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Spiceworks
Cos'è Spiceworks?
Spiceworks IT Help Desk è appositamente progettato per i professionisti IT e offre proprio quello che a loro serve per un migliore servizio di helpdesk IT interno e un miglior business. Inizia a gestire i ticket in pochi minuti con questo software di helpdesk gratuito, disponibile sul tuo server o nel cloud. Inoltre, offre molto di più di un semplice monitoraggio dei ticket: potrai capire e cambiare il comportamento del team ed esprimere meglio il tuo valore per l'azienda. Ottienilo gratis oggi stesso.
Chi utilizza Spiceworks?
Professionisti IT! Per questa azienda non c'è niente di meglio che semplificare la vita dei professionisti IT. Non importa se sei un CTO, un responsabile IT, uno specialista del supporto IT o un amministratore di sistema: Spiceworks ha qualcosa che fa al caso tuo.
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Spiceworks
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Recensioni su Spiceworks
Ideal free helpdesk for small to medium businesses
Commenti: Overall I have been very happy with Spiceworks, especially the community of users.
Aspetti positivi:
It's impossible to beat the cost of free. The product is well designed and functions extremely well for the job it is designed for.
Aspetti negativi:
Larger IT departments won't be able to route tickets to specific teams. It would be very nice if spiceworks could expand its offering to include sub service desks etc.
Alternative considerate:
Help Desk Where You Want It
Commenti: Starting a new role in the organization that had no Help Desk and no history or structure; Spiceworks proved to be the single biggest one thing that could be done right that would yeild improved IT services to the organization. User responsibility shifted to reporting IT issues using email and overall satisfaction improved and service impacting issues due to weaknesses in infrastructure, bad procedures or mislaid processes were identified by the ticketing system and corrected.
Aspetti positivi:
I started using Spiceworks in the cloud and then copied the database and importing it to our VM and lost nothing. It is an efficient and easy to use platform. Adding techs and break-fix categories to track what needs to be improved proved to be successful. This allows IT to focus on root cause and then to deploy solutions to prevent the same.
Aspetti negativi:
The reports need to be streamlined to remove redundancy. Quantity is not always a good thing and by compressing and focusing on key areas the reporting could be a lot better and less fractured.
Spiceworks Helpdesk
Commenti: Spiceworks has always worked well for me, but scalability is an issue.
Aspetti positivi:
It's free and easy to setup, and a very good product if you need a basic Help Desk offering with basic features.
Aspetti negativi:
Advanced features are limited, as is reporting capability.
Awesome IT Help Desk software, horrible inventory system.
Aspetti positivi:
Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.
Aspetti negativi:
The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.
This is the one solution to start with Servicedesk solutions
Commenti: This is a great solution, it was our first service desk platform that give us excellent results.
Aspetti positivi:
Spiceworks is a high valuable solution with multiple levels, very easy to deploy, it could be setup as a level entry service desk solution but includes great features that you have on hand starting even with the free version.
Aspetti negativi:
As Spiceworks have several modules some of them remains with an effective use and could be great to have a configuration menu that disable that tabs not configured on the setup
