Da 15 anni aiutiamo le aziende italiane
a scegliere i migliori software

Cos'è GoTo Resolve?

GoTo Resolve è un software di supporto IT multifunzione creato per le PMI di oggi. Aiuta i professionisti del settore IT a semplificare il proprio help desk, mettendo insieme gli strumenti necessari per intervenire, identificare i problemi e risolverli velocemente, il tutto in un unico posto. Combina un software rivoluzionario di supporto e gestione IT con la creazione di ticket conversazionali e un'architettura zero trust in un unico strumento consolidato. Semplice, sicuro, versatile e, soprattutto, gratuito.

Chi utilizza GoTo Resolve?

GoTo Resolve è il nuovo e potente software di gestione e supporto IT basato sul cloud, creato per le PMI.

GoTo Resolve Software - 1
GoTo Resolve Software - 2
GoTo Resolve Software - 3
GoTo Resolve Software - 4
GoTo Resolve Software - 5

Hai dubbi su GoTo Resolve? Confrontalo con una delle alternative più popolari

GoTo Resolve

GoTo Resolve

4,4 (197)
0,00 USD
mese
Versione gratuita
Prova gratuita
42
Nessuna integrazione trovata
4,5 (197)
4,3 (197)
4,2 (197)
VS.
Prezzo di partenza
Prezzi
Caratteristiche
Integrazioni
Facilità d'uso
Rapporto qualità-prezzo
Servizio clienti
55,00 €
mese
Versione gratuita
Prova gratuita
183
245
4,3 (3.865)
4,2 (3.865)
4,3 (3.865)
Le barre verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

Altre alternative interessanti a GoTo Resolve

Zendesk Suite
Funzionalità più votate
Chat in tempo reale per i consumatori
Gestione dei biglietti
Gestione dei ticket di assistenza
NinjaOne
Funzionalità più votate
Accesso/Controllo remoto
Avvisi/Allarme crescente
Gestione delle patch
FixMe.IT
Funzionalità più votate
Accesso non presidiato
Accesso/Controllo remoto
Condivisione dello schermo
LogMeIn Pro
Funzionalità più votate
Accesso/Controllo remoto
Controllo accessi/Autorizzazioni
Trasferimento di file
Microsoft Teams
Funzionalità più votate
Chat dal vivo
Condivisione dello schermo
Videoconferenze
ConnectWise CPQ
Funzionalità più votate
Calcoli di prezzi e costi
Firma elettronica
Preventivi/Stime
BeyondTrust Remote Support
Funzionalità più votate
Accesso/Controllo remoto
Chat dal vivo
Condivisione dello schermo
Zoom
Funzionalità più votate
Audio e video bidirezionali
Condivisione dello schermo
Videoconferenze
TeamViewer Remote
Funzionalità più votate
Accesso/Controllo remoto
Chat dal vivo
Condivisione dello schermo

Recensioni su GoTo Resolve

Punteggio medio

Nel complesso
4,4
Facilità d'uso
4,5
Servizio clienti
4,2
Caratteristiche
4,3
Rapporto qualità-prezzo
4,3

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
56%
4
35%
3
6%
2
2%
1
1%
Azizah
Azizah
Office Management (Malaysia)
Utente LinkedIn Verificato
Telecomunicazioni, 5.001-10.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Romote access software by GoTo

5,0 2 anni fa

Aspetti positivi:

GoTo Resolve the work software that we rely most heavily upon. Naturally, we employ it to provide on-demand customer support. However, we also rely on it to remotely access a computer or a server when it has to be used without surveillance.

Aspetti negativi:

Updating or uninstalling the previous version using the Control Panel is required before re-establishing a remote connection to a previously linked device. Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to look into other remote support software.

Alex
System Analysis (Canada)
Industria edilizia, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Excellent IT support tool

4,0 4 mesi fa

Commenti: Positive, GoTo Resolve has made it easy for me to provide remote assistance to users and where when I'm anywhere. I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the middle of a road trip.

Aspetti positivi:

GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users. Having information such as what operating system a computer is running, who is currently logged in, and what the computers resource usage is on my control panel has been a great help in providing support.

Aspetti negativi:

The two biggest issues I've encountered is GoTo Resolve is a bit more resource hungry when providing remote support compared to other remote desktop solutions. Some of our older machines run extremely slowly when I'm using it to remote in. Additionally if the GoTo Resolve client on a machine decides to stop it can be a pain instructing a user how to restart it and is usually easier to tell them to reset the entire machine. The GoTo Resolve client handles users changing poorly which is usually when the client crashes.

jake
Program support (Singapore)
Telecomunicazioni, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Unsatisfied with the software performance

3,0 9 mesi fa

Commenti: I would rate it an 8 out of 10. As someone familiar with IT services, I understand that no software is perfect and there may always be bugs that require fixing.

Aspetti positivi:

After successfully saving our client's computer on GTR, we gained convenient remote access and deeper control. Now, we can use the command prompt without needing the client's cooperation.

Aspetti negativi:

Saving and installing files on a client's computer can sometimes be challenging. Occasionally, the installation may not work, while other times it will function properly.

Mike
IT Administrator (USA)
Salute mentale, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Decent product, lots of bugs, support non-existent

4,0 10 mesi fa

Commenti: It's been messy, this is the 3rd time we have tried GoTo Resolve. First time failed, support couldn't get us past step 1 on ticket system, so we canceled. Second time was a free trial that went south. This is the third try and we paid for it in March and still don't have it up and running yet. Takes way too long to setup, you're on your own as support is useless, so it's better than GoTo Assist, but not as good as others like Ninja but it's way cheaper than some others so you get what you pay for.

Aspetti positivi:

I like what was described to us as a selling point, ticket system, integrated with Teams, inventory management, ease of use, etc.

Aspetti negativi:

It's a task getting it implemented, we have a free trial account that cannot be deleted so we cannot contact support and open a ticket as it wants us to pay even though we have paid several thousand dollars up front for the year. It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it themselves.

Manuel
Helpdesk Coordinator (USA)
Servizi e tecnologie dell'informazione, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

GoToResolve will give your team the leverage and flexibility all IT teams need

5,0 12 mesi fa

Commenti: I am very pleased with the product, and hope to continue using it. My team has adapted to its capabilities, and many of us feel its the right tool for us to have. This day and age, a secure remote software is a necessity for any growing IT team.

Aspetti positivi:

I first came across this product when we were shopping for a more secure and budget friendly solution, in order to provide remote tech support for our student body and employees. GoToResolve has been a phenomenal tool and our technicians say its very user friendly and fluid.

Aspetti negativi:

One thing that I did not like, is its ticket system. I manage our current platform (Freshdesk) and have been looking for alternatives. I really hoped GoToResolve would fit all of our needs, because I would love an "All in one" solution. Perhaps in the future they may bring a more robust ticket system.