Sage Timeslips

Time Tracking Software

Aspetti positivi:

It was nice to have an electronic way to track time and client work. You can set-up multiple users and multiple clients.

Aspetti negativi:

If you have multiple users it can get expensive as each person accessing is required to have an individual license.

Sage Timeslips Review

Commenti: The customer service detracts from the quality of the program which I think is excellent.

Aspetti positivi:

Timeslips has excellent time tracking and billing features. The billing and invoicing features are excellent.

Aspetti negativi:

In all honesty, I am extremely disappointed in how Timeslips provides support to customers. Trying to solve a problem through "chat" services is ridiculous. What has happened to one-on-one conversation? Customer support is the worst feature of Timslips, yet it should be the most important feature aside from the product itself. Also, for the amount of money I am paying each year, I should have the ability to have more than 4-5 support interactions with being charged. I honestly believe that these issued should be addressed.

Antiquated compared to the options available today

Commenti: Overly complex and antiquated. Takes too much time from both the end user and administrators. We are way happier using Avaza and Quickbooks than we ever were on Timeslips.

Aspetti positivi:

There wasn't much to like about Timeslips except maybe an abundance of reporting

Aspetti negativi:

Clunky and over complicated. Interface was outdated. Started on the locally hosted version which was nearly impossible to upgrade and required keeping a really old computer around. Did demos with Sage to see about getting on a newer version and I wasn't impressed at all with their offering compared to other products I was looking at.

Worth the Effort

Commenti: I have used Timeslips for nearly thirty years. I would hate to have the expense of recreating my database, and while other programs indicate that they can translate my old database and copy it, I am comfortable with the software, although the increased expense and limited utility of the last several years of updates makes me assess how much longer it will be before I switch to a competing program at a lower price. I certainly am not receiving any discounts for customer loyalty.

Aspetti positivi:

Timeslips takes time to imput data, use and customize. But once you set up your system and create what you need, it speeds up your billing process and enables you to create very accurate billing records, and template vast amounts of information for subsequent use. The service and technical assistance providers generally come up with serviceable solutions and are very courteous and responsive, and I like the feature in which they send transcripts of the conversations after so I can use them and effect further repairs as needed.

Aspetti negativi:

Over the years, the program has grown and become so much more complex, and some aspects are harder to use. I wish the "knowledge base" was easier to use for those of us who are less social media based and less involved in internet "chats". I would prefer a database of short tutorials on basic usage issues. Also, although it is part of the industry, I really hated moving from owning the software to "renting" it and paying substantial annual fees for the software. For a smaller practitioner, this is very expensive and the updates don't really provide much benefit to me - my use of the software really has not changed over time, even though the software becomes more complex.

Timeslips Review

Commenti: Overall, Timeslips is the only program we have used at our law firm but I do wish customer support was better and that it was more user friendly.

Aspetti positivi:

I appreciate that Timeslips has client history and that we can view previous bills with ease and without having to print them out again. I also like that there are numerous reports that can be run but there are so many options that you can get lost in the process. We have also used the abbreviations and have found them to help get more slips entered faster.

Aspetti negativi:

There are a few things that I have been underwhelmed with. For one, depending on version you are limited to customer support options. Knowing that our version only allows for 3 chats under our subscription, I have had to save questions for months to ask when you finally do get someone to respond to you. If you are willing to do a live chat for hours before you can get someone on the phone, then I guess this would work well for you. I will say, once I finally got a representative to remote into our Timeslips, it was Extremely helpful to explain numerous issues with someone seeing your problem on the screen. I was able to get most of the questions I had to reserve answered. Even though I had support on with me they could not understand why Data Verification would not work to resolve client balances, I was told that an upgrade effected that in the program and it hasn't been fixed yet. How will we know when it is fixed? Another thing that absolutely drives me crazy is the NUMEROUS clicks and messages that pop up just to get one invoice printed and sent to LEDES. We are also having issues trying to close client accounts without going back through each and every invoice and AR transaction to find the solution.

Timeslips experience

Commenti: Generally positive, as compared with the alternatives.

Aspetti positivi:

Quite easy to learn for new staff. Also allows real-time information for billing immediately after completing engagement.

Aspetti negativi:

Reporting terminology and report very confusing and not easily translatable to our business needs (accounting)

It's an ok product

Commenti: Very frustrating

Aspetti positivi:

It does billing and invoicing but that's about it

Aspetti negativi:

Very frustrating to get answers to questions; very frustrating to get through to tech support to get information; issues linger

Cathy Ann Helmstadter CPA's & Associates, Inc. Sage Timeslips User Review

Commenti: Our company is an accounting firm. We were quite overdue to upgrade to a current version of Sage Timeslips and did so in 2020. We have experienced numerous challenges since the upgrade. [sensitive content hidden] and myself as a user, were disappointed with the training that the company paid for with the purchase of our program upgrade. The training was pertinent to billing for a law firm and did not apply to our billing needs. It would be very helpful if a variety of training options were available for different types of industries. We have tried to utilize customer support for various issues and found the "Chat" version of support ineffective in getting a definitive resolve. Also the inability to access or to print a copy of a Chat support session after it is ended.

Aspetti positivi:

The availability to customize a variety of features. In example, reports, timeslip & expense entry viewing, account receivable transactions for viewing, etc.

Aspetti negativi:

The process of preparing the billing of invoices is very time consuming. We have found the customization of invoices to be difficult to format. Templates that we created to optimize a variety of client billing needs, have been inconsistent. Although we have chosen the exact same customized template for several clients, the invoice appearance from client to client is not the same.A suggestion that would help to save time when preparing the invoice billing is, to have the ability to hold or bill multiple time or expense entries all at once. It is quite time consuming that the program requires this process to be done to a single entry at a time.

Timeslips Review

Commenti: All of the features are pretty comparable to other billing software. I used to love their support, but not anymore. It is the reporting capability that I love. I am also disappointed the budget portion of the program doesn't work. I used it all the time in past years, and now it doesn't function and is of no value.

Aspetti positivi:

I love the reporting capability. I also like that it is user-friendly.

Aspetti negativi:

The support. It is almost impossible to get an answer promptly from Support, and it is very cumbersome. I have to jump through too many hoops for someone to help me. I used to love the support, but it has become horrible in the last several years. The operating system is not stable. I have been using Timeslips for twenty years and have stayed with it due to its reporting capability. I have found it unparalleled to other billing software.

Sage Timeslips: The bane of our law firm's existance

Aspetti positivi:

While called the swiss army knife of billing systems, we found Sage Timeslips to be bloated, buggy and confuszing. The best part of the software for our office is that we don't use it anymore1

Aspetti negativi:

Support was awful. We spent a small fortune maintaining it, and paying consultants to fix it.

Worth Figuring Out How to Use

Commenti: Easy to use once you get the hang of how to use

Aspetti positivi:

The best thing about TimeSlips is easy access to payment and time slip histories. Monthly billing statements are easy to print. However, statements do have their cons, which I will address below. I also like being able to customize tasks and assign flat rate time to those tasks, if applicable . So many features as a small, one attorney/one staff office we do not even use. We have had this program over 10 years and it still performs as expected without issues.

Aspetti negativi:

Get connected with gmail for electric billing, not everyone uses outlook. Also, set up a way to not have to print the recap of billing on future bills since it can become a waste of paper and an expense on small offices for paper and ink with clients that have several pages of previous billing pages.

Timeslips makes remote billing so easy

Commenti: Overall, timeslips has been great for our firm. We have been using it for over 20 years and have no thoughts of changing.

Aspetti positivi:

The timeslips ecenter is a very useful and needed add-on that we continue to appreciate. I have found timeslips to be very user friendly for basic tasks (time tracking, invoicing) and it gives great snapshots of billing history per client.

Aspetti negativi:

I don't find the custom reports to be very user friendly. I have spent a long time trying to get a report on somethings that I think should be a simple and frequently used. I think I would benefit more from a simpler way to generate reports. We had a change in administrators here and have been unable to set up the function to email invoices from the new administrator. Integrating law pay has been difficult as well - I believe they're support to work with each other but I have to manually run both separately.

27 years and counting

Aspetti positivi:

Our firm has used Timeslips exclusively for our legal billing for over 27 years. I like that there's no limit to the billing history accessible.

Aspetti negativi:

I hate not having tech support accessible by a quick phone call. I don't like that very few of the reports have drill down functions.

is it a good program

Commenti: Again only program I have used; can't compare; I do wish it was more user friendly.

Aspetti positivi:

Its the only program I have ever used so I don't know.

Aspetti negativi:

Changing the layout of the bill.Being able to delete a client instead of putting into inactive or closedSetting up an account as flat fee it always adds the client's deposit each month. If told during the matter that it is flat fee I have to retype the entire client entries all over and close the first account. THIS IS A HUGE PROBLEM!

Time slips review 5-3-2023

Commenti: I have used Timeslips for 28 years.

Aspetti positivi:

Time slips is easy to use. I didn't want to learn a new system.

Aspetti negativi:

It is an unstable software and frequently gives error messages. You have to exit and restart the program. Right after I bought the last significant upgrade the tech support went to having to do an on line chat and then when that didn't work you could get a real person to call you. Always before I could call and get a tech person live 24/7.

Excellent Product

Commenti: I have been working with Timeslips for over 25 years. I have reviewed other products but none offers everything that Timeslips does.

Aspetti positivi:

Billing. Reporting. Ease of use. I am a very long user of Timeslips and would not want to switch to anything else.

Aspetti negativi:

I would like be able to customize reports more, and be able to export to inactive clients.

Need to compete with Practice Panther Software and have the ability to bill on your IOS Apple devic

Commenti: When I connect with tech support [sensitive content hidden] is terrific extremely knowledgeable they need to clone him!remote access into your computer is very helpful

Aspetti positivi:

History billing feature and emails to client itemized monthly billing

Aspetti negativi:

you need to wait 4-5 days to speak with tech support as a premium member that is not acceptable been a user for 15 plus years

Sage story

Commenti: Poor

Aspetti positivi:

It tracks expenses and payments but I cant tell what Ive billed the clients for previously. MY staff did a "work around" by doing everything twice and manually doing hte invoices... I put a stop to this once I found out about it after my office manager retired.

Aspetti negativi:

THe invoices dont show historical bills. Sometimes the "billing history" is empty. But there have been payments made for expenses. Also the quickbooks integration doesnt work and it causes me to go into "task manager" to kill QB whenever I need to use QB since the launch at ZTS opening didn't go off.

Hope you never need to change your payment method.

Commenti: I finally got connected with [sensitive content hidden] and that did the trick. He was knowledgeable and kind, despite my frustration after trying to get this done for 4-5 days. Sheesh. I’ve been billing via TIMESLIPS for 10+ years or I would switch to another program.

Aspetti positivi:

The program works fine. Customer support is ridiculously cumbersome. Do they really need this much security for a solo practitioner to change the payment information?

Aspetti negativi:

It took me almost a week to change the payment method on the account. When I tried to find a link through chat, that didn’t work. You have to go through a multi-step process to access your customer portal. And nothing is obvious from their website that contains the account info. Did their best programmer quit or something? This is crazzzzzzzy!!!

Good product but hard to get help

Commenti: Overall, our experience is good to average. I feel like the price is high on a subscription basis.

Aspetti positivi:

Timeslips is easy to use once set up. We use it to input attorney time and expenses and to produce bills/invoices at month end (or on demand).

Aspetti negativi:

It is hard to get assistance when needed. The online "help" sources are not often helpful when we have questions on specific items related to our firm.

Technical Service: Good but Extremely Hard to Reach

Commenti: I liked the old version, where I purchased the program, better. This is very expensive and not user friendly.

Aspetti positivi:

I think this program is great but usability and technical support to address issues is extremely elusive. Live Chat, which I am required to enter, more often than not, during regular business hours, is unavailable. There is no other way to get to Tech Support. Then, if I am lucky and can get to live chat, there is always a long wait.

Aspetti negativi:

The unavailability to get tech support help timely. I pay a lot per month for this program, and I am very unhappy with the availability to get help when the program malfunctions.

Valuable legal tool

Aspetti positivi:

I find the process easy to use and a very valuable tool of management of income, expenses and timeline activities

Aspetti negativi:

The thing I detest is there's virtually NO customer service unless elevated and back-door'd through Sales. The referral to help-list pages and community of users is absolutely ridiculous for a tool as expensive as this is. The fact I pay for a service contract and get no service unless I threaten to unplug is absurd and unacceptable.

Review

Commenti: okay

Aspetti positivi:

I like it because i have been using it for years and i am familiar with it

Aspetti negativi:

I would like there to be an app feature for billing so that I can input my billing from anywhere. I also get regular complaints that the format of the bill is very confusing. My clients don't understand the bill and then call to get clarification which is a wasteful use of my staff's time.

PLG TS review

Commenti: I've used Timeslips for 20+ years. Luckily I don't need to use it except to bill clients and accept payments, but I know there is a lot more that I could be using that I haven't spent to time to figure out.

Aspetti positivi:

Ease in use and it does what I need it to do.

Aspetti negativi:

training is confusing. Not the easiest to get training. I google a lot of what I need to know.

Solid software

Commenti: Works well to keep track of attorney billing but would love more flexibility to design invoices and reports.

Aspetti positivi:

Entering attorney time for billing is simple and intuitive. Interface is unfussy and easy to navigate for the most part.

Aspetti negativi:

Lack of flexibility to design invoices - the design platform is difficult to use and unnecessarily complicated and rigid. Similar lack of flexibility with reports.