--- description: Scopri le funzionalità di Jitbit Helpdesk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Jitbit Helpdesk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Jitbit Helpdesk](/software/117628/jitbit-helpdesk) # Jitbit Helpdesk Canonical: https://www.capterra.it/software/117628/jitbit-helpdesk Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/117628/jitbit-helpdesk?page=2) > Bellissimo software di help desk, disponibile sia "SaaS" che "on-premise". Tiene traccia dei problemi dei clienti e si integra completamente con la tua e-mail. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 33 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Jitbit Helpdesk? Jitbit si rivolge sia alle startup che alle piccole aziende autofinanziate e alle grandi imprese con oltre 50 operatori di supporto. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 33 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Jitbit - **Anno di fondazione**: 2005 ## Contesto commerciale - **Prezzo di partenza**: 29,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Algeria, Arabia Saudita, Argentina, Australia, Austria, Belgio, Brasile, Canada, Cechia, Cile, Cipro, Città del Vaticano, Colombia, Corea del Sud, Costa Rica, Croazia, Curaçao, Danimarca, Egitto, Emirati Arabi Uniti e altri 54 ## Funzionalità - Alerts/Escalation - Comunicazione multi-canale - Creazione di report/analisi - Database clienti - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Instradamento automatico - Macro/Modelli di risposte - Portale self-service ## Integrazioni (12 in totale) - Asana - Bitbucket - Dropbox Business - GitHub - Google Drive - Harvest - Jira - Microsoft Visual Studio - Slack - Trello - WordPress - Zapier ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Alternative 1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.5/5 (685 reviews) 5. [Milvus](https://www.capterra.it/software/202528/milvus) — 4.8/5 (298 reviews) ## Recensioni ### "Fantastic Self Host Helpdesk" — 5.0/5 > **Matt** | *4 novembre 2018* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The pricing model for Jitbit self hosted makes the product exceptional value for money, made even better by the license being perpetual. With the backend being SQL this also allows for database level backups to be taken and managed, as well as 3rd party integration at database level. The interface is clean, and simple to use both from a tech and end user perspective. Unlike other helpdesk software on the markets the message thread is clean and easy to read. There is also a well build mobile application available. > > **Inconvenienti**: The reporting element of the helpdesk software is somewhat lacking in the number of reports which can be generated. These reports are also very rigid and allow little customisation. ----- ### "Jitbit - The best Bang for the Buck\!" — 5.0/5 > **Michael** | *19 luglio 2019* | Automazione industriale | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Flexibility, speed and ease of use are what make this software the premier application for a Web based HelpDesk. There is hardly any delay when waiting for a ticket to come in, and with a robust rule structure you can quickly get the ticket to the right support rep with minimal downtime or delay for the user. > > **Inconvenienti**: There's not a lot because every time I find a challenge or a missing feature, the Jitbit team is quick to review and address it. > > Jitbit has provided me clear viability into my current workload for my team. I am now able to create a strong business plan to grow my department, delegate the work efficiently , and allow me to interact with other lines of business without interrupting my day to day operations. ----- ### "Jitbit Review" — 1.0/5 > **Susan** | *6 agosto 2024* | Gestione formativa | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Unfortunately, I can not think of anything. > > **Inconvenienti**: Biggest complaint was lack of support and almost impossible to reach someone directly when needed > > Not good overall, actually pretty terrible. ----- ### "JitBit is both simple to use with many powerful and useful features" — 5.0/5 > **JOHN** | *27 febbraio 2025* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I find it very easy to use with a simple but powerful user interface. > > **Inconvenienti**: I wish it had more project management and team collaboration features, but i understand that it's strength is as a ticketing system. > > As an everyday user for the last four years, I've been pleased with its web interface. I don't use the respond-by-email feature much, but I know others use it a lot and are happy with it. I've also spent time using the API with Excel PowerQuery to build reports and views that aren't available through the web interface. ----- ### "Customers in mind" — 5.0/5 > **Josemaria** | *29 marzo 2019* | E-learning | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Customer satisfaction is a top priority. We use Jitbit to improve this metric by providing a platform where the users themselves can easily report their concerns, bugs, and incidents and at the same time find a timely response and available knowledgebase materials they can browse thru for self-service items. Jitbit is highly customizable out of the box, the defaults work well, has a clean UI, and yet there is a lot of customizations possible e.g., for company branding, simplifying the categories and dropdown lists, etc. Based on UK and yet their pricing is very attractive. > > **Inconvenienti**: No negatives so far in the little time we have spent with Jitbit. The learning curve itself is not a pain, but somewhat expected for any new software. > > JItbit has helped us deal with helpdesk issues faster, better, and in a more dynamic way. We get to generate reports which can quickly show us user satisfaction, feedback, common incidents, etc. which can all help us to improve our customer service. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/117628/jitbit-helpdesk?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/117628/jitbit-helpdesk) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati