Rezlynx

Great Product, Great Customer Service

Aspetti positivi:

Guestline deliver on everything they say they will! They have great account management, the implementation process is thorough and we are guided through every step and made to feel at ease. It is seamless and stress-free. The Cloud based system ensures that access to the system is never an issue. The Guestline systems have allowed us to become much more efficient in our operation. The whole booking process is a much simpler and speedier process, making the customer journey more enjoyable for our guests. Guestline is a company with great customer service and hands on support when required which is exactly what we wanted in choosing a provider.

Great PMS for Big / Small Size Hotels

Commenti: So far so good and looking forward putting it in other hotels

Aspetti positivi:

The best part about rezlynx is the flexibility in making changes to the system in order to support each individual business and match their needs. The Selfcheck in that has been introduced to us is a wonderfull tool that makes the hotel succsesfull

Aspetti negativi:

With is being could based platform ofther error due to the internet speed.

An upcoming product to watch out for

Aspetti positivi:

the PMS platform is a great all in one platform. It is very easy to use and has great flexibility in it. The data capture of the PMS is also great and therefore the system is capable of collection vital bits of data.

Aspetti negativi:

The system is capable of collecting good data but the system should be able to provide more reports. At the moment the choice is limited but this could be improved going forward.

Empowering software that is easy to use and read. True property management at it's best.

Commenti: Centralisation, standardisation and channel distribution,

Aspetti positivi:

The team at Guestline have a refreshing common sense approach to Hotel Property Management. With industry grassroots professionals throughout their departments from first line support to the development team, you are assured of quality service, support and advice at all times. Seamless distribution of live availability across all channels with the ability to flex pricing easily, automatically and/or at will has proved invaluable. Ease of use combined with common sense terminology has proven successful in training staff at all levels from on-site front desk personnel to off-site head office accountants. Several years on from our first hotel install, we now have the full Guestline product set throughout our entire group. Being guest-centric has always maintained our strong position in the marketplace and with Guestlines help, we are now starting to offer digital check-in with smartphone door entry. Customers wishing to use this technology can be assured of swift check-in and check-out all safely transacted within PCI-DSS compliance. Guestline? .....No Brainer!

Aspetti negativi:

No one product be it bespoke or otherwise, is perfect but in my opinion, Rezlynx ticks more boxes than the competition. Having implemented and worked with several PMS over the years as well as researching plenty of others, I am satisfied that we have the best of the breed.

We wouldn't want to run one of our hotel's without it

Commenti: Rezlynx saves us time and is continuously evolving to keep up with new developments.

Aspetti positivi:

Guestline's systems and Rezlynx in particular make managing our three hotel's easier for us. The systems are reliable and well thought out with in depth functionality which gives us an edge over some of the competition.

Aspetti negativi:

There is little to dislike but if there's to be one complaint it's that the system is quite complicated for new starters to learn.