Churn360

Top-Notch Customer Services

Aspetti positivi:

We have experienced significant improvements in communication, enabling us to better support and guide customers with inquiries or issues regarding our offerings. As a result of faster issue resolution we have seen a notable increase of at least 10% in new customer requests for our services

Aspetti negativi:

Churn360 pricing may be on the higher end and like many similar products, it requires a significant implementation period within the organization.but we are happy with their continuos customer support

Best Tool for business seeking to optimize Customer Retention.

Aspetti positivi:

Churn360 is a tool that provides comprehensive solution for business seeking to optimize customer retention. It's predictive analytics feature offers valuable insights for proactive retention strategies.

Aspetti negativi:

Churn360 met all my needs and it works really well. I have not faced any issues so far.

Works Seamlessly

Commenti: User tracking and customer journey is massively useful for our team. We are now more intelligent about our clients.

Aspetti positivi:

For our team, integration with HubSpot was a major drive in our decision to use Churn360. This integration works seamlessly.

Aspetti negativi:

Nothing, it makes our life easier and is the bestest one i have ever used

Features that makes Churn360 the best selling products in the market.

Commenti: I am highly impressed by the product and I would like to recommend it to others.

Aspetti positivi:

Ease to use and the database management is the most that I like in the software. The best part is the services offered by it in such a affordable price range.

Aspetti negativi:

So far I have not addressed any con in the product. Because for us it is working in it's best possible capacity.

Great software for customer success teams

Commenti: Churn360 helps reduce customer churn because letting you know which customers are at-risk. This means we can manage more customers than we could without Churn360, thereby increasing our revenue.

Aspetti positivi:

Churn360 is very easy to set up and use. You can manage all your settings and gain deeper insights into the health of your customers. Probably one of the most powerful features of its software is the plays and automations which you can use to prompt yourself of when to help customers. Customer health scores give you insight into when customers might be about to churn so you can take corrective action.

Aspetti negativi:

There's not much that I dislike about Churn360. There were a few features I didn't quite understand at first but I reached out to their support team and they gave excellent help.

Complete Solution for Success Teams

Aspetti positivi:

Churn360 offer many integrations out of the box which can be customized as well. This feature enables our CSM to view and react on all the data points available in one platform.

Aspetti negativi:

It could have an in-app tutorial built to make it easy to adapt.

Churn360 give all the customer requirements at single place

Aspetti positivi:

Churn360 give all the information at one place, help us to managing all the information.

Aspetti negativi:

Not able to think any cons about churn360.

Huge time Savings!!

Commenti: We are getting more time to actually concentrate on our customers rather than trying to decipher information from the excel sheets

Aspetti positivi:

Easy to implement and get value out of it. Before Churn360, we used Microsoft excel to keep track of our clients, and getting insights using functions was very difficult. Now Churn360 solves these shortcomings and helped us to concentrate on better things.

Aspetti negativi:

have been using the software for the past 6 months.. Nothing as of now!

Plateform for customer success needs

Commenti: Good

Aspetti positivi:

Churn 360 provides everything to customer like notes and tickets. Easy to use

Aspetti negativi:

Right now I'm not facing any problem in this