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Pexip Engage
Cos'è Pexip Engage?
Pexip Engage
La soluzione video per personalizzare il coinvolgimento dei clienti. Connettiti con i tuoi clienti potenziali e attuali e con gli acquirenti attraverso un'interfaccia di pianificazione semplice e intuitiva, con riunioni video Pexip integrate di alta qualità.
Questa soluzione omnicanale facilita riunioni fisiche (in filiale o in loco) e virtuali (tramite telefono o video). Questi appuntamenti possono essere programmati dal sito web del cliente o da agenti interni lato cliente.
Chi utilizza Pexip Engage?
Pexip Engage consente alle aziende guidate da persone di semplificare e migliorare l'esperienza di clienti e candidati. (Servizi finanziari, vendita al dettaglio di fascia alta, servizi pubblici, risorse umane e assunzioni.)
Hai dubbi su Pexip Engage?
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Pexip Engage
Altre alternative interessanti a Pexip Engage
Recensioni su Pexip Engage
Easy to use
Aspetti positivi:
Works on efficiency. You minimize the time on planning an appointment with customers
Aspetti negativi:
The chance on less quality leads is higher. It's best to do a check by contact the customer after planning an appointment.
PEXIP Online Scheduling Tool
Commenti: Full control of the appointments by client and advisors.Everything is configurable. Skills-Locations- Advisors- Teams- Meeting-type (video-location-office), you can't think about something that is not possible.
Aspetti positivi:
The PEXIP appointment TOOL works really well in our company with more then 150 advisors with different skills, locations and time-shedule.The online integration with our website is great. You can work with LEAD-segments, to limit the subjects a client can choose on a particular webpage. The look and feel of PEXIP is profound adjusted to our company-branding. PEXIP provides really well working API's, to integrate you back-end databases and company-software.On the fly synchro with the agents agenda.Full control of the appointment-shedule by the advisors, works autonome without intervention of the administrator.
Aspetti negativi:
I can't find any improvements.Through the years, PEXIP developped all our demands.
Skedify
Aspetti positivi:
It's positive that our clients can make their own oppointment online.
Aspetti negativi:
It's not so simple to work with, to change appointments, ....
Risposta di Pexip
6 anni fa
Hi Yannice, Thank you for your review. We take your remarks by heart and want you to have a complete and easy experience . We will reach out to you to give you some extra information and training materials. We strive to be a 5* company all the way.
Easy and simple
Commenti: Very positive, it supports us to service our customers in a smooth and professional way... Good job!
Aspetti positivi:
It's easy to use, there are very few errors and if there are, the customer support service is very helpful and acts fast. The slightest problem is dealt with within a few hours and the solution is tested thorougly... Super!
Aspetti negativi:
Nothing really. It would be nice if there was a '2 way link' between my calendar and skedify. If I make changes to the appointment in my calendar, this is not modified in skedify, which can be confusing for customers. But if we make te effort the also change it in skedify, the problem is solved.
Risposta di Pexip
6 anni fa
Hi Catherine, thank you for the review. Concerning your remark on the 2-way communication, we need to develop an Outlook add-in. It is on the roadmap and will be released in the future after thorough testing! Our solution is constantly evolving and new features keep on coming constantly! - Pieter, Customer Success Manager at Skedify
Review Skedify
Commenti:
It's a short experience but so far so good.
Our company is looking to upgrade and adapt the tool to our needs.
I look forward to the evolution.
Aspetti positivi:
Easy to use. The tool speaks for itself. It's easy to book a appointment. It helps the communication with our client. They get a textmessage so they wont forget the oppointment. Because of the message less people are too late.
Aspetti negativi:
It's not integrated in Outlook. Now i need to use 2 planning tools
Risposta di Pexip
6 anni fa
Hi reviewer, Thank you for your review of Skedify. We are happy to read that you are satisfied with the product. Outlook integration however is possible with Skedify. It is an easy plug and play procedure. We would be happy to help you, Please provide your contact details to [email protected] so we can solve your constraint.
