Da 18 anni aiutiamo le aziende
a scegliere i migliori software

Fullview
Cos'è Fullview?
Risolvi i problemi dei clienti più velocemente, riproducendo istantaneamente ciò che hanno fatto prima di inviare una richiesta di supporto. Tutte le sessioni utente vengono registrate e attraverso i filtri puoi passare direttamente a errori o eventi specifici. Hai anche accesso a browser, dispositivi, informazioni sul percorso dell'utente e altro ancora. Puoi anche iniziare una sessione in-app in tempo reale quando necessario, senza che i clienti escano dal prodotto. Naviga in co-browsing con loro, evidenzia e fai clic su elementi sul loro schermo e guidali in modalità multiplayer.
Chi utilizza Fullview?
Assistenza clienti, successo dei clienti e team di prodotti. Settori: SaaS B2B, tecnologia, assicurazioni, banche e servizi finanziari, contabilità, settore immobiliare, sicurezza.
Hai dubbi su Fullview?
Confrontalo con un'alternativa popolare

Fullview
Recensioni su Fullview
Punteggio medio
Recensioni per dimensioni dell'azienda (numero di dipendenti)
- <50
- 51-200
- 201-1.000
- >1.001
Trova recensioni per valutazione

Alternative considerate:
A must-have for any B2B SaaS company
Commenti: It's hard to leave an honest review for Fullview without sounding like a paid/fake, but honestly: from the moment we used Fullview on our first user support call, we fell in love. Now our users don't need to click on a Google Meet link, find the share screen button, or figure out what we mean by "That grey gear button on the top right of your screen" - we just click "Call" and show them where it is. What's more, even if we did try our old method, we were often running into roadblocks with users that weren't native English speakers as they were always intimidated to hop on a call with us. Now, we have a multiplayer cursor that draws directly on their interface and they see with their own eyes what they should be doing. No broken English, no Google Translate - just follow the cursor of our support agent. Add that to the new replay features, where we can go back in time and observe what actions a user performed or if there were any errors in their browser, and you have an all-in-one B2B SaaS support powerhouse. Mark my words: Fullview is going to quickly become the new normality that users expect to see in B2B SaaS experiences, and we're so happy we learned about them early on.
Aspetti positivi:
- 1-click user screensharing, without them having to install additional software or follow third-party links - Multiplayer cursors so that we can easily guide users through the vital processes they need to perform - Voice and video chat directly within our web application - Simple to watch back previous user sessions on our web application and see what went wrong (if anything) - European HQ company, European hosting. Makes life a little bit easier for GDPR compliance. - Effortless installation. Literally took no more than 5 minutes of development time. - It feels like there's new, massive features available every two months - Amazing support from all of the team
Aspetti negativi:
- Can't share replay timestamps yet - No Intercom integration yet
Risposta di Fullview
2 anni fa
Hi Johnathan, Thank you so much for the glowing review we really appreciate the feedback! Regarding replay timestamps and the Intercom integration, we're going to be releasing those in a week or two. We'll make an announcement as soon as they go live :)
An absolute pleasure to work with!
Commenti: The team at Fullview has been an absolute pleasure to work with. From talking to the founders to the support team: They have answered all of our questions extremely quickly while being professional and friendly problem solvers. You can really tell that providing a great customer experience runs in this company's DNA.
Aspetti positivi:
The product has huge potential and when used in the right context, it really gives users a 3.0 Support experience. What has caught my eye the most is the co-browsing and in-app calls, as that is what gives our business the most value at this point. Excited to see even more features like the Fullview Replays come out!
Aspetti negativi:
It is still a new company and product, but I am impressed with how much they have built in a fairly short amount of time and they have shown that they are very open to feedback from users. But some integrations with other tools are pending but I know that is coming shortly.
FullView - One Of the Best Customer Experience apps to use.
Commenti: We used FullView for the customer Experience, and have not been let down at all. The installation was straight forward and so easy to train our users on.
Aspetti positivi:
The main like, is exactly what we bought it for, and that is that it improves the customer experience. Our most user feature is the 1-click screensharing. This allows our technicians to show the end users the method for carrying out a task, easily and quickly.
Aspetti negativi:
There isn't a lot to be honest. We requested the ability to share replay timestamps, and this was then introduced in an update.