Da 15 anni aiutiamo le aziende italiane
a scegliere i migliori software

Cos'è Brightpearl?

Brightpearl è progettato per rivenditori e grossisti omnicanale affermati per aiutarli a gestire il loro back office e-commerce in un unico sistema. Gestisci il tuo stock, gli ordini, i magazzini, gli acquisti, la contabilità, il CRM, il punto vendita e l'evasione degli ordini in tempo reale con una piattaforma completa basata sul cloud. Libera il tuo tempo e riduci gli errori automatizzando i flussi di lavoro. Ottieni informazioni dettagliate sulla redditività di prodotti, clienti, canali e fornitori. Completamente integrato con le principali piattaforme e mercati di e-commerce.

Chi utilizza Brightpearl?

Brightpearl è l'ideale per i rivenditori multicanale di prodotti finiti che vendono in negozio, online o tramite mercati online come eBay e Amazon e che vendono per un valore di 1 milione di dollari o di più.

Brightpearl Software - 1
Brightpearl Software - 2
Brightpearl Software - 3
Brightpearl Software - 4

Hai dubbi su Brightpearl? Confrontalo con una delle alternative più popolari

Brightpearl

Brightpearl

4,4 (157)
Nessun prezzo trovato
Versione gratuita
Prova gratuita
137
18
4,4 (157)
4,3 (157)
4,4 (157)
VS.
Prezzo di partenza
Prezzi
Caratteristiche
Integrazioni
Facilità d'uso
Rapporto qualità-prezzo
Servizio clienti
30,00 USD
mese
Versione gratuita
Prova gratuita
172
145
4,2 (6.610)
4,1 (6.610)
4,0 (6.610)
Le barre verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

Altre alternative interessanti a Brightpearl

QuickBooks Online
Funzionalità più votate
Creazione delle fatture
Rendicontazione finanziaria
Riconciliazione bancaria
Sage 50cloud Accounting
Funzionalità più votate
Contabilità generale
Rendicontazione finanziaria
Riconciliazione bancaria
ChannelAdvisor
Funzionalità più votate
Analisi dati dei canali
Controllo dell'inventario
Gestione degli ordini
Khaos Control Cloud
Funzionalità più votate
Etichette di spedizione
Gestione degli articoli
Gestione dell'inventario
Ordoro
Funzionalità più votate
Gestione dell'inventario
Gestione delle spedizioni
Monitoraggio degli ordini
Extensiv Order Management
Funzionalità più votate
Gestione degli ordini
Gestione del magazzino
Gestione dell'inventario
Volusion
Funzionalità più votate
Carrello degli acquisti
Gestione degli ordini
Sicurezza dei dati
SkuVault Core
Funzionalità più votate
Gestione degli articoli
Monitoraggio dell'inventario
Ricerca/Filtro
Google Docs
Funzionalità più votate
Condivisione di documenti
Generazione di documenti
Strumenti collaborativi

Recensioni su Brightpearl

Punteggio medio

Nel complesso
4,4
Facilità d'uso
4,4
Servizio clienti
4,4
Caratteristiche
4,3
Rapporto qualità-prezzo
4,3

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
55%
4
36%
3
4%
2
3%
1
3%
James
James
Managing Director (UK)
Utente LinkedIn Verificato
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

I cannot recommend Brightpearl enough!

5,0 4 anni fa

Aspetti positivi:

I cannot recommend Brightpearl enough! The software has transformed the way we run our organisation. It provides everything we need to operate our eCommerce business effectively and efficiently. Their innovation/product roadmap caters, certainly in our case, to current trends and requirements. We currently use the system to manage our sales channels of 4 separate B2C Bigcommerce websites, 2 eBay stores, 10 Amazon stores (2 subsidiary businesses with 5 EU Amazon stores each) and manual telephone sales. We have 4 channels brands, which is where Brightpearl brands paperwork and emails differently for each company. It all works as one would expect, orders download and are aggregated ready for picking and shipping, inventory is updated across all sales channels, as sales occur and purchase orders are received, and accounting is updated at each point providing a real-time picture in a myriad of dashboards and reports that can be as detailed as needed. Brightpearl support is also excellent with most cases being resolved in less than 4 hours.

Aspetti negativi:

I find very little to dislike about the software. It serves all the needs we currently have and know that there are elements such as automation that will prove to be useful at some point in the future.

Risposta di Sage

4 anni fa

Hi James, Thank you for you wonderful feedback. It's great to see the huge impact that we've had on your business over the last eight years. Thank you too for your big praise of our Support team, your experience of them is very much in line with their mantra so I'll certainly be sharing your feedback with them as I know they'll appreciate it hugely! Thank you again, Tom (Brightpearl)

Tom
General Manager (UK)
Trasporti/Trasporto merci/Ferrovie, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

Highly Recommended

5,0 10 mesi fa

Commenti: We have been using Brightpearl for about 5 years now.Initial set up was a doddle as we had lots of help with this from the support team.Staff training was thorough and in no way rushed. They made sure we were confident and knew our way around the system before we went live.The support team are very knowledgeable and also very friendly. That's a rare thing these days!The system is slick and very easy to use. Any problems are rare but dealt with quickly.I would recommend Brightpearl to everyone.

Aspetti positivi:

Pretty slick and easy to use. The support team are amazing!

Aspetti negativi:

No real complaints here. My team are happy with Brightpearl and have yet to raise any issues.

Risposta di Sage

10 mesi fa

Hi there Tom, Thank you so much for your review, we really appreciate it! It's great to hear that your experience has been so positive over the last five years, from how you were able to hit the ground running to the support you've had from our team. Thank you again - here's to another 5 years! Tom (Brightpearl by Sage)

Frankie
Vice President
Logistica e catena di approvvigionamento, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: SoftwareAdvice

Frustrated

3,0 7 anni fa

Commenti: Do not jump from QuickBooks to this until you have truly run a lot of tests.

Aspetti positivi:

I love how this system allows me to have access anywhere and allows many reps to access the accounts.

Aspetti negativi:

I am beyond frustrated with the lack of support and weak reporting from this system. It often has slow days as well.

Risposta di Sage

7 anni fa

Hi Frankie, Thank you for taking the time to review us. I'm glad to see that you're enjoying Brightpearl's cloud-based benefits. A lot of our customers love the integrated 'all under one roof' aspect of our software and I'm glad this is echoed with you. I'd like to respond to a couple of the other points you raised too: Quickbooks. We have a number of customers who have moved away from Quickbooks to Brightpearl and have found it a great fit so I was surprised to read your comment. Customers like Growers House (https://www.brightpearl.com/expertise/customer-stories/growers-house) and The New Clothesline Company (https://www.brightpearl.com/expertise/customer-stories/new-clothesline-company). I hope the issues you had experienced are now behind you. Support. We acknowledged that we needed to improve our Support response times, so we've grown our global Support team headcount by 40%. This has resulted in increasing the number of tickets with defects being solved by 62%. I hope you're seeing the impact of these changes directly yourself. Reporting. We're continually improving our reporting as we know how much our customers use and rely on it. Over the last couple of months, we've made significant reporting improvements which you can read about in our feature notes (https://help.brightpearl.com/hc/en-us/sections/115000342626-Feature-launches). In a nutshell, many of the reports now download in the background so don't need to waste any time waiting for them. Again, I hope you're finding them useful. Speed. I'm sorry to hear that you've experienced slowness whilst using Brightpearl. The improvements mentioned earlier will help, but generally speaking there are a number of factors that could account for speed issues. I've had a word with our Support team who have advised that you've not raised any speed issues with them to date. Speaking to them would be a great first step. When you do, it would really help them if you could indicate instances where speed was reduced and what you were doing at that time. You can contact them here: https://www.brightpearl.com/contact-support. Thank you again, your feedback is important to us. Best wishes, Tom Brightpearl

nick
owner (USA)
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

A work in progress

4,0 4 anni fa

Commenti: Finally, we have been assigned our TAM, [SENSITIVE CONTENT HIDDEN]. We had a 30-minute phone call scheduled to go through some issues that end up lasting almost 2 hours. During that call, he brought in other resources to help us understand where our issues are and areas of the software we need to keep an eye on. We have a lot of work ahead of us to get our account back on track, but we finally have someone to guide us on how to fix and prevent the issues.

Aspetti positivi:

Brightpearl is the only software on the market that has truly combined all technology necessities of e-commerce into 1 platform. That includes ERP, CRM, automation, connectors for platforms and other like Shipstation, inventory management like Demand Planner

Aspetti negativi:

The drawback for us and our situation is that when you combine all of the systems into 1 it can be pretty complicated. The reason this is a con is that Brightpearl doesn't have partnerships with 3rd parties that make a living off of implementation and customer success. Instead, Brightpearl manages 100% of the process. Our first 5 months have not been great because we are not proficient at utilizing the software. When we've asked for help they have been simply telling it is a you problem, not the software, but no guidance on what we should be doing. Instead, we just learn to live with the issue because we have nowhere else to go for help since no partners exist. We are supposed to have a TAM, technical account manager, for the first year, but we only had one for the first 3 weeks.

Risposta di Sage

4 anni fa

Hi Nick, Thank you for your review. We always appreciate feedback from our customers. We acknowledge that keeping our success, support, and implementation teams in house isn't something that is commonplace in the market, but control over the quality of our support services and is very important to us hence we don't out-source them. Similarly the value for money that our customers receive from our fixed-price implementation, and all inclusive online training and support services isn't something that we would wish to limit. I'm sorry that you don't feel we've supported you sufficiently until recently though. We will look into this internally and see what happened. However in the meantime it's great that you've touched base with your Technical Account Manager. I have no doubt that with him in your corner, your issues will be swiftly behind you. Tom (Brightpearl)

Kristoffer
CEO (Danimarca)
Beni di consumo, 2-10 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Alternative considerate:

Great tool for a small-mid sized fast growing omni-channel consumer goods business.

4