charles

Empowering Marketing and Customer Engagement with Hello Charles

Aspetti positivi:

What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp. This feature has been a game-changer for us. The ability to interact with our customers in real-time has not only streamlined our communication but also significantly boosted our conversion rates. The platform's intuitive design and efficiency in handling customer queries have greatly enhanced the quality of our customer dialogues, fostering a stronger connection with our brand.

Aspetti negativi:

As of now, I am thoroughly satisfied with Hello Charles and its offerings. It has seamlessly integrated into our workflow, and we haven't encountered any major issues. However, as with any software, there is always room for enhancements. I look forward to seeing future updates that might bring even more innovative features or improved user experience.

Efficient, proactive and customer-oriented

Commenti: Our collaboration with the service provider Charles for WhatsApp has proven to be very positive. Right from the start of the collaboration, we were supported at all times and Charles was proactive in the implementation. This continues in day-to-day use, where we have always had very good experiences. Individual requests, such as connecting to other systems, were also implemented without any problems and efficiently. Charles actively and intensively exchanged ideas with other service providers to guarantee us the best and fastest possible solution. In addition, we continue to be proactively presented with ideas and further developments that are perfectly tailored to our business model and our goals.

Aspetti positivi:

It is very user-friendly and intuitively designed. You will receive immediate help if questions or problems arise and possible developments tailored to your individual journey will be presented.

Aspetti negativi:

At the beginning there were technical difficulties with sending messages to all contacts, but these were immediately noticed and resolved by Charles.

Charles is recommended

Commenti: Overall recommendable. Friendly staff.

Aspetti positivi:

Customers appreciate contact via WhatsApp

Aspetti negativi:

Technical problems and failures again and again

Great tool, great support

Aspetti positivi:

Compared to other tools, Charles offers the ability to seamlessly connect WhatsApp marketing with email marketing via Klaviyo. This effortless integration allows us to pursue an effective multi-channel marketing strategy for both retention and acquisition. The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives. In addition, the team is very committed from the onboarding phase to success management and is always available to provide support and maximize the success of our marketing activities.

Aspetti negativi:

While still being a relatively new tool, charles is on the pricier side and still needs some development in analytics for campaigns, customer insights and flows.

Highly Recommended!

Aspetti positivi:

- The SMS marketing Campaigns. - Simple Set up for Website hooks. - Plenty of integrations to choose from. - Helpful staff and customer service.

Aspetti negativi:

- Was tricky to set up CTWA campaigns. - Expand video Tutorial section.

Using Charles to convert website visitors to customers

Commenti: Overall, it's all about using Charles in the right way for your business. This could mean sending out newsletter only during sale events or doing it weekly. It all depends on your average order value and your community.

Aspetti positivi:

The ability to automate flows makes Charles a very strong tool! Another great use-case, that has been overlooked by many users, is the power to convert website visitors to customers. With a sign-in rate of over 10% it's much higher than in email (2%).

Aspetti negativi:

In some cases, Charles may have some minor bugs. Also, analytics might need some extra effort and aren't done as easy as in email tools.

Ibrahim Koc

Aspetti positivi:

The interface is very useful and fast. It is very nice that it can be integrated with many apps.

Aspetti negativi:

It is a pity that there is no mobile app. The price is also more expensive than others.

Great tool for whatsapp communication

Aspetti positivi:

Easy to implement and to use, user interface is very simple and usable also from other "less expert" team member. Very good customer support, fast responses and always trying to help you in your strategy.

Aspetti negativi:

It would be great to have more integration (i.e. Salesforce, Zendesk etc).

Very satisfied

Commenti: I have had a very good experience with Charles so far. You always have a fixed contact person, which I find very important.

Aspetti positivi:

I'm generally very pleased with Charles. It's easy to use and there are a lot of features that you can use to take your Whatsapp marketing to the next level.

