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Bookeo
Cos'è Bookeo?
Nessuna commissione sulle prenotazioni, nessun costo per i consumatori. Piani fissi da 39,95 $ al mese. Completo sistema di prenotazione online per organizzatori di tour e attività e per escape room. Incorporando il widget Bookeo nel proprio sito web e nella propria pagina Facebook, è possibile accettare prenotazioni e pagamenti online 24 ore su 24, 7 giorni su 7, con disponibilità in tempo reale. Permette di definire prezzi speciali per stagioni o gruppi. I clienti possono ricevere conferme automatiche via e-mail/SMS, promemoria e richieste di revisione. Consente di gestire gli elenchi di personale e veicoli.
Chi utilizza Bookeo?
Bookeo è un sistema di pianificazione e prenotazione online per fornitori di servizi, scuole e agenzie turistiche.
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Bookeo
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Recensioni su Bookeo
Book Anytime
Commenti: Very happy with what I need it for, plus they have wonderful customer service.
Aspetti positivi:
The ease of set up & use. I can charge clients online without wasting time after the session.
Aspetti negativi:
To have more tools available the price increase is too high
Risposta di Bookeo
anno scorso
Thank you so much for this 5-star review, Ani. We are so happy to hear that you are enjoying Bookeo. We really appreciate you being a customer and helping to share the word about us. Please note that all features are enabled with all plans. Our plans are based on the number of resources, users and bookings/month. Please do not hesitate to contact us should you need any help. We're here for you anytime. Shannon
I like it, but could use a few tweaks.
Commenti: Customer service is great if you have an issue, problem or don't understand something with setting up or how something works, but as for suggestions or feedback, basically go around what your asking, suggesting, copy and paste a link or tell you it is what it is in a nice way in email.
Aspetti positivi:
Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration
Aspetti negativi:
Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.
Risposta di Bookeo
9 mesi fa
Hi, Thank you for your valuable feedback. Please note that with Bookeo, you can force bookings to start at specific times, and also leave an automatic gap between appointments. If you need to set that the gap should be applied only to some services, then you could use another Bookeo product, that would allow you to set specific settings for each service you offer. You can add custom messages in the booking confirmation and reminder emails. The same account user can be logged into one device at a time. Multiple account users can log into their accounts simultaneously. A business can select the payment gateway they want to integrate and set their payment terms. Please do not hesitate to contact our support team if you need any further assistance Thank you again for leaving your review. Shannon
Alternative considerate:
Customer Service!
Commenti: I especially want to thank [sensitive content hidden] . Please recognize her for all her efforts.
Aspetti positivi:
Every time I have a question, I get a detailed response to my question along with more details for potential steps I could take.
Aspetti negativi:
I feel the tutorials could be more detailed and perhaps in video form.
Risposta di Bookeo
4 settimane fa
Thank you so much for the excellent review, Leanne! We are thrilled to hear that you are enjoying Bookeo and appreciate your feedback. We're here for you anytime. Shannon
Very basic and no desire to improve
Commenti: I thought it was going to solve problems, but it created a lot of new problems. We are actively looking for an alternative, but there are very few booking systems that do what we need.
Aspetti positivi:
The ability for clients to book and choose whether to pay now, or pay via invoice was the reason we chose Bookeo, alongside the Xero integration
Aspetti negativi:
You can only send a booking confirmation to ONE person - not a team of people. It doesn't integrate well with Zoom. It doesn't allow you to see what was sent to a customer. The support team are not remotely interested in raising improvement requests for their software. Support is average at best.
Risposta di Bookeo
2 anni fa
Hi Christine, Thank you for taking the time to leave a review. I read all the support requests you sent us and the timely replies from our support team. Please note that: - Bookeo sends the booking confirmation email only to the customer making the booking and not to all the participants. This feature works in a similar way for all the other booking systems. However, please note that you can use our API to send a booking confirmation email to participants. Unlike other booking systems, we do not charge additional fees to use the API. - The Zoom integration has successfully been used by many customers during the Covid-19 pandemic. It seems that you would like to send a Zoom link for non-confirmed bookings. As our technicians explained, the zoom link is only sent once the booking is confirmed. Again, this feature works in a similar way for all the other booking systems. Shannon
Great for scheduling sports classes
Commenti: Very good experience. Its ability to customize everything made it very useful and customers found it easy to schedule and manage classes.
Aspetti positivi:
We used this to schedule archery classes. It was very easy to use and I loved how customizable everything was. Being able to create private classes and send out the link for payment was very nice. I also liked the ability to ask if the customer wanted to buy add-ons at the time of registration.
Aspetti negativi:
Bookeo is amazing as an online scheduler but a little more difficult to use in-store. I wish there was an option to add waivers.
Risposta di Bookeo
4 settimane fa
We are grateful that you took the time to leave us a great review, Christina. Your feedback helps us to improve Bookeo for everyone. Thank you again Shannon
