outpatient occupational therapy!

Aspetti positivi:

This software is very intuitive and easy for therapists to learn. It has cut down on our documentation time, which is something I have heard never happens with EMRs. We have peace of mind in knowing that our Medicare and Medicaid notes are compliant as the software gives you multiple reminders of the areas to fill in. Once you get the red error messages a few times, you start to pay attention and learn the correct way to document to avoid the errors. The ICD-10 testing feature is awesome and the ICD-10 finder tool is very easy to use when you are documenting on your patient. We were very nervous to transition to EMR, thinking it would be a nightmare. The first 3 days were semi-challenging and then we had smooth sailing. The evaluation areas have many different tests but if you don't find what you need there is always the additional comments box that is helpful for clarification.

Aspetti negativi:

We are a hand therapy clinic, so we tend to document our splinting in the custom codes section since the codes listed on their billing sheet are not what we need. There tend to be a lot of codes on the billing sheet that we would never use but at this point, there is not an option to delete(not really a huge deal). The training process was OK. The training modules were not very helpful and at times did not work but we found "practice" to be the best learning tool as we transitioned from paper charts to EMR. During the "onboarding" process, you send an email to your specialist and will usually hear from them the next day and at times, we needed to have a response sooner. At this point, we are considered trained, so we can call the 800 number and usually can speak to someone within 20 minutes.