Cos'è GoTo Resolve?
GoTo Resolve è un software di supporto IT multifunzione creato per le PMI di oggi. Aiuta i professionisti del settore IT a semplificare il proprio help desk, mettendo insieme gli strumenti necessari per intervenire, identificare i problemi e risolverli velocemente, il tutto in un unico posto. Combina un software rivoluzionario di supporto e gestione IT con la creazione di ticket conversazionali e un'architettura zero trust in un unico strumento consolidato. Semplice, sicuro, versatile e, soprattutto, gratuito.
Chi utilizza GoTo Resolve?
GoTo Resolve è il nuovo e potente software di gestione e supporto IT basato sul cloud, creato per le PMI.
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Recensioni su GoTo Resolve
Premier Desktop Remote-in Application
Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.
No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.
A Comprehensive Solution for all your Technical Needs
Commenti: GoTo Resolve is an excellent platform for anyone who needs quick and reliable technical support solutions. The user-friendly interface and extensive knowledge base make it easy to find solutions to any problem. The customer service team is also very helpful and knowledgeable. The only downside is that the response times can be slow. Overall, I highly recommend GoTo Resolve.
GoTo Resolve has been a great asset for me when it comes to solving all my technical issues. The platform is user friendly and has an extensive knowledge base that makes it easy to find solutions to any problem. The customer service team is also very reliable and helpful. I highly recommend GoTo Resolve for anyone who needs a comprehensive and reliable technical support solution.
The one downside of GoTo Resolve is that the customer service team can be slow to respond to inquiries. This can be frustrating, especially if you need an immediate solution. That said, the team is generally very helpful and knowledgeable, so it is worth the wait.
We have been using GoToAssist for many years.
Commenti: Provides a tool to support customers remotely and transfer large files directly between users.
File transfer, remote control and access are good features. Remote reboot feature also good. Unattended support is also a great feature if you plan to do remote support.
Connecting remotely to computers that you have previously connected to either requires updates or uninstalling previous version through Control Panel. Recently this issue has got worse and worse with no resolution for months and now has us looking for different remote support software.
One of the Best helpdesk solution
Commenti: It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc. Which improves productivity and reduces workload.
It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently.
I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side.
Best remote support app
Commenti: We use this to remote in to users workstations in our remote locations to support them. It is easy to use, send them a text, email or Teams message and boom connected and issues solved.
I love how easy it is to use. Simply send a link to your user in need and go. It is easy to elevate credentials and the unattended support is awesome
The only downside I see is the limited phone support capabilities. That is more of an issue with apple being greedy then the software as android support is awesome
Software trovato in
- Software ITSM
- Software IT Management
- Software per la risoluzione delle problematiche
- Software per assistenza remota
- Software per desktop remoto
- Software per la gestione dei servizi IT
- Software per la gestione ed il monitoraggio dei sistemi da remoto
- Software per Help Desk
- Software per chat
- Software per la gestione dei reclami