SysAid
Cos'è SysAid?
La soluzione helpdesk di SysAid offre un luogo e una dashboard da cui puoi gestire tutto il supporto IT. In un unico luogo troverai tutti gli elementi essenziali di cui hai bisogno, tra cui un avanzato strumento per la gestione dei ticket, funzioni di gestione delle risorse IT, portale self-service e altro ancora. Potrai implementare in modo rapido e veloce il tuo helpdesk personalizzabile dal cloud o come software sul posto scaricabile. Durante gli oltre 15 anni di esperienza, SysAid ha servito oltre 100.000 amministratori a livello globale. Chiedi una versione di prova gratuita o contattaci per scoprire che cosa SysAid è in grado di fare.
Chi utilizza SysAid?
SysAid è adatto a organizzazioni di ogni settore e dimensione, dalle piccole e le medie imprese alle aziende delle classifiche Fortune 500. Dall'edizione di base a quella aziendale, SysAid offre qualcosa alle imprese di ogni dimensione.
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Recensioni su SysAid
Mattia
Molte funzionalità ma configurazione un po’ troppo macchinosa
Commenti: Una volta configurato è funzionale, ma effettuare modifiche e configurazioni risulta un po’ complesso
Aspetti positivi:
Molte personalizzazioni possibili. Possibile sia gestire i ticket che l’assetto dei beni aziendali che i tempi di esecuzione dei lavori
Aspetti negativi:
La personalizzazione é complessa, i menu di amministrazione sono tanti e poco intuitivi.
Sarah
We can track resolved incidents and help customers solve them quickly
Commenti: The central hub for reporting problems and requesting help with information technology. With this application, corporate leaders may see how their IT department is performing as a whole. It also helps customers effectively report issues and request services.
Aspetti positivi:
Sysaid's incident and request management is excellent; the service is responsive and helpful around the clock, and any issues we encounter are quickly resolved. The ease of use for both our IT staff and our end customers. It offers every feature and capability expected of an IT service management system.
Aspetti negativi:
Reports and the dashboard's interface might use some work, as could the overall presentation. The implementation may be fine-tuned to match the new designs, and new features might be added to the reports and dashboards.
Thomas
Alternative considerate:
SysAid - Simple Solution, Big Outcome
Commenti: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
Aspetti positivi:
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience. SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Aspetti negativi:
I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
Jae
Behind the times.
Commenti: A haphazard ticket system that sometimes works better then nothing at all.
Aspetti positivi:
I like that you can make quick keys for EU's to access Web-Portal. I like the customization of tickets, assets and EU portals (once you can figure them out). I love the Language Configuration Text file you can use to make it totally your own. LDAP integration is a total dream come true.
Aspetti negativi:
Customer service is HORRID! To the point of complaints have to go to CEO of SysAid and had to have HER get on the phone with us. Mobile apps for Android and Now iOS are broken or severely limited functionality and VERY outdated compared to other ITSM's apps. RDS never works correctly. Assets have never fully populated, even though all our systems have agents and services enabled correctly. SNMP devices are atrocious to get to populate and forget monitoring... You have to have a degree in Theoretical Physics near to find the OID's and a dedicated systems analyst to research them and keep them updated. Dashboard has disappeared and can't get it to return, let alone ever work. The entire interface is clunky and looks like it was written when XP was in it's prime. WMI Scans are pointless as you can't do anything with the results of those found devices. Small to Medium business would be better off with Spiceworks IMHO.
Risposta di SysAid Technologies
5 anni fa
Thank you for your honest feedback. We understand that life is not always perfect, but we want to have open communication with our customers to keep improving. Sometimes, our CEO jumps on welcome calls with clients, and personally introduces herself. You happened to be on such a call. To answer your issues: Mobile apps - We¿ve been working on new apps for the past few months and are currently releasing them to the App Stores. The iPhone app is available and adopted to iOS 11, and a new Android app is currently being uploaded. Agents and asset management - We¿re working on a better user experience to deploy and manage agents and are constantly introducing updates. Product interface - We just released a new user experience for end users in our Self-Service Portal and are currently upgrading the admin user interface. Take a look at the new Self-Service Portal, to view the new UI we¿re releasing. Your account manager will contact you tomorrow to make sure your issues are addressed
Akosua Tiwaa
Alternative considerate:
Sysaid, the Tool to Bridge Customer and Support Gap
Commenti: Overall, the product is great, aside minor issues, these issues when raised with support, they immediately assist and resolve immediately.
Aspetti positivi:
This is a really easy to use product, easily navigatable and pleasing to the eye interface
Aspetti negativi:
As an administrator, we experience lags that throw our tickets out of order, although set parameters have not been touched or changed
