--- description: Scopri le funzionalità di charles, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: charles - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per l'invio massivo di posta diretta](/directory/31735/direct-mail-automation/software) > [charles](/software/1012151/charles) # charles Canonical: https://www.capterra.it/software/1012151/charles Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/1012151/charles?page=2) > Trasforma le conversazioni in conversioni. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 21 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza charles? Raggiungi i tuoi clienti su WhatsApp con tassi di apertura delle newsletter fino al 90%, CTR superiori al 30% e un ROI 10X superiore. WhatsApp Marketing Software by charles. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 21 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Charles ## Contesto commerciale - **Prezzo di partenza**: 349,00 € - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese, italiano, tedesco - **Paesi disponibili**: Albania, Andorra, Austria, Belgio, Bielorussia, Bosnia ed Erzegovina, Bulgaria, Cechia, Cipro, Città del Vaticano, Croazia, Danimarca, Estonia, Finlandia, Francia, Germania, Gibilterra, Grecia, Groenlandia, Guernsey e altri 32 ## Funzionalità - Accesso da dispositivi mobili - Acquisizione di potenziali clienti - Analisi dati della campagna - Analisi visiva - Assistenza clienti - Automazione del marketing - Azioni innescate da eventi - Bot preconfigurato - Branding personalizzabile - Campagne di drip marketing - Campi personalizzabili - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Creazione di report/analisi - Cronologia clienti - Email Marketing - Gestione contatti - Gestione degli iscritti - Gestione dei modelli - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione della knowledge base - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione delle code - Gestione di potenziali clienti - Importazione/Esportazione di dati - Interfaccia agente - Invio di SMS di massa - Lead Nurturing - Lead Qualification - Live Chat - Messaggistica programmata - Mobile Optimization - Monitoraggio delle conversioni - Personalizzazione - Personalizzazione dei messaggi - Pianificazione della campagna - Programmazione della campagna - Rendicontazione e analisi statistiche - Ricerca/Filtro - Risposte automatizzate - Segmentazione della clientela - Sistema plurilingue - Storico delle trascrizioni/chat - Tracciabilità delle e-mail - Tracciamento delle interazioni ... e altre 27 funzionalità ## Integrazioni (11 in totale) - Emarsys - Google Analytics 360 - Gorgias - Klaviyo - Messenger - Meta for Business - Shopify - Shopware - Slack - Typeform - WooCommerce ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per l'invio massivo di posta diretta](https://www.capterra.it/directory/31735/direct-mail-automation/software) ## Categorie correlate - [Software per l'invio massivo di posta diretta](https://www.capterra.it/directory/31735/direct-mail-automation/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Software per customer support](https://www.capterra.it/directory/32315/customer-support/software) - [Software CRM per social](https://www.capterra.it/directory/31584/social-crm-tools/software) ## Alternative 1. [Zoho CRM](https://www.capterra.it/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.it/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [HubSpot CRM](https://www.capterra.it/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 5. [EngageBay CRM](https://www.capterra.it/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Recensioni ### "Empowering Marketing and Customer Engagement with Hello Charles" — 5.0/5 > **Domenico** | *15 novembre 2023* | Prodotti tessili | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: What I liked most about Hello Charles is its remarkable capability to manage marketing campaigns on WhatsApp. This feature has been a game-changer for us. The ability to interact with our customers in real-time has not only streamlined our communication but also significantly boosted our conversion rates. The platform's intuitive design and efficiency in handling customer queries have greatly enhanced the quality of our customer dialogues, fostering a stronger connection with our brand. > > **Inconvenienti**: As of now, I am thoroughly satisfied with Hello Charles and its offerings. It has seamlessly integrated into our workflow, and we haven't encountered any major issues. However, as with any software, there is always room for enhancements. I look forward to seeing future updates that might bring even more innovative features or improved user experience. ----- ### "Efficient, proactive and customer-oriented" — 5.0/5 > **Marina** | *4 novembre 2024* | Vendita al dettaglio | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: It is very user-friendly and intuitively designed. You will receive immediate help if questions or problems arise and possible developments tailored to your individual journey will be presented. > > **Inconvenienti**: At the beginning there were technical difficulties with sending messages to all contacts, but these were immediately noticed and resolved by Charles. > > Our collaboration with the service provider Charles for WhatsApp has proven to be very positive. Right from the start of the collaboration, we were supported at all times and Charles was proactive in the implementation. This continues in day-to-day use, where we have always had very good experiences. Individual requests, such as connecting to other systems, were also implemented without any problems and efficiently. Charles actively and intensively exchanged ideas with other service providers to guarantee us the best and fastest possible solution. In addition, we continue to be proactively presented with ideas and further developments that are perfectly tailored to our business model and our goals. ----- ### "Charles is recommended" — 3.0/5 > **Kristin** | *8 agosto 2023* | Prodotti tessili | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Customers appreciate contact via WhatsApp > > **Inconvenienti**: Technical problems and failures again and again > > Overall recommendable. Friendly staff. ----- ### "Great tool, great support" — 4.0/5 > **Louisa** | *8 aprile 2024* | Beni di consumo | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Compared to other tools, Charles offers the ability to seamlessly connect WhatsApp marketing with email marketing via Klaviyo. This effortless integration allows us to pursue an effective multi-channel marketing strategy for both retention and acquisition. The ease of use of the tool makes it particularly intuitive to use, and ideal for planning campaigns and aligning them with business objectives. In addition, the team is very committed from the onboarding phase to success management and is always available to provide support and maximize the success of our marketing activities. > > **Inconvenienti**: While still being a relatively new tool, charles is on the pricier side and still needs some development in analytics for campaigns, customer insights and flows. ----- ### "Using Charles to convert website visitors to customers" — 4.0/5 > **Peter** | *19 luglio 2023* | Prodotti tessili | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: The ability to automate flows makes Charles a very strong tool\! Another great use-case, that has been overlooked by many users, is the power to convert website visitors to customers. With a sign-in rate of over 10% it's much higher than in email (2%). > > **Inconvenienti**: In some cases, Charles may have some minor bugs. Also, analytics might need some extra effort and aren't done as easy as in email tools. > > Overall, it's all about using Charles in the right way for your business. This could mean sending out newsletter only during sale events or doing it weekly. It all depends on your average order value and your community. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/1012151/charles?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/1012151/charles) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Dati strutturati