GoTo Resolve

"Best remote eccess platform"

Commenti: Best for remote eccess easy to use and install.

Aspetti positivi:

This tool can be done so many tasks in no time. Very helpful tool for buisnesses. It has very good remote eccess. Easy to use easy to install.

Aspetti negativi:

Everything great very helpful but little pricey.

Easy to use

Commenti: I have been using this app for 2 months and it has been easy to use with my cell and the computer app

Aspetti positivi:

The ability to contact customers with my cell and not let them get my personal number and be able to turn it on and off

Aspetti negativi:

Forgetting to turn it off and get calls when off work

Unsatisfied with the software performance

Commenti: I would rate it an 8 out of 10. As someone familiar with IT services, I understand that no software is perfect and there may always be bugs that require fixing.

Aspetti positivi:

After successfully saving our client's computer on GTR, we gained convenient remote access and deeper control. Now, we can use the command prompt without needing the client's cooperation.

Aspetti negativi:

Saving and installing files on a client's computer can sometimes be challenging. Occasionally, the installation may not work, while other times it will function properly.

GoTo Resolve Review

Commenti: The software offered a comprehensive ticketing and incident management solution that streamlined support processes. The customizable ticket fields and workflows allowed for adapting the system to specific business requirements, improving efficiency and productivity. The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue resolution. While the reporting and analytics options were somewhat limited, the software provided a solid foundation for tracking and managing support tickets.

Aspetti positivi:

One of the things I liked most about GoTo Resolve was its robust ticketing system and incident management capabilities. The software provided a centralized platform to track and prioritize support tickets efficiently. The ability to customize ticket fields and workflows allowed for tailoring the system to specific business needs. Additionally, the integration with knowledge base articles and documentation made it easy to access relevant information and provide quick resolutions to customer issues. The collaboration features, such as internal notes and assignment tracking, further enhanced team productivity and communication.

Aspetti negativi:

One aspect I liked least was the limited reporting and analytics options. Although the software provided basic reporting functionalities, there were certain instances where more advanced analytics and visualizations would have been beneficial. Having more flexibility in generating custom reports and gaining deeper insights into ticket trends, agent performance, and customer satisfaction metrics would have added value to the overall experience. More robust reporting capabilities would have enabled better decision-making and continuous improvement of support operations.

Paul's Review

Commenti: Go To Resolve is a good remote control tool, simple, easy and does the task. However, trying to manage the licenses in what is a fluid environment is a challenge, we have scenarios such as on going hardware refresh, devices breaking, new devices being rolled out to replace another, making this license process easier would be a huge plus.

Aspetti positivi:

The ease of use to be able to remote devices, with or without users at the device, as long as their is internet available on the target device. Also, seeing device resources in the Go To Resolve admin portal is useful.

Aspetti negativi:

Reporting is limited and a feature which auto cleans up devices, freeing up licenses if they have not been seen for "x" amount of days(to be dictated by the customer).

GoTo is helpful for remote work

Aspetti positivi:

GoTo Resolve gives us the solution we need for remote employees to connect to PCs in office

Aspetti negativi:

GoTo Resolve experiences some latency issues every now and then

GoTo Resolve is my go-to for managing customer support tickets and streamlining communication with clients.

Aspetti positivi:

The software is user-friendly and has helped improve our response time to customer inquiries.

Aspetti negativi:

There is room for improvement in the reporting and analytics features, which would be beneficial for tracking performance and identifying areas for improvement.

GoToResolve - a good step forward from GTa

Commenti: definitely a step forward from gotoassist with the added features

Aspetti positivi:

the new features are great and do make life somewhat simpler

Aspetti negativi:

the added password popup for admin features, but hey, its an extra security step so good really

Our experience with GoTo Resolve

Commenti: Overall very happy with GoTo Resolve and will continue using it in the near future. Pricing and features included could be communicated out more clearly.

Aspetti positivi:

GoTo Resolve is quickly adding features and expanding it's product offering, remote support and remote PowerShell tools work very well.

Aspetti negativi:

As an early adopter we have experienced a few bugs which resulted in temporarily dipping back to a previous GoTo product for remote support. Layout changes are also happening very frequently which may become a nuisance.

Easy to use!

Aspetti positivi:

The interface is very user friendly. Great customer service and prompt replies.

Aspetti negativi:

I don't have any cons to say with my experience so far!

GotoAssist makes our job a lot better and convenient

Commenti: Overall I'm very satisfied using this app. This helps us a lot when dealing with urgent issues on clients computer. App has also a lot of features that greatly benefits us

Aspetti positivi:

This remote tool can perform multiple tasks, that's why this is very convenient tool for me specially in IT support dealing with many devices

Aspetti negativi:

Just a little things needs to improve. On my case, I'm using android application of GotoAssist as well, sometimes when switching back to home screen of phone, GoToAssist app tends to automatically logout.

Great product

Aspetti positivi:

Dependable and has good security and quick connection

Aspetti negativi:

Some of our customers were unable to use on their side.

Great Product

Commenti: Deployment and easy to use. Can see active users if they are on their computer and easy to connect with users to support them remotely.

Aspetti positivi:

easy to deploy. Easy to use. Can see if a user is active before connecting.

Aspetti negativi:

The only con I can think of is that users can uninstall the tool. This should have a password to uninstall.

GoTo is a great product for admins to control and manage remote computers

Aspetti positivi:

Very easy to use. Able to setup groups to better define areas of physical locations of PCs.

Aspetti negativi:

A tad difficult to setup. Billing was off too, as GoTo merged with another company when we purchased.

Don't like Goto Resolve

Commenti: poor

Aspetti positivi:

reporting.

Aspetti negativi:

very slow and there are times program can not find asset

Great RMM for a good price

Aspetti positivi:

App IntegrationEase of UseDevice AlertsAbility to push Windows Updates to devices

Aspetti negativi:

Deployment could be a bit betterInterface looks a bit bare

My GoTo product to Resolve customer device issues remotely!

Aspetti positivi:

I use the remote support access and control feature the most to help me support my customers with their device issues, and it works great!

Aspetti negativi:

The most difficult part is getting some users to properly download and install the support client, it takes some extra steps especially on mac, but that is out of GoTo’s control.

Good Use of Resources

Commenti: Very good overall.

Aspetti positivi:

I liked that it was extremely user friendly. The majority of customers that we'd use this for assistance with are elderly, and i like that its very straight forward.

Aspetti negativi:

Having to download the app to see a customers mobile device is a bit inconvenient.

GoTo Resolve Is Our GO TO APP

Aspetti positivi:

I like that it is easy for us and the customer to use. The customer just clicks a link and then we have our eyes on site. It has saved use numerous truck rolls to our osp department.

Aspetti negativi:

I haven't found any thing I do not like about this product. It is easy to use and very well put together.

One of the Best helpdesk solution

Commenti: It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting etc. Which improves productivity and reduces workload.

Aspetti positivi:

It provides ticketing system along with remote support features which helps to resolve tickets quickly.Admin can chat, take remote access of any system to resolve issue for respective ticket efficiently.

Aspetti negativi:

I think it is one of the best solution to raise and resolve ticket by taking remote access of system which helps to track tickets more efficiently. So nothing to dislike from my side.

Inexpensive Remote Software

Aspetti positivi:

The feature that I like the most would be the group of unattended computers you can create so you can easily connect when needed. There's also an option to have one-time remote session if the computer is not yet in the list. Asking for user's permission to connect is equally important. Multiple remote sessions are also allowed which is somehow another feature that I like.

Aspetti negativi:

I don't like the way they license the app. It only allows one user at a time.

Premier Desktop Remote-in Application

Aspetti positivi:

Quick and easy to learn with minimal to no learning curve for new users. Same goes for end-users when working with clients. Easy to navigate and open several sessions allowing a single user to simultaneously remote into multiple computers. This product has been integral in troubleshooting issues for clients, updating our software solutions remotely, looking at computers specs and watching client daily operations to allow for effective communication.

Aspetti negativi:

No cons to report at this time. As I'm always looking to reduce costs, I regularly look at other vendors. I have not been able to find a comparable product at a lower price point. As such, we will be sticking with GoTo Assist for the foreseeable future.

I have used several remote control packages and this is one of, if not the best, I've ever used.

Commenti: Ease of use and ease for users to allow me to connect. I like the unassisted option that makes it easier for me to work on systems during peoples off hours but doesn't compromise their login credentials.

Aspetti positivi:

It's easy to setup new users and easy to use. When I have to connect in with someone I don't have unassisted access to their system it's easy for them to follow the on-screen prompts to allow me to connect.

Aspetti negativi:

Sometimes, not very often, I've had issues with updates causing issues with certain other software on systems that I connect to. I wish it were easier to "rollback" an update to an earlier version so they could have time to create a patch - which they have done for me in the past.

Learning Curve but Stable Product

Aspetti positivi:

We heavily use this product on a day to day basis, and I have to say, it's very stable. I can count on it to work every time, which is very important when we are trying to get on an angry client's screen. The unattended access feature is easy to set up and easy to access.

Aspetti negativi:

It's weird but there is no clear way to log on and off the desktop application. When setting up a new user and testing their account I had to cancel the tool multiple times from the task manager to get a login screen. The learning curve is a little high, takes a little bit of time to get use to the features and how to use them. I also wish more than one person can enter an unattended session from the unattended access point.

Great remote access software.

Commenti: Simple setup for you and the consumer. In just a few minutes you get computer access.

Aspetti positivi:

Make's remote support simple to use. Clients get a keycode to install software and you are in and out.

Aspetti negativi:

The software was buggy at times and couldn't connect and the computer was on trying to get remote support. Pricing very steep when compared to other companies who do the same thing and have the same features and services. When compared to other companies it's still has a lot more work to do to be charging what they charge.