Five9 Predictive Dialer

Five9 Predictive Dialer

da Five9

Chi utilizza Five9 Predictive Dialer?

Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from premise-based software to the cloud.

Cos'è Five9 Predictive Dialer?

Improve your talk time by 300% with Five9's Predictive Dialer. Automated dialing algorithms ensure the next caller is available when the next agent is ready. Your agents will spend less time dialing or listening to busy signals, and more time talking to customers, with easily adjustable dialing modes to fit your business needs. Five9 helps manage your lists and campaigns, monitor calls, report in real-time, coach agents and comply with TCPA. See why 2000+ customers trust Five9.

Dettagli su Five9 Predictive Dialer

Five9

http://www.five9.com

Fondata nel 2001

Panoramica dei prezzi di Five9 Predictive Dialer

Five9 Predictive Dialer non dispone di un piano gratuito e non offre una versione di prova gratuita.

Versione gratuita

No

Prova gratuita

No

Implementazione

Cloud, SaaS, Web

Formazione

Di persona

Live Online

Webinar

Documentazione

Assistenza

Assistenza diretta 24 ore su 24

Orario lavorativo

Online

Caratteristiche di Five9 Predictive Dialer

Software per predictive dialer
Conformità FCC
Conformità FTC
Gestione degli elenchi
Gestione della campagna
Gestione di potenziali clienti
ID chiamante specifico della campagna
Monitoraggio delle chiamate
Programmazione chiamate
Registrazione delle chiamate
Trasferimento delle chiamate

Recensioni su Five9 Predictive Dialer

Stai visualizzando 5 di 373 recensioni

Nel complesso
4,2/5
Facilità d'uso
4,2/5
Servizio clienti
4,3/5
Caratteristiche
4,1/5
Rapporto qualità-prezzo
4/5
Wendee C.
Reset Specialist
Settore automobilistico, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 6/11/2018

"My job my life"

Commenti: I use this on a daily basis for my job. Over 3 years now I've been using it and whenever i have any issues even slight, they are there to help me thru it. There's been a few times I've had my own pc issues and they have been there to help me get it going and back onto work. Love this software.

Vantaggi: This is the software I use to do my job daily. I've used it for over 3 years now and it is exceptional. It hasn't lead me wrong at all and even at times I have a slight issue, the tech support is superb and very helpful, patient and kind. I wouldn't be able to do my job and keep my job if this wasn't such a great software program.

Inconvenienti: Only thing i can say I dislike about it would be not being able to enlarge font during chat usage, but it's such a minor thing that I don't even notice and someday it will probably be changed as well.

Risposta del fornitore

da Five9 il giorno 16/11/2018

Hello Wendee,
Thank you for sharing your amazing feedback with us. We're happy to hear that you love our software and our customer support. Please let us know if we can ever be of service.

  • Fonte della recensione 
  • Data della recensione: 6/11/2018
Kimber C.
Management
Servizi ai consumatori, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    3/5
  • Consigliato
    8/10
  • Fonte della recensione 
  • Data della recensione: 1/10/2019

"If you want the best..."

Commenti: The overall experience is great as you can focus on running your business rather than fighting with software. The multiple modes of dialer is extremely helpful too.

Vantaggi: After several trials with other dialer systems and getting out of a contract with another dialer company, Five9 is simply one of the best systems for large organizations. Not only is it user friendly and easy to set up and management, the reporting functions are great and customizable. So easy to add/remove users and update skills. Uploading leads is a synch.

Inconvenienti: The ability to view agent chat sessions needs to be improved. It appears there is functionality there but in fact, you must log on as the agent to view. Upon doing so, you must kick the agent out of production.

Risposta del fornitore

da Five9 il giorno 14/10/2019

Hi Kimber, thank you for taking the time to share your review here on Capterra. We are so happy to hear that you are having a great user experience, thank you for being part of the Five9 family. Please do not hesitate to reach out to us if we can be of any further service.

Best Regards,
Cindy Seto
Customer Advocacy Manager

  • Fonte della recensione 
  • Data della recensione: 1/10/2019
Gilbert F.
Vendor Manager
Beni di consumo, 501-1.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    4/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    3/5
  • Rapporto qualità-prezzo
    4/5
  • Consigliato
    8/10
  • Fonte della recensione 
  • Data della recensione: 9/6/2020

"Five9 Review"

Commenti: Handle time efficiencies have been realized and a greater insight to where and how agents spend their time. It integrated well with our proprietary CRM.

Vantaggi: The product is easy to use, reporting is flexible and insightful. Because of Five9's capabilities we were able to move our in house agents to a work from home agent with little to no effort at the beginning of the Pandemic.

Inconvenienti: I don't like that data, both production and call recording is only kept for 60 days unless there are additional costs incurred. If you are on a tight budget, this restriction is extremely inconvenient.

Risposta del fornitore

da Five9 il giorno 25/6/2020

Hi Gil,

Thank you for your response and for taking the time to share your feedback. We are happy that you are having a great experience.

Best regards,
Five9

  • Fonte della recensione 
  • Data della recensione: 9/6/2020
Christopher M.
Administrator
Marketing e pubblicità, 13-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    3/5
  • Facilità d'uso
    1/5
  • Caratteristiche e funzionalità
    2/5
  • Assistenza clienti
    3/5
  • Rapporto qualità-prezzo
    3/5
  • Consigliato
    0/10
  • Fonte della recensione 
  • Data della recensione: 6/8/2019

"Hard to implement, but robust"

Commenti: It's very robust software, but the implementation is not worth the trouble- it's made for calling a large, large body of numbers with little need to change the leads within the campaign.

Vantaggi: Once you get it going, which isn't easy at all, it doesn't quit running.

Inconvenienti: It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

  • Fonte della recensione 
  • Data della recensione: 6/8/2019
Savanna S.
Customer Service rep
Servizi ai consumatori, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    Nessuna recensione
  • Rapporto qualità-prezzo
    Nessuna recensione
  • Consigliato
    8/10
  • Fonte della recensione 
  • Data della recensione: 1/6/2020

"Costumer service rep"

Vantaggi: It’s easy to use just enter your password and you’re in username is already saved.

Inconvenienti: Wish password would save so I can log in without always typing!

Risposta del fornitore

da Five9 il giorno 25/6/2020

Thank you Savanna for taking the time to share your feedback.

Best,
Five9

  • Fonte della recensione 
  • Data della recensione: 1/6/2020