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Cos'è Lightspeed Retail?

Lightspeed Retail POS è una soluzione mobile, multifunzione e basata sul cloud che semplifica il modo in cui servi i clienti e gestisci la tua attività distribuita in più sedi. Gestisci il tuo inventario, i clienti, i dipendenti e le vendite dal tuo laptop, iPad o telefono cellulare! Accetta tutti i metodi di pagamento e riduci i tempi di check-out in negozio e online. Risparmia tempo utilizzando i cataloghi acquisti integrati. Prendi decisioni basate sui dati per far crescere la tua attività monitorando costi, stock obsoleto e automatizzando gli avvisi di stock in esaurimento.

Chi utilizza Lightspeed Retail?

Le funzionalità di Lightspeed sono in linea con le priorità di rivenditori e ristoratori. Semplifica le attività quotidiane per essere libero di concentrarti su ciò che conta: la crescita del business e l'esperienza del cliente.

Lightspeed Retail Software - 1
Lightspeed Retail Software - 2
Lightspeed Retail Software - 3

Hai dubbi su Lightspeed Retail? Confrontalo con una delle alternative più popolari

Lightspeed Retail

Lightspeed Retail

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Le barre verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su Lightspeed Retail

Punteggio medio

Nel complesso
4,1
Facilità d'uso
4,1
Servizio clienti
4,0
Caratteristiche
4,0
Rapporto qualità-prezzo
3,9

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
57%
4
20%
3
6%
2
4%
1
13%
Chad
Partner
Utente LinkedIn Verificato
Articoli sportivi, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Access to information at your fingertips

5,0 2 anni fa
Sottotitoli in italiano disponibili nel lettore video
Jessica
Jessica
Owner (USA)
Utente LinkedIn Verificato
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Best POS for small businesses

5,0 5 anni fa

Commenti: One major benefit is how easy my ordering is with their PO system.

Aspetti positivi:

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Aspetti negativi:

Lots of different options so it takes a bit to determine what you need to use.

anna
CEO (USA)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Over promise, under deliver

4,0 4 settimane fa Nuova

Commenti: Overall, I have had a really negative experience with Lightspeed. Their account managers are not helpful and rarely answer. The company is focused on sales and add ons and not improving the product or ensuring the system does what retailers want / need

Aspetti positivi:

Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.

Aspetti negativi:

The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).

Risposta di Lightspeed

4 settimane fa

Hi Anna, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>. Thank you,

Brian
Owner (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Terrible Service, Outdated Product

1,0 2 mesi fa Nuova

Commenti: We bought a business that used Lightspeed. On 12/22/23 the previous owner submitted a ticket and sent her rep an email, telling LS that they needed to transfer ownership to us. We were sent paperwork and filled it out immediately as we were closing on 1/1/24. Rep said everything was fine. In 1/2/24 everything was still in previous owners name. I called, gave up after 4 times of waiting for over 20 minutes, put in tickets and emailed our rep. Nothing. A few days and a plethora of calls, emails and online messages later, someone told me the rep gave us the wrong paperwork to fill out. We had to start over. This wasn’t done until 1/16/24, 16 days after we bought the business. But it gets worse! For all that time, all sales went to the previous owners acccount (she still had LS at another business) and all money from sales went to her bank. Again, call after call, ticket after ticket, nothing. Finally after over a month, the previous owner was nice enough to write me a check for the payments she received in error, but to this day, LS still hasn’t figured out how to get the sales that went into the previous owners account, to mine. Almost 60 days! I missed paying my state sales tax because I don’t know how much sales we had. Then to top it all off, I worked on our ecom/website for hundreds of hours. Added just under 4,000 products and descriptions and pictures. We own a retail Christmas store. I’d put a stuffed animal under “Plush” on the website. The next day I’d look and that listing would now be under Christmas Lights. Again to tech support. Turns out there was a syncing issue and they had to delete everything I had done. I have to start over. Redo just under 4,000 products. Put them in the correct categories. Hundreds of hours of more work. They didn’t even apologize. They don’t care.To this day, 2/22/24, the account still shows in the old owners, company name. More tickets, more of nothing getting done. More frustration. Please, please stay away from this company. They are truly horrible.

Aspetti positivi:

Inventory management was easy. The retail system is fairly easy, but the api from retail to ecom is one way, which is a major flaw.

Aspetti negativi:

Their ecom is terrible. Only thing worse than their ecom is their customer service. You can’t call anyone. Tickets take weeks to get worked. Only option is online chat. Try explaining a complex situation in a chat.

Risposta di Lightspeed

2 mesi fa

Hi Brian, We sincerely apologize for any challenges you've faced while using Lightspeed. Your satisfaction is paramount to us, and we are fully committed to promptly resolving your concerns. In light of your recent experience, our Management team reached out last week to provide further assistance and help remove any blockers you that you are experiencing. We appreciate your patience as we diligently work to address your issues. Best regards, The Lightspeed Team

Railan
Manager (USA)
Articoli sportivi, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Lightspeed for Small Business

5,0 3 mesi fa

Commenti: Our overall experience has been very good - I have much more control over inventory, discounts, more robust reporting, and human error estimated.

Aspetti positivi:

Inventory, POS, Reports, and discount features are all easy to configure and use.

Aspetti negativi:

When completing an End of Year inventory count, you must submit the entire count before seeing the total cost of products counted.

Risposta di Lightspeed

3 mesi fa

Hi Railan, Thank you for sharing your experience! We're glad to hear that Lightspeed has provided you with easy-to-use features for inventory, POS, reports, and discounts. The Lightspeed Team

Steve
Steve
Owner (USA)
Utente LinkedIn Verificato
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

A great all-inclusive system

5,0 3 anni fa

Commenti: Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Aspetti positivi:

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Aspetti negativi:

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.