Delivery Trust

Trust

Commenti: We own a NEMT company and send out many emails with sensitive information. We trust Identillect to stay HIPAA compliant. They are affordable and their Tech people are so quick to help us when I have a question or I’m having a “user error” occurrence.

Aspetti positivi:

What I liked the most is that it is easy to use.

Aspetti negativi:

I honestly don't have anything that I like the least. I'm very happy.

Simple and Secure

Commenti: Over the years I've had a few minor issues, but nothing serious. The thing I like the most about Identillect is their customer support! This is a company that actually responds to your customer service issues quickly and in-person. CSR has personally helped me several times with issues over the years. It's refreshing in today's world to speak with the same person more than once when you call for help. It's especially great when that person actually knows what they're doing and helps to resolve your issue.

Aspetti positivi:

Relatively inexpensive and easy to use software. Identillect's Gmail plugin makes it very functional and user friendly to send encrypted emails and (Even more important): It's simple for the email recipient to open! Therefore your email reaches it's destination securely and actually gets read.

Aspetti negativi:

There really are no "Cons". I know Identillect is always working on improvements and it has gotten much better over the years. Generally speaking, every improvement I hope to see involves further simplification of integration with G-Suite for business and/or Chrome. Keep up the good work!

Just Can't Pull It Off!

Commenti: For occasional use is usually okay. But, when I have a heavy workload and need to send many eSign docs and secure emails their system just falls flat on it's face. Clients say they never received their eSign docs or email. Tech support is a joke. They say they have live support? Well, I've never been able to do anything but leave a message and hope they call back. When I give up and call sales they don't seem to know anything. Just a frustrating experience.

Aspetti positivi:

Price and stated ease of use. It was pretty easy to learn the system.

Aspetti negativi:

To send an occasional email it works most of the time. But, Whenever I really need it to work it fails. Clients don't receive the email or eSign doc for an hour or more and sometimes never. Tech support is never available to deal with issues. Perhaps if they had a better product Technical support would not be so busy?

Great encryption option

Aspetti positivi:

Indentillect is the easiest option we've found for our employees to to utilize on a daily basis. The ease with which we can send and receive encrypted data makes it worth while and the cost can't be beat.

Aspetti negativi:

I wouldn't say we dislike anything, but it does not have the email security integration that others offer at a higher price point if that is something you are looking for.

Solid Product for Small Business

Commenti: Great. They reached out immediately to ensure the product was working for me and to see if I needed additional support to install and use features.

Aspetti positivi:

I reviewed 1-15 different hipaa secure options for email. This product won out due to fair pricing, transparency, and the ease of use. I needed something that was user friendly for email recipients. With this product they do not need to register or use another email web client to access content.

Aspetti negativi:

Flexibility to create a custom password or pin number to assign to clients rather than having to use the ZIP, Phone Number digits to access content.

An Excellent Secure Email Delivery Platform

Commenti: I send tax returns and other confidential documents to clients who do not want to have an account (such as a portal), but just want the docments sent to them securely.

Aspetti positivi:

Easy to use and set up. There are several options on what to require of the recipient, ranging from entering a password to nothing except clicking on the link

Aspetti negativi:

I wish they would call themselves either Identillect or Delivery Trust.

Finally secure email without that hassle.

Commenti: Peace of mind that I can send PII securely not risking lawsuits and PR nightmares.I got tripped up on the power of some of the default enterprise settings but Identillect was quick to sort it out for me.

Aspetti positivi:

Recipients don't need to setup an account just to read email you send them. Genius! Allows extensive control of email even after it is sent like proof it was viewed, limit on download and forward, etc. Integrates right into Outlook, don't need to go to website. Less expensive than alternatives.

Easy to use and it's protected ourselves and our clients with personal information daily.

Aspetti positivi:

Easy to use Great Customer Service Clients love it Protects us and out clients A fraction of the cost compared to its competitors

Aspetti negativi:

Only con I've had was when we first started. Our emails sent through Identillect would go directly to junk emails. Once that was fixed everything is perfect.

''Fabulous product for all type of businesses''

Commenti: This platform is amazing. Very helpful. This comes with a quality product.

Aspetti positivi:

Simple yet effective and easy-to-use powerful tool. So many different options for email. I can easily attach all reports to the email. Customer support is also very good. Encrypted documents and emails can be sent from outlook. Very straightforward and easy to learn.

Aspetti negativi:

I like this tool very much. Not faced any problems to date. Simple yet powerful tool. I'm satisfied with this platform.

Robust product and super easy installation

Commenti: I feel more secure sending email and attachments with other people's personal information.

Aspetti positivi:

Connects with Outlook easily, gives me choices of different features/functionality for each email + attachment. Plus can use on the web based portal too. I use on both laptop and desktop. Setup was a breeze; my one question was handled easily and immediately.

Great product.

Commenti: It's been a helpful tool. I work on my own, so it's my back up assistant and keeps me in compliance with State regulations!

Aspetti positivi:

Easy to use. My regular Outlook email lets me know when I have something in my inbox from Delivery Trust. I can also see if an individual as opened my email timely or not at all. It also lets me know if an attachment was potentially missed or if an error was made and the email did not go thru.

Aspetti negativi:

Seriously cannot think of one thing. It is easy to use and I never had a problem with it.

Review 2019

Commenti: We rely on this product to send non public sensitive information through email services. I feel confident of it's delivery and the quality control of verifying our email wasn't tampered with during the send. I also appreciate the control features, passwords, downloads, printing and forwarding. We can limit who really is able to receive our sensitive material and what they can do with it.

Aspetti positivi:

When we first purchased, we were not able to use through outlook due to the email domain allowing authorization, but we used the portal to send all documents encrypted. We were just recently able to integrate with our outlook process and LOVE IT. I like the ability to see when they opened the document, not relying on the receiver to "click read receipt" I am able to keep tabs on if my email (time sensitive) is reviewed. Pleased with the service and product.

Aspetti negativi:

In the beginning, not able to utilize through outlook, but can now.

Amazing Product and Customer Service

Commenti: Myself and our entire company has had great success with Delivery Trust. We have the peace of mind when emailing documents that contain HIPAA Privacy information, that we are able to send it in a secure format with such ease. It is crucial to have this software in our industry to protect the individuals we work with and their privacy and we have never had a breach of security with Delivery Trust to date. The servicing you receive from Delivery trust is also amazing. They respond quickly and never keep you waiting and they are extremely nice and friendly to work with. Impressed is an understatement.

Aspetti positivi:

The ease of the software is what I liked the most. It is straight forward, great for company to use, even for those who may not be tech savvy.

Aspetti negativi:

I don't have anything negative to report.

I highly recommend Delivery Trust

Commenti: I am very pleased with the software and appreciate the attentive customer service.

Aspetti positivi:

Delivery Trust is user friendly, cost effective, and provides excellent customer. It has helped streamline our daily workflow.

Aspetti negativi:

Emails tend to end up in recipients junk mail or they won't open without being told to do so because of the way it is labeled in their inbox.

EASY Encrypted Email

Aspetti positivi:

What I love most about this software, is the easy to use encrypted set up features. I also love that my business logo is stamped on each outgoing email; which, provides continuous branding during correspondence with other businesses. I appreciate the fact I can see when someone has opened my email as well. The dashboard is simple, clean, and professional. 5 Stars!!!

Aspetti negativi:

I don't have any major dislikes. I just wish MORE people would use it because it is so easy! Thank you!

Delivery Trust makes encryption less cryptic

Commenti: Awesome company! Great team and customer support. Will definitely keep my eyes on this team in the future.

Aspetti positivi:

The software was easy to use, simple and straightforward. The features for the cost make it well worth its weight as SAS (software as a solution).

Aspetti negativi:

No major cons. Not sure if this is a feature now, but I would like to see mobile app capability.

Excellent system for sending and receiving data securely!

Commenti: Service, Sales and cost are excellent

Aspetti positivi:

Ease of use for recipients without the need for establishing user name and password

Aspetti negativi:

Set-up demo for our team was a bit clunky and rushed.

Secure emails -EASY & Trustworthy.

Commenti: The customer service answered questions promptly.

Aspetti positivi:

The thing I liked most about this software was that if you send sensitive information the person receiving does not have to set up an account or log in to anything which is SUPER useful. I love that you can feel secure sending very sensitive client info.

Aspetti negativi:

I do not think there were any cons when I tried this software, I did not use it on my phone, but would love to see an app or easy mobile features. Using google chrome does cause some freezing.

Efficient, Secure and user friendly!

Commenti: Great customer service and reliable product.

Aspetti positivi:

For the medical field this is a great HIPAA compliant service.

Aspetti negativi:

Nothing comes to mind. It took a little while to figure out my signature. But IT fixed it for me so I could add my picture and other information.

" Easy, fast, and secure email delivery tool "

Commenti: We are fully satisfied with this tool, I rate it 9.5/10.
Best, Easy, Secure.

Aspetti positivi:

I use this tool in my business and found that it was one of the best and easy tools it also provides the best description security for my emails. We use it daily and were fully satisfied with its service.

Aspetti negativi:

We use it on daily basis and just we face sometimes glitches but they remove by the developers in seconds.

Poor customer service

Commenti: bad taste in my mouth because of unavailable support to address and solve problems. When email needs to go out and there is a problem pointing back to this product and support isnt available to help you get to the next step, you are working with the wrong vendor. I would not recommend this company

Aspetti positivi:

ok when it works. I have had periodic problems with the product. Support isnt availble when you need it.

Aspetti negativi:

support not available in a timely manner to take care of the problem. will call you back tomorrow, cant talk with a support person live; when the product isnt working it needs to be fixed so work can be completed.

Great service

Commenti: We have always had good customer service and prompt responses.

Aspetti positivi:

We find this product to be very user friendly and a great price.

Aspetti negativi:

We have not had any issues to date and are currently satisfied with the product.

Great Option for my Small Business

Commenti: I needed an email format that was HIPAA compliant, cost effective for a small part time business, and easy to use. I also needed to have access to sent and recieved with no time limit. This software fit the bill.

Aspetti positivi:

This was the most affordable and had the best features for a HIPAA compliant platform for my small private practice. The Gmail plug in is a great option and I can also send secure emails from the website. It took a little bit of adjusting to remember to review which boxes I wanted to check for authentication. But it was easy to learn. Remington talked me through all the features when I signed up so I had a really good grasp of how to use the product from day one. Remington has checked back to make sure everything is going well. This product perfectly meets my needs for my private mental health care practice.

Aspetti negativi:

I like most everything about this product. I have had an issue with sending an email to a Yahoo account from my Google accout but I just resent it through the website. That is the only thing that I have had an issue with so far.

Affordable and Easy to Use

Aspetti positivi:

What I like best about Delivery Trust is that is is very simple to learn how to use.

Aspetti negativi:

I have no negative opinion of Delivery Trust.

Identillect Delivery Trust

Commenti: Delivery Tust is so easy to use with just a couple clicks. Can set default security options. Their customer support is great as well.

Aspetti positivi:

This app is so easy to use. I can easily send encrypted emails and documents directly from Outlook

Aspetti negativi:

Cannot think of anything I do not like about product