Cos'è Vend?
Vend è un software per punto vendita basato sul cloud, progettato per consentire ai dettaglianti di vendere, misurare, gestire e far crescere la propria impresa. Dettaglianti di oltre 20.000 negozi utilizzano Vend per accettare pagamenti, tenere traccia dei clienti, gestire lo stock ed eseguire analisi dell'impresa, per ottenere informazioni approfondite e in tempo reale sulle prestazioni commerciali. Vend offre ai dettaglianti accesso agli strumenti più potenti e intuitivi rispetto ai sistemi di livello enterprise, ad una frazione del costo.
Chi utilizza Vend?
Moda e accessori, arredamento per la casa e mobili, articoli da regalo, sport, hobby e musica, vendita al dettaglio di cibo e bevande speciali, prodotti per la salute, bellezza, elettronica e computer.
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Recensioni su Vend
Daniel
After 2 Years Working with Vend, We are extremely satisfied. It has added value to our business.
Commenti: Vend is a POS Platform that has helped us run our business smoothly. We love the ease of configuration and customization that is available. Looking forward to our growth expansion, we have concluded that we have made a right selection for a POS platform. It is a basically a Plug & Play installation for a new site with minor issues for a start up new store once you have your business running under Vend.
Aspetti positivi:
Pros: Intuitive interface. Most of our users are able to adapt in a few days. Reporting Structure is Good. We can replicate a site basically in few minutes. Only Online Software that actually complied with Regulatory Fiscal requirements with no additional customization. Cons: Which it could have more apps available for integration(Mobile Apps) and hospitality configurations. . Lack of Business Intelligence Interfaces.
Aspetti negativi:
Lack of application Integration with third parties. Even though I find Vend very functional, I would like to see vend have payments gateways integrated in our region or country (Honduras, Central America).
Risposta di Lightspeed
5 anni fa
Hey Daniel, appreciate you taking the time to leave a review of Vend. Great to hear that you are extremely satisfied with using Vend and that it's added value to your business. That is the type of feedback we love to hear from retailers! If you have any integration suggestions that you'd like to see please reach out to our team and let us know - your feedback is valuable to us. Best, Lucia (Vend's Community Manager)
Abdulrahman
Alternative considerate:
Perfect App
Commenti: Amazing Experience with more than 2 years with a lot of updates and perfect customer service.
Aspetti positivi:
The software easy to use, anyone can use it even a person not educated, I had 2 salesman in my shop the was using it for 2 years and more. The monthly report very accurate and helpful for our company to easy calculate our monthly income statement. Tracking our COGS anytime so we can control our purchases. the inventory stock tracking perfect. Option with no tax good for our country because we don't have a taxes. Tracking my sales anywhere online by my phone a good features.
Aspetti negativi:
The monthly subscription fees little expensive specially for the small businesses/Home Businesses. So I recommend to have a plan customized for a small business with a low price kind of support them. Adding Arabic Language maybe will be a good idea and catching new users.
Jose
One of the best POS Systems on the Market
Commenti: Satisfied with the overall experience on the platform. grouped items work smoothly on large inventories
Aspetti positivi:
The ease of use on the POS terminals and the way the platform organizes the inventory is just outstanding
Aspetti negativi:
There was a short notice when the product was acquired by Lightspeed, but gladly it did not affect the product use at all
Baldwin
A great POS for starters and less tech savvy customers
Commenti: This POS system seems more like a stepping stone. It gets you through the door to start your business but once you grow out of the beginning step you will quickly find the system isn't reliable, lots of crucial functions are missing and worst their customer service is almost useless. Most of the time we file for a support ticket the customer service replies with typical troubleshoot issues that we clearly stated we've done before and waste our time and when it gets to an actual technician they don't know how to fix it. I highly suggest for someone starting to use it to get a feel of what system they will need for their future but not something you will stick with for a long time.
Aspetti positivi:
Easy to use, has lots of functions that other software doesn't come with out of the box. A great start to get your business going. It looks clean and the UI is the nicest looking one so far we've seen. They have a free front display app for a second ipad so you can have a customer facing screen.
Aspetti negativi:
Lacking crucial functions to actually run a business. No real reporting, often system goes down. The system lacks any mass editing features unless you export the database into csv and re import it. Not efficient if you need to adjust tags in large batches because the exported CSV file, all the tags are in a single cell. The system lacks stability, we have been using this system for more than a year and it's been going down on crucial moments. Right now the system is slow to sync to Vend server causing sales screen and transaction not to be processed. This has costed us many sales specially at crucial times. Their customer service is great, nice and friendly but virtually useless. Not once has any of our issues been resolved. It was either an issue that resolved itself over time I guess they fixed it on their back end or we have learned to just live with it. You have to pay for individual cashiers. So if we were to want to do an event and have an additional cashier it would cost a lot more than what it's worth to have an additional cashier. Reporting is very basic. If you need numbers that for example compare data points of last week's sales vs this weeks sales by day vs by hour to know which day of the week is your strong day and which hour of the day is your peak you can't do it. Unless you do everyone stat as an individual data pull then you can get the stats but there is no clean visual display to arrange the data neatly so more work is to be done. Very simple reporting such as what do we have in our inventory of type A vs Type B to know what we're lacking in inventory is a many step process to pull which results in more work.
Hines
I'm currently operating three locations, and Vend has been helpful so far
Commenti: The simplicity to set up the inventory does save our staff a lot of time. The integration for the receipt printer, payment terminal, and cash drawer is also pretty simple. And if you run into any issues, the customer supports were also quick to respond. If you are an entrepreneur who just opened shop, I'd recommend going with Vend.
Aspetti positivi:
It's simple to setup and if you have any questions, you can usually call customer supports who pick up pretty quickly. This product will help you conduct transactions, manage inventory, and set promotions. I'm sure there are more features, but those were the ones I mostly use, and so far I have not encountered any major issues.
Aspetti negativi:
I wish there were more options on payment services than just Vantiv. Also, since this is cloud base, it will take a while for all your products to sync. For instance, if you're uploading new product and plan to do a count, I'd suggest waiting about 5 minutes for the upload to be completed before setting up the inventory counts to be safe.
Risposta di Lightspeed
5 anni fa
Hey Hines, thanks for your detailed review of Vend POS! Great to hear that you've found Vend simple to set up and run, and that Vend is saving your staff time. In regards to payment services, Vend has a number of integrated payment options depending on your location. For example, in the USA, you can use Vantiv, Square or PayPal. For more information go to www.vendhq.com/tour/accept-payments. If you have any questions please don't hesitate to reach out. Best, Lucia (Vend's Community Manager)
