Haiilo

INNAX has become more social thanks to Smarp

Commenti: Certainly try it! It doesn't cost much compared to other services. Customer Service is awesome.

Aspetti positivi:

I like the ease of use. It's very easy for other employee's to adopt the platform if they've used any kind of social media. There is little to no explanation needed for someone to get started. The platform makes sharing content with co-workers and social media easy without the hassle and commitment of time to find content. The only time they need to invest is the time to interact on the social media platforms itself.

Aspetti negativi:

That it's not possible to mention users or companies, its an API thing. All employee advocacyplatforms suffer from this. And that the preview takes the content from the cookiewall, if there is one, instead of the newsarticle.

Enhancing employee advocacy through social media

Aspetti positivi:

Smarp is very user-friendly, which is important because many of our consultants are novices when it comes to using social media to market and brand themselves. Onboarding is very easy. And the price point is good for organizations taking their first dive into employee advocacy.

Aspetti negativi:

There aren't a lot of bells-and-whistles, making for a somewhat boring user-experience for advanced social media users.

Basically ok

Commenti: basic functions ok, structure little confusing, many non-features: opt-out for colleagues-sibscription instead of opt-in as default, dated appearace, technically not state of the ar anymore

Aspetti positivi:

- I can track my colleagues bios - i can keep track of events - i can share information enterprise-wide

Aspetti negativi:

UI, dated interface, image compression, picture formats, non-feature fully translated content, non-feature: email-subscription for individualised content

Necessary and easy

Commenti: we use Jubiwee for many subjects : evaluation, opinion on a subject, for all the directions .

Aspetti positivi:

We must build our way with our employees. But annual surveys trough big companies are too long to bring us informations and the ideas are poor because of the way we can ask . Jubiwee is easy, reactive, and you can get many ideas from your employees because of the I.A and the analysis offered by the service ( option you can get).

Aspetti negativi:

They habe to securise the fact that some survey can go wherever you don't want it ! when you have forgotten the relaunch !

Great software, but wish it wasn't so expensive

Commenti: Getting Smarp launched was a long process because we were still trying to learn the platform ourselves. We've definitely needed a lot of guidance around the prizes and what points to tag to them, etc. and we've had issues with missing features. All that said, overall, our team loves it. Even our C-Suite executives are obsessed with it. We wish we had more resources to help manage it beyond 1-2 people.

Aspetti positivi:

Out of all the platforms that I evaluated, Smarp definitely had the best UI and UX (similar to LinkedIn) with a lot of valuable features. It also includes a ton of data and analytics.

Aspetti negativi:

There is no LinkedIn API so we can't tag companies or people in the posts. We wish they had more features such as the ability to list prizes outside of allowing people to claim them because we award prizes sometimes based on most engagement, etc. and not points. Customer service is often slow and takes more than 24 hours to get back to us. We also wish we could allow employees to like comments. Also, we've tried to make the integration with Slack work but it never does and that's disappointing because it was one of the main reasons we chose Smarp. Lastly, the pricing is insanely high. We want our whole company to use the platform but the pricing makes it almost impossible.

Best solution ever for (large) companies

Commenti: Smarp is a company that continuously develops and improves its software. The customer success teams do an excellent job, they are very involved with their customers in how business objectives can be achieved. Our suggestions on specific parts to improve the software are always taken into consideration and often lead to actual improvements or new available features. Even though there is quite a distance between the Netherlands and Finland: I have never experienced such a pleasant cooperation with a supplier. We are a very satisfied client!

Aspetti positivi:

Extensive data analyzes and insights, user-friendly.

Aspetti negativi:

Not being able (yet) to upload and then share native video’s through Smarp ;(

Terrific platform of engagement and amplification

Commenti: Have been using Smarp since 2015 and the platform has really evolved over time. Great for sharing corporate and curated stories to amplify the messages. In the first 2 years, we have over 500% growth in our Corporate exposure on Social Media. The Smarp team takes feedback / comments seriously and is constantly evolving the platform.

Aspetti positivi:

The platform is very easy to use and mobile. Great customer support too

Aspetti negativi:

Unable to attached multiple photos, nor videos (yet). Also the dues to API updates (especially LinkedIn), we need to reconnect which can be a bit frustrating.

A great starter product with a dedicated team

Aspetti positivi:

Smarp has a straight forward interface that is easy to use. Smarp is constantly evolving and I appreciated how often they checked in to see what improvements they could make

Aspetti negativi:

I struggled to understand the calculations used in the reporting and how to slice the data to get the reports that would be the most meaningful to my team. This is where I spent a lot of time with the support team who weere very helpful walking me through the reports.

Great Social Media Engagement Platform for Employees

Aspetti positivi:

Easy to use, small learning curve. Great high-level reporting and analytics features and "Resources" where users can read industry content from a number of collected publications.

Aspetti negativi:

Lack of live chat for customer assistance can be challenging at times. Often times Smarp (and other platforms) functionality is limited due to API restrictions placed by the various social networks such as LinkedIn.

Great way to increase website traffic and get more eyeballs on your content

Commenti: Our sales and marketing find it really useful and are highly engaged. Also a great way to promote content

Aspetti positivi:

Really easy to use. I was in charge of onboarding and training employees on this and found that people caught on quickly. It's also been extremely helpful in getting our content to reach a wider audience and bring more people to our site. I was surprised to see how many employees participate on a daily basis.

Aspetti negativi:

-creates a "smarp" link with your content instead of leading right to your website (though there's an option to go to the source material) -admins can't edit what users propose, only accept or decline -you can't add multiple social messages per channel so a lot of the messaging is exactly the same -scheduling only caters to your time zone

Restez en phase avec vos équipes

Commenti: Un outil décentralisé mis à disposition de nos équipes et de nos projets, très simple d'utilisation et garantissant l'anonymat des répondants : outil d'analyse intégré à Jubiwee, ne permettant aucun regroupement si moins de 5 réponses après application de filtres.
Une exigence: intégrer ces sondages "pulse" courts et réguliers dans le dispositif de management : tenir compte des remontées pour mettre en place des plans d'action, éviter la concurrence au "bon" résultat entre managers...

Aspetti positivi:

La simplicité d'utilisation L'ergonomie La garantie de l'anonymat car pas d'extraction excel La rapidité et la facilité pour lancer un sondage La réactivité du service clients

Aspetti negativi:

La limitation à 424 caractères des réponses et du contenu des mails personnalisés Les limites à la personnalisation des mails invitant au sondage (émetteur, mise en forme…) L'absence d'avoir dans un QCM une réponse du type "si autre, préciser" avec saisie d'un texte libre Le classement des réponses en "bonnes" et vert et "mauvaises" en rouge, avec une note qui reste très scolaire et risque de provoquer des phénomènes de "concurrence" entre équipes pour avoir de "bonnes" notes :-( Sinon Jubiwee semble s'orienter vers un élargissement de sa palette de fonctionnalités (ex : Live) pour concurrencer des Klaxoon et autres Beekast, cela ne nous semble pas souhaitable : nous préférerions que Jubiwee reste un outil de sondages pulse simple, efficace et avec des possibilités d'analyse plus poussées (ex : verbatim).

A smart tool to increase the results of your marketing effort

Commenti: With Smarp its easy to engage more people whitin your organisation. People sees your marketing efforts and uor marketing department has got more internal status.

Aspetti positivi:

Easy engaging people with the competition tool

Aspetti negativi:

The Sharing can sometimes be a bit off brand because of low knowledge in social media.

Smarp helps to share relevant and versatile content, especially for social media beginners

Commenti: In our company the separate business departments don't know much about the others, but with the help of Smarp everyone can share stories from all the other departments too. We are using Smarp as a B2B and a B2C marketing tool, and it also helps us when recruiting new staff. Also the messages about sustainability have been shared successfully.

Aspetti positivi:

Sharing a post is super easy. Just select the posts you want to share, and click the social media icons to share.

Aspetti negativi:

For an admin it would be nice to see, how the posts look in various channels - you easily write too long texts, which are not visible in the posts, when people share them to social media.

Easy to deploy social intranet

Aspetti positivi:

Haiilo increases the quality and efficiency of the communication inside our company.

Aspetti negativi:

Haiilo needs to improve their platform with adding more customizable features to their current version.

This is the easiest way to get your teammates to engage in social media advocacy

Commenti: Social media advocacy that was widely adopted by teammates.

Aspetti positivi:

It is super easy to log in and use right away. The interface is intuitive and akin to any other modern tech.

Aspetti negativi:

The points make it too gamified and people post just to post and be a leader, not because they care or want to publish the content.

Second to none

Aspetti positivi:

This is with out a doubt the best EA tool you will find - its second to none!

Aspetti negativi:

I can’t think of anything, no matter how hard i try...

I don't really use Smarp, please se my comments below.

Aspetti positivi:

Good is that many of my colleagues seem to like it and they share news very eagerly. Even of language versions they don't know.

Aspetti negativi:

I prefer to publish the news myself and slightly change the message so that it's more personal. To see the exactly same message published many times looks to me too automated. I appreciate people adding their own flair to the message. And I definitely do not like that the app can, according to what the introductory text says: update my profile. Why's that?

Good Value for Money

Commenti: User-friendly platform that gets the job done. Fast responses from customer service when I have a question.

Aspetti positivi:

Very user friendly - Smarp help a webinar learning session for the company, and the platform itself is pretty self explanatory. It was a seamless switch for the company from our last employee advocacy program.

Aspetti negativi:

There are a few bugs that still need to be fixed. The UTM tagging will not override existing tags.

Great tool for marketing purposes

Aspetti positivi:

Great thing about Smarp is that is it extremely easy to use and it's effective.

Aspetti negativi:

The "log in" button is hard to find on the front page.

Mon REX sur l'outil

Aspetti positivi:

La facilité d'utilisation - l'accès aux résultats en temps réel - les fonctionnalités de comparaison - les restitutions sous format PPT

Aspetti negativi:

L'exploitation des verbatims qui nécessitent beaucoup de retravail.

Excellent platform, easy to use, the results speak for themselves

Aspetti positivi:

User experience/ease of use - onboarding and training was a breeze because of this Analytics - very comprehensive reporting Leaderboard - ensures employees remain active and engaged

Aspetti negativi:

Sometimes content may not pull through and you have to add manually, but this is rare and doesn't actually take long to do.

Titre

Commenti: bon outil pour suivre l'évolution "health check up" du département

Aspetti positivi:

bonne liste de questions existantes + Questions faciles a créer + Campagne facile a créer + envois automatiques des rappels

Aspetti negativi:

- rapport automatique Pwpt de l'évolution sur plusieurs campagnes (+ de 2) - femeture manuelle de campagne

Excellent outil !

Aspetti positivi:

Merci à l'équipe Jubiwee de nous avoir accompagné pour prendre le pouls des équipes, essentiel notamment pendant le confinement. Je note aussi la qualité du support, hyper pro et dispo !

Aspetti negativi:

Des reports que j'aurais préféré exhaustif, nous sommes une petite structure, j'aimerais avoir toutes les info, risque de discrédit

Découverte

Aspetti positivi:

Prise en main rapide, facilité d'utilisation, intuitivité, usage simple et facile à appréhender pour une mise en oeuvre rapide

Aspetti negativi:

la possibilité de mettre un champ "autre" dans une liste de réponse, qui soit un champ libre

Facilité de mise en oeuvre

Commenti: Ecoute des collaborateurs pour un retour terrain suite à une décision, un événement, ...

Aspetti positivi:

Facilité de mise en oeuvre pour lancer une campagne, planification des envois

Aspetti negativi:

Le format de restitution des résultats qui un peu basique