TeamSnap

This is a great app! Tell your coach you gotta have it :)

Aspetti positivi:

Very easy to use and lots of features that are helpful. I am a parent of a teen-aged athlete and have a hard time keeping up with her practice, game, and travel schedule. With TeamSnap all that can be put in one central place that's easy to use. There are other features too, like contact info of other parents, who's assigned to bring what at tournament, etc. Anyone can send messages or alerts to coaches, parents, players and it keeps a nice tidy record of it all if you have to go back to review a message. I cannot think of a single bug in the software after 3+ years of using TeamSnap. Also, they have great customer service who helped me when I was having a problem subscribing to TeamSnap calendar from Apple calendar.

Aspetti negativi:

Honestly, I can't really think of anything negative or a feature that I wish it had. Well done and complete!

Manage Your Team in a Snap

Commenti: Easy to keep track of players and their contact information as well as locations we go to regularly. No more parents asking for an email with addresses for locations or times for events.

Aspetti positivi:

Ease of use for scheduling practices and games. Checking attendance is great, but too easy for players to forget to mark their status. Love the email and message feature that keeps record of what is sent out and to whom.

Aspetti negativi:

I use this primarily for my daughter's travel softball team as the administrator, but need to use a separate app for scoring the games. I wish TeamSnap would integrate a score keeping feature for softball/baseball.

Almost Great But………Frustrating for Organization Management W/ Multiple Teams or Divisions

Commenti: I decided to switch our lacrosse club with multiple teams & clinics from another management software after reading positive reviews of Teamsnap. I now realize most of the reviews are from experiences on a single team level, not organizational level. We’ve been using Teamsnap for 2.5 years for registration/payment processing, rostering multiple teams, contact management/communications, and team management, and availability tracking. The software and app are simple to use at the team level, but for organization management some phone support is necessary. The price is low but you pay in hours of frustration. As a youth sports organization administrator I have spent countless hours learning and using Teamsnap. It is tough understanding “best practices” for setting up organizational levels (divisions, teams, and seasons etc). I have read through FAQ’s, watched training videos and how to’s that don’t address some of my specific questions. The biggest problem with Teamsnap for a sports club is the lack of support. There is no phone support at all. Which means I had to spend time and frustrating amounts of brainpower trying to type out explanations of my issue in emails and responses are anywhere from several hours up to 2 days to receive an answer back. Usually first response will link to the how-to guides I have read and do not pertain to my question so it goes back and forth to get an answer. As a parent volunteer this is too frustrating and consuming.

Aspetti positivi:

This software is excellent for a coach or a manager to use for single team management. It simplifies communicating with players and families. Email or group chats are easy for using amongst players or coaches. You can easily see who is on a team you are a member of. Player availability can be easily tracked for practices and games to help coaches plan. Volunteers or snacks/drink assignments can be created for each game or event. As a parent and a team manager I have very positive experiences using it over multiple years and sports. Both the free and paid team plans are great for a single team.

Aspetti negativi:

No phone support available. When running an organization an administrator needs the ability to talk to a support person to avoid problems and help with issues that are not covered in how-to’s and help videos. The chat feature on the website is a bot responding with generic help topics that I have already read. Emailing support means waiting days up to a week of back and forth to get an answer that isn’t just linking to helpless how-to’s. Most youth sports are run by volunteers with fulltime jobs outside of team sports management and the time and brain power to implement a paid product like Teamsnap needs better support. I would pay more for phone support. Every registration I set up I think “It will be simple now that I've done it,”. But different variables have made the need for support an issue every season. I have noticed that my issues have been addressed in future how to articles which seems like I am a beta tester for Teamsnap that should be compensated for my time testing their product. I have had some scheduled customer support virtually after weeks of no help and the support team has always been very polite and apologetic and have solved my problems in short time via zoom screensharing. If organization level plans could include customer support access it would solve this very large issue.

Great app for sports management and athletic families.

Commenti: Makes life as an athletic family much easier and more organized.

Aspetti positivi:

Made it super easy to check when I have a hockey practice or game and also made this easier for my entire family No bugs that I have stumbled across Very easy to use for anyone, regardless of experience with apps of this type

Aspetti negativi:

Sometimes very laggy to use and slow, but could be a problem on my end. On rare occasions, the servers are down. I have only experienced this once in my time using it, but it was frustrating that one time.

Simple team management

Aspetti positivi:

Great app for managing your team, group messaging and calendars are easy to set up.

Aspetti negativi:

Nothing, it's been great for our team/players.