--- description: Scopri le funzionalità di Jitbit Helpdesk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Jitbit Helpdesk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Jitbit Helpdesk](/software/117628/jitbit-helpdesk) # Jitbit Helpdesk Canonical: https://www.capterra.it/software/117628/jitbit-helpdesk Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/117628/jitbit-helpdesk?page=2) > Bellissimo software di help desk, disponibile sia "SaaS" che "on-premise". Tiene traccia dei problemi dei clienti e si integra completamente con la tua e-mail. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 33 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Jitbit Helpdesk? Jitbit si rivolge sia alle startup che alle piccole aziende autofinanziate e alle grandi imprese con oltre 50 operatori di supporto. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 33 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Jitbit - **Anno di fondazione**: 2005 ## Contesto commerciale - **Prezzo di partenza**: 29,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Algeria, Arabia Saudita, Argentina, Australia, Austria, Belgio, Brasile, Canada, Cechia, Cile, Cipro, Città del Vaticano, Colombia, Corea del Sud, Costa Rica, Croazia, Curaçao, Danimarca, Egitto, Emirati Arabi Uniti e altri 54 ## Funzionalità - Alerts/Escalation - Comunicazione multi-canale - Creazione di report/analisi - Database clienti - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Instradamento automatico - Macro/Modelli di risposte - Portale self-service ## Integrazioni (12 in totale) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Alternative 1. [Zoho Assist](https://www.capterra.it/software/181775/zoho-assist) — 4.7/5 (1414 reviews) 2. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (720 reviews) 3. [TeamViewer ONE](https://www.capterra.it/software/122252/teamviewer) — 4.6/5 (11626 reviews) 4. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1723 reviews) 5. [ServiceNow](https://www.capterra.it/software/152871/servicenow) — 4.5/5 (348 reviews) ## Recensioni ### "Fantastic Self Host Helpdesk" — 5.0/5 > **Matt** | *4 novembre 2018* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available. > > **Inconvenienti**: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation. ----- ### "Jitbit - The best Bang for the Buck\!" — 5.0/5 > **Michael** | *19 luglio 2019* | Automazione industriale | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user. > > **Inconvenienti**: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it. > > Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations. ----- ### "Jitbit Review" — 1.0/5 > **Susan** | *6 agosto 2024* | Gestione formativa | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Unfortunately, I can not think of anything. > > **Inconvenienti**: Biggest complaint was lack of support and almost impossible to reach someone directly when needed > > Not good overall, actually pretty terrible. ----- ### "JitBit is both simple to use with many powerful and useful features" — 5.0/5 > **JOHN** | *27 febbraio 2025* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I find it very easy to use with a simple but powerful user interface. > > **Inconvenienti**: I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. > > As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. ----- ### "Makes managing customer support easy" — 5.0/5 > **Aimee** | *11 luglio 2017* > > **Vantaggi**: My software company uses Jitbit to manage our incoming customer support e-mail. You are able to customize the settings to set up groups of users, ie. IT support, Development support, etc, and the users assigned to those groups will receive e-mail notifications. You can reply from your e-mail or from the website portal, whichever is easiest at the time. Each incoming e-mail creates a ticket that date/time stamp tracks all responses, so you can see a clear history. Reporting features are also helpful for tracking technician productivity. > > **Inconvenienti**: Users that are not part of a group cannot see tickets for another group, even if they click the direct ticket link. This makes it challenging to share IT tickets with our upper management without changing the ticket category. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/117628/jitbit-helpdesk?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/117628/jitbit-helpdesk) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati