--- description: Scopri le funzionalità di Salesforce Customer360, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Salesforce Customer360 - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software gestionali aziendali](/directory/30532/business-management/software) > [Salesforce Customer360](/software/1062021/salesforce-customer360) # Salesforce Customer360 Canonical: https://www.capterra.it/software/1062021/salesforce-customer360 Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/1062021/salesforce-customer360?page=2) > Salesforce Customer 360 è una suite completa di prodotti progettati per rivoluzionare il modo in cui le imprese entrano in contatto con i clienti. > > Conclusione: valutazione di **4.8/5** stelle assegnate da 48 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.8/5** | 48 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.7/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Salesforce - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2003 ## Contesto commerciale - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: inglese - **Paesi disponibili**: Stati Uniti ## Funzionalità - Automazione del marketing - Avvisi/Notifiche - CRM - Creazione di report/analisi - Gestione contatti - Gestione del flusso di lavoro - Gestione della campagna - Gestione della pipeline di vendita - Gestione di potenziali clienti - Importazione/Esportazione di dati - Parametri prestazionali - Quadro della attività - Rendicontazione e analisi statistiche - Strumenti collaborativi - Third-Party Integrations - Tracciamento delle interazioni ## Categoria - [Software gestionali aziendali](https://www.capterra.it/directory/30532/business-management/software) ## Categorie correlate - [Software gestionali aziendali](https://www.capterra.it/directory/30532/business-management/software) - [Software di collaborazione aziendale](https://www.capterra.it/directory/15/collaboration/software) - [Software di intelligenza artificiale](https://www.capterra.it/directory/30938/artificial-intelligence/software) - [Software per automazione della forza vendita](https://www.capterra.it/directory/12/sales-force-automation/software) - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) ## Alternative 1. [WPS Office](https://www.capterra.it/software/126794/wps-office) — 4.5/5 (1532 reviews) 2. [monday.com](https://www.capterra.it/software/147657/monday-com) — 4.6/5 (5726 reviews) 3. [QuickBooks Online](https://www.capterra.it/software/141374/quickbooks-online) — 4.3/5 (8393 reviews) 4. [Jobber](https://www.capterra.it/software/127994/jobber) — 4.6/5 (1420 reviews) 5. [Asana](https://www.capterra.it/software/120550/asana-pm) — 4.5/5 (13547 reviews) ## Recensioni ### "Flexible and powerful CRM and lead management system for big sales teams" — 5.0/5 > **Svetla** | *12 gennaio 2024* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The system can work great no matter if your sales team is small or big, it has all the functionality and integrations you may need > > **Inconvenienti**: The learning curve is a bit steep, particularly as concerns integrations and more advanced functionality > > Salesforce sales cloud helped the team organize the sales process and communicate well on leads, even with most of the team working remote/on the field. ----- ### "Salesforce is the dedicated CRM for Sales" — 4.0/5 > **Becky** | *13 novembre 2023* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: For our company, Salesforce has been a godsend. It helped tremendously with planning ahead and scheduling calls and follow-ups. Connecting Salesforce and Outlook has been really helpful for me because it streamlines my tracking and allows me to go back and add any missing details from my day. > > **Inconvenienti**: It's usually more expensive than competing CRMs, but you may offset that by buying extra licenses for users, whether they're on the platform or not. > > We've been able to log more information about calls, which has helped us make sure different personnel aren't calling the same clients. We fixed a problem where different salesmen were calling the same new leads, and we made it possible to assign specific goals to individual workers. ----- ### "Not a user friendly program for simple sales tasks" — 2.0/5 > **Mary** | *1 luglio 2025* | Industria alberghiera | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: SalesForce offered the ability to have many data tags associated with a given client so that more complex reporting and sorting could be accomplished. > > **Inconvenienti**: The program felt clunky, not user friendly and hard to sort data for simple sales metrics. It required a lot of data to be entered to add a single piece of information for lead management. > > Our team used an integration that did not work well for our company and caused a lot of confusion during a poor transition. ----- ### "BEST VALUE CORPORATE CRM" — 5.0/5 > **Speranza** | *2 novembre 2023* | Marketing e pubblicità | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: It is a CRM, quite complete and professional, easy to understand for anyone and what I liked the most is the tools with which you can help yourself so that you do not forget a task and remind you of them. > > **Inconvenienti**: Disadvantages, definitely not customizing or adjusting it according to the tasks that each person performs. > > I liked it a lot and it was easy to learn to manage it according to my needs, to take advantage of them and save me time. ----- ### "Salesforce Customer360 Experience" — 5.0/5 > **Joshua** | *21 maggio 2025* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I enjoyed the ability to be able to locate all of members information all in one spot. I am able to view customer details to research issues and guide them as needed. > > **Inconvenienti**: It can be a hassle when it comes to training and your company utilizes different versions of Salesforce. There does not seem to be a super user access and so switching access between the different versions of Salesforce can be a little troublesome. > > Salesforce Customer360 overall has been positive and is able to organize the customers information with ease. Being able to see everything you need to know about a customer in one source makes navigating a breeze. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/1062021/salesforce-customer360?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/1062021/salesforce-customer360) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Dati strutturati