Sirvoy Booking System

"Great booking system - easy to use"

Commenti: In our company we save time and money using Sirvoy software.
Works every time - any time :)

Vantaggi: Sirvoy booking system has a user friendly platform that makes it very easy for all our employees to use. Easy to customize for our needs and gives us all info needed for quick company status. In our hotel, Sirvoy gives all employees online info regarding guests - who, when, special notes, extra charges upon agreement, cleaning status for rooms, payments, etc. Sirvoy online software gives us rapid full control over our income 24/7.

Inconvenienti: We are most satisfied with this software.

"Great HMS and customer support"

Vantaggi: Easy to use, many options like statistics. It made our job much easier, especially with the use of the channel managers. We of course had some little issues over the past 4 years but they were always solved very swiftly by their professional customer support.

Inconvenienti: It was mentioned by another reviewer already that it isn't possible to just swap rooms instead of moving them first to a dummy room. Another con is that if you cancel a reservation by mistake it is impossible to re-activate it or to move it back to the ctive reservations. You will have to make a complete new reservation.

"Great for a guesthouse, easy to use. But no payment option for Indonesia"

Commenti: Save time

Vantaggi: Easy to use
Automated messages
Editable reservation forms
Links to OTA's

Inconvenienti: No payment options for Indonesia.
They do provide paypal as a payment option, but i would need to change my currency to USD. This doesn't make sense as we are an Indonesian company. How is it that Sirvoy doesn't have a payment option for one of the most populated countries in the world?!

"Easy and Simple"

Commenti: My overall experience is very positiv, as already said the system is very easy and simple to use, a lot of good features and a good overview makes it a perfect software for our hotel.

Vantaggi: Sirvoy is really easy to use. I just started working with it little bit more than a year ago and got used to it very quickly. Good overview and simple layout makes it possible for anyone to understand it.
You can add and change things easily, for example in the calender you can just move a booking from one room to another.

Inconvenienti: There is not really much to say here from my side. There are some details that could be better. One of them is forwarding details from booking channels, just as breakfast (which is included in our bookings) and the phone number, the country code doesn´t appear in the right spot, you got to change those things manually.

"Used it for several years"

Vantaggi: Not much. its a klutzy design. It works mostly but is not easy to understand and frequently presents potential guests with wrong data. See below on ease of use.

Inconvenienti: It looks awful. There is absolutely not one help screen within the product. The terminology is confusing. There are contradictory and confusing sections particularly on setting prices, establishing room prices etc. No facility for multi function rooms - e.g. is stand alone but also part of a suite. Beware because once locked in it is hard to change to another system. although we will do that at some point. There is no help screen anywhere within the system - nothing, nada. There is no support link within the system- the one that appears on one page results in "page not found". Our one attempt to call their hotline resulted in some serious attitude from them and no help at a ll. You had better be pretty smart and computer savvy if you want to use this and be prepared to spend a lot of hours trying to figure it out and make it work.