Da 15 anni aiutiamo le aziende italiane
a scegliere i migliori software

Cos'è ConnectWise PSA?

Ottimizza i processi del servizio clienti con la potente piattaforma di helpdesk di ConnectWise Manage. ConnectWise Manage sfrutta il sistema di gestione dei ticket proprietario dell'azienda e leader del mercato, permettendo ai fornitori di soluzioni tecnologiche di offrire ai propri clienti un supporto straordinario. La piattaforma di helpdesk e il sistema di gestione dei ticket di ConnectWise Manage consentono al team di ricevere, elaborare e rispondere alle richieste di assistenza in modo rapido ed efficiente.

Chi utilizza ConnectWise PSA?

Realizzata per le aziende che vendono, supportano e forniscono assistenza per prodotti tecnologici, dai fornitori di servizi gestiti e nel cloud alla stampa gestita, al VOIP e ai VAR.

ConnectWise PSA Software - 1
ConnectWise PSA Software - 2
ConnectWise PSA Software - 3
ConnectWise PSA Software - 4
ConnectWise PSA Software - 5

Hai dubbi su ConnectWise PSA? Confrontalo con una delle alternative più popolari

ConnectWise PSA

ConnectWise PSA

4,1 (239)
Nessun prezzo trovato
Versione gratuita
Prova gratuita
92
27
3,6 (239)
3,8 (239)
3,7 (239)
VS.
Prezzo di partenza
Prezzi
Caratteristiche
Integrazioni
Facilità d'uso
Rapporto qualità-prezzo
Servizio clienti
15,00 USD
mese
Versione gratuita
Prova gratuita
116
85
4,5 (3.258)
4,4 (3.258)
4,5 (3.258)
Le barre verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

Altre alternative interessanti a ConnectWise PSA

Freshdesk
Funzionalità più votate
Chat in tempo reale per i consumatori
Gestione dei biglietti
Gestione dei ticket di assistenza
Xodo Sign
Funzionalità più votate
Autenticazione
Firma elettronica
Firma multipla
ServiceNow
Funzionalità più votate
Gestione dei biglietti
Gestione dell'accordo sul livello di servizio (SLA)
Gestione di incidenti
Yapp
Funzionalità più votate
Accesso da dispositivi mobili
Avvisi/Notifiche
Pianificazione di eventi
Autotask PSA
Funzionalità più votate
Avvisi/Notifiche
Gestione dei biglietti
Gestione dei ticket di assistenza
Kaseya VSA
Funzionalità più votate
Accesso/Controllo remoto
Monitoraggio dei server
Notifiche in tempo reale
Spiceworks
Funzionalità più votate
Avvisi/Allarme crescente
Gestione dei biglietti
Gestione di incidenti
QuickBooks Desktop Pro
Funzionalità più votate
Contabilità generale
Fatturazione e contabilizzazione
Reddito e stato patrimoniale
SysAid
Funzionalità più votate
Avvisi/Allarme crescente
Gestione dei biglietti
Gestione dei ticket di assistenza

Recensioni su ConnectWise PSA

Punteggio medio

Nel complesso
4,1
Facilità d'uso
3,6
Servizio clienti
3,7
Caratteristiche
4,1
Rapporto qualità-prezzo
3,8

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
40%
4
39%
3
14%
2
3%
1
4%
Michael
Michael
Utente LinkedIn Verificato
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: GetApp

Long time ConnectWise user still loves ConnectWise

5,0 8 anni fa

Commenti: I did 3 years of research before deciding on a PSA. I had a very small company at the time (1 person, me) My colleagues thought I was crazy for buying such a robust system for being such a small company. I bought it because of the built in automation and the ability to create complex agreements. I still have it and I have seen it improve immensely over the years. It's has a .net client and a web interface. Supports widget based pods. Meaning you can add the things you want, remove the things you don't want, and customize the interface per user. QuoteWerks, ConnectWise, Kaseya, Quickbooks - and they ALL integrate. Connectwise will try to sell you, quosal, connectwise, labtech. Personally, and this is just my opinion, Labtech is too complicated. I hate the interface tech's have to use, with a passion. I did some subcontracting for a company that uses LabTech and I had a hard time trying to find the tools I'm looking for. Kasey's interface it so much more user friendly, it's web based. took me a week to become familiar with Kaseya interface, used LabTech for 3 months and was fumbling around trying to find my tools. I checked out LabTech recently, June 2016 and it still sucks. I could go on and on.. So I'll just end here. Just buy ConnectWise, you'll be glad you did.

Aspetti positivi:

Mobile iPhone app is A W E S O M E !!! Your clients can use the customer portal Constant Updates Feature request bidding system. 24 hour support online training videos Application blueprints, telling you which modules interact with other modules. Handles complicated and compounded agreements. If you can sell it, ConnectWise can do it. QuickBooks integration is seamless. if you create a product in ConnectWise it will automatically create the product in QuickBooks when it syncs. Mark invoices as paid in QuickBooks and sync to ConnectWise. They are the biggest, so they integrate with everybody. Go to a big IT conference and ask how many people use ConnectWise. The majority can't be wrong.

Aspetti negativi:

It can be overwhelming for small companies The north american cloud can be slow sometimes, they know about it, they are rewriting the program so it operates faster but it's a big project. so they release bits and pieces at a time (weekly) If it isn't in ConnectWise it didn't happen, yeah it adds a bunch of work to your day. Junk in junk out. Each user needs their own account. don't buy the on-premise edition, you won't be able to keep up with the updates. They update so frequently I have to update my QuoteWerks frequently,

Warren
General Manager (UK)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

A great solution to combine all the needs of an MSP

5,0 2 anni fa

Commenti: We signed up with Manage over 12 years ago and have never looked back. It is constantly being improved, it links our RMM tool with the CRM capabilities and provides all of our staff with their base Software to be running day in, day out.

Aspetti positivi:

We primarily purchased Manage for its Ticket facility. It now integrates all of our departments, including finance, support, sales and procurement.

Aspetti negativi:

Most of the gripes over the years, have been resolved to be honest, though regular updates. In terms of pricing, it's not the cheapest out there. But it does the job well. I guess the support has been better in the past. More often that not now, if you get a problem, it's rarely a quick fix. It has to get escalated etc.

Seth
President (USA)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Our ConnectWise Experience

1,0 5 mesi fa

Commenti: In 2007, we started as a computer repair shop and evolved into an MSP with 20 technicians. This year, I made a regrettable decision: we transitioned our entire tech stack to ConnectWise, moving away from Autotask, N-able, and Zomentum. Since then, we've invested over a thousand man-hours just trying to get the system functional.We took an objective approach, documenting ConnectWise's limitations, missing features, and bugs. Our conclusion: it's a step backward from the tools we used before. Details available upon request, as we're not sharing the document publicly due to legal reasons.To make matters worse, we're in a three-year contract with little flexibility from ConnectWise to find a solution. We're even considering paying for the software without using it. If you're contemplating a switch, I implore you to learn from our mistakes. Our experience can hopefully help others make more informed choices.

Aspetti positivi:

- The ability to easily create recurring service tickets

Aspetti negativi:

-Workflows run on a 10-minute timer rather than constantly-Ticket templates can only be applied after creating tickets-Opportunity templates don’t exist-No way to standardize note creation that impact status and email CC-No way to standardize time entry creation using templates that impact status and email CC-Client’s e-mail address does not appear on opportunities-No way to add in-line pictures to opportunities. Only downloadable attachments-No way to add multiple resources to an opportunity’s activities-No standard approval function for approve and post process-No notify resource option for individual notes-No way to edit schedule entry descriptions-No way to add multiple tickets to a service call-No way to bookmark or favorite a client-No way to edit items added by exchange-No way to view a 5-day work week on the calendar-No way to add opportunity pods-Ticket automation regarding changing boards doesn’t allow for simply changing boards and keeping other settings on the ticket, such as status and work type-Services and products do not group under one invoice without creating an additonal invoice-To give a discount you must create a line item specifically for this.-Default billable rates changes when board changes-Can’t add more teams to the Dispatch Calendar list. (known issue)-Agreements and time/tickets can’t be invoiced together-No support for browser based predictive textNo characters for the additional 40 items on my list.

Mark
Director of Business Development (USA)
Servizi e tecnologie dell'informazione, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great ticketing system at an affordable price

4,0 3 mesi fa

Aspetti positivi:

Setup was straightforward, CW has a great implementation team that works with your schedule and dives into the areas important to your business.

Aspetti negativi:

Integration with other customers' ticketing system is not available natively and requires costly 3rd party tools.

Carl
President CEO (USA)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Connectwise PSA provides complete automation

5,0 anno scorso

Aspetti positivi:

Comprehensive and easy to use once it is configured.

Aspetti negativi:

While it is extremely powerful it does take a fair amount of time to set up and configure.