--- description: Scopri le funzionalità di Spiceworks Cloud Help Desk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Spiceworks Cloud Help Desk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Spiceworks Cloud Help Desk](/software/102709/spiceworks-it-help-desk) # Spiceworks Cloud Help Desk Canonical: https://www.capterra.it/software/102709/spiceworks-it-help-desk Pagina: 1/25\ Avanti: [Pagina successiva](https://www.capterra.it/software/102709/spiceworks-it-help-desk?page=2) > Scarica il software di helpdesk IT gratuito per professionisti IT e amministratori di sistemi di tutto il mondo di tutte le aziende. Anche il supporto e le app mobili sono gratuite. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 586 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Spiceworks Cloud Help Desk? Professionisti IT\! Per questa azienda non c'è niente di meglio che semplificare la vita dei professionisti IT. Non importa se sei un CTO, un responsabile IT, uno specialista del supporto IT o un amministratore di sistema: Spiceworks ha qualcosa che fa al caso tuo. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 586 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.2/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Ziff Davis ## Contesto commerciale - **Prezzo di partenza**: 6,00 USD - **Modello tariffario**: (Versione gratuita disponibile) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese, tedesco - **Paesi disponibili**: Australia, Canada, Cina, Germania, Giappone, India, Irlanda, Regno Unito, Stati Uniti ## Funzionalità - Accesso/Controllo remoto - Alerts/Escalation - Analisi dati - Analisi della causa principale - Analisi della rete - Assistenza clienti - Avvisi/Notifiche - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Dashboard - Gestione dei biglietti - Gestione dei problemi - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'inventario - Gestione della configurazione - Gestione della conformità - Gestione della connettività - Gestione della knowledge base - Gestione delle attività - Gestione delle capacità - Gestione delle conoscenze - Gestione delle mansioni - Gestione delle modifiche - Gestione delle patch - Gestione delle risorse - Gestione delle risorse IT - Gestione di incidenti - Instradamento automatico - Monitoraggio - Monitoraggio dei cespiti - Monitoraggio dei server - Monitoraggio della rete - Monitoraggio delle prestazioni - Parametri prestazionali - Pianificazione della manutenzione - Portale self-service - Prioritizzazione - Rapporti IT - Real-Time Monitoring - Registro eventi - Relazioni sui tempi di disponibilità - Relazioni sul traffico web - Strumenti di diagnostica - Verifica dei problemi ## Opzioni di supporto - FAQ/Forum - Knowledge Base - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Categorie correlate - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software) - [Software di service desk](https://www.capterra.it/directory/31027/service-desk/software) - [IT, Server & Network Monitoring Software](https://www.capterra.it/directory/32713/server-monitoring/software) - [Software di IT Management](https://www.capterra.it/directory/10001/it-management/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3470 reviews) 3. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.6/5 (792 reviews) 4. [Milvus](https://www.capterra.it/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Recensioni ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" — 5.0/5 > **Joshua** | *20 dicembre 2022* | Servizi bancari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. > > **Inconvenienti**: I haven't find any fault using the app, so there is non for me to write > > My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. ----- ### "SpiceWorks Cloud IT helpdesk for free\!" — 4.0/5 > **john** | *21 ottobre 2019* | Reti informatiche | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Spiceworks ive used the community for years now so when I found there IT Helpdesk I started to use it but I then stopped for a while until there cloud IT Helpdesk came out which for me works best as I dont need to worry about hosting anywhere. So now I have a great IT helpdesk for my clients to log tickets with all for free\! > > **Inconvenienti**: The only Con to Spiceworks IT Helpdesk was that I was initially released as a windows installer which didnt really work for my business as I dont have my own servers, it wasnt until the Cloud IT helpdesk version came out that I then started to use Spiceworks IT helpdesk again as my client IT helpdesk solution. Its also lacking some features you would see in premium solutions but it does the basics and works for my IT Consultancy business. > > Spiceworks IT Helpdesk Cloud version does everything I want from a cloud based Ticketing system so even though its lacking some features which I hope will get added soon as ive mentioned earlier it does do everything you would expect from a basic IT Support helpdesk ticketing system. So if your looking for a free IT helpdesk solution I would really try out Spiceworks offering and also take a look at there cloud hosted version which I use myself. ----- ### "Could do better" — 2.0/5 > **Tom** | *24 marzo 2025* | Gestione di organizzazioni non profit | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: The price point compared to other solutions > > **Inconvenienti**: The adverts are sometimes annoying and also the mobile app is very buggy ----- ### "It works well for a small business support desk" — 4.0/5 > **Shayla** | *17 marzo 2023* | Internet | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: For internal clients, we rely only on Spiceworks as our ticket-based support system. If a user experiences a problem that can be resolved by IT, they need only visit the site and, in a matter of seconds, create a ticket that includes screenshots and other information that will aid us in fixing the problem as soon as possible. > > **Inconvenienti**: My only gripe is that it is not simple to view all tickets in one place, regardless of their status, using the "my tickets" feature. > > The UI is intuitive and easy to use, especially if you're new to helpdesk software. It's easy to use and efficient, making it ideal for a company with a small support staff. It's simple to use; I was able to set up my agents and ticket alerts and begin receiving tickets in a matter of minutes. ----- ### "Easy ticket management, I like it\!" — 4.0/5 > **Naz** | *4 febbraio 2026* | Gestione formativa | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: It is my first ticketing system experience and I can say that it was easy to learn, it took me only a day to figure out everything. I believe they care about security because even sometimes I have to re-login in the middle of the day even if I was just switching the tabs on the browser. We are a small team (2 persons) so I believe we are using the free-tier and it covers everything we need. > > **Inconvenienti**: There is one bug happens sometimes when I try to reply a customer inside the ticket. The system shows that message sent and I can see it on my dashboard but there was few occasions that customer reported that they didn't hear from us even though we replied to their message. When this issue happens we try to remember and reply the customer over email. > > Overall it makes my life easier, I can easily follow the issues happening in our campus, bugs happen but I don't complain. ----- Pagina: 1/25\ Avanti: [Pagina successiva](https://www.capterra.it/software/102709/spiceworks-it-help-desk?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/102709/spiceworks-it-help-desk) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati