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hello24.ai
Cos'è hello24.ai?
Hello24.ai è una piattaforma di commercio conversazionale che supporta vendite, marketing e servizio clienti su WhatsApp.
Questa piattaforma consente alle aziende di
1. Vendere i propri prodotti tramite Whatsapp 24 ore su 24, 7 giorni su 7 attraverso i bot commerciali.
2. Inviare campagne di marketing su WhatsApp a clienti illimitati, con un ROI fino a 5 volte superiore rispetto a Google/Facebook Ads.
3. Automatizzare fino al 90% delle richieste di assistenza clienti riducendo i costi di supporto.
Questa piattaforma offre anche profonde integrazioni con gateway Shopify, WooCommerce e gateway di pagamento.
Chi utilizza hello24.ai?
Marchi DTC, aziende di e-commerce e marchi di vendita al dettaglio che desiderano coinvolgere i clienti sui media online.
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Recensioni su hello24.ai
Simple to use whatsapp application
Commenti: Overall positive experience
Aspetti positivi:
ability to create templates with easeeasy to setup with shopifyfast response from support team
Aspetti negativi:
chatbot feature lags a lot when setting up large quantities of contentmobile version is buggy, unable to use it for sending broadcasts as the page layout is shrunken
Exceptional Support and Effective Marketing Tools with hello24.ai
Commenti: We've had an excellent experience with Hello24.ai. Their WhatsApp marketing tool has been a game-changer for our business. Special thanks to [sensitive content hidden] whose expertise has been a constant support whenever we've faced challenges. With their help, we're able to send messages to our customers seamlessly. This has been crucial for maintaining our customer connections. Thank you, hello24.ai and [sensitive content hidden] for your outstanding service!
Aspetti positivi:
Exceptional customer support and expertise in the tool, especially from [sensitive content hidden]
Aspetti negativi:
While our overall experience with hello24.ai has been positive, it would be great to see more advanced analytics features to further optimize our marketing strategies.
Satisfy but must do efforts
Commenti: Good
Aspetti positivi:
Assistance of the team. I think Hello 24 has a good team
Aspetti negativi:
I recommend Hello24 to begin your activity to increase résults
Alternative considerate:
Hello24 Service rating and review
Commenti: I will rate all features 7 out of 10. Because some changes Hello24 should do from perspective of users.
Aspetti positivi:
Hello24 have Good Work flow and automation Al. campaign approval process is also smooth and its charges are also reasonable.
Aspetti negativi:
Not giving real time features apart of Work flow. Customer Data and tag not visible properly showing when we try to broadcast template to our customers. Also Hello24 should give customer care service through call. Because it may solve the customers problem in real time.
Risposta di Hello24 Digicom
anno scorso
Hi Saurabh, Thanks for the review. We offer direct customer support on higher plan.
whatsapp notifications
Commenti: very pleasant. tool works as expected. technical support is very good.
Aspetti positivi:
good tool to automate whatsapp based notifications to team members. ease to set up and very good support from the hello24 team.
Aspetti negativi:
nothing much. it covers our use cases nicely.
Alternative considerate:
One step solution to manage all your customers with perfect API/AI
Commenti: It was very great
Aspetti positivi:
Chat box, Automatic order fetching, transaction alerts on order placement, dispatch is very useful. The main thing is for abonded checkouts. We are able to recover them very much with the help of Hello24. And promotional broadcast activity is also one of the nice feature . We strongly recommend to your business. Multiple team leaders/managers can manage this panel at the same time.
Aspetti negativi:
More uder friendly UI in broadcast page.
Hello24's -Reliable messaging solution for businesses
Aspetti positivi:
Hello24's WhatsApp API provides a seamless and reliable messaging solution for businesses. It offers robust features and excellent customer support, making it a top choice for efficient communication with customers.
Aspetti negativi:
Broadcast messages have a limit. Need to increase this. And analytics are not coming for click to action button. Need for that aswell.
Risposta di Hello24 Digicom
anno scorso
Hi Manikatha, thanks for the review. Broadcast limit per day is a constraint imposed by WhatsApp. We will not be able to remove that. Quick reply buttons have analytics. Call-to-action button as phone call can't be tracked.
WhatsApp shop - Krpl
Commenti: It is fun to work with this team. We had good support from people like Santosh and Siva to enable the entire shop even if we were not on a plug-in kind of e-commerce platform. The API’s were built exclusively and a lot of engineering work has been happening to make this a reality
Aspetti positivi:
Very young and vibrant team, good knowledge about technology and marketing nuances, quick on feet and amazing turnaround times, they look at the customer as their extension and help customers on even weekend when situations warrant
Aspetti negativi:
They need to improve their standing with meta. Certain issues like green tick etc got delayed as we did not get the right support from the meta partner program.
Hello 24 for A Curve Story
Commenti: It's been great, the team is easy to work with
Aspetti positivi:
Easy to use & accessibility is great. Customer service is good too
Aspetti negativi:
That we can't initiate a msg to a customer without waiting for their response & approvals for marketing msgs take a little too long
Feedback for Hello24
Aspetti positivi:
Their service and the person assigned to our business is very cooperative and helpful. Happy to associate with hello21.ai
Aspetti negativi:
No nothing as such, by now. Just a little complex portal rest all good.
Effective Whatsapp marketing app for Shopify store
Commenti: It was very good. The team was very supportive with our queries.
Aspetti positivi:
It integrates nicely with our Shopify store. It helps us segment the users based on customer attributes and enabled us to reach out to them with personalized messages.
Aspetti negativi:
Broadcast campaigns had some customer limits
Usage
Commenti: Ease of Use and quality of product.
Aspetti positivi:
The product is easy to use and can be understood in 1 training session.
Aspetti negativi:
Pre de fined templates for entry level users should be increased which can help 1st level users to upgrade themselves.
Marketing Automation made easy!
Aspetti positivi:
The onboarding was seamless and setting up the product was easy. Post setting up, my work was super easy and it saved a lot of our operations time
Aspetti negativi:
Nothing as such. The features I used were very useful
Business easiness with Hello24.ai
Commenti: I really like the way it is designed.Easy to handle and great support
Aspetti positivi:
Customer support is very great. Speically [sensitive content hidden] very helpful for any question.
Aspetti negativi:
There is nothing as such to write so why should I ? :)
Superb support
Commenti: Superb support
Aspetti positivi:
Automation and price Local guidance Thanks for sharing the webinar and invoice
Aspetti negativi:
Support and price and commercial good in price
Good customer service
Aspetti positivi:
Customer service was great compared to the other competitors.
Aspetti negativi:
I didn't notice any big con here. It was good.
Best in conversational commerce platform
Commenti: Forum with better useability & accessibility and great content strategy
Aspetti positivi:
Deploy marketing campaigns & Customer engagement
Aspetti negativi:
Should automate customer support queries to the fullest
Good
Aspetti positivi:
Good to go, planning to go more projects
Aspetti negativi:
Nothing cons. Team is more supportive and energetic
Efficient platform
Aspetti positivi:
hello24.ai helped me connect to leads seamlessly. Really loved the experience. Will definitely use their services again!
Aspetti negativi:
Loved the features. Nothing to complain.
Sophisticated conversational platform at exceptional price!
Commenti: It is very good product for customer engagement on WhatsApp. We got very ROI on our marketing campaigns run through them.
Aspetti positivi:
1. Price (these folks are the cheapest in the market) 2. Marketing automation 3. Customer support automation 4. Ultra fast onboarding - It took only 2 days for us to get started
Aspetti negativi:
UI - their platform UI for business is based on the new technology (I was told Google Flutter?) which could sometimes create problems in Safari; With Google Chrome, the platform is seamless.
Best software for whatsapp api
Aspetti positivi:
It works great for our team. Saves lot of time for our team in chatting. Quick & relaible
Aspetti negativi:
Nothing is bad about hello 24. We are impressed
It is a great product to use for marketing campaigns with Whatsapp & engaging with customers
Aspetti positivi:
1. Ease of on-boarding; Onboarding was simple & easy 2. Price - They offer the lowest prices compared to others 3. Ease of use - Simple to use the product & run campaigns 4. Customer support - The team is reachable at any point & answers questions quickly
Aspetti negativi:
Doesn't work well with Safari browser. We tried & were told to use Google chrome. No issues in Chrome
