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Fixzy Assist
Cos'è Fixzy Assist?
Fixzy Assist consente ai tecnici o ai call center che utilizzano il proprio dispositivo mobile o desktop di connettersi rapidamente a un consumatore con un video verificabile in tempo reale, per la risoluzione dei problemi, le misurazioni, i controlli di manutenzione e le emergenze, riducendo le spese e migliorando l'esperienza dei clienti. L'esperienza completa permette alla piattaforma di essere utilizzata da un tecnico in loco, migliorando i tassi di risoluzione al primo intervento, e fornisce ai gemelli digitali 3D una completa efficienza in termini di ispezione.
Chi utilizza Fixzy Assist?
Direttore operativo, gestore di struttura, trasformazione digitale, ispettori/valutatori, esperienza dei clienti, responsabile governance sociale ambientale (Environmental Social Governance, ESG)/conformità
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Fixzy Assist
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Recensioni su Fixzy Assist
Excellent remote and onsite video recording tool
Commenti: We are able to reduce our reliance on physical site inspections, and it allows us to scale some of our services, normally limited by manpower capacity.
Aspetti positivi:
The team behind it. Very attentive, and the measuring capability is excellent. Could prove to be a real game changer for ourselves and some of our clients.
Aspetti negativi:
Nothing reported as yet, as we are still in the early days.
Ground-breaking tech!
Commenti: Amazing! Firstcall have really benefited from adopting Fixzy! The business is so streamlined and communication is the best it has ever been thanks to this incredible app!
Aspetti positivi:
The team at Firstcall have adapted so well to using Fixzy as it allows us to engage with our customers on another level completely. We are so committed to maintaining a high level of KPI's for our customers and ensuring our first-time fix rate is improved. Since implementing fixzy we are saving thousands cutting out unnecessary journeys and also massively reducing our carbon footprint.
Aspetti negativi:
We have no faults to report, all round great product.
Great time saver
Aspetti positivi:
Saves us unnecessary call outs for additional labour
Aspetti negativi:
nothing
Superb App!!
Commenti: really benefits the profit margins, particularly with costs of man hours and fuel, with reducing unnecessary journeys and improving first time fix rates
Aspetti positivi:
found the product very easy to use and implement within the business, this is the way forward with regards to dealing with repairs, clients and it is an invaluable time saver, ticks all of the boxes on the green/eco front as travelling to/from site is massively reduced. dont know how we have managed without this product
Aspetti negativi:
always strange with a new product or system to implement, but approach with open mind and any cons are quickly overcome
Risposta di Fixzy Limited
3 anni fa
Always nice to get a good review. We do find that some companies take a while to realise the tasks that can benefit from remote visual assistance. Because of this its quite normal for usage to change as the users become more familiar with the product.
Must for Speed and efficiency
Aspetti positivi:
Easy to use, great service and it improves our Business.
Aspetti negativi:
Initially it was hard to change our habits like it with all change when you’ve been working a certain way for years, but glad we have transitioned now.
