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Leap Patron Management
Cos'è Leap Patron Management?
La missione di PatronManager è rivoluzionare il settore della distribuzione dei biglietti, fornendo alle organizzazioni di intrattenimento dal vivo, artistiche e culturali una gestione dei rapporti con la clientela integrata di livello mondiale, con biglietteria al botteghino, raccolta fondi e soluzioni di marketing, interamente costruita su Salesforce, una piattaforma CRM basata sul cloud fra le più avanzate al mondo.
Chi utilizza Leap Patron Management?
Oltre 700 organizzazioni per l'arte, la cultura e l'intrattenimento dal vivo utilizzano PatronManager, principalmente orchestre sinfoniche, teatri, compagnie d'opera, compagnie di danza, centri universitari per le arti performative e musei.
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Leap Patron Management
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Recensioni su Leap Patron Management
A 21st century solution for a growing arts organization
Commenti: PatronManager CRM has helped us gain a more complete insight to our patron relationships, and is invaluable in recording details of our patrons, donors and members. We have used this information to grow our earned and contributed revenue. The tools provided by PatronManager have made several staff positions more productive, and more satisfied in their jobs.
Aspetti positivi:
We worked with Patron Technology to migrate 12 years of ticketing/membership/donation transactions to PatronManager CRM in 2015. The technical staff, many of whom have direct working experience in nonprofit arts organizations, understood our goals completely and tailored the application for our unique requirements. The support team is knowledgeable, responsive and dedicated to our success. The power of the Salesforce software platform is its flexibility, and we quickly learned how to create custom fields, build reports, and modify data entry screens to make the system a perfect fit for our staff and volunteers. PatronManager CRM extends the functionality typically available in these types of ticketing applications by supporting the installation of Salesforce apps and plug-ins. This was never possible using our previous ticketing software, and opened new doors of possibility for our organization. We now use PatronManager to sell about 30,000 tickets annually, for concerts, theater and movie screenings, about 70% of which is done online. We used features of the product extensively to manage a $1.5M capital campaign, including wealth screening and a successful Kickstarter campaign that raised $120,000. Our membership has grown to over 1,700 members who receive special benefits such as discounts, presales and more -- all delivered through the software. We give a lot of credit for this success to PatronManager CRM and their talented employees for making it possible.
Aspetti negativi:
PatronManager CRM requires a training investment by the staff and leadership to get the most out of the product. This is true of any new system -- but there is a terrific reward to making that investment of time. We offer a small number of arts education programs, and we wish PatronManager CRM had more extensive capabilities for student registration built into the native product. The system is updated with enhancements frequently and we understand this is part of the product roadmap.
Leap does it all for us.
Commenti: Excellent. Leap handles all the basics of ticketing, donor history and patron records.
Aspetti positivi:
We love that Leap is a comprehensive database, ticketing, donor management and marketing system. We can easily access a 360 degree view of our patron's information and history, and it handles all our ticketing and donation needs for all our events. It's also built on Salesforce, so there lots of room for customization. There's also a huge ecosystem of other products and communities so we can expand as we need.
Aspetti negativi:
Syncing with other email marketing tools like MailChimp could be better. We would also love to have a festival type ticket option.
Risposta di Leap Event Technology
3 settimane fa
Your review made our day! We love knowing that our platform helped bring your event to life. If there’s anything we can do to enhance your experience even more, just let us know. Here’s to many more successful events!
Incredibly poor customer care team, supporting a product they've never used (opinions my own)
Commenti: PatronManager consumes almost 20% of ticket income, provides very little benefit over a non-integrated solution, and treats you like a criminal for encountering problems with the service (which are plentiful). I wouldn't recommend to anyone except small organizations who *NEED* an integrated CRM/ticketing solution.
Aspetti positivi:
It's the most robust integrated crm/ticketing solution for businesses below a certain sales threshold; the best of a bad lot.
Aspetti negativi:
Any customizations bring hidden fees. The software is only marginally accessible for blind users. The customer care team openly despises their customers, and has months-long turnaround times on business-critical issues - the company has lost sales totaling in the five figure range due to PatronManager's frequent errors and the customer care team's lackadaisical response times. It's frequently impossible to reach anyone at the company (no employee has publicly available contact information, so prepare to work on PatronManager's schedule). The system is rigid and inflexible. New features with limited application arrive with alarming regularity (and require significant investments of employee time to comply with), while desired features are continually pushed back to some nebulous "future release."
I like it!
Commenti: It is fine usually. I wish it were easier to run reports that give just the information I need and nothing more.
Aspetti positivi:
Front end usage is easy and clear for our customers.
Aspetti negativi:
It isn't very intuitive. Running reports should be much easier, for instance and should be able to be altered without so much fanfare (adding information on or taking it away).
Risposta di Leap Event Technology
3 settimane fa
Thanks for your feedback! We’re always looking for ways to improve, and your insights help us do just that.
Alternative considerate:
Leap Patron Management is a Solid CRM Choice
Commenti: Positive. Leap offers a range of tools that allow my organization to manage patron relationships, track ticket sales, handle memberships, and oversee fundraising efforts. The staff and customer service is knowledgeable, responsive, and genuinely dedicated to ensuring that we get the most out of the software.
Aspetti positivi:
I like the level security it provides. I also like the accessibility and the user friendly interface. There are also an abundance of training recourses. The software’s user-friendly interface allowed even non-technical staff to quickly get up to speed with managing campaigns, ticket sales, and donations.
Aspetti negativi:
I have worked for many years in non profit arts using Tessitura. There are things in Tess that are not available in PM. I've never seen a data tool that is equivalent to extractions in Tessitura.
Risposta di Leap Event Technology
3 settimane fa
Thanks for your feedback! We’re always looking for ways to improve, and your insights help us do just that.
