--- description: Scopri le funzionalità di Kommo, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kommo - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software CRM](/directory/2/customer-relationship-management/software) > [Kommo](/software/120048/amocrm) # Kommo Canonical: https://www.capterra.it/software/120048/amocrm Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/120048/amocrm?page=2) > amoCRM è una soluzione CRM facile da utilizzare, rimanendo al contempo molto funzionale e potente. Pipeline di vendita, monitoraggio dei lead, analisi e integrazione con il sito web. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 195 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Kommo? amoCRM è stato progettato per aiutarti a gestire lead, attività e team di vendita. In qualità di responsabile, avrai pieno controllo sul tuo team e sulla pipeline grazie a strumenti di analisi e monitoraggio estremamente ricchi di funzioni. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 195 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.1/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 70% | (7/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: QSOFT - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2004 ## Contesto commerciale - **Prezzo di partenza**: 15,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile) - **Lingue supportate**: indonesiano, inglese, portoghese, russo, spagnolo, turco - **Paesi disponibili**: Arabia Saudita, Argentina, Australia, Bahamas, Belgio, Belize, Bolivia, Brasile, Canada, Cechia, Cile, Colombia, Costa Rica, Croazia, Danimarca, Ecuador, Egitto, El Salvador, Emirati Arabi Uniti, Estonia e altri 44 ## Funzionalità - Acquisizione di potenziali clienti - Analisi predittiva - Analisi visiva - Automazione dei processi e dei flussi di lavoro - CRM Integration - Commenti/Note - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Contatti condivisi - Creazione di report/analisi - Dashboard - Database clienti - Distribuzione di potenziali clienti - Email Marketing - Gestione contatti - Gestione dei modelli - Gestione dei progetti - Gestione della campagna - Gestione della pipeline di vendita - Gestione della posta elettronica - Gestione delle attività - Gestione delle comunicazioni - Gestione delle iscrizioni - Gestione delle pipeline - Gestione delle prestazioni - Gestione di potenziali clienti - Gestione elenco chiamate - Identificazione account di destinazione - Lead Generation - Lead Nurturing - Lead Qualification - Live Chat - Modelli personalizzabili - Monitoraggio clienti - Monitoraggio del coinvolgimento - Parametri prestazionali - Personalizzazione - Prioritizzazione - Programmazione - Programmazione appuntamenti - Quadro della attività - Raccolta dati multi-canale - Relazioni sulle vendite - Ricerca/Filtro - Segmentazione della clientela potenziale - Sistema di calendari e promemoria - Sistema plurilingue - Strumenti collaborativi - Third-Party Integrations - Tracciamento delle interazioni ... e altre 24 funzionalità ## Integrazioni (28 in totale) - ActiveCampaign - Asterisk - Dropbox Business - Formstack Forms - Gmail - Google Ads - Google Analytics 360 - Google Calendar - Google Contacts - Instagram - LiveChat - Mailchimp - Messenger - Meta for Business - Microsoft 365 ... e altre 13 integrazioni ## Opzioni di supporto - Email/Help desk - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) ## Categorie correlate - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Software per automazione della forza vendita](https://www.capterra.it/directory/12/sales-force-automation/software) - [Software per la gestione dei contatti](https://www.capterra.it/directory/30016/contact-management/software) - [Software per lead management](https://www.capterra.it/directory/30017/lead-management/software) - [Software CRM online](https://www.capterra.it/directory/30072/online-crm/software) ## Alternative 1. [Zoho CRM](https://www.capterra.it/software/155928/zoho-crm) — 4.3/5 (6964 reviews) 2. [Bigin by Zoho CRM](https://www.capterra.it/software/204998/bigin-by-zoho-crm) — 4.7/5 (724 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18768 reviews) 4. [HubSpot CRM](https://www.capterra.it/software/152373/hubspot-crm) — 4.5/5 (4451 reviews) 5. [EngageBay CRM](https://www.capterra.it/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) ## Recensioni ### "amoCRM the CRM of the networks and whatsapps" — 4.0/5 > **Victor Leonardo** | *29 settembre 2022* | Ambiente ed energie rinnovabili | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: With amoCRM you can have multichannel communication. Whatsapp .with the integration with Facebook, and Messenger. etc Incorporation of the SaleBot, it is a very good tool, so as not to lose leads. > > **Inconvenienti**: Best technical support and assistance . I do not have the same feeling as in other applications, the care and online support. > > The integration in a platform, with the applications that in my area, are the most used when I do a MKT campaign If the