--- description: Scopri le funzionalità di 3CLogic, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: 3CLogic - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [3CLogic](/software/121250/cloud-call-center) # 3CLogic Canonical: https://www.capterra.it/software/121250/cloud-call-center Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/121250/cloud-call-center?page=2) > Soluzione basata sul cloud per contact center multicanale progettata per aiutare le organizzazioni a ottimizzare le proprie iniziative di vendita, marketing e assistenza. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 49 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza 3CLogic? Alle PMI e alle imprese che migrano da locale a cloud, 3CLogic offre soluzioni versatili che vanno da un semplice connettore di telefonia a un sistema CRM, fino alla scelta tra implementazioni su cloud ibride e pure. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 49 Recensioni | | Facilità d'uso | 4.1/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.4/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 3.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: 3CLogic - **Area geografica**: Rockville, USA - **Anno di fondazione**: 2005 ## Contesto commerciale - **Prezzo di partenza**: 115,00 USD - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (locale), Linux (locale) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Austria, Belgio, Brasile, Canada, Costa Rica, Croazia, Danimarca, Filippine, Finlandia, Francia, Germania, Giappone, Gibilterra, Grecia, Groenlandia, India, Irlanda, Islanda, Italia e altri 13 ## Funzionalità - Alerts/Escalation - Analisi di testo - Analisi visiva - Avvisi/Notifiche - Azioni innescate da eventi - CRM - Coinvolgimento dei clienti - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Connessione telefonica automatica - Creazione di report/analisi - Cronologia clienti - Dashboard - Definizione degli script di chiamata - Gestione degli elenchi - Gestione dei sondaggi - Gestione della campagna - Gestione della forza lavoro - Gestione delle attività - Gestione delle code - Gestione delle comunicazioni - Instradamento automatico - Instradamento delle chiamate - Intelligenza delle conversazioni - Interfaccia agente - Messaggio vocale - Modelli personalizzabili - Monitoraggio delle attività - Monitoraggio delle chiamate - Monitoraggio delle chiamate - Notifiche account - Programmazione delle richiamate - Quadro della attività - Raccolta dati multi-canale - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Relazione delle chiamate - Script multipli - Selezione predittiva dei numeri di telefono - Sistema plurilingue - Smistamento automatico delle chiamate - Sondaggi e feedback - Strumenti collaborativi - Task Automation - Third-Party Integrations - Trascrizione delle chiamate - Trunking SIP - Visualizzazione di dati - VoIP ... e altre 9 funzionalità ## Integrazioni (13 in totale) - SAP Sales Cloud - SAP Service Cloud - Salesforce Sales Cloud - Salesforce Service Cloud - ServiceNow - ServiceNow Customer Service Management - ServiceNow Field Service Management - ServiceNow Financial Services Operations - ServiceNow HR Service Delivery - ServiceNow IT Service Management - ServiceNow Orchestration - Verint Workforce Management - Workforce Optimization (WFO) ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Programmi per registrare le chiamate](https://www.capterra.it/directory/30533/call-recording/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software per il successo del cliente](https://www.capterra.it/directory/30961/customer-success/software) ## Alternative 1. [Five9](https://www.capterra.it/software/132405/five9) — 4.2/5 (481 reviews) 2. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (987 reviews) 3. [Genesys Cloud CX](https://www.capterra.it/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [NiCE CXone](https://www.capterra.it/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [CloudTalk](https://www.capterra.it/software/182004/cloudtalk) — 4.4/5 (268 reviews) ## Recensioni ### "How 3CLogic + InfusionSoft helped us grow more than $700K in less than one year" — 5.0/5 > **Ken** | *18 marzo 2015* > > **Vantaggi**: Ease of use; operators were literally trained and productive the first week of usage Easily integrates with other programs (i.e. InfusionSoft in our case) Allows for remote numbers (i.e. usage of a field reps cell number to set appts) Incredibly affordable EXCEPTIONAL support > > **Inconvenienti**: Currently not brower-driven (however, I understand a mid- to late-2015 upgrade will address) > > As North America's largest publisher of monthly real estate magazines, we were looking for a solution to help us significantly improve the efficiency and ROI of our internal call/sales center. We chose 3CLogic as our call center solution and EASILY combined their software with InfusionSoft, our chosen CRM solution. And, the results were phenomenal. To date, operator efficiency has grown by more than 400 percent and sales in the first 8 months of usage topped $730M. ----- ### "Decent Telephony Software" — 4.0/5 > **Edrick** | *13 luglio 2021* | Risorse umane | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Generally, this software is easy to use and navigate. It's features are at par with it's competitors. The customer service was also very easy to work with and very responsive with our queries when we were setting up their software. > > **Inconvenienti**: There are a couple of areas to improve on. There are still some features that needs polishing especially the audio quality, call recording and reporting/analytics. There are a couple of technical concerns which is understandable since this software is relatively young. > > 3CLogic is our main way of coordinating with our candidates and new hires. There are a couple of technical issues along the way but understandable since software are not perfect. Whenever these issues arise, their customer support are very helpful and accommodating to our queries. It's features are at par with its competitors. This is a good alternative to other expensive telephony providers. ----- ### "I am a happy user of this software for 3 years" — 3.0/5 > **Timothy** | *4 giugno 2018* | Amministrazione pubblica | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I most like the ability to copy projects to scale the expansion of existing customers or new customers > > **Inconvenienti**: I most dislike the inability to utilize more than one SMTP server for automated emails (based on result code/disposition), even when across projects that have nothing to do with each other. > > I have been happy with this software and would recommend it to others. ----- ### "the team always available when I need assistance." — 5.0/5 > **Brenda** | *20 agosto 2018* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: the team is very easy to speak with and understand my lack of knowledge. They are always willing to help and also teach me to help in the future. The ticketing system is very easy to use and is promptly responded to and updated. > > **Inconvenienti**: It would be nice to have an extension to dial for a particular support rep rather than tying up a different rep to get the person I am needing to speak with. > > I have been very impressed with the service that the team provides for Acceptance Rentals needs. They are extremely helpful and if they cannot assist they immediately escalate the issue to get the problem solved in a very timely manner. They take the extra time to help us understand the issue and assist us in learning things about the system that we are not aware of. ----- ### "great customer service" — 4.0/5 > **Utente Verificato** | *31 marzo 2016* | Ospedali e sistemi sanitari > > **Vantaggi**: customer service is great > > **Inconvenienti**: The two main issues I have with it are the admin interface which is not easy to navigate and the knowledge base which does not have search functionality. > > When we were deciding between contact center softwares, we chose 3C because a reference we spoke to really recommended their customer service. Two-ish years later and that is still true--the tech support as well as our account rep are really great, very quick to respond to our issues and dedicated at solving them. We have in-office and remote staff and 3c is helpful with both. They are also very diligent at letting us know when software updates are being pushed, which is helpful for us as we work in several time zones. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/121250/cloud-call-center?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/121250/cloud-call-center) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati