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Cos'è CharmHealth?

ChARM EHR è una soluzione online basata sul web, certificata MU2, conforme alle norme HIPAA. Basata su collaborazione, cartelle cliniche elettroniche (EHR), gestione dello studio medico (PM) e fatturazione medica (RCM), migliora notevolmente la qualità dell'assistenza ai pazienti. I prodotti ChARM comprendono la soluzione di telesalute per la cura a distanza del paziente e la piattaforma Connect per la messaggistica e le comunicazioni sanitarie.

Chi utilizza CharmHealth?

Studi di piccole e medie dimensioni in ambiente ambulatoriale

CharmHealth Software - 1
CharmHealth Software - 2
CharmHealth Software - 3
CharmHealth Software - 4
CharmHealth Software - 5

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Le barre verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su CharmHealth

Punteggio medio

Nel complesso
4,3
Facilità d'uso
4,4
Servizio clienti
3,9
Caratteristiche
4,3
Rapporto qualità-prezzo
4,5

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
59%
4
27%
3
7%
2
2%
1
5%
Charles
Charles
Vice President Operations & Technology (USA)
Utente LinkedIn Verificato
Salute, benessere e fitness, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Very solid value EMR

5,0 6 anni fa

Commenti: For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.

Aspetti positivi:

Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.

Aspetti negativi:

Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.

Oluwole
Medical Director (USA)
Ospedali e sistemi sanitari, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Very customizable

5,0 4 mesi fa

Commenti: Really good experience. Other than occasional slow response time of technical team, I am pleased.

Aspetti positivi:

Intuitiveness. Easy to use. Customizable templates, macros, user roles. Integrated instant messaging for staff, text messaging for patients, fax, referral management. Ability to customize automation of the RCM.

Aspetti negativi:

Onboarding is brief and not very detailed. However, the intuitiveness sort of compensates. Also, time to response when you reach out for technical support can vary. Sometimes immediately, at other times can take up to a week.

Nikita
Midwife Apprentice, OB Tech, Doula (USA)
Medicina alternativa, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Do not sign up. Take money

3,0 2 mesi fa

Commenti: I signed up for a subscription with Charm EHR under Kenyetta Midwifery for $25. The original amount was taken from the account immediately at sign up. Several months go by and I notice a $245 charge has been deducted from my account. I immediately filed a dispute with my bank because I did not OPT for an automatic subscription for $245 nor did they have permission to deduct that amount. When they found out about the dispute, they tried to bully me and asked me to cancel the dispute amid their deceitful tactic to take money from me without prior knowledge or indication that they would be taking the money. I stood my ground and told them I would not be cancelling the dispute for the reasons above and I made them aware that I’ve seen several reviews on platforms where other businesses have experienced the same thing. My bank ruled in my favor and I never heard from them again. A few days later I called someone over the phone and cancelled the subscription. I was told because I filed the dispute the account would automatically be canceled and did not need any further action. As of [sensitive content hidden] , they repeat the same offense. They took $175 from my account after I canceled the account months ago in November 2023 and I have not used the service since. I sent an email requesting a refund and was told I did not cancel the account. I told them to pull an audit trail of the account to prove that I have not logged in and/or used the service. I would like a refund in the amount of $175 and to stop charging my card for a service I cancelled and do not use.

Aspetti positivi:

The options to customize it to your liking is flexible.

Aspetti negativi:

Untrustworthy with taking money from you account.

Risposta di MedicalMine

2 mesi fa

Hi Nikita, We sincerely apologize for the inconvenience you experienced. We are currently looking into your case and will ensure it is resolved promptly. We will update you shortly regarding the refund and confirmation of your account cancellation. Thank you for your patience.

Suzanna
Psychiatrist (USA)
Salute, benessere e fitness, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Charm is agile and cost-effective

5,0 2 anni fa

Commenti: I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and customizable.

Aspetti positivi:

Charm can be customized and personalized. There is a steep learning curve, and it is worth learning and making your own. I bill, send invoices, schedule, use the website scheduling widget, chart, communicate through the secure portal. The support team is constantly innovating and improving the product.

Aspetti negativi:

I loved the Zoom integration when it was impossible to get HIPAA compliant Zoom for less than $200/month. Now, it is no longer as cost effective. Support sometimes takes up to a week to respond to an email, though I have had good results with chatting with support through the website. Like all programs with legacy code, some of the templates that I have used for years get a little buggy. I wish the patient portal was mobile-friendly; it works best on tablets and desktops.

Sara
Psychotherapist (USA)
Salute, benessere e fitness, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Best EHR for value

5,0 4 anni fa

Commenti: I sampled several EHR systems last year and ChARM had most of the qualities that I wanted a administrator and clinician. I really enjoy using this EHR system and it is easy for my clients to use as well to sign paperwork and access resources.

Aspetti positivi:

I really enjoy that I can customize all of my notes and templates that I need on a daily basis. I also really enjoy that everything can be electronic and all paperwork can be sent to clients and have signatures in real time.

Aspetti negativi:

I feel the customer services could set up EFT and enrollments for payers to make it streamlined and easier for the provider.