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Cos'è Minerva?

Minerva ti consente di creare facilmente istruzioni cliccabili per qualunque cosa online. Puoi utilizzare Minerva ogni volta che devi comunicare una serie di istruzioni, senza trovarti fisicamente accanto a qualcuno.

È uno strumento gratuito. Per funzionalità aggiuntive a pagamento (ad es. analisi, editing collaborativo), l'azienda è disponibile per offrire ulteriore supporto.

Chi utilizza Minerva?

Spiega a colleghi, clienti, genitori e amici come completare le attività su internet. I casi d'uso specifici includono: - Team di successo dei clienti - Operazioni interne - Assistenza clienti

Minerva Software - 1
Minerva Software - 2
Minerva Software - 3

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Le barre di valutazione verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su Minerva

Punteggio medio

Nel complesso
5,0
Facilità d'uso
4,8
Servizio clienti
5,0
Caratteristiche
4,7
Rapporto qualità-prezzo
4,9

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
100%
Tania
Tania
Co-CEO (USA)
Utente LinkedIn Verificato
Gestione formativa, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Stop not using Minerva

5,0 4 anni fa

Aspetti positivi:

It saves you countless hours of time and frustration passing on information and reading through long documentation files. This means your team can go faster in everything it does.

Aspetti negativi:

Too soon to tell! When we first started using the product there were a few small bugs, but the team addresses and resolves them very quickly.

Risposta di Minerva Knows

4 anni fa

Thank you so much Tania, you've been so wonderful and supportive as a customer!

Peter
SVP (USA)
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Super helpful remembering how to do things

5,0 4 anni fa

Commenti: Really love Minerva and would highly recommend it.

Aspetti positivi:

I use Minerva to help me remember how to do things on Salesforce, and a few other platforms. It's like a bank of process knowledge that I can draw from. I spend most of my day in Chrome, so it's perfect. We've started using the Pro tools with my project team too. It helps replace screenshots and makes it much easier to communicate remotely.

Aspetti negativi:

The onboarding process is a little wonky, but the tool is actually super easy once you get used to it.

Khara
Accounting Manager (USA)
Contabilità, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Simple and easy to use

5,0 4 anni fa

Aspetti positivi:

I like that by sharing the link to the recipe, it automatically brings you to the starting page before walking you through each step of the process. It's much easier to follow than a video where you may need to pause and rewind if it's going to fast.

Aspetti negativi:

Not necessarily something I like least, but a feature I would love to see added is being able to navigate to specific cells in a Google Sheet as well as part of a recipe. This would be something I can see us using heavily.

Eric
Founder (USA)
Capitale di rischio e private equity, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Incredible time saver

5,0 4 anni fa

Commenti: It was incredibly intuitive, and I would recommend anyone trying it if you are trying to build symmetry into the experience you have with anyone you'd come in contact with...

Aspetti positivi:

I can't tell you how many hours I've lost by carefully curating instructions for team members as we onboard new processes, tools, etc. Not only is that a poor use of my time, but my way of presenting instructions isn't always clear to everyone. It's incredible someone has finally built an easy way to overlay instructions precisely onto the tools we use.

Aspetti negativi:

It could do so much more, but I understand they have to prioritize so I'm just disappointed that I have to wait for new features!

Samantha
Sales Operations Manager (USA)
Proprietà immobiliari, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Minerva to the Rescue!

5,0 4 anni fa

Commenti: Minerva has saved our company time and made our teams more efficient! Their customer support is top tier. From the beginning, Minerva works closely with their customers to deliver a delightful experience. I highly recommend Minerva for anyone looking to provide real-time support to their teams!

Aspetti positivi:

Minerva is a value-packed product that is simple to use and so easy to implement! Our teams are able to get live step-by-step instructions. The real-time guidance saves time and eliminates the need to search for the steps in our SOPs/shared drives. Amazing!

Aspetti negativi:

Sometimes Dottie gets lots on the page but a hard refresh (or skipping a step in the list) puts her back on track. On the Minerva dashboard, it would be helpful to have a feature that allows you to select multiple recipes to share with a team. Silverlining: Minerva is constantly, and quickly, implementing the feedback we provide to make their product as user-friendly as possible.

Gyan
Gyan
Managing Director (USA)
Utente LinkedIn Verificato
Servizi finanziari, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great product that does not require every vendor to install!

5,0 4 anni fa

Aspetti positivi:

I like that it works across websites! I like that it is so easy to create a recipe! I like that integration is minimal. I like that it replaces screenshots!

Aspetti negativi:

It is still an early stage company and creating automations so that I could automatically do things would be super cool.

ROSTAM
Founder (USA)
Gestione degli investimenti, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Amazing-- No More Screenshots!!!

5,0 4 anni fa

Aspetti positivi:

Minerva makes the "how to" for any process so much easier. We didn't need any integration, and their Salesforce-like features helped us replace screenshots with an easy to use guided workflow. No more time and resources going to complex user guides or online learning modules. The pro tools are excellent and it has helped us communicate remotely way better than before. Thank you Minerva!

Aspetti negativi:

None that I can think of. There are some minor features that would be nice to have, and the team is very responsive and actively releasing updates.

Risposta di Minerva Knows

4 anni fa

Thank you Rostam. We're so glad you're getting great benefits from Minerva!

Craig
Modern Work Specialist (USA)
Servizi e tecnologie dell'informazione, 10.000+ dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Minerva for teaching anyone to do anything online

5,0 4 anni fa

Commenti: Minerva is a doing some really cool things. Can't wait to start using the analytics they're rolling out.

Aspetti positivi:

I love how easy it is to use both for the creator of the recipes and for those looking to follow the guides. The product saves me a ton of time as I can create click throughs for frequently asked questions with how to onboard technology

Aspetti negativi:

I wish they charged more for it. I can't get my boss to get everyone on our team using it because it's free. Sort of a random issue.

Risposta di Minerva Knows

4 anni fa

Thank you Craig! We are working on updating our pricing to make it transparent and easy to communicate.

Julian
Julian
Industrial Engineer (Germania)
Utente LinkedIn Verificato
Settore automobilistico, 501-1.000 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Minerva's recipes - a game changer in sharing processes and manuals

5,0 4 anni fa

Commenti: I have realised huge time saving potentials while using Minerva's recipes. Old-fashioned instructions on processes via time-consuming, PPT's became redundant.

Aspetti positivi:

I am thrilled about how easy the recipes are created, edited, shared and used. It provides a modern, digital way of sharing instructions on processes, both in professional and private tasks.

Aspetti negativi:

I would love to see options for other languages in the future to also use it with family members who are not familiar with English - other than that, overall great performance.

Brett
President (Costa Rica)
Software informatici, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Lovely way to avoid repeating the same CS drudgery

5,0 4 anni fa

Commenti: Product aside, the customer support is amazing, especially from such a small company.

Aspetti positivi:

Minerva enables our CS team to write simple scripts that show our customers how to use our software.

Aspetti negativi:

Sometimes it breaks when we change our website - which we often do - but I look forward to when they release new self-healing features.

Matthew
Principal (USA)
Servizi finanziari, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Minerva Review

5,0 4 anni fa

Aspetti positivi:

easy to use, helps accelerate any digital navigation process. could see massive use case for seniors, folks who aren't super digitally literate etc.

Aspetti negativi:

wish it could be applied to more use cases and that the companies library of "recipes" was much bigger! But that's to be expected from a startup.

Bryan
Principal (USA)
Capitale di rischio e private equity, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Best way to share "how-to" knowledge online. Replaces screen shots and recorded videos for me.

5,0 4 anni fa

Aspetti positivi:

Love Minerva. It's very easy to use and feels like magic when you start using it internally and/or with customers. It has replaced sending screen-shots or recorded videos showing someone how to do something online. And the Pro tools are A++

Aspetti negativi:

Minerva should do more marketing so more people know about it!

Risposta di Minerva Knows

4 anni fa

Thank Bryan. We're ramping up our communications efforts now, and look forward to enabling better communication through clickable instructions for everyone!

Petra
VP of Customer Success (Canada)
Internet, 11-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

The tool we all needed, goodbye screenshots and arrows!

5,0 4 anni fa

Aspetti positivi:

The idea! So many of us spend most four days in the digital world yet we don't have an easy way to quickly share steps and processes. Minerva is the next tool to add to your toolbox if you're looking to do exactly that, collaborate with efficiency - time to find your purple dot! Easy to use, easy to share, easy to follow. The uses are endless - whether it's internally for team knowledge sharing, to easily collaborate across teams, or externally with customers.

Aspetti negativi:

Minerva is a very young tool so there is a ton of potential for enhancements and new features - the wonderful team of Minerva is on it and I can't wait to see the product grow.

Melissa
event specialist (USA)
Industria alberghiera, 10.000+ dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Overall Good Software - Would Recommend

5,0 4 anni fa

Aspetti positivi:

I'm able to recreate things that my mom always asks about, like how to make a pdf or share pictures with your distant relatives. It saves time because I don't have to explain sincd Minerva shows how instead.

Aspetti negativi:

Still has some work to do to be more intuitive.

Trace
Managing Director (USA)
Capitale di rischio e private equity, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

So helpful showing me what to do next / communicate remotely

5,0 4 anni fa

Commenti: Very unique and helpful product when you need it. Can help place a lot of FAQ and product documentation, especially for new users. At NYVP we do everything in Chrome and for our remote work, I can now show people how to do something without being there with this or on the phone.

Aspetti positivi:

They showed me where to click next. It's so annoying trying out new software/sites and not knowing where to click next... I found what I was looking for, then the blue dot appeared on the screen showing me step by step how to get there. Basically replacing the PDF manuals with screenshots

Aspetti negativi:

Just making sure someone created a user guide for anything you're looking to do.

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

A very innovate platform

5,0 4 anni fa

Aspetti positivi:

Minerva is easy to use and makes following instructions so easy!

Aspetti negativi:

Seems like they’re still working out the kinks and capturing a recipe took a few tries.

Samantha
General Manager (USA)
Organizzazione eventi, 11-50 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Very cool!

5,0 4 anni fa

Commenti: Overall I was very impressed and look forward to seeing how Minerva transforms the way people interact with search. Extremely innovative.

Aspetti positivi:

I like that I’ve never seen anything like this before. It’s innovative and has can be used in various ways. I think it has real potential to transform the way people find and do things online.

Aspetti negativi:

Given that it was still in beta, some of the prompts were not as obvious as they could have been. As the software develops further I am confident it will be easier and easier to use.

Catharina
Founding Partner (USA)
Videogiochi, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

I'll never go back to screenshots

5,0 4 anni fa

Aspetti positivi:

Such an improved end user experience over the 'old way' of explaining how to do something. My clients work primarily in Chrome, so this is by far the easiest way to communicate remotely and create and share process workflows and how-tos. It's like a wysiwyg user guide creator. Customer support is top-notch.

Aspetti negativi:

Requires a chrome extension to be added.

Lauren
Teacher (USA)
E-learning, 11-50 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Great for an elementary classroom!

5,0 4 anni fa

Aspetti positivi:

As an elementary school teacher I found this to be beneficial for my students. I enjoyed creating my own recipe for my students to follow. The directions really help the students to navigate the internet, especially with remote learning.

Aspetti negativi:

I’d like a simple way for my students to get to the recipe rather than me setting up each individual laptop.

Audrey
Ecommerce Manager (USA)
Vendita al dettaglio, 51-200 dipendenti
Ha utilizzato il software per: Prova gratuita
Fonte della recensione

Easy product to use for training

5,0 4 anni fa

Aspetti positivi:

This is so easy to utilize to create seamless training and processes across the team.

Aspetti negativi:

I haven't found anything so far that I dislike about the program. I do wish there was some capability to screen shots to download into a pdf, but everyone uses the videos.

Charise
Community School Director (USA)
Gestione formativa, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

It's so convenient

5,0 4 anni fa

Aspetti positivi:

The software I very user friendly and required no learning curve.

Aspetti negativi:

I wish I could use the guides without downloading an extension

Terrence
Senior Product Manager (USA)
Media online, 201-500 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Where's waldo

5,0 4 anni fa

Aspetti positivi:

Saves me time with creating walkthroughs and reproducing bugs

Aspetti negativi:

Replaying a recipe is like playing where's Waldo - hard to find the dot at times.

JOHN
Teacher (USA)
Istruzione primaria/secondaria, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

So Helpful!!

5,0 4 anni fa

Aspetti positivi:

This software will help save so much time and help people - without having to walk someone through a specific task or steps for something. You can use the software to walk someone through all of the steps of a task instead! I wish I had this a year ago..

Aspetti negativi:

It took me a minute to figure out how to create my own task/steps, but once I did it once it was clear to me moving forward!