CharmHealth

Very solid value EMR

Commenti: For us, it was a system that would be device agnostic. Charm works on any computer or mobile device with an HTML5 compliant browser.

Aspetti positivi:

Easy to get started. Has a very approachable user interface. Easy learning curve. Always improving. The company listens to customers and incorporates improvements based on feedback. Comparatively very inexpensive. Integrates with labs, erx solutions, and e-commerce solutions.

Aspetti negativi:

Customer Service is offshore and is not "real-time". But they do respond and are usually helpful. It is a trade-off for the pricing of the software. Some design issues in billing involving the integrated billing clearinghouse and downloading ERA's, and real-time eligibility verification requires a workaround to normal practices.

Charm is agile and cost-effective

Commenti: I have used Charm for almost three years now for my private practice and it is cost-effective and so powerful and customizable.

Aspetti positivi:

Charm can be customized and personalized. There is a steep learning curve, and it is worth learning and making your own. I bill, send invoices, schedule, use the website scheduling widget, chart, communicate through the secure portal. The support team is constantly innovating and improving the product.

Aspetti negativi:

I loved the Zoom integration when it was impossible to get HIPAA compliant Zoom for less than $200/month. Now, it is no longer as cost effective. Support sometimes takes up to a week to respond to an email, though I have had good results with chatting with support through the website. Like all programs with legacy code, some of the templates that I have used for years get a little buggy. I wish the patient portal was mobile-friendly; it works best on tablets and desktops.

Charm EHR for a naturopathic medical practice

Commenti: Charm offers many features that other EHR programs do not not. The cost is low for getting started which has been extremely helpful for me. As I scale my practice, I have been able to add in features as needed (and when I can afford it).

Aspetti positivi:

I like the ease of customizability. The support team is very helpful.

Aspetti negativi:

The e-prescribe feature is a challenge for prescribing compounded formulas.

Needs more updates for customization that makes sense

Commenti: I like that telemedicine platform, that is easy to use, and the fullscripts it easy. That's the only thing that really makes it stand out from other EMRs.

Aspetti positivi:

Fullscripts integration, telemedicine, PMP integration.

Aspetti negativi:

There is no orders tab, no diagnostic testing tab. Everything that is a task, can be completed, but not deferred or deleted if not performed. There is no integration of software for diagnostic testing like EKG, Spirometry, or Holter Monitors. The process of customization is not very easy. When a lab order is connected with an encounter it can't be modified through the lab tab (makes NO sense). Billing needs to be updated, it's completely an obsolete system that is being used. More providers would use this if you would fix, incorporate, include these MAJOR items.

Affordable option

Aspetti positivi:

This is the most affordable option out there and really provides you the option to grow. If you are a new practice and don't need a lot of bells and whistles, then this is a great option. Fancier features cost more.

Aspetti negativi:

My main gripe was with the online booking. There was no way to customize menus or offer links for one service so the patient is presented with every service available for online booking in alphabetical order. No way to change the order unless you get creative with naming of services. There is also only one option for integrated payment processing which was not good for me, especially since that company took 6 months to respond to me about opening an account.