--- description: Scopri le funzionalità di Comm100, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Comm100 - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [Comm100](/software/108889/comm100-live-chat) # Comm100 Canonical: https://www.capterra.it/software/108889/comm100-live-chat Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/108889/comm100-live-chat?page=2) > Comm100 mette a disposizione il software di coinvolgimento dei clienti digitali che aiuta le organizzazioni a rispondere a domande, risolvere problemi e soddisfare i clienti. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 108 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Comm100? Pensato per le organizzazioni che devono risolvere problemi e soddisfare i clienti nel modo più efficiente ed economico possibile. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 108 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Comm100 Network Corporation - **Area geografica**: Vancouver, Canada - **Anno di fondazione**: 2009 ## Contesto commerciale - **Prezzo di partenza**: 31,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: bulgaro, cinese, francese, giapponese, greco, inglese, italiano, olandese, portoghese, russo, spagnolo, tedesco, turco - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209 ## Funzionalità - AI Copilot - Accesso da dispositivi mobili - Alerts/Escalation - Analisi aumentata - App per dispositivi mobili - Assistenza clienti - Autoresponders - Branding personalizzabile - CRM - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Database clienti - Elaborazione del linguaggio naturale - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della knowledge base - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione delle attività - Gestione delle code - Gestione delle comunicazioni - Gestione delle riunioni - IA/Machine learning - Instradamento automatico - Intelligenza delle conversazioni - Lead Qualification - Live Chat - Modulo offline - Rendicontazione e analisi statistiche - Riconoscimento della lingua - Risposte automatizzate - Sicurezza dei dati - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Strumenti collaborativi - Suggerimenti di query - Supporto da remoto - Sviluppo senza codice - Targeting geografico - Task Automation - Third-Party Integrations - Trasferimento/Instradamento - Video Chat - Videoconferenze ## Integrazioni (33 in totale) - Adobe Commerce - CANVAS - Calendly - Cisco Unified Contact Center Express - Confluence - Drupal - Drupal Commerce - Dynamics 365 - Ellucian - Ellucian Student - Facebook Business Suite - GoTo Meeting - Google Drive - HubSpot CRM - Instagram ... e altre 18 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per Remote Work](https://www.capterra.it/directory/31855/remote-work/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per chatbot](https://www.capterra.it/directory/32448/chatbot/software) - [Software per assistenti conversazionali](https://www.capterra.it/directory/31596/conversational-ai-platform/software) ## Alternative 1. [Tidio](https://www.capterra.it/software/144040/tidio-chat) — 4.7/5 (590 reviews) 2. [Wati](https://www.capterra.it/software/204314/wati) — 4.6/5 (203 reviews) 3. [Denser AI](https://www.capterra.it/software/1064391/denser-ai) — 5.0/5 (31 reviews) 4. [Tiledesk](https://www.capterra.it/software/187541/tiledesk) — 4.6/5 (154 reviews) 5. [Intercom](https://www.capterra.it/software/134347/intercom) — 4.5/5 (1132 reviews) ## Recensioni ### "This is a great tool for providing live chat to our customers. We've been using it for 2.5 years now" — 5.0/5 > **Drew** | *19 dicembre 2017* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Easy to get up and running and customize. Easy to manage multiple interactions. Switching between devices or refreshing browser doesn't lose session. > > **Inconvenienti**: When there are problems it can be a bit of a blackbox. No real troubleshooting tools. Can't monitor chats on the mobile app. > > Easy interaction with customers. ----- ### "Everything you could want from a live chat system and more..." — 5.0/5 > **Chris** | *7 settembre 2020* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Comm100 has excellent features, a good range of tools and is well-priced compared to some competitors. It's not as cheap as some alternatives but you really do get what pay for with Comm100. We've been with Comm100 for around 4 years now since making the move from LivePerson and it has improved the service and customer relations to no end. The system is easy it use and fluid from both agent and customer's perspective. The system has a plethora of different integrations through their library of pre-built integrations such as SalesForce, or if you have any self-hosted reporting does then you can integrate directly through the Comm100 API. > > **Inconvenienti**: In our experience we have come across nothing negative. There have been features that didn't exist or work for our particular use case in the beginning but Comm100 do not shy away from addressing customer needs and many development requests we've made have been considered and deployed to the platform. > > The ability to provide solid, fluid, customer service. It seems a basic requirement and one all live chat providers should be able to meet, but after experience with numerous other providers, Comm100 has been the only one that has provided a consistency high level of service to internal teams and our customers. High availability built in makes it stress-free. Engagement and relationships with our customers have certainly improved and we hope to be with Comm100 for the foreseeable future. ----- ### "Expensive for something so basic." — 2.0/5 > **Utente Verificato** | *24 settembre 2021* | Vendita al dettaglio | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: There is nothing I like about this solution, if I did not inherit Comm100, I would not be using this. Lacking many features that are basic to almost all customer service tools. Reporting is basic, no way to slice and dice your own data. > > **Inconvenienti**: Reporting is very weak, it is very limited. The dashboard does is not customizable, it's a take what you can get information. > > It is just that, a chat solution, you can do the same with less the cost. It is not a machine learning chatbot, it is very basic. ----- ### "Better way to communicate" — 4.0/5 > **Amit** | *14 giugno 2019* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Very Friendly - Handled many other chat programs, but i find comm100 very friendly and very easy to navigate, with minimum setting one can setup and use it within minutes. Excellent Reporting - Reporting mechanism is very robust, with a click you can see complete report. Comm100 can categorize incoming communications to proper department, which is one of the excellent feature, we can then transfer those chat to separate operators. Another best feature is the Ban list, where you can ban those fake people and irritating customer who has nothing to do with your product. > > **Inconvenienti**: Slightly contradict with pros that i have written above with reports, slightly more in-depth would be excellent, for example few days back i wanted to take report of chats volume with time, but i could do only with half-an-hour distribution, if it could be more details would have been very helpful. ----- ### "Comm100 has good pricing and functionality" — 5.0/5 > **Rob** | *28 luglio 2020* | Vendita al dettaglio | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: The pricing and features of this chat product is definitely top notch. The features included make it for an excellent, full experience for the agent and the customer > > **Inconvenienti**: The reporting is very lacking. Splitting out agents can be challenging. We normally will download to excel and apply pivot tables to get the information we need. It would be nice to have a click and go option within the application though > > Good customer service, good team, excellent follow through and easy to launch ----- Pagina: 1/6\ Avanti: [Pagina successiva](https://www.capterra.it/software/108889/comm100-live-chat?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/108889/comm100-live-chat) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati