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Cos'è Kaseya VSA?

Scopri tu stesso perché migliaia di MSP che desiderano maggiore redditività e i piccoli dipartimenti IT che devono fare di più con meno risorse utilizzano il software di gestione IT Kaseya VSA per automatizzare la gestione IT. Grazie alle soluzioni di Kaseya, le organizzazioni possono gestire, da un'unica posizione, l'intera infrastruttura e le operazioni IT, inclusi ambienti cloud, on-premise, ibridi, virtualizzati e distribuiti. Inizia la tua prova gratuita per gestire e controllare da remoto e in modo proattivo le risorse e le applicazioni IT, con semplicità ed efficienza.

Chi utilizza Kaseya VSA?

Gli MSP che desiderano maggiori entrate e redditività e i piccoli dipartimenti IT che devono fare di più con meno risorse utilizzano Kaseya VSA per ampliare e gestire facilmente da remoto da meno di 100 a oltre 50.000 endpoint.

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Recensioni su Kaseya VSA

Punteggio medio

Nel complesso
4,1
Facilità d'uso
3,6
Servizio clienti
3,6
Caratteristiche
4,2
Rapporto qualità-prezzo
3,7

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
36%
4
42%
3
18%
2
4%
1
2%
Kavindu Githsara
Kavindu Githsara
System Specialist (Sri Lanka)
Utente LinkedIn Verificato
E-learning, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Comprehensive IT Management with Robust Security Features

5,0 anno scorso

Commenti: Overall, Kaseya VSA is a powerful and comprehensive IT management tool with a range of features that can help streamline IT operations and improve security. While it may be complex and costly for some organizations, it can be a worthwhile investment for those in need of robust IT management capabilities.

Aspetti positivi:

One of the major strengths of Kaseya VSA is its remote management capabilities. The software allows us to remotely manage devices and endpoints from a single, centralized console, which saves time and effort. It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without manual intervention.Another key advantage of Kaseya VSA is its security features. The software includes a range of security tools, such as antivirus and anti-malware protection, as well as vulnerability scanning and remediation capabilities. These tools help us to maintain a secure IT environment and protect our company data from potential threats.

Aspetti negativi:

However, there are some downsides to Kaseya VSA. The software can be complex and difficult to use, particularly for those who are not familiar with IT management tools. It can take time to learn how to navigate the software and configure it to meet our specific needs.

andrey
Kaseya and Server Adminsitrator (Colombia)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

increasing helpdesk staff productivity

5,0 5 anni fa

Commenti: -- Tactical Responsibilities
Use remote monitoring and management tool KASEYA to deliver pro-active remote support
Establish monitoring and maintenance necessary for new and existing clients
Monitors Server Windows Operating System performance and takes action to resolve problems
Monitors the Microsoft Exchange Service and resolved any issues regarding the email systems
Monitors Workstation Windows Operating System performance and escalate actions
Monitors network Devices status and performance and escalate actions
Monitors Storage Devices health and takes action to resolve problems
Monitors VMware Infrastructure performance and takes action to resolve problems
Prepare and present service and monitoring reports to management regularly
Documents problems and resolutions on production servers
Completes scheduled audits and provides reports to customers periodically

Aspetti positivi:

Kaseya is one of the best RMM (Remote Monitoring and Management) tools in the market we have moved from REACTIVE to PROACTIVE and now we are moving to SERVICES related to "Service Management Maturity model" thanks to Kaseya we achieved 1. Analyze trends 2. Set thresholds 3. Predict problems 4. measure applications availability 5. Automate (highly appreciable when you handle hundreds of devices) 6. Mature Problem Configuration, change, asset and performance management 7. Increase Security in multiple layers 8. Manage the entire Windows updates process 9. Remote Control 10. Compliance and audit Reports

Aspetti negativi:

unfortunately using kaseya core modules, it is not stronger to manage network devices

jacob
owner (USA)
Computer e sicurezza della rete, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Terrible support, worse customer service

1,0 8 anni fa

Commenti: We paid for the 25 licenses up front and paid for the "on boarding" which they promise 8 hours of training on how to use their software. The Tech that did the on boarding had problems doing anything and said it was bug in the current system and the fix would be out in 3 months he would give us a credit and re-do the onboarding when the problems were fixed. we never heard from him again, we did not use the software as we were never showed how to use it and got next years bill on my cc and called in and spoke to a supervisor who refused to give us any kind of credit and said onboarding hours expire. So we tried using the software ourselves and called support for help. They literally just email you the link to the general help page and say figure it out or you were supposed to learn this in the onboarding (which we never got). So after calling the supervisor and telling him we have a client that is waiting for something we need their help to get it done in their software so we didn't have to manually remove a user & program to the 50+ computers we had added that week or we were leaving Kaseya. The supervisor promised to have support call us and help us with what we needed, would get us the promised credit & would have us re-do our onboarding. Except support never called us and when we called them they said they couldn't do anything but email us links. we have not gotten the credit or a response from the supervisor and the 8 hours of onboarding they promised us & that we paid for we get 2 hours instead. So if you want support they will just email you a link and say figure it out which is fine sometimes but when you need something right away and don't have time to read 50+ pages. Customer service promises the world but has 0 follow through (and yes I have all their promises in writing they don't care) the software is extremely slow and takes 1-2 minutes to load each page. (we have a 50/50 connection) you can host the software on your own server as they list the hardware requirements of a P1 (yes Pentium 1) 2.4ghz 166 fsb 4 gb of ram and 10gb of hard drive space. with requirements that low you would think their software would run fast. the licenses are expensive over $6.50 a month per computer considering they have no templates, no support, no best practices guides, nothing but instructions on how to setup massive amounts of worthless features but very little actual useful features.

Aspetti positivi:

their initial sales pitch was good and convinced us to buy it.

Aspetti negativi:

terrible customer service, NO Support, slow, lousy features for the price

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Solid RMM

5,0 5 anni fa

Aspetti positivi:

Kaseya just scaled up on my number of end points without any issue over the years. It is stable and I hardly face any issue with the agent stability as I have bad experience other RMM that keep needing reinstallation of agent and etc. Kaseya also offers a huge range of solutions ranging from DRaaS, Network Monitoring, Ticketing and security to choose from that integrates nicely inside the RMM.

Aspetti negativi:

Nothing much except the price is a bit steep but I guess you have to pay for solid software.

Michael
Monitoring and Management Lead (UK)
Servizi e tecnologie dell'informazione, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Kaseya VSA Review

4,0 5 anni fa

Commenti: Good overall experience although my service desk have had confidence knocked in the product with recent outages.

Aspetti positivi:

Monitoring, Remote Control and Patching all within one management console. Ease of access to multiple features.

Aspetti negativi:

At times, not user friendly and hard to navigate.