ReferralCandy

Easy to use, great customer support!

Commenti: Awesome!

Aspetti positivi:

Ease of implementation. Ability to send customers the financial rewards automatically. Great support from Jessa.

Aspetti negativi:

not sure I saw something that is a red flag

Recommended!

Aspetti positivi:

We have an excellent experience with ReferralCandy—their support was prompt and efficient.

Aspetti negativi:

We don't think there is a feature we like less about RaferralCandy.

Magnifi RC Review

Commenti: Despite some of the short comings with tracking, I'm quite happy at the moment. The cost is definitely worth the effort.

Aspetti positivi:

I love how easy it is to implement. Also the customer service is responsive which is helpful for a first time user.

Aspetti negativi:

I wish there were better tracking options. Outside of integrations there aren't too many ways to track performance.

Excellent service and problem-solving by [sensitive content hidden]

Aspetti positivi:

Her attention and willingness to help with an issue we were experiencing was very good and effective.

Aspetti negativi:

We experienced an issue with the mass unsubscription of our clients without any apparent reason

Easy to Use

Aspetti positivi:

Easy to understand and use. Reporting is already provided so it is easier for us to check.

Aspetti negativi:

None at the moment. Support has been great.

super servicce

Commenti: I think it is good,now it is working -it took some time, but now the future will tell, if it make sense to use in my business.

Aspetti positivi:

It took me some time to set it up, as it didn't work well with my Klayvio integration. But now it is working an referral is made.

Aspetti negativi:

The service Jessa gave, to help me get it implemented.

10/10 Customer Service

Aspetti positivi:

Great customer service! Thanks for all your help.

Aspetti negativi:

Not able to customize the discount code.

Spa & Massage

Commenti: Excellent. Very easy to use. very good support. Simple API instruction.

Aspetti positivi:

Very easy to use. Intuitive to use. Liked the excellent support

Aspetti negativi:

hmm not sure yet. Need more time, currently all good

Great customer support!

Commenti: So far so good, I only started to use a few days ago, so currently I'm waiting for the referrals.

Aspetti positivi:

I got answer very fast from the customer support, and they were super helpful!

Aspetti negativi:

The setup is not that easy if you are working with a foreign language which is not listed in their languages.

Good app for referrals

Aspetti positivi:

Simple to use and easy to setup. Support is also good.

Aspetti negativi:

reports can be more informative. Sometimes reward emails land up in spam folder

Great Review App!

Commenti: So far so good

Aspetti positivi:

ReferralCandy is a simple to use and cost effective app to grow your ecommerce referrals.

Aspetti negativi:

The UI could be a bit cleaner and there could be more functionality for managers

Customer Service

Commenti: As a brand new user, it's been good so far!

Aspetti positivi:

I am just starting to use this app and had some questions. I love how quickly I get chat responses and most recently the assistance from [sensitive content hidden] was above and beyond. She helped answer all my questions and even edited a product photo for me so that it met the size requirements for the app.

Aspetti negativi:

As a brand new user, it's too early for me to say.

Thanks

Commenti: [sensitive content hidden]was very helpful once I was able to get a meeting set up.

Aspetti positivi:

We like that referral candy makes it easy to implement and use.

Aspetti negativi:

some of the load times are very slow for the forms that are built into web pages.

Great Value

Commenti: ReferralCandy has great customer support.

Aspetti positivi:

ReferralCandy has helped us save when it comes to having a referral program to serve our customers.

Aspetti negativi:

Given we have subscriptions, we had a big hiccup with the integration with Recharge that the ReferralCandy team helped resolve. It would have been great if that was already smooth before we launched.

Great Customer Service

Commenti: The experience has been fine so far. [sensitive content hidden] answered all of my questions and helped me feel confident that this was the right move for me.

Aspetti positivi:

Collecting the customer's data and automating the rewards.

Aspetti negativi:

I do not feel that there are missing features.

Exceptional Customer Service Experience: A Truly Outstanding Team

Commenti: I want to express my gratitude for the outstanding customer service I recently received, especially from [sensitive content hidden]! She is not only attentive but also incredibly knowledgeable and efficient! She resolved my issues promptly and kept me well-informed throughout the whole process. This level of service exceeded my expectations.Thank you for your exceptional support!

Aspetti positivi:

What I like the most about ReferralCandy is exceptional customer support and ease of use.

Aspetti negativi:

As a subscription-based company, coupons need to be manually applied for advocates.

Good customer service

Aspetti positivi:

I only just started and had trouble setting it up. But I had excellent customer service with both [sensitive content hidden] . They were extremely helpful.

Aspetti negativi:

I found it hard to set up (but I'm also not very techy).

Customer Service Help - Cris

Commenti: Very good.

Aspetti positivi:

Transferring customers into our newsletter program to include all new sign ups.

Aspetti negativi:

Have not been able to easily transfer customers as of the last 2 weeks.

Great customer service

Aspetti positivi:

I would rate customer support a 10. Very responsive, friendly and speedy turnaround.

Aspetti negativi:

Reporting could be more granular. Also option to easily share from within customer's email is missing.

Great Customer Service

Aspetti positivi:

[sensitive content hidden], the customer support agent that helped me was competent and extremely helpful. She did regular check ups on me until the issue was resolved. I am really happy with her service.

Aspetti negativi:

Maybe the emails that are sent out via referral candy could be customized better in the current branding of the brand. Found that hard to do. Thank you.

Quick and helpful customer service

Aspetti positivi:

It's easy to use and customize. [sensitive content hidden] was very helpful with customer service and responded quickily to my query.

Aspetti negativi:

The integration is still in-progress, but so far, happy with the platform.

Good customer support

Commenti: [sensitive content hidden] was very helpful and quick handling my support request

Aspetti positivi:

Easy to set up and start using(I'm adding this to surpass the minimum character requirements. You all shouldn't require so many items in a review. Take what you can get, leave everything optional. The minimum character limit is silly and made me want to stop submitting this application.)

Aspetti negativi:

Our business wanted to run multiple different campaigns with different branding, and slightly different rewards. We have to maintain multiple different accounts and manage which account we use with our custom web application in order to make this work. It would be better if we could house and use multiple different campaigns together in a single account.

Great ROI

Commenti: But overall, the program is great and fulfills its purpose. It has helped us set up an effective referral program that works, and we can easily track referrals and manage payouts. And their customer service is EXCEPTIONAL! They answered questions that I was typing before I even hit send. One of the best customer service experiences I've had to date with a software company. They were extremely fast in responding (within 10 minutes), and [sensitive content hidden] was so helpful and thorough!

Aspetti positivi:

It was easy to use and integrate into my Shopify store and has already paid for itself.

Aspetti negativi:

I would like to have more control over the contents of emails that are sent.

Support was really helpful

Aspetti positivi:

Support was really helpful and hopped on a call with me instantly.

Aspetti negativi:

I have nothing negative to say about ReferralCandy

Customer Support

Aspetti positivi:

[sensitive content hidden] has been very helpful and swift in assisting me with a guest's concern. The case was solved promptly and the guest was happy to confirm that the reward was resent to his Paypal successfully.