Kennel Connection

Kennel Connection just got an Upgrade

Commenti: We are using Kennel Connection to deliver the Highest Quality of Pet Care. The features for online booking are making our customer experience amazing and the simplicity for our staff is allowing us to drive profitability.

Aspetti positivi:

I love that Kennel Connection has a new interface that is easy to use, easy to train staff on and has a ton of awesome features. Text to pay makes it super fast and easy for clients to check-out and prompts them to tip 10%, 20% or 25%. The dashboard tells me everything i need to know about my day and who is arriving, who is going home and any alerts I need to be aware of. And I love that it works on mobile devices.

Aspetti negativi:

I'm using the Live Access version, but heard that Full Cloud is only a few months away. That's exciting because then we don't have to have any local back-ups.

Tops in the Industry!

Commenti: We have been quite happy with Kennel Connection. We offer various levels of boarding, grooming, different types of DayPlay, and some training. Kennel Connection manages and integrates all these modules smoothly and without program error.

Aspetti positivi:

We chose Kennel Connection a decade ago after previewing several demos from various companies. Everytime we had a question, we called for support. We initially chose Kennel Connection because their support was phenomenal, and far better than their competition. That has not changed, and their customer support is stellar. Kennel Connection is also very intuitive and easy to teach new staff to use.

Aspetti negativi:

There are some aspects I would like to modify for our individual practices. But I appreciate that building in such flexibility throughout the program would create confusion and a greater learning curve. We make do with some workarounds that function for us.

Kennel Connection use

Aspetti positivi:

Fairly simple to use for new employee training

Aspetti negativi:

Not as intuitive as other software I've used in the past

Kennel Connection Tech Support A+++

Commenti: We have had KC for 10+ years and have been very happy with it overall. I had a recent issue with changing bank accounts due to partner separation and [sensitive content hidden] and the rest of the team did an amazing job making this really bad situation easier. He was professional, kind and prompt with his communications. He checked back with me multiple times and made sure my issue was resolved in everyway.

Aspetti positivi:

the ease of the program. It is very user friendly and the tech support is great.

Aspetti negativi:

There are some bugs, but do get fixed with the updates

Software Connection

Commenti: Whether I've encountered a technical issue or sought guidance on optimizing their software for my needs, their support team has always been readily accessible. Beyond their commitment to individual users, Software Connection fosters a sense of community among their clientele. Through user forums and webinars, they provide opportunities for users to connect, share insights, and learn from one another. This sense of camaraderie not only enhances the user experience but also underscores Software Connection's dedication to fostering a supportive ecosystem.
In summary, my longstanding relationship with Software Connection has been marked by reliability, innovation, and outstanding customer service. Software Connection stands out as a beacon of reliability and quality in the software indust

Aspetti positivi:

For over two decades, Software Connection has been a steadfast companion in the realm of digital solutions, and my experience with them has been nothing short of exceptional. As a long-time user spanning more than 22 years, I've witnessed their unwavering commitment to customer satisfaction and continuous improvement firsthand.

Aspetti negativi:

Over the years, I've witnessed a steady stream of updates and enhancements, each aimed at enhancing functionality and addressing user feedback. This commitment to innovation ensures that their software remains relevant and competitive. However, i don't like the change in self updates, the lose of personal support page and the ability to make change suggestions from the support page. I also don't like that you do not have the ability to enlarge specific screens or edit most reports.

Kennel Connection review- Happy Campers Pet Lodge

Commenti: We love it! We are still learning all the features and encouraging our customers to use the Live Access- but we are loving all the things we are learning and using and it is really coming together!

Aspetti positivi:

Very professional, and we love the integration with card processing/Clover. We love the customer service!

Aspetti negativi:

Still wishing for an App! We like everything else!

Kennel Connection Review

Aspetti positivi:

Kennel Connection has an extensive variety of reports that meet our business needs including various pet reports and financial reports. The new Live Access has given our customers the ability to create their own accounts and conveniently submit reservation requests greatly reducing the number of phone calls we receive.

Aspetti negativi:

That the version updates were a little complicated

great customer service

Aspetti positivi:

customer service provide help quickly and efficiently.

Aspetti negativi:

old update was causing issues and deleting pets from daily schedule.

Kennel Connection

Commenti: Excellent answering my questions. We are not “techy” people, we are animal experienced people.

Aspetti positivi:

User friendly, especially with older demographics

Aspetti negativi:

Support not open sat and sun. Kennels are a 7days a week business

Excellent!

Commenti: So far so good! Will let you know once I have more exposure.

Aspetti positivi:

The human connection with [sensitive content hidden] and his patience and conversation!

Aspetti negativi:

Just scratching the surface, no opinion yet

Amazingly easy program!

Commenti: great organization

Aspetti positivi:

We have been using KC since 2002!- could not be happier with customer service and easy of use- I have never been computer savy and have never had a problem or complaint that customer service is not quick to explain or help with. We have a good size staff and all are quick to learn on this user friendly, easy to navigate system.We use the online version and have been very impressed with it, despite not having the greatest internet service- we have a pickup and delivery service and the online system is very helpful to access remotely. Also, nice to be able to access and work on from home. I have seen some complaints about pop up warnings, ect- these are all things that can be turned on/off as you feel they are needed- most of them we do not use- but some are extremely helpful (I do like the suggestion of having a pet name show in red if they have a warning tho) - but in general- KC gives us everything we need and more to operate an active boarding, daycare and grooming business. Could not be happier!- wish they would develope a similar program for the equestrian industry!!

Aspetti negativi:

not much to say as far as cons go- we use the online version and the cost seems a bit high, but not sure how I would function without it !

KC Rocks

Commenti: I've been using KC since 2007 or 8 ... When the light bulbs went off as to how it work , my thought was wow!, that's so easy... Of course we've had minor issue , But the KC support team has always been there to help, sometimes beyond their responsibility. They are always updating and open to suggestions, I have few, they are as follows
1: a 2nd Text tab (and an auto removal of the () and - for easy copy and paste)
2: left message button and a time stamp note for called & left message buttons when utilized
3: Customer access button from any page especially the the Modify Groom Appointment page
4: Most importantly Pet with warning name should be in RED on the scheduling screen not just a flashing light when opening card. While the software cost is competitive and start up is reasonable, It is a bit over priced to renew tech support or upgrade when you have existing KC product that is a major draw back, But the soft ware is so good I swallow hard , while feeling a bit taken advantage of .
Talk to Kevin in sales , he is very customer oriented and works hard to give you the best experience possible.. Jennifer and some of the other folks I've dealt with have also been very helpful and patient with this technically challenged grandma.
I know it looks as if I had a lot of suggestion but truly in the vast ability of this software over all it's the best out there in my opinion... I've used other even had a major competitor... The best way I could describe that soft ware was so bulky it was hard to use, So I'll stick to my kennel connection for all of my locations. Oh I might mention I love that we integrate it with other computers in my salons it's wonderful to be able to check one out and check in, on the other computer at the same time... For busy salons like ours that's a major plus...

Too much of a good thing

Commenti: Tough to navigate - unfriendly interface - outdated design and functionality. We used it just over a year and tried to get over these issues but after staff changes and facing re-train we gave up and changed - also didn't want to have to pay the hi annual support fees and no way can run this without support. It does everything you ever imagine and lots of things I'm sure most would never use - just discovering all it can do is a daunting task in itself. You need to be a detail techy type to love this product.

Outstanding Software Product and Support!!

Aspetti positivi:

This software is very user friendly. Reports , invoicing, data retrieval all very easy. Sales team (Carri) and the support team (Jen and Phil) are excellent in knowledge and finding solutions and making suggestions!

Aspetti negativi:

Very Satisfied client.

KC in Knoxville kennel

Commenti: Customer support is excellent!

Aspetti positivi:

We purchased the kennel in March 2022 and it already has KC. We upgraded to the platinum package and are overall pleased with the software. Pay by text was just added and is a feature we were extremely interested in!

Aspetti negativi:

There are some functions that we would like that are still in development. We are willing to wait.Would like a different POS system that is easier for the customers to use.

Kennel Connections Used for Boarding and Training Facility

Commenti: Customer support has always been pleasant and helpful.

Aspetti positivi:

Automatic emailing and ease of booking boarding.

Aspetti negativi:

Would like to be able to view more than 1 week in Run at a Glance. Cannot start viewing this on the day that I want.

Poor quality

Commenti: It's been horrible, called support and they not taking responsibility for a bad software.

Aspetti positivi:

It was easy to operate. But a lot of problems

Aspetti negativi:

I update no the new version, I been having a lot of glitches. First was opening invoices from 4 year ago, printing wrong invoice with a wrong date, one day everything was gone all client's information. It's crazy how is so expensive to pay for this software and doesn't work.

Love [SENSITIVE CONTENT] in support

Commenti: Good.

Aspetti positivi:

Amazing customer support. Timely and thorough! [SENSITIVE CONTENT] is amazing!

Aspetti negativi:

Difficult to audit financials to catch manager theft. Need to see deleted invoices and receipts.

Not user friendly

Aspetti positivi:

It had a lot of features and customer service was helpful.

Aspetti negativi:

I had a hard time setting It up and training my staff. It seemed you had to click and go through too many steps to book one reservation. I didn’t find it to be user-friendly and seemed to be outdated.

Everything we need and more

Commenti: Some may think that the "cloud" is the better way to go, but after have an extremely poor experience with an online product, we chose Kennel Connection because they have been around the longest. The online company has control and access to the data on their servers, I don't want someone else to be able to access my customers, yet someone else was able to view my information when they logged in. Never again. In our search for a solution, we read about other companies that tried other desktop products only to have them go out of business or move their support overseas. I need something that will be around a long time. Nothing is perfect but the Kennel Connection staff makes our lives so much easier by being there when we call with a question. We have also 'harassed' the live chat operator quite a bit and always get the answers we need. We love the newer automatic reminder feature and use the various e-mail options available. Drag and drop is our team's favorite thing to do in the software it seems. When we get new staff, that's the first thing they teach them. I did a lot of research because we have been burned twice now. So far so good.

Good product for what the industry has to offer

Commenti: Pros: Intuitive, easy to navigate, nice features, great support with frequent updates.
Con: Not as flexible as I would like. It has all of the features I want, but not all work the way I want. Example: The wait list will not provide a global picture/report of who is on the wait list. I need to go to a particular date to see who is on the wait list at that time. So the wait list look empty until I hit a date that someone is waiting for an opening. I am sure they will fix this some day. Bottom line for me is it provides what we need and the cons do not interfere with our operations. All of the people are great to work with. I have used other software packages and this one is as good as it gets right now.

Excellent software for my dog business!

Commenti: Great feature rich software! The have great customer service and I find there utube tutorial videos very useful along with all of their other resources. When we first bought the software, I found it most efficient to run kc parallel to my former system (binders and reciept books) for a few months until I was fully comfortable with all its functions. That way was no pressure to make the switch.

They have the best customer service! They go above and beyond to help you! Make you feel at ease!

Commenti: When I had a few hiccups with my system they were there for me no matter how many time I called because I am not computer savy! They stayed with me walked me thru it until I finally got it fixed! That meant the world to me as I was dealing with a seriously I'll mother and didn't have time to deal with problem! Very impressed with them!

Keeps our business very organized and professional!

Commenti: We have been using kennel connection since we opened our kennel 4 1/2 years ago. Love the ease of using the program. Thankful I purchased the quick books direct link. It makes my book keeping go very smoothly so I can spend more time with the dogs! The customer service is amazing! I would highly recommend this program for anyone researching programs for their pet business.

Kennel Connection makes my life easier!

Commenti: There is a module for every aspect of my business. Setting up new modules, employees , changing prices etc is easy. I appreciate how the company listens to what we, the clients, need added and/or changed within the program. The support center had been a huge help.