SysAid
da SysAid Technologies
Chi utilizza SysAid?
SysAid è adatto a organizzazioni di ogni settore e dimensione, dalle piccole e le medie imprese alle aziende delle classifiche Fortune 500. Dall'edizione di base a quella aziendale, SysAid offre qualcosa alle imprese di ogni dimensione.
Cos'è SysAid?
La soluzione helpdesk di SysAid offre un luogo e una dashboard da cui puoi gestire tutto il supporto IT. In un unico luogo troverai tutti gli elementi essenziali di cui hai bisogno, tra cui un avanzato strumento per la gestione dei ticket, funzioni di gestione delle risorse IT, portale self-service e altro ancora. Potrai implementare in modo rapido e veloce il tuo helpdesk personalizzabile dal cloud o come software sul posto scaricabile. Durante gli oltre 15 anni di esperienza, SysAid ha servito oltre 100.000 amministratori a livello globale. Chiedi una versione di prova gratuita o contattaci per scoprire che cosa SysAid è in grado di fare.
Dettagli su SysAid
SysAid Technologies
http://www.sysaid.com/
Fondata nel 2002
Panoramica dei prezzi di SysAid
SysAid dispone di un piano gratuito e offre una versione di prova gratuita.
Versione gratuita
Sì
Prova gratuita
Sì
Implementazione
Cloud, SaaS, Web
Installazione eseguita - Windows
Dispositivi mobili - iOS nativo
Dispositivi mobili - Android nativo
Formazione
Di persona
Live Online
Webinar
Documentazione
Assistenza
Assistenza diretta 24 ore su 24
Orario lavorativo
Online
Caratteristiche di SysAid
Prodotti alternativi
Prodotti di successo
Recensioni su SysAid
Stai visualizzando 5 di 263 recensioni
Thomas B.
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Valutazione complessiva5/5
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Facilità d'uso5/5
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Caratteristiche e funzionalità5/5
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Assistenza clienti5/5
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Rapporto qualità-prezzo5/5
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Consigliato
- Fonte della recensione
- Data della recensione: 19/6/2019
"SysAid - Simple Solution, Big Outcome"
Commenti: The Team are friendly and understood our needs (Once we had defined these). Overall the process has been quite simple, it's simply getting your head around using new software/solutions.
Vantaggi:
I love the fact that SysAid is not a boring 'Out of the Box' 'This is what you get' experience.
SysAid is tailored to your needs during the implementation process, from colour schemes, to custom data fields, to process automation.
Inconvenienti: I dislike the fact that I had to learn 'very basic' HTML to implement notifications. This wasn't a great hinderance, but definitely something I disliked.
- Fonte della recensione
- Data della recensione: 19/6/2019
Eric F.
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Valutazione complessiva5/5
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Facilità d'uso5/5
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Caratteristiche e funzionalità5/5
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Assistenza clienti5/5
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Rapporto qualità-prezzo5/5
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Consigliato
- Fonte della recensione
- Data della recensione: 17/6/2020
"All essencials in one service desk"
Commenti:
IT issues such as internet/ server down, softwares not working, new hiring / off board processes, approvals trough dynamic workflows usage.
The most we like that is automated and no more manual work needed anymore which saves us a lot of time to focus on tasks with higher priority and urgency.
Vantaggi: No need for multiple tools and softwares anymore as SysAid has all essencials in one service desk. Easy to use and friendly. Lots of 3rd parties integrations available, such as Teamviewer, Office365, Sap and much more.
Inconvenienti: I like everything as is completely customizable and automated, maybe like less that the integration with softwares like Sap required a special coding and configuration but fully understand as it was based on our needs which is amazing to have the option to customize according to our requirements and needs. There are tons of softwares that dont offer this and only what it comes by default , out of the box.
- Fonte della recensione
- Data della recensione: 17/6/2020
Rafael V.
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Valutazione complessiva1/5
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Facilità d'uso3/5
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Caratteristiche e funzionalità3/5
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Assistenza clienti1/5
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Rapporto qualità-prezzo3/5
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Consigliato
- Fonte della recensione
- Data della recensione: 12/7/2017
"Not so great customer service."
Commenti: A help desk solution in which none was being used by the companies I worked in.
Vantaggi: The program is cheap. Somewhat easy to setup. Not cluttered like other software I've used in the past.
Inconvenienti: I've used this software for over 7 years. Almost every complaint that everyone else has about this software, I've made myself and the #1 complaint is that the company is based in Israel and they are hard to understand / get a hold of / and don't fully understand the real problems until the issue is explained a few times. I've installed purchased and installed this software in 3 different companies, and the experience was always the same. I then did work for them for a short amount of time. I wanted to bring to them the outside experience being a customer, and all the complaints I kept getting from U.S. customers, and even from other countries. I truly wanted to make this company better. But instead, they started to hire even further away, Romania, will the same comprehension issues. Now that they only 1 rep left for the U.S. and after that, I doubt they will ever hire again in the U.S. because of how different we think about customer service and how expensive we are. So they took one step forward by hiring the first U.S. rep and then myself, to them go two steps backwards by letting me go and hiring in another country for support. Yes, I did work there and am a former employee, now a customer again. But I was a customer before that, and nothing has changed before I started working there, and nothing will after I am gone. So please do not delete this review and publish for all to see as I wanted nothing for this company to succeed and instead I was shown the door.
- Fonte della recensione
- Data della recensione: 12/7/2017
Andres E.
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Valutazione complessiva5/5
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Facilità d'uso5/5
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Caratteristiche e funzionalità5/5
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Assistenza clienti5/5
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Rapporto qualità-prezzo5/5
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Consigliato
- Fonte della recensione
- Data della recensione: 8/6/2020
"SysAid, Excelente aplicación soporte IT"
Commenti: Es la herramienta de soporte interno de la compañía, nos permite gestionar, dar seguimiento y solucionar los diferentes problemas, KPI de área IT, control de activos.
Vantaggi: Excelente aplicación , fácil configuración, herramientas e integraciones con otras aplicaciones corporativas, funcional, reportes y estadísticas confiables, base de conocimiento para ingenieros y usuarios finales.
Inconvenienti: hay algunas novedades que se requieren implementar pero no hay documentación en español
- Fonte della recensione
- Data della recensione: 8/6/2020
James W.
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Valutazione complessiva4/5
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Facilità d'uso4/5
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Caratteristiche e funzionalità4/5
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Assistenza clienti5/5
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Rapporto qualità-prezzo5/5
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Consigliato
- Fonte della recensione
- Data della recensione: 7/10/2019
"SysAid Review"
Commenti: We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.
Vantaggi: Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.
Inconvenienti: Workflow management is a little outdated and has a bit of a learning curve.
- Fonte della recensione
- Data della recensione: 7/10/2019