Aspetti negativi:

Currently, I am still missing reporting or KPI's that can be tracked better.In addition, one or two things could be improved/added to the segmentation.

Actually the best choice in the market

Commenti: Powerful tool in mid-short business activities,

Aspetti positivi:

Plug & play approach: quick set up before start spreading messages

Aspetti negativi:

Data viz, analytics, integrations: I'm sure that all will be improved in less 18 months

Charles is tippi toppi

Aspetti positivi:

Mich überzeugt die persönliche Betreuung vom Charles Team. Anliegen und Probleme werden direkt addressiert und versucht zu lösen. Top! Wir nutzen Charles aktuell um Kundenanliegen zu lösen. Zukünftig mehr Marketingkampagnen. Unsere Kunden schätzen den individuellen und schnellen Kontakt über WhatsApp - auch außerhalb der Geschäftszeiten.

Aspetti negativi:

* Interner Aufbau der Einstellung finden wir zu unübersichtlich* Wir hätten gern mehr Farben in der Tagauswahl* Aktuell nur eine Verbindung mit einem Shopify Shop möglich (DE) - wir haben allerdings noch weitere Shops * Wunsch nach mehr NPS Aussagen zu Nachrichtenzeit, Bearbeitungszeit etc.

Great Tool but need some improvment

Aspetti positivi:

The support and they are always willing to improve.

Aspetti negativi:

That the tool often not work....Some bugs will not been fixed at all.

Game changer for us and a huge edition to our channels

Aspetti positivi:

The journeys feature as mentioned is great. We use it practically for all our campaign send outs to build interactive message flows instead of just a simple message.

Aspetti negativi:

Sometimes there are little bugs with the tool when creating templates but when reporting them to Malte, they are usually fixed in no time.

CRM would be unthinkable without it

Aspetti positivi:

Easy operation & constantly growing number of features. The team is always at your side.

Aspetti negativi:

In the beginning they still had some bugs. However, these are rapidly decreasing.

It`s a good Tool

Commenti: Benefits: Mobile Marketing about Whats App

Aspetti positivi:

- Whats App Marketing- Live Chat in every Browser at every time

Aspetti negativi:

It`s complicated to search for more demo videos or learning material for check up the tool

Elena

Aspetti positivi:

the product itself is great, [sensitive content hidden] also provides very good support

Aspetti negativi:

24h chat closures, limited features (no multiple pictures), complicated to download data etc.

Great Tool to access our customers or interested parties!

Commenti: So far we have only done newsletter campaigns and has worked pretty nice. Our POC motivates us to push more and we are excited to explore charles further and bring results :)

Aspetti positivi:

Easiness with platform and with our POC in any help, doubt - the loom videos are incredible!

Aspetti negativi:

Integration with some platforms still a bit lacking but nothing major

Gute Anwendung für gezieltes WhatsApp Marketing

Commenti: Leicht anzuwenden und mit einem guten Support ausgestattet.Durch die Journeys lassen sich tolle Kampagnen bauen, die den Kund:innen Spaß bereiten.

Aspetti positivi:

Wir können unsere Kund.innen personalisiert bespielen und erzielen somit bessere und höhere Direct sales.

Aspetti negativi:

Bisher ist die Kampagnenplanung noch nicht möglich. Das würde vieles erleichtern

whatsapp as part of our daily business

Aspetti positivi:

Love being able to chat directly to our users on their phone, it makes it easier and somehow less intrusive than sms or calling.

Aspetti negativi:

whatsapp has many hoops to jump through, but thats not charles fault as such.

Good experience and support

Aspetti positivi:

Good experience, support and user-friendly platform.

Aspetti negativi:

Flexibility with internal e-commerce integrations.

Great software and Customer Support

Aspetti positivi:

It works great for sharing our promos and product launches, very easy to use, very reliable Customer Support

Aspetti negativi:

Room for improvement when it comes to the speed and fluidity of sending the campaigns