HappyFox Chat

Great tool, with a small lack of features

Aspetti positivi:

HappyFox Chat is slightly over-priced for its availability. Once we spoke to a very kind sales-man from them, we were pleased with the integration of dozens of APIs with other platforms. The interface is certainly appealing.

Aspetti negativi:

HappyFox chat lacks certain features such as keeping both support members when transfering a chat until one takes over. We also found a slight issue with scheduling more than 1 language on the interface.

Brilliant to have unlimited agents

Commenti: HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us!

Aspetti positivi:

Having unlimited agents is such a relief. We switched from another chat function platform because they charged for each additional agent. We have saved a lot of money in the long run and we're so glad to have made the move! The system is a much sleeker version than we had before, with some cleaver features that have really helped improve our service.

Aspetti negativi:

The analytics aren's as comprehensive as the platform we are using before, but they do show the basic info of how many chats we have on certain days.

Fatal issue on Android and they couldn't fix it in 30 days.-

Aspetti positivi:

Well, it's fairly easy to use and fairly affordable compared to competition.

Aspetti negativi:

They had a problem with smaller Android devices where user couldn't basically send a message using the chat as the text typed wasn't showing. Told about the problem to the company, and they were not able to solve it in 26days (as of now). So you've got a fatal error with like 30% of the devices and you're not all red flag trying to solve the problem? Not good.

Helped Konnekt sell more seniors video phones in the first 2 weeks

Commenti: HappyFoxChat helps Konnekt with customers who don't like to telephone us to enquire about seniors video phone, and who need instant answers (which email doesn't provide).
It also helps our customers in other time zones where they don't want to be on the phone so early/late (because they might be typing from their bedroom or a shared living area).
It also helps with customers whose first language is not English.
It is gaining Konnekt more seniors video phone sales and leads, and allowing us to help more customers who have an elderly parent who struggles with loneliness, social isolation, memory loss or who simply can no longer use a tablet or phone.

Aspetti positivi:

Great support. Automatic translation. Works with CRM, WordPress, Google Analytics, MailChimp, etc etc. Android app available. When I'm busy, I can either show no chat available, or have an offline email-only "mode".

Aspetti negativi:

I would've liked the live chat preview to be included in the cheaper product option, but this is really a minor issue or a "wish". We love the product and use it daily.

So easy!

Commenti: Overall this has been a great product so far and we look forward to using it for a long time!

Aspetti positivi:

This is one of the easiest chat features to implement. We just started using it this week, but it's very user friendly and is helping us with our technology work tickets. We started organically by not advertising, but people are starting to see the chat button and use it for their quick questions.

Aspetti negativi:

We don't have any complaints so far. I suppose it would be nice if it integrated into our ticket system so it was easy to create a ticket right from the chat.

Excellent

Commenti: So far this is the best online chat for WooCommerce. It is quick, it is simple and it is complete. Invoices, order status and any other info are available for every customer.

Aspetti positivi:

Customer history of chats and actions is provided real-time. Plenty of extensions. Affordable. Awesome customer support :) Nice commands

Aspetti negativi:

App is paid Missing - Cobrowsing; Push-pages, remote screenshots

HappyFox Chat Review

Commenti: HappyFox Chat is great and if you're already using HappyFox Help Desk it makes complete sense to use the chat as well.

Aspetti positivi:

HappyFox chat is easy to use and has decreased our overall response time drastically. Our users are very satisfied with how quickly we can come to a resolution.

Aspetti negativi:

The only thing that would be nice is if there was built-in spellcheck. It's really not an issue, more so just a feature request.

Very comprehensive

Commenti: Perfect integration

Aspetti positivi:

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce

Aspetti negativi:

I would say that even if it is very easy to use, the numerous sections and menus can be just a bit messy sometimes

Awesome App AND Support

Commenti: The app does everything I need and more. AND they're adding new features almost weekly. The one app I need for all live customer service.

Aspetti positivi:

WooCommerce and Facebook tie-in. Intuitive and easy to use.

Excellent Experience

Commenti: for the price it is a pretty good app but if they can improve the design and add more features would be okay to even sell for a better higher price.

Aspetti positivi:

Very user friendly design. Also, it is affordable for a starting business. New features have been adding up from recent new updates. It is a very good tool to connect with customers to increase sales.

Aspetti negativi:

Many people doesn't know about the software therefore needs more marketing. Need to add more features and updating. New chat designs needed to be added.

Amazing product

Commenti: HappyFox is a great cheat tool, also I've been a client of HappyFox Help Desk and I've happy with the product.

Aspetti positivi:

UI and ease of use

Aspetti negativi:

A bit expensive

Very pleased

Commenti: It is a wonderful everyday tool for us. It always works and it is simple to use. The customers can contact us easily now.

Aspetti positivi:

Design

Aspetti negativi:

Somewhat clumsy

Fantastic live chat experience

Commenti: I wanted to enable live chat support for my online business and HappyFox Chat was a breeze to install and use. The entire installation took less than 2 minutes. It integrates with many software that I am already using. To top it all, it is completely free.

Aspetti positivi:

- Integration with Slack, Google Analytics, Pipedrive - Multiple chats can be handled at once - Desktop and mobile apps

Aspetti negativi:

- Little expensive - Some nice features are available only for users in paid plans

The best live chat I've used, great features included in the free version!

Commenti: I had a live chat that looked like from the 90's... I was looking for something that wouldn't increase my fixed costs and that would permit a Slack integration. HappyFox is a perfect fit for me.

Aspetti positivi:

The design, ease of use and integrations.

Aspetti negativi:

Nothing so far.

Well-integrated chat service that's affordable to boot!

Aspetti positivi:

I love that HappyFoxChat connects with so many apps and channels. Finally, a practical omni tool for connecting with customers.

Aspetti negativi:

There are a couple minor gripes with the design of the chat widgets, but they're mostly preference-based. Some chat services like Intercom have a better UI, but they're also exponentially more costly.

Excellent Platform

Commenti: We use across all our websites and recommend this service. Easy to install and use. Easy to add users. Tracks activity.

Game changer for my design business

Commenti: I landed 2 new deals in the first week of using HappyFox chat. Not to mention my customers want this product on their site. Win Win! Thanks for such a outstanding product.

Great to keep in touch with clients

Commenti: This chat is very usefull to help clients before they order online, or to give them advice about the product that most suits their need.