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Cos'è Lightspeed Retail?

Lightspeed Retail POS è una soluzione mobile, multifunzione, basata sul cloud che semplifica il modo in cui servi i clienti e gestisci tutti i tuoi negozi. Gestisci il tuo inventario, tieni sotto controllo le vendite, gestisci i dipendenti, elabora i pagamenti e crea esperienze di acquisto indimenticabili che fanno tornare continuamente i clienti, il tutto dal tuo iPad.

Chi utilizza Lightspeed Retail?

Le funzionalità di Lightspeed sono in linea con le priorità di rivenditori e ristoratori. Semplifica le attività quotidiane per essere libero di concentrarti su ciò che conta: la crescita del business e l'esperienza del cliente.

Lightspeed Retail Software - 1
Lightspeed Retail Software - 2
Lightspeed Retail Software - 3

Hai dubbi su Lightspeed Retail? Confrontalo con una delle alternative più popolari

Lightspeed Retail

Lightspeed Retail

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109,00 USD
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Versione gratuita
Prova gratuita
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4,1 (969)
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VS.
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Prezzi
Caratteristiche
Integrazioni
Facilità d'uso
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Servizio clienti
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Le barre verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su Lightspeed Retail

Punteggio medio

Nel complesso
4,1
Facilità d'uso
4,1
Servizio clienti
4,0
Caratteristiche
4,0
Rapporto qualità-prezzo
3,9

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
56%
4
20%
3
7%
2
4%
1
13%
Chad
Partner
Utente LinkedIn Verificato
Articoli sportivi, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Access to information at your fingertips

5,0 2 anni fa
Sottotitoli in italiano disponibili nel lettore video
Steve
Steve
Owner (USA)
Utente LinkedIn Verificato
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

A great all-inclusive system

5,0 4 anni fa

Commenti: Our industry was using a server-based software which was cumbersome and VERY outdated. Switching to Lightspeed has allowed me to more easily fulfil online orders, process transactions remotely, and communicate with our customer base more effectively.

Aspetti positivi:

Integration across POS, eCommerce, Accounting, Data Analytics is excellent. We have been able to increase both sales and efficiency with this system. The accounting feature and its daily export to QuickBooks allows me to spend only a few minutes each day keeping books up to date. It certainly makes year-end a breeze. Lightspeed Analytics is an invaluable resource for forecasting and identifying areas of opportunity. Customer support is available 24/7 and if they aren't able to answer my question immediately, I have received a timely follow-up within a day or two.

Aspetti negativi:

There are some work-arounds that I have implemented. It would be nice to have the option for recurring billing and serial number tracking (not just adding a serial number to an item) as well as a better protocol for backordered items on Purchase Orders.

Jessica
Jessica
Owner (USA)
Utente LinkedIn Verificato
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Best POS for small businesses

5,0 5 anni fa

Commenti: One major benefit is how easy my ordering is with their PO system.

Aspetti positivi:

I moved from Lightspeed to Clover and it's night and day. I had to piecemeal the Clover system on the back end to be useful and Lightspeed hands you so much. I've since added more and more of the Lightspeed system like loyalty because their tools are amazing. One of the best parts is their customer service. You get quick answers and they go above and beyond. Whether it's something as simple as why isn't my shipping working on ecom or how can I verify my website with the different social media platforms, their FAQs and customer service team never disappoint. If you are thinking about switching, do it. You won't regret it. It's made me more efficient all around. Thanks Lightspeed!

Aspetti negativi:

Lots of different options so it takes a bit to determine what you need to use.

Kyla
Owner (Canada)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Lightspeed Retail - User Friendly & Great Customer Service

5,0 4 settimane fa Nuova

Commenti: The cost is a bit high in comparison to other retail POS systems. I may have considered an alternate provider based on the cost alone, but we wanted to get our store opened right away, and Lightspeed came very highly rated.
Over and above customer service is so very important, and this alone keeps us on-line. I would recommend Lightspeed to any new user considering them.

Aspetti positivi:

I enjoy using Lightspeed. The features are easy to navigate, learn and train. There is a newsletter that alerts us to new features and interests. We were offered a significant start up discount for the first year, and the terminal was free. Once we set up the system, it has been clear sailing. Any time we have had a question, on-line customer service has been wonderful! We have never not had an issue unresolved. Lightspeed offers capital advances after a certain period of time, based on sales. This could be useful to help with additional expenses as they come along.

Aspetti negativi:

I do not love the monthly fees now that our yearly discounted rate has come to an end. That is really the only thing I dislike about the entire system. I do wish that Lightspeed would partner up with Faire, the wholesale platform we often use, to integrate the inventory and invoicing.

Sean
CEO (USA)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Not The Same Company It Once Was

3,0 2 mesi fa

Commenti: We loved Lightspeed and advocated for them in the beginning. The disappointment in their customer service and the system breakages and downtime was devastating to our business. The customer service we received when their system was crashing was the worst customers service I have experienced in any industry. They denied system crashes or feature breakages, for days before acknowledging them. We tolerated alot from them because they used to be so good! But, it started to cost us a lot of lost sales, and when they couldn't process credit cards for days, that was the end...

Aspetti positivi:

Good foundation. Simple to use POS with valuable connected integrations.

Aspetti negativi:

Customer service used to be outstanding. In a few short years, it provided some of the worst customers service I have experience in any industry. I can confidently saw even our basic employees/user understood the system better than ANY of the customer service reps from Lightspeed.

Risposta di Lightspeed

2 mesi fa

Hi Sean, We would like to sincerely apologize for your recent experience with Lightspeed. We understand how crucial it is to provide timely and effective support, and we deeply regret hearing that we have fallen short of your expectations. Your feedback is invaluable to us, and we're committed to addressing these issues to improve our services moving forward. We are unfortunately unable to locate your account within our records. If you wish to discuss your concerns in more detail, we kindly ask you to contact your Account Manager for further assistance. If you require immediate technical support, please don't hesitate to reach out to our Support Team. Thank you for your time and patience. The Lightspeed Team

anna
CEO (USA)
Vendita al dettaglio, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione
Fonte: SoftwareAdvice

Over promise, under deliver

4,0 4 mesi fa

Commenti: Overall, I have had a really negative experience with Lightspeed. Their account managers are not helpful and rarely answer. The company is focused on sales and add ons and not improving the product or ensuring the system does what retailers want / need

Aspetti positivi:

Lightspeed has the basics complete. Matrixes, easy sku set up and fairly intuitive POS.

Aspetti negativi:

The customer service is terrible. The team is constantly selling new add ons that don't work and then no one every responds. Overall, I have felt the system does not do what they say it does. For example, we were sold on a shopify integration, which is not true. We were also sold that their reporting is great. It is not only terrible, but you have to pay a lot more for any reports that give you actual information (like inventory valuations).

Risposta di Lightspeed

4 mesi fa

Hi Anna, We would like to sincerely apologize for your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. We value our customers’ feedback, and would like to learn more about your specific experience, to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success team should you wish to provide further feedback. You may reach us via email at <[email protected]>. Thank you,