--- description: Scopri le funzionalità di xMatters, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: xMatters - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software di IT Management](/directory/10001/it-management/software) > [xMatters](/software/116750/xmatters) # xMatters Canonical: https://www.capterra.it/software/116750/xmatters Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/116750/xmatters?page=2) > Piattaforma di gestione degli incidenti che aiuta a prevenire, gestire e risolvere gli incidenti IT prima che diventino problemi di carattere commerciale. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 141 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza xMatters? Vari team IT di qualsiasi dimensione. DevOps, IT Ops, centri di gestione reti (NOC), supporto, ingegneria, service desk, gestione degli incidenti principali e amministratori di sistema – dalle piccole start-up alle grandi imprese, questa piattaforma è per tutti\! ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 141 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Everbridge - **Anno di fondazione**: 2001 ## Contesto commerciale - **Prezzo di partenza**: 9,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese, cinese tradizionale, coreano, francese, giapponese, inglese, italiano, portoghese, russo, spagnolo, tedesco - **Paesi disponibili**: Australia, Brasile, Canada, Cina, Germania, Giappone, India, Irlanda, Messico, Regno Unito, Stati Uniti ## Funzionalità - Accesso/Controllo remoto - Alerts/Escalation - Avvisi/Notifiche - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Dashboard - Gestione della conformità - Gestione delle attività - Parametri prestazionali - Pianificazione della manutenzione - Portale self-service - Rapporti sugli incidenti - Real-Time Monitoring - Real-Time Notifications - Registro eventi - Relazioni sui tempi di disponibilità - Rendicontazione e analisi statistiche - Verifica dei problemi ## Integrazioni (32 in totale) - AppDynamics - BigPanda - Cherwell Service Management - Confluence - Cove Data Protection - Fusion - Google Maps - JIRA Service Management - Jira - Kaseya BMS - Kaseya VSA - Loggly - Logz.io - ManageEngine ServiceDesk Plus - Nagios XI ... e altre 17 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software di IT Management](https://www.capterra.it/directory/10001/it-management/software) ## Categorie correlate - [Software di IT Management](https://www.capterra.it/directory/10001/it-management/software) - [Software per il monitoraggio di siti web](https://www.capterra.it/directory/10021/website-monitoring/software) - [Software pr la gestione degli incidenti](https://www.capterra.it/directory/31332/incident-management/software) - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) ## Alternative 1. [ManageEngine Endpoint Central](https://www.capterra.it/software/170018/manageengine-desktop-central) — 4.6/5 (1657 reviews) 2. [Pulseway](https://www.capterra.it/software/141792/pulseway) — 4.7/5 (310 reviews) 3. [NinjaOne](https://www.capterra.it/software/165889/ninjaone) — 4.7/5 (289 reviews) 4. [PagerDuty](https://www.capterra.it/software/125693/pagerduty) — 4.6/5 (219 reviews) 5. [ManageEngine Applications Manager](https://www.capterra.it/software/172323/manageengine-applications-manager) — 4.6/5 (258 reviews) ## Recensioni ### "xMatters Alerts Review" — 4.0/5 > **Jacob** | *12 ottobre 2018* | Telecomunicazioni | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The ability to gather necessary personnel on an outage bridge call quickly and easily. > > **Inconvenienti**: The ability for management to gather on an outage bridge call. > > OK, so the pro and the con are pretty much the same. Overall as a user of the xMatters notification system is was great, a network outage rolled in and we would hop on the bridge and start troubleshooting. An hour later management would hop on to ask for status updates. This isn't a complaint to xMatters but to management, just because you are on a bridge call mailing list doesn't mean you need to insert yourself and slow progress. Obviously this review is a bit of tongue in cheek, and the take away should be that it is a great notification system. ----- ### "Xmatters is as a helpful as a coworker" — 5.0/5 > **Nour** | *8 aprile 2025* | Ospedali e sistemi sanitari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: When we have a data security incident in the company, Xmatters activates the response protocols immediately: it organizes the team's action protocols according to their functions. Notifications are sent through various channels (SMS, app, call); and if one person is unavailable, it contacts the next. So, it's almost 100% certain that the people in charge will receive the relevant notifications when we have a vulnerability. > > **Inconvenienti**: The learning curve is intimidating at first. We have to configure all the workflows and protocols we will follow. It's a tiring procedure, but it's worth it. After I became familiar with the interface, I started using the software quickly. > > Xmatters orchestrates all the security protocols I've designed for the company. I have to be vigilant to ensure that everything is working properly, but the software does the heavy lifting. By automating these tasks, I've reduced my stress at work: I plan the protocols, Xmatters stands guard and notifies me when there's any issue, and I supervise that everything is okay. ----- ### "xMatters is great\!" — 3.0/5 > **Aaron** | *17 gennaio 2017* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The ease of use is a plus for users who may not be familiar with this type of tool. It's easy to teach and well received. > > **Inconvenienti**: The mobile app leaves something to be desired. > > xMatters is simple to use, efficient and effective\! We began using xMatters for basic paging and messaging for specific departments and teams but have now evolved into automation and integration with a few of our essential tools like NewRelic, Nagios, and ServiceNow. We love the fact that how well xMatters has worked for us to the point we are looking into their BCM solution as well. We are more efficient, more informed, and have a much faster response time to incidents involving critical business elements. The staff is awesome\! They are always on top of any questions or concerns we may have. ----- ### "A great ally in our security" — 5.0/5 > **Mark** | *12 marzo 2025* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: 1- I am amazed at how efficient the interface is. 2- The notifications are really immediate. 3- I can define the recipients of the notifications, so the teams have their tasks well determined. > > **Inconvenienti**: The price is really high, but I consider it worth paying. > > When we have had an emergency in the company, the most complex issues have been solved very quickly: between 30 minutes and 2 hours. We have received notifications of incidents that we didn't really expect, so Xmatters has been a great help. Also, the prioritization of notifications has worked great for getting the right technicians to take care of the issue and also their replacement. ----- ### "Simple and Easy to use" — 4.0/5 > **Manish** | *27 marzo 2019* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: It helps to keep the right people informed and helps to keep the communication organized and structured which proactively helps to avoid outages it also helps to provide ability to schedule call rotation > > **Inconvenienti**: There are not much cons but possibly integeration can be done by with other itsm tools ,other than that is isif great use till now > > It helps us to send out the outage / general notification through mail/sms and also is of great advantage to prepare on call rosters ----- Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/116750/xmatters?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/116750/xmatters) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati