--- description: Scopri le funzionalità di LiveHelpNow, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveHelpNow - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [LiveHelpNow](/software/99093/livehelpnow-suite) # LiveHelpNow Canonical: https://www.capterra.it/software/99093/livehelpnow-suite Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/99093/livehelpnow-suite?page=2) > Piattaforma di coinvolgimento dei clienti omnicanale: chat dal vivo, integrazione di SMS, gestione ticket di supporto, knowledge base, Facebook e altro. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 72 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza LiveHelpNow? Le aziende che desiderano coinvolgere i visitatori sul proprio sito web per migliorare la soddisfazione dei clienti, la fedeltà, la lead generation e le vendite online. LiveHelpNow si adatta a qualsiasi dimensione aziendale dalle startup alle grandi imprese. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 72 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: LiveHelpNow - **Area geografica**: Hatboro, USA - **Anno di fondazione**: 2003 ## Contesto commerciale - **Prezzo di partenza**: 21,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Chromebook (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, cinese, cinese tradizionale, francese, hindi, inglese, portoghese, russo, spagnolo, tedesco - **Paesi disponibili**: Stati Uniti ## Funzionalità - AI Copilot - Accesso da dispositivi mobili - Acquisizione di potenziali clienti - Alerts/Escalation - Assistenza clienti - Autoresponders - Avvisi/Notifiche - Branding personalizzabile - CRM - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Creazione di report/analisi - Database clienti - Gestione contatti - Gestione dei feedback - Gestione dei ticket di assistenza - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della knowledge base - Gestione della pipeline di vendita - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione delle code - Gestione di call center - Gestione di potenziali clienti - Instradamento automatico - Live Chat - Macro/Modelli di risposte - Modelli personalizzabili - Modulo offline - Per il settore assicurativo - Portale self-service - Quadro della attività - Rendicontazione e analisi statistiche - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Strumenti collaborativi - Targeting geografico - Third-Party Integrations - Trasferimento/Instradamento ## Integrazioni (28 in totale) - Adobe Commerce - Agile CRM - Capsule - Constant Contact - Drupal - Freshdesk - GetResponse - HubSpot CRM - Insightly - JangoMail - Joomla - Mailchimp - Meta for Business - Microsoft Azure - Microsoft Teams ... e altre 13 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Categorie correlate - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per editoria](https://www.capterra.it/directory/20020/publishing-and-subscriptions/software) - [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Tidio](https://www.capterra.it/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (987 reviews) 5. [Salesforce Service Cloud](https://www.capterra.it/software/136189/salesforce) — 4.5/5 (823 reviews) ## Recensioni ### "LiveHelpNow was very easy to integrate into our website as a live chat feature." — 4.0/5 > **Utente Verificato** | *14 giugno 2018* | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: It was easy to install and it was fairly easy to configure but the live support was great so getting configuration issues worked out was fast. There are a lot of options that make this product work for small to large businesses. The information you can see on the back-end about how a user has interacted with your website is very helpful for the agents. > > **Inconvenienti**: By default the JavasScript you include on your website continuously sends polling requests on a regular basis. This is for the feature where you can reach out to people on your website. I had the development team disable this for out account as it was a feature we didn't want to use and they did so quickly. > > The ability to engage with potential customers who did not want to talk to our call center. This helps increase conversions and build more awareness of our brand. ----- ### "Best economical chat app in the market" — 5.0/5 > **Mark** | *31 gennaio 2018* > > **Vantaggi**: Few years back I ran into an issue when if no agent in a department was not logged in, the depart would should up in the chat window. Client wanted to remove that department completely when agents in that department was not logged in. After digging and trials, I discovered LiveHelpNow and stayed with them. This system also provides full analytics (similar to Google Analytics). I uses this often to compare with Google. > > **Inconvenienti**: Wish, the welcome chat window was visually customizable similar to modern chat system. Currently it only allows me to choose one option. ----- ### "Clunky, but good for the price." — 3.0/5 > **Utente Verificato** | *13 giugno 2018* | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: My organization uses the live chat software, it is easy to set up and very user-friendly without requiring you to have an in-depth technical understanding. > > **Inconvenienti**: They should come with Admin licenses so I don't have to pay for 1 license per account I am managing. ----- ### "one of the best customer service i ever experience" — 5.0/5 > **adrian** | *15 marzo 2022* | Industria alberghiera | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: i like the trigger and the advise to help on it and the customers service they have is on point especially jared brown has one the best customers service and knowledge he shared a lot of it im using the chat feature and im still going to go through it to use what else they do that i need jared brown keep up the customers service > > **Inconvenienti**: nothing really so far im new at this and going to keep on going > > it was a little confusing with the triggers but jared brown got it down for me the way it set up and that it give a example of it ----- ### "Large call center, life saver" — 5.0/5 > **John** | *15 giugno 2018* | Servizi ai consumatori | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Ability to support customer using any channel (Chat, SMS, Phone, Email, Facebook, Twitter, etc) is absolutely indispensable. All records are stored and easily pulled up during the conversation. For example SMS chat started by a customer with LHN showing all previous conversations by the same customer which were done in the past by email, chat, phone, facebook, etc giving us full picture and enabling us to provide the best customer service we can. Just awesome > > **Inconvenienti**: Would love to see themes added to the operator console. Not sure what else I can point out here, the software is simply done by someone who knows call center business. > > Multi brand support with ease ----- Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/99093/livehelpnow-suite?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/99093/livehelpnow-suite) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Dati strutturati