by Advanced Retail Management Systems
Average Ratings14 reviews
- Overall 4 / 5
- Ease of Use 4 / 5
- Customer Service 4 / 5
- Features 4 / 5
- Value for Money 3 / 5
- Starting Price $10000/one-time
Cloud, SaaS, Web
- Advanced Retail Management Systems
- Founded 1983
About Retail Pro
Application suite consists of POS and Store Operations, Merchandising, Payment Solutions, Planning and Business Intelligence.
Retail Pro Features
- Consignor Management
- Customer Database
- Employee Management
- Inventory Management
- Loyalty Program
- Point of Sale (POS)
- Pricing Optimization
Retail Pro Most Helpful Reviews
Reviewed on 6/24/2010
Comments: My recommendation to anyone considering jewery software to run their business is to strongly consider the ARMS program. It's not just about the software. Training and philosophy are an integral part of the Arms software approach.
Pros: The Arms software was developed to reflect principles of productivity, specifically for jewelry stores. It was based on years of instore experience by the developers. That is why we originally bought Arms many years ago. We realized that we needed to have good data on the productivity of specific products as well as specific departments. Additionally, we needed to do a better job tracking the purchases of our customers. With the addtion of a POS a few years ago we are now capturing information every day about our customer's buying habits. We that information to send out mailings and make marketing intelligent decisions.
Cons: First it should be noted that, no matter what a software firm might tell you, no software is perfect. It is simply too complex to be perfect. The Arms software covers a lot of bases and like any complex product it is always being improved. Years ago I decided that the most productive relationship with a complex software company was one of being a "partner". So when I identified issues that needed improvement, I would carefully outline the needed changes and forward them to Arms. Over time the changes would be implimented. In the near future, I am looking forward to being able to export stock entry data into Quickbooks-this will be a great change and is a direct result of such a relationshiip. The other thing about a completx system is it can take a while to learn. That will always be the case for any good software. Thanks goodness for Arms' great customer service.
Reviewed on 11/8/2017
Used ARMS for POS and CRM at previous job
Pros: Once you familiarized yourself with the ins and outs of the software there were a lot of different features that were beneficial
Cons: I have used other POS and CRM tools in the past that the UI was a little more friendly. You have to play around sometimes to figure some things out.