High quality product and service
Aspetti positivi:
The Skedify software is very straightforward and easy to use. Almost everything is customizable and can be applied very quickly.
Aspetti negativi:
we have been working with Skedify for 5 months and I can honestly say that we still have to encounter our first minus or bug.
So far, so good
Aspetti positivi:
Every client is free to chose, withtout calling, any day and fix their own apointment on any day that suits them best.
Aspetti negativi:
cannot add a last min apointment myself without having to tell administrator, that has to add it to skedify.
Risposta di Pexip
6 anni fa
Hi Engin, Thank you for your review. Can you please explain what the pain is you had with the customer service? We want to learn out of the things we have could have done better, we are striving for an excellent experience for you. From a functional point of view, you should be able to add last min appointments, we cannot interfere in your enterprize organisation.
Top service for our clients and prospects !
Commenti: Disponibility for client contacts optimised. Lean management of commercial agenda.
Aspetti positivi:
Easy to use Disponibility for client contacts optimised.
Aspetti negativi:
nothing
Review Marianne Impens Van Marcke Aartselaar
Aspetti positivi:
It's easy, the customer receives a confirmation e-mail and can adjust the appointment himself.
Aspetti negativi:
An email address is always requested, it would be a good thing if a phone number was enough in some cases. So the customer can receives a confirmation text message. It would be easy if it were possible for the customer to enter his language. For example, I don't speak French and I can't help these customers any further.
Risposta di Pexip
6 anni fa
Hi Marianne, thank you for the review! We keep improving our product and value your feedback. regards, Pieter
A Robust Omnichannel Scheduling Software
Commenti: Skedify does a great job of alleviating the need to constantly chase clients over the phone to set up a meeting. Customers can schedule, reschedule, cancel or edit their appointment directly on the website as well as choose what topic they'd like to discuss beforehand.
Aspetti positivi:
The ability to look into the upcoming meetings from the main dashboard and easily manage all bookings from one place.
Aspetti negativi:
Nothing so far. Any issue I've encountered was quickly handled by the customer support team at Skedify who are responsive to say the least.
gebruik van Pexip engage
Aspetti positivi:
Het product is gemakkelijk aan te leren voor veel mensen. De communicatie met de agenda en de planning gebeurd correct en zeer stipt. De dienstverlening is super snel en ze doen altijd hun best om je probleem op te lossen of je vraag tegemoet te komen.
Aspetti negativi:
Alles dat we vragen proberen ze aan te passen. Dus eigenlijk heb ik geen opmerkingen.
Risposta di Pexip
2 anni fa
Thank you for your kind review, Wendy. We strive to provide a simple product experience and fast service. It is delightful to see positive responses like this.
Pexip Engage, een bedrijf dat tijd vrijmaaakt voor zijn klanten
Commenti: Ik heb Pexip Engage leren kennen via Skediy, een scale up dat in 2021 de handen in elkaar heeft geslagen met Pexip Engage. Het bedrijf is op korte tijd enorm gegroeid en toont zich vandaag als een waardevolle partner op vlak van customer engagement en scheduling. Dit mede dankzij een gemotiveerd, sterk en toegankelijk team.
Aspetti positivi:
Het product is zeer eenvoudig te implementeren. De software werkt intuïtief en is makkelijk in gebruik voor zowel medewerkers als cliënten.De geïntegreerde mogelijkheid om een videocall op te zetten is een extra troef. Hiernaast connecteert het product naadloos met onze interne systemen (CRM, queue management, ..)
Aspetti negativi:
Pexip Engage is een bedrijf dat samen met hun klanten op zoek gaat naar groeimogelijkheden. Hun medewerkers maken tijd vrij om te luisteren, mee na te denken en een oplossing te zoeken op maat van de klant.