MKT campaign is in the Facebook marketplace, 80% of the communication is through messenger, and amoCRM channels them, and even more so with Botsales, to pre-attend them. If the campaigns are through Facebookmeta, less traffic but more effective, I channel them to the pipe perfectly. The same if the campaign was with Google or Instagram. ----- ### "Cost-effective yet powerful CRM alternative" — 4.0/5 > **Matthew** | *26 gennaio 2021* | Settore automobilistico | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: This is the only CRM we found that integrated with Social Media messaging, which is the preferred communication medium for many of our customers. We used to have our team using Facebook messenger within our FB Business Manager page directly, but now we can have these Messenger interactions INSIDE our CRM and then bridge those conversations into texts and phone calls. The software is intuitive and its user interface is excellent. There are many Automotive-specific CRM tools out there, but they are all old and clunky compared to amoCRM. > > **Inconvenienti**: The integration with FB is treated as a "bot" on the FB side, even though we have real humans in our call center replying to customers via amoCRM. This means that a stricter set of rules is applied to our conversations from FB, and we've had the link shut down a couple times. It's still a great integration to have--especially considering that no other CRMs can do this. Also, the integration with Twilio is quite limited when it comes to outbound and inbound calls. I love the automatic call recording features, but we are not able to assign agent-specific numbers that customers can call back. It would be wonderful if we could have a mini-IVR inside amoCRM so that when customers call us back the routing could be more efficient. The smartphone app could be better too. > > This is a good company. They are new enough to not be tied to old technology, but old enough to know what they are doing. Their live chat support has been excellent for us as well. ----- ### "My experience trying to ask Kommo for help in serving a client who wants more than 100 licenses:" — 1.0/5 > **Pablo Rafael** | *12 settembre 2023* | Software informatici | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: They integrate a bunch of tools but all are buggy, not intuitive and they dont support the clients > > **Inconvenienti**: I wrote to them by WhatsApp and in a rather rude way they sent me to the support chat. I wrote to the support chat and they sent me to this link for this meeting. I book the meeting canceling other commitments and they send me back to another department.All this to try to make my first sale of over 100 licenses under information that IS NOT in the 5 minute course that any 5 year old can get through.There comes a time when you have to say enough is enough to be stepped on, if this is how we are starting out, we are not going to end well.I have taken the name of every person who has served me in that manner to put as a review on every website where Kommo is mentioned, you are a disgrace. ----- ### "All-in-one CRM that shines for messenger-based sales" — 5.0/5 > **João Pedro** | *13 gennaio 2026* | Proprietà immobiliari | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Kommo makes it really easy to manage leads and conversations in one place, especially when you’re working with WhatsApp/Instagram/other messengers. The pipeline + automation setup is straightforward, and it helps keep follow-ups consistent without losing context. > > **Inconvenienti**: Some configurations take time to get right (especially automations and integrations), and the learning curve can feel a bit steep at the beginning. A few areas could also be more intuitive for first-time users. > > Overall, it’s been a positive experience. Once the initial setup is done, Kommo becomes a solid day-to-day tool for organizing leads, tracking progress in the pipeline, and keeping all communication history tied to the contact. It’s especially strong for teams that rely heavily on messaging to sell and support. ----- ### "Kommo has no secrets\!" — 4.0/5 > **Vigdalia** | *22 marzo 2024* | Servizi legali | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I like that Kommo has everything in one tool, for instance: CRM, leads, sales, contacts, and so on.That's an advantage because I can manage all my tasks with it, and it also records all the information when serving clients so we can check it whenever we need it. > > **Inconvenienti**: One thing that I like least about Kommo is that I can't send voice messages through it, and that's a little annoying. > > I consider my experience to have been satisfactory overall so far. I would like to have the option to send voice messages in the future to feel more satisfied. ----- Pagina: 1/9\ Avanti: [Pagina successiva](https://www.capterra.it/software/120048/amocrm?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/120048/amocrm) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati