Da 17 anni aiutiamo le aziende
a scegliere i migliori software
uContact
Cos'è uContact?
Con questa soluzione IVR sei in grado di:
- Contattare i clienti 24 ore su 24 per servizi di consulenza o per effettuare transazioni con la tua azienda.
- Ottimizzare il tempo che gli agenti possono dedicare alle interazioni che richiedono davvero il loro intervento.
- Ridurre la frequenza delle chiamate perse, che viene ulteriormente ridotta con le funzioni di richiamata di uContact.
- Fornire una migliore frequenza di reindirizzamento, risolvendo un numero maggiore di prime chiamate.
E molto altro ancora.
Chi utilizza uContact?
Il tuo software per call center non è all'altezza delle aspettative? Migliora i tuoi risultati con uContact, riducendo i costi e migliorando la produttività di agenti e supervisori. Una vera soluzione omnicanale personalizzabile.
Hai dubbi su uContact?
Confrontalo con un'alternativa popolare
uContact
Altre alternative interessanti a uContact
Recensioni su uContact
Amazingly complete product, great Price, and the best service.
Aspetti positivi:
After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.
Risposta di Net2Phone
4 anni fa
Juan Carlos, thank you very much for your comments about uContact!
uContact x Net2Phone
Commenti: uContact, by allowing our customer outreach via various channels to be centralized in one location, has greatly improved our Contact Center experience and made it possible to connect with many new and returning customers. As the company and uContact x Net2Phone continues to grow, I believe that we'll be able to accomplish many more feats as the years go by.
Aspetti positivi:
uContact customization of not only the IVR but also forms, reports, bots, bot functionality, social media integration and database makes it one of the best telephony software out there. By giving the admin the ability to customize these aspects provides endless possibility of creativity to suit whatever cutomer needs may arise.
Aspetti negativi:
Some additional tutorial and more indept breakdown of the Workflow would be an big pro.
Risposta di Net2Phone
anno scorso
Great feedback. We appreciate it.
Effective
Commenti: the problem is that it freezes when being used a lot.
Aspetti positivi:
Information is straight forward when using it .
Aspetti negativi:
it freezes when you are using it a lot throughout the day.
uContact Usage
Commenti: When utilizing uContact there is little to no hassle, like any computer software there are occasional glitches however those can be quickly addressed, and the support team is always on standby, quick to respond.
Aspetti positivi:
I appreciate that it allows for contact with customers through various communication methods.
Aspetti negativi:
The occasional glitches may be a bit inconvenient at times.
Risposta di Net2Phone
anno scorso
Shamika, thank you very much for your comments about uContact!
A high quality, easy to use program that's a fantastic addition to our current workflow.
Aspetti positivi:
We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution. Reports are powerful & there are lots of variables to choose from when pulling results.
Aspetti negativi:
While reports are powerful & allow us to track productivity, outbound call volume reports take some time to generate. With that said, uContact is such a pleasure to use, that it becomes an incredibly mild inconvenience.
Great product and customer support
Aspetti positivi:
"The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "
Aspetti negativi:
For now we have no cons.
Risposta di Net2Phone
4 anni fa
Vanesa, we're glad to learn you found our solution intuitive and useful. Thank you very much for your comments!
Magnificent
Aspetti positivi:
It easily adapts to the needs of the client or at least it was my experience, very easy to use and also has the support of the customer service team that provides a good service. It is simple to maintain and operate
Aspetti negativi:
I do not have cons of the application for now
Risposta di Net2Phone
4 anni fa
Yessika, thank you very much for your comments about uContact! We're glad to learn you found our solution useful and easy to use.
Excelent option for remote work
Aspetti positivi:
During the pandemic, uContact allowed us to shift our operations remotely with no problems. Great tool.
Aspetti negativi:
The software is really good, don´t have any complains.
Risposta di Net2Phone
4 anni fa
Thank you, Juan Martin! We're glad to have helped make your transition to remote work easier
The ideal solution for support of growth
Commenti: Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.
Aspetti positivi:
Modern and flexible business form.
Aspetti negativi:
None.
Risposta di Net2Phone
4 anni fa
Mauricy, we're glad uContact helped you support growth. Thank you very much for your comments!
very easy to use and train personnel in its use. We have all the callcenter under control.
Aspetti positivi:
very good follow-up reports Multi user and cloud based. This software really effectively manages a small medium department of a callcenter.
Aspetti negativi:
Chat is very heavy for a wordpress-based website. uses very new javascript technology that is incompatible with older browsers (such as those that would normally be used by the client)
Risposta di Net2Phone
4 anni fa
Marco, thank you very much for your feedback!
Alternative considerate:
Experiencia
Commenti: Con ucontact hemos podido incrementar la cobertura del portafolio de clientes, reducido el abandono de llamadas
Aspetti positivi:
Su funcionalidad, facilidad y rápida adaptabilidad al usuario
Aspetti negativi:
Que hemos presentado problemas de capaciddd en servidor ucontact lo que nos impide descargar reportes operativos a demanda
Alternative considerate:
Retroalimentación UContact
Commenti: Un nivel medio porque tiene oportunidad de mejora
Aspetti positivi:
Facilidad de uso ya que es amigable para el administrador y el usuario
Aspetti negativi:
No es tan flexible con creación de campañasTiempos de respuesta en resolución de casos, asignación de diferentes usuarios de soporte que impide el seguimiento o lo hace más lento
Muy buen servicio
Commenti: Excelente
Aspetti positivi:
La simplicidad de uContact es lo que más me gusta. Es fácil de usar y no tiene funciones innecesarias.
Aspetti negativi:
En su mayoría, estoy muy contento con uContact y no tengo críticas de peso que hacer.
Stefanini Group Ucontact
Aspetti positivi:
Lo interactivo que es la plataforma y facil de configurar
Aspetti negativi:
Las limitaciones de que este en la nube, porque compartimos en ambiente virtual con otros clientes
Risposta di Net2Phone
anno scorso
Hi Wilber, thanks for the feedback.
Retroalimentación uContact
Commenti: Lo amigable de la aplicación, la atención al cliente.
Aspetti positivi:
Lo amigable que es la plataforma y generación de reportes para la creación de estrategias
Aspetti negativi:
Fallas por tema de infraestructura impactando en la reportería.
Reseña
Commenti: Herramienta necesaria.
Aspetti positivi:
Que te permite llamar y contactar con facilidad.
Aspetti negativi:
Lo que menos me gusta es cuando se satura el sistema.
Evaluación Ucontact.
Aspetti positivi:
Lo que más me ha gustado es la capacidad de comunicarme con los cliente de forma eficiente.
Aspetti negativi:
No quiero calificarlo como "lo que menos me gusta", pero entiendo que podría tener un uso más amplio desde el punto de vista de la reportería.
Uso ucountact
Commenti: Excelente
Aspetti positivi:
Facilidad de uso al momento de gestión es un buen apoyo
Aspetti negativi:
Caídas de plataforma, tiene facilidad para realizar gestiones diarias
Facil funcionamiento
Aspetti positivi:
Su funcionamiento facil de usar, para la grabación de llamadas
Aspetti negativi:
El seguimiento que se le puede dar a un cliente
Risposta di Net2Phone
anno scorso
Jose, thanks for feedback!
Reseña
Aspetti positivi:
La facilidad de llamar y comprender los campos
Aspetti negativi:
No queja alguna de los servicios brindados
reseña
Aspetti positivi:
La facilidad para utilizarlo, la eficacia y rapidez
Aspetti negativi:
No, no llevo mucho tiempo usándolo pero es muy completo
Valoración uContact
Aspetti positivi:
Dinamismo a la hora de realizar llamados
Aspetti negativi:
El tiempo de espera entre una llamada y otra
Una herramienta muy útil y con buen servicio al cliente pero que no es muy bonita
Commenti: uContact es fundamental para nuestro trabajo diario y ha permitido generar automatizaciones complejas para la telefonía y WhatsApp. Lo único que necesita es un rediseño visual completo para que sea una mejor herramienta.
Aspetti positivi:
Las posibilidades de automatizaciones sobre cada uno de los canales y el muy buen servicio al cliente que brindan por parte del equipo de soporte
Aspetti negativi:
Es una herramienta que necesita de una buena consultoría por parte de una firma de UX y UI para asistirles con su diseño. Tienen menús extensos y confusos que hacen dificil encontrar información sin tener una guía brindada por el equipo de soporte. Eso auyenta a todos los administradores de volverse expertos en la herramienta.
Risposta di Net2Phone
2 anni fa
Hola Diego, gracias por tus comentarios acerca de uContact. Nos alegra que nuestra solución sea de utilidad para ayudar a Huli a alcanzar sus objetivos diarios y automatizar procesos. Con respecto al diseño UX/UI, estamos trabajando en una nueva versión totalmente renovada que hará la experiencia del usuario más amigable y simple de usar ;)
Soluciones ucontact
Commenti: Es facil de usar, intuitiva, integra todo lo que necesito para trabajar en un mismo lugar lo cual facilita mi trabajo y me permite alcanzar mis objetivos más rápido
Aspetti positivi:
La sencillez del sistema. Haciéndolo dinámico y funcional
Aspetti negativi:
No he encontrado fallas en el sistema, es muy práctico
Risposta di Net2Phone
2 anni fa
Hola Florencia, ¡muchas gracias por tus comentarios sobre uContact! Nos alegra saber que te ayuda a alcanzar tus objetivos más rápido :)
En la compañía hemos utilizado Ucontact por mas de 2 años y ha sido excelente la experiencia
Commenti: Muy buena experiencia, excelente la atención apoyo y el soporte brindado.
Aspetti positivi:
Lo facil de usar, el soporte tecnico, la rapidez de las resoluciones y nuevas solicitudes
Aspetti negativi:
El precio es algo alto y que no tiene una integracion de los demas canales de comunicacion (Whatsapp, SMS, Facebook etc)
Risposta di Net2Phone
2 anni fa
Hola Mary, ¡muchas gracias por tus comentarios acerca de uContact y nuestro equipo! Con respecto a la omnicanalidad con uContact, te cuento que puedes integrarla con todos los canales que mencionas y más :)