Solidaris gebruikt Skedify
Commenti: Blij met het volledige proces die afgelegd is: na implementatie blijven we aanpassen en verbeteringen op punt zetten samen met het Pexip team. Onze 2 wekelijkse overleggen maakt dat iedereen mee is met waar we naar toe willen en altijd verder kunnen zoeken naar andere integraties en mogelijkheden van het product.
Aspetti positivi:
Alles kunnen we aanpassen aan onze noden, erg flexibel in het toevoegen van nieuwe agenten, kantoren, nieuwe onderwerpen, ...
Aspetti negativi:
Je moet het prodcut wat leren kennen om alles te installeren, maar door uit te testen en aan te passen kan je snel alles opzetten!
quick & easy
Commenti: Every problem that has occured was fixed after 1 phone/email.
Aspetti positivi:
It sends an text or email to your appointment so they wouldn't forget time and date with a direct link to google maps to found your location.
Aspetti negativi:
It takes a minute to put in a appointment in the agenda because you have to make a 'profile' with every new customer.
Risposta di Pexip
6 anni fa
Hi Michelle, Thank you for your review. We can intergrate with your CRM system so you do not have to create profiles for every customer. We have done this before and this is definately something we want to do with your company too! Pieter
comfort
Commenti: Good support and easy to use.
Aspetti positivi:
easy to use and very good and friendly support.
Aspetti negativi:
I would prefer more inter active options to use for evening hours
Risposta di Pexip
6 anni fa
Hi Martin, thank you for your review. A new feature for even more interactive options is in development now and will be released very soon! I will keep you updated on this but I am convinced you will like it! - Pieter, Customer Success Manager at Skedify
Skedify
Commenti: Once, we had a problem. The agenda was blokked and people could make an appointment. We called to Skedify and they fixed the problem instantely. So our expercience with Skedify is very good.
Aspetti positivi:
It's very usefull and not difficult to use. People can easily schedule an appointment onlind.
Aspetti negativi:
People make an appointment and they don't come without letting us know.
Agenda
Aspetti positivi:
It is handy to see all your collegues dates and when you note a date that they receive an email
Aspetti negativi:
You should get an email or note that you have finished your date.
Risposta di Pexip
6 anni fa
Hi Sharon, I don't really understand your note about receiving an e-mail when a date is finished. Can you please reach out to [email protected] so we can discuss how to make it more convenient for you? We work a lot on usability, we are open to discuss to make it better for your enterprise!
skedify
Commenti: Happy to make the switch to skedify
Aspetti positivi:
- easy online access for our clients - all the needed information is entered in the comment boxes so we know everything we need to know about the appointment
Aspetti negativi:
using the program now for 1 month, nothing so far
Risposta di Pexip
6 anni fa
hi Gunter, thank you for your review. I like reading you enjoy working with Skedify!
use of skedify
Aspetti positivi:
it's practical that our customers can book appointments in our agenda's
Aspetti negativi:
Sometimes it isn't very easy to access to agenda's of colleagues
Risposta di Pexip
6 anni fa
Hi Jan, Thank you for your review. We are happy to stay in touch if questions arise. Feel free to contact [email protected] Pieter
Skedify is the limit
Aspetti positivi:
Easy to work with it, complete with app to the customer
Aspetti negativi:
The look of the agenda, not so easy to see wat is written
Risposta di Pexip
6 anni fa
thank you for your review Pierre! please contact [email protected] in order to give you a better look for the agenda.
easy breezy
Commenti: easy and simple
Aspetti positivi:
it's fast, no thinking beyond required, input and done. Fast to handle with client in front of you.
Aspetti negativi:
didn' find any remarks on the software that isn't friendly in use
Risposta di Pexip
6 anni fa
thank you Sabrina for your review!
Why I like Skedify ?
Aspetti positivi:
Time saving, userfriendly, quick, easy,
Aspetti negativi:
installation of software and customization
