--- description: Scopri le funzionalità di Qiscus, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Qiscus - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [Qiscus](/software/1026338/qiscus) # Qiscus Canonical: https://www.capterra.it/software/1026338/qiscus Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/1026338/qiscus?page=2) > È una soluzione di Customer Communications Management che aiuta le aziende a gestire dati dei clienti, lead, messaggistica multicanale, ecc. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 7 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 7 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.1/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.0/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.0/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Qiscus ## Contesto commerciale - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000 - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 210 ## Funzionalità - Audio/Video Conferencing - CRM - Chat in tempo reale per i consumatori - Chat/Messaggistica - Chatbot - Coinvolgimento dei clienti - Comunicazione multi-canale - Cronologia clienti - Gestione contatti - Gestione della posta elettronica - Gestione di potenziali clienti - Live Chat - Monitoraggio delle attività - Storico delle trascrizioni/chat - Tracciamento delle interazioni ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software) - [Software per assistenti conversazionali](https://www.capterra.it/directory/31596/conversational-ai-platform/software) - [Software per il successo del cliente](https://www.capterra.it/directory/30961/customer-success/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [WhatsApp](https://www.capterra.it/software/180345/whatsapp) — 4.7/5 (16297 reviews) 4. [Viber](https://www.capterra.it/software/180348/viber) — 4.4/5 (4058 reviews) 5. [Text Request](https://www.capterra.it/software/167015/text-request) — 4.6/5 (1193 reviews) ## Recensioni ### "Exceptional Customer Communication Solution" — 5.0/5 > **Muhammad** | *18 luglio 2024* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: We've been using Qiscus Omnichannel Platform for several years, and it has truly transformed the way we manage customer interactions. The platform's ability to integrate seamlessly with various communication channels like WhatsApp, Facebook Messenger, and email has been a game-changer for us. > > **Inconvenienti**: The initial setup can be a bit complex, but the excellent support team helps to ease the process. ----- ### "Qiscus is an easy platform to use with simple features but very efficient help answer a question" — 4.0/5 > **Alif** | *27 settembre 2022* | Pesca | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: 1.The simple features in Qiscus, such as names and phone numbers are listed. 2.in Qiscus we can see the number of incoming conversations. 3. Also we can see the credit or payment that must be paid. > > **Inconvenienti**: The weakness of Qiscus is that there is no Reminder feature for unanswered user questions. When the session conversation is over, we have to send a broadcast first, to start a conversation that has passed the time and sometimes, chat appears on instagram but not on Qiscus > > quite good because of the features and simple appearance ----- ### "Qiscus multichannel chat is helpful for our communication service" — 3.0/5 > **Muhammad** | *11 agosto 2022* | Vendita al dettaglio | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: The analytics feature, API Integration and Bot Integration are helpful for our communication services > > **Inconvenienti**: Repeating bugs is annoying, especially when it happens during crowded times. Sometimes the data accuracy is unstable, especially in analytics features and didn't have a direct update notification for clients > > We had struggled with our communication service before. We avoid having many phone numbers but we have multiple agents to serve customers. By using Qiscus we can reply to customer messages in one dashboard with multiple agents ----- ### "It is a good platform which is helpful for our service in customer care" — 4.0/5 > **Asjun** | *31 gennaio 2023* | Gestione di organizzazioni non profit | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: .It presents a good user interface and is easy to use.The multiagent and its auto-sharing feature of incoming messages to the active agents makes the handling chat service become easier and faster.It provides analytics feature, which is favorable and efficient > > **Inconvenienti**: .The cost is about pricey, especially for BI open session (broadcast).The limitation active session chat for only 24 hours is about troublesome.the notification for CI/BI opened that is made as if it were a new chat in the conversation, is also somewhat troublesome.For whatsapp channel integration, sent chats cant be undone or edited. Also we cant reply directly to one balloon chat in the conversation > > It is good to find this helpful product for our customer care service eventhough it's somewhat pricey ----- ### "Very Easy to Use" — 5.0/5 > **Ida Bagus Adi Yuliantara** | *5 giugno 2023* | Industria alberghiera | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: The system is very easy to use, without many complicated training our user can use it easily. > > **Inconvenienti**: The analytics feature is not very good, very slow to open and can't show supervisor performance, we can only view our agent's performance and not able to see spervisor's performance or the combination of them (all user performance) > > With Qiscus we can response to outside guest inquiry or internal guest request / service quick and easily. We also use broadcast feature to welcoming and farewell to our inhouse guest ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/1026338/qiscus?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/1026338/qiscus) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati