FreeAgent

Davvero un buon strumento di fatturazione

Aspetti positivi:

Ho usato FreeAgent come software per la gestione della contabilità, note spese e fatturazione elettronica. Molto comoda l'interfaccia, permette di gestire agevolmente tutto ciò di cui si necessità.

Aspetti negativi:

Ho sofferto la mancanza di alcuni strumenti integrati invece in altri software per la creazione delle fatture elettroniche

Freeagent is my choice for Accounting

Commenti: A few times, I've had to contact their support. They have live-help and the accountants are amazingly responsive, understanding and helpful. One of the best supports I've had in any software.

Aspetti positivi:

Saves loads of time and is easy to use for a business owner without the need for a book keeper or accounting person. Love the bank imports and ease of reconciliations. RTI and VAT submissions submit to HMRC straight from the software. I could go on and on here, but having had business since 1999, the importance of having great finance management as a small business can't be understated!

Aspetti negativi:

At the moment you can scan/photograph expenses and it can complete the data entry using AI. I can't wait until this can happen for bills too!

Been using for over ten years

Commenti: Freeagent has been the heart of my business for over ten years.

Aspetti positivi:

I always know my financial and tax situation. I'm never in the dark. You put in the info as you generate it and you'll never be in any doubt about your financial health.

Aspetti negativi:

I know Xero has lots of bells and whistles but Freeagent is simple to use, predictable and the support is from UK or US based specialists who really know what they're talking about.

FreeAgent, not using anymore. Software is Pathetic

Aspetti positivi:

It is Automated on Invoicing, etc. That is very error prone.

Aspetti negativi:

I do not like Freeagent. Freeagent do not give options. It is very closely connected.

Very good all round!

Commenti: Really positive and I would encourage everyone running a business to use their software.

Aspetti positivi:

Free Agent came bundled with my NatWest account. It is easy to use with a clear interface and integrates well with my bank accounts. The mobile app is excellent and the support (both technically and professionally) is clear and of good standard. I find their email updates helpful.

Aspetti negativi:

I would like them to be able to import transactions directly from Stripe as a ‘bank account’ as currently you have to manage this manually.

FreeAgent - Free if you use some bank accounts

Commenti: Great customer service on the queries I've raised.

Aspetti positivi:

Free for users of certain banks and they get access to it all not just some features.

Aspetti negativi:

That the bank options when reconcilling aren't very flexible or obvious as to which category.

Great cloud-based accounting

Commenti: Overall I am very happy with FreeAgent and have very minimal issues, usually very easily resolved, but regardless their software still makes it a lot easier to do accounting and file taxes compared to doing it all on my own.

Aspetti positivi:

FreeAgent is an incredibly supportive and useful tool for someone that is not good with accounting and has a very busy job that makes accounting a very timely task. To be able to rely on software to explain transactions, calculate your income and outgoings as well as file tax for you is very useful without having to worry about a lot of jargon. The support has been very useful at times when needing help with some explanations or more.

Aspetti negativi:

It was a while back that they announced that they could no longer offer accounting support, and always recommend hiring your own accountant, however back when I first signed up for FreeAgent I was sure that they advertised themselves as not requiring an accountant.

FreeAgent -> Simple and Effective

Commenti: Would recommend for any small business as works really well

Aspetti positivi:

Really great for small business, simple accounting across the board. I really like the dashboard feature.

Aspetti negativi:

I wish the dashboard could be a bit more customisable with options to show reports or category spending as a tile / more configurable layout

Great for non- accountants and accountants alike

Aspetti positivi:

It's nicely laid out and easy to navigate, the automatic filling is a breeze, recurring invoices & bills save so much time and the time tracking features are useful in some cases.I used the software probably just when it started many years ago when i started as a freelancer, but it was pretty expensive then, so i moved on. I returned when it was offered for free through my bank as it was a bit of a no brainer.

Aspetti negativi:

The integration with other tools is very lacking, yes it has zapier but with only a couple of integration points its basically useless with the tech stacks most of us operate now. From memory (as i cant find the customer forums anymore) users have been requesting improvements to this for at least 6 years, so It's not going to be improved basically.

Everyday User b

Commenti: All in all I think the system is easy to use and self explanatory, but few tweeks would be welcomed.

Aspetti positivi:

I like how easy to use the site is. I mainly use it on web and I'm not sure if there's an app but coming in to work, having never used this before, it was easy to find my way around it and get on with work without training.

Aspetti negativi:

I miss the ability of exporting data into Spreadsheet and trailing trough pages of invoices to highlight and copy so I can paste into Spreadsheet is tiresome. I would love for this to be changed.

Free Agent review

Aspetti positivi:

Easy to manage. links with my bank account.

Aspetti negativi:

Nothing really. All pretty easy to use.

Straightforward online accounting software

Aspetti positivi:

I enjoy the simplicity in creating new invoices and the VAT breakdown being provided so it is clear to the client. It is easy to either download the invoice as a PDF and email it manually or do so via FreeAgent itself.

Aspetti negativi:

As a new user I have found it difficult to change the status of an invoice ('paid' status in particular).

Great for small starters and contractors

Commenti: Positive for my needs. My accountants (used through FreeAgent) don’t like using this software so there must be some more advanced features I’m missing.

Aspetti positivi:

British-owned, everything you need to get going for a small business with lots of additional features

Aspetti negativi:

Weirdly, I find the expense reporting a bit tricky to set up

Overall

Aspetti positivi:

Overall experience is good. It allows to better organised both my bookeeping but as well my employee work due to its usability. Love as well the API integration that allow me to create custom analysis.

Aspetti negativi:

Too much focus on UK client. We are an Italian company and some of the functionality available for UK are really complex to achieve for us and required workaround. Billing only in 1 currency is crazy, why do you have invoice in multiple currency but billing cannot be done? It should be a simple addition to make but it has been year that people asked for this and still not implementation. Country specific payroll. Although I am aware it will be impossible to enable payroll for every country out of the box why don't allow customer to customized the payroll functionality to meet payroll requirements or add important deadline for taxing purpose. Even the export functionality can be improve and should be added to every areas from timesheet to bill, from invoice to expense with filter that allow you to specify the data you want to export. VAT calculation for Intrastat - due to the internationalisation of business should be easier to export only bill and invoice that are related to country outside your normal business area. What about language package? Again if not possibile provide an LDK that allow client to customize the interface.

Exceptionally Poor Customer Support

Commenti: I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent. For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude. That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers. Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January. I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart. I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!

Magnificent Customer Support, Good Accounting System

Aspetti positivi:

FreeAgent is more advanced than my previous service provider, Freshbooks. It allows me to handle the split between personal/business bank accounts and their expenses better and even submits my tax return to HMRC for me. The few times I've contacted their support, they have responded quickly, actually understood what I've asked and provided a detailed response, specific to my issue.

Aspetti negativi:

As a sole trader working on various contracts for 7.5 hours per day, I need to be able to track my time and bill my clients based on it. This is the only area where I found Freshbooks to have the edge—it provided a daily timeline where I could click on my start time, enter the duration, client and project and track my time visually. This meant that I could tell at a glance where there were gaps in my day and correct them accordingly. FreeAgent allows me to add Timeslip entries, however it can get confusing quite quickly as there is no start time and no visual timeline. I have to rely on the running total of hours shown per day and try to work out the amount of hours to submit per task. So the interface isn't as intuitive as I would like, but the wealth of other extra features I have access to with FreeAgent does go some way to making up for it. FreeAgent does also work out at around double the monthly subscription price of Freshbooks, which isn't ideal in my circumstances, but I do feel I am getting a better all-round product for the money.

Perfect Companion for Accounting

Commenti: I was introduced to Freeagent by my accountant, Balance Accountants. My business needs are met very easily with Freeagent, I have a small company which is Residential Care and Home Care business. The cloud base system allows my accountant to access my work and I'm able to have meetings with bank managers etc without having to lug lots of paperwork about, everything is at my fingertips. Also im based in the South and my business and accountant are in the North, so logistically it works very well for me. The system I have found very easy to use and if I have ever got stuck, my accountant can sign in and talk me through it. Once you get yourself set up and familiarised, you won't believe how much simpler accounting gets. I use for all bookkeeping and invoicing. I would use it for payroll but hey....my payroll lady would be out of a job! But I reckon she uses it as she's always smiling never stressed.

Aspetti positivi:

Live bank feeds, easy to use, perfect for invoicing, accounting for small businesses, keeping the accountant and bank manager happy with the efficiency! It does everything (for me and my business needs) apart from making me coffee :-) Always a pleasure using freeagent, it's really fun to use!

Aspetti negativi:

Ive been using it for nearly two years.... Can't fault it! Not sure if I could add a further business to the platform, for example: using same login details but be able to switch between businesses?? That would be really good.

No longer fully trust Freeagent

Aspetti positivi:

It's useful to be able to see the state of my business finances at a glance and it's great to be able to send professional invoices - but it's a lot of money for an invoice template.

Aspetti negativi:

I no longer fully trust Freeagent, especially around banking, after I spotted that not all transactions are not being imported. When I raised it with customer services they basically just agreed that no, not all transactions are being imported, but couldn't give me a reason why or suggest how they would fix this, just said that I should check all transactions manually. What's the point of having an import feature if you then have to repeat everything manually? Meant I had to spend hours checking transactions and VAT returns to pick up transactions that Freeagent had missed. I certainly would no longer trust it with my tax return, so I have to employ an accountant as well. Also, when recognising transactions, Freeagent seems unable to recognise transfers between accounts, meaning they all have to be approved manually, despite the fact they happen time after time.

Love it

Aspetti positivi:

Exceptionally easy to use and easy to learn. I keep the tab open every day. It's easy to "undo" if you make a mistake in an invoice. There's basically nothing that can't be undone by reverting to draft. The recurring invoices tool is really helpful. I don't use the feature where it'll email invoices/reminders. I prefer to do that myself and it's really easy — nothing to really keep track of since I invoice all clients on the same day each month. They make it easy to label bank transactions so as long as I remember to do that once a month or so, all my accounting reports are always current. I don't have to spend too much time on accounting and I don't really have any complaints. The customer service is always fantastic.

Aspetti negativi:

I wish the time tracking feature were just a little slicker. I use Toggl for time tracking, and then I import hours for each client each month. Not a big deal, but one of those little things that would put it over the top.

Great when everything is simple and goes smoothly, difficult to customise or correct

Aspetti positivi:

the mobile app is great for tracking time or updating expenses while on the road Like the time reporting features to report by contact or project Tax Timeline also really helpful for getting a quick understand of what's owed

Aspetti negativi:

It's difficult to make corrections on invoices, especially if an expense or time item is labeled wrong, requires deleting/creating a new invoice rather than being able to unlock the items associated with it and fix them. Layout options for invoices are very limiting unless you create your own CSS file. Can't change account type without contacting admin - ie I mistakenly set up as a sole trader instead of private ltd company and says I have to contact customer service to change it.

FreeAgent - Great and Gets Better

Aspetti positivi:

FreeAgent is a fantastic product. I have only needed to use support a couple of times and they were more unusual questions. As a freelancer, keeping an eye on income and expenditure, billing and chasing invoices and recording expenses with my phone is really important. Add to that the easy submission of my tax return and it really is a great piece of software.

Aspetti negativi:

I am a little disappointed that I could not receive any of the discounts offered to new customers. (e.g. 6 months half price).

Reviewed lots of options made the decision to go with FreeAgent and never looked back, great product

Commenti: Peace of mind, credible management information, easy ways of doing my quotations and billing, streamlined data capture of receipts and mileage, reduced my back office admin costs and made our lives easier

Aspetti positivi:

Easy to use, intuitive, provides high quality information about the state of play of my business and my ongoing liabilities for tax and keeps easy track of who owes us money and how to send reminders. Quotation system works well, bank integration excellent and shared access for my back office book keepers means a lot less hassle. Love the App for capturing expenses and mileage

Aspetti negativi:

Worry about their inability to let me download copies of all scanned images I have added. I really cannot find anything else to say

Make life easier

Aspetti positivi:

It makes my life easier. I was spending at least half a day totting up time spent and billing clients but Freeagent does it all for me at the touch of a button. That has been the absolute stand out time saving feature for me. Plus it's not complicated, easy to use and displays everything clearly.

Aspetti negativi:

Every month I have to re-input the tasks for clients. I wish it would hold onto those so that I could re-use them for my ongoing clients.

As an event planner, it makes me happy to use FreeAgent because of easy access.

Commenti: Estimates and proposals
Invoice templates
Simple payroll and automatic back feeds
Tax timelines (you'll never miss a deadline again!)
Self-assessment tax return filing
Unlimited users and transactions
Support accountants are available to answer any questions
First 30 days are free, I was excited about this and I was very happy about this.

Aspetti positivi:

Cheap depending on your business needs or the size of the business. Famous for its incredible invoice templates Shows your real-time profit position and it automatically updates your accounts. Cloud-based, so there is no software to download or install The interface is very friendly and lovely.

Aspetti negativi:

Online help, known as My Business Works Support has been known to be rather unhelpful and excessively rude Tends to receive bugs or glitches that often take time to repair, if fixable at all Even though this program offers Multiple Currency options, the proper support for this feature is seriously lacking Not very quick with software updates (some have been waiting years for new and desired features)

Like the product

Aspetti positivi:

Easy assess and works great for tracking my time and billing clients. The bank feed works well. I like the overview information of the home screen dash board.

Aspetti negativi:

I have an accounting background and am a bit frustrated with how to pay bills and reconciling an account. It has not been very easy for me to understand how some of the functions work - relative to other software that I have used. Some one with out my background might find it easy to understand.