Scanmarket

Implemented approx. 1.5 yrs ago, on to Server for contract management repository

Commenti: Centralized contract management repository for multiple office locations.

Aspetti positivi:

Centralized area to see contracts, establish notifications for expiries and approvals. View of confirmation users. Centralized template and clause library, most recent updated versions.

Aspetti negativi:

Reporting is manual as well as workflow, until purchase automatic. Sometimes limited to searching features when criteria is set. limited window view on Contract List.

Symfact: Legal Entity Management Tool

Commenti: My overall experience with Symfact was simply great. There were two key factors of this successful implementation in our organization: 1] We defined very clearly what we want and why. We set "a minimum global standards" = focused on our most important master data. 2] Support from Symfact.
We received outstanding support from Symfact having fully dedicated Project Manager. He was a true partner and not just an assigned consultant. He acted promptly, challenged our proposals and requests, but did not force us into his solutions or ideas.
He was always looking for an optimal solution and passed all relevant best practice experiences to our project team. Our implementation was thus under competent project management and our mottos were: "Keep it simple" / "Less is more" / "Quality and completeness first". I wish to say THANK YOU and advice others to consider above if they decide to implement this tool. Vaclav Pavlu

Aspetti positivi:

Easy to use, very powerful reporting capabilities, cloud solution which performs robustly across our global operations regardless internet connectivity challenges - mobile solution. We can easy store documents and keep our virtual storage safe.

Aspetti negativi:

There are not really major cons. We requested a simple effective solution and we got exactly what we asked for. Of course, with more users comes an appetite to further improve reporting and presentation capabilities.

Poor customer service

Commenti: I had the worst experience with [SENSITIVE CONTENT HIDDEN]. She listens to all your input like she cares and nothing gets done. We’ve had this software for a year and I can’t even use it since I’m still waiting for the [SENSITIVE CONTENT HIDDEN] to get back to us about the changes we requested to tailor the software. It’s taking over six months for the programmers to give us the capability of putting in decimal points to go out 6 numbers.

Aspetti positivi:

Our company needed a software to help maintain the huge database of entities and this software will generate an org chart for you in a snap.

Aspetti negativi:

Needs a major update and overhaul. For example, when you add a contact, it shows their name and phone number and you have to click their name to retrieve such person’s email address. We’re in the 21st century. I email more than call people. Small detail as such as the above makes it obvious that they aren’t doing much to keep the software current with the times.

Very positive as we could customize it exactly to our needs

Aspetti positivi:

- I like the flexibility the tool provides as it can be customized to your needs; - Symfact is determined to understand their customer needs and the business they are in and are not just selling a product. - Fast access to key decision makers in the company, very responsive team

Aspetti negativi:

- Pricing (not the total cost) was at the beginning a challenge due to the pricing metrics they first came up with but after a few meetings and Symfact understanding our challenges we found a good solution.

Great !!

Commenti: highly recommended

Aspetti positivi:

The ability to secure the multiple contract and compliance, you don't need to worry about the contract thanks to Symfact.

Aspetti negativi:

the software is no doubt good, but not user-friendly .