--- description: Scopri le funzionalità di SMART Service Desk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SMART Service Desk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [SMART Service Desk](/software/100670/smart-service-desk-itsm) # SMART Service Desk Canonical: https://www.capterra.it/software/100670/smart-service-desk-itsm Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/100670/smart-service-desk-itsm?page=2) > Assistenza clienti, gestione dei servizi IT, governance e conformità al rischio. Software per ITIL, COBIT, ISO 20000 e ISO 27001. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 31 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza SMART Service Desk? Banche, rivenditori al dettaglio, automobili, beni di largo consumo, università, produzione, farmacia, edilizia, proprietà immobiliari, governo e tutte le altre organizzazioni del settore privato e governativo. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 31 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: SMART Service Desk - **Anno di fondazione**: 2012 ## Contesto commerciale - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (locale), Linux (locale) - **Lingue supportate**: inglese - **Paesi disponibili**: Stati Uniti ## Funzionalità - Alerts/Escalation - Comunicazione multi-canale - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della configurazione - Gestione della knowledge base - Gestione di contratti/licenze - Instradamento automatico - Macro/Modelli di risposte - Monitoraggio dei cespiti - Portale self-service ## Opzioni di supporto - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Categorie correlate - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) ## Alternative 1. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (689 reviews) 2. [JIRA Service Management](https://www.capterra.it/software/138769/jira-service-management) — 4.5/5 (764 reviews) 3. [SysAid](https://www.capterra.it/software/107225/sysaid) — 4.5/5 (512 reviews) 4. [Caspio](https://www.capterra.it/software/137206/caspio) — 4.6/5 (249 reviews) 5. [BOSSDesk](https://www.capterra.it/software/144825/boss-solutions) — 4.6/5 (139 reviews) ## Recensioni ### "Excellent Service Management Software Suitable for IT, HR and Operations Support" — 5.0/5 > **Salma** | *4 ottobre 2016* | Ingegneria civile | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Easy of use > > **Inconvenienti**: We are waiting for SMART Service Desk to release that application on Oracle Platform, Oracle RDBS is our enterprise database platform, and we prefer to have SMART HelpDesk also on Oracle. Vendor has promised to deliver in Q1 2017 > > We have been using cloud instance of SMART Service Desk for Managing IT and Non IT Incidents and Service Requests for more than 2 years. We have not hesitation to recommend it. As we could not afford servicenow or remedy, we went with SMART Service Desk, for their best price performance ratio. ----- ### "Best value for ITSM software" — 5.0/5 > **Dikhi** | *23 novembre 2020* | Industria mineraria | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Cost, flexible service catalog, full-feature > > **Inconvenienti**: A nice-to-have self asset review would be important for my requirement. There is alternate approach to fulfill this approach. ----- ### "We have been using SSD from last 1.5 years. Its been good but we are not fully using the features." — 3.0/5 > **Rashmi** | *26 settembre 2016* > > Our technical support process is complicated hence the tool to support the work is bit complex as well. In whole customizing it to our requirement is the challenge. Few features are yet to work on like auto reporting for which I am still working with vendor. SLA is not properly configured. Without these basic feature Service desk tool is hard to review. I appreciate SSD team support to bring back the feature when we lost it in the Q1. Its our fault I agree. We have together worked for its betterment and we are still working for its successful usage internally. Looking forward to make this a better tool to log all our incidents, SR and change request and track it to meet the SLA. ----- ### "Maintenance Service Request & Resolving" — 5.0/5 > **Amelita** | *4 giugno 2017* | Istruzione primaria/secondaria | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Useful, accessible can be used anywhere as long as you have an internet connection. Options not complicated it's easy to understand so it's easy to create and monitor the service request. It saves time in reporting concern because of no need to talk to maintenance personnel personally. It shows also how/what the maintenance personnel works. The concerns were properly reported and monitored so it was also properly documented and can check the history of the concern. It can generate reports in so many ways. > > **Inconvenienti**: Their is no option or category how it was resolved. The time \& date is not synchronize to the place of the user. > > This is very useful in creating, monitoring, reporting and resolving service request. I suggest that they should develop more option about how it was resolved and also include it a report that can be generated. ----- ### "Great value for organizations looking for Digital Transformation of IT and HR Departments" — 5.0/5 > **Sethi** | *11 novembre 2016* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Easy of use > > **Inconvenienti**: None i came across, I required some special features, SMART Service Desk Global Support team was able to customize it in just 3 days. > > From the first time I used SMART Service Desk, I was surprised at just how simplicity and ease of use. I am not a programmer and I was able to setup for my Service Desk for in hours. It has code less form creation feature, which lets you create e-forms, which are of great value for organizations looking for Digital Transformation of IT and HR Departments. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/100670/smart-service-desk-itsm?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/100670/smart-service-desk-itsm) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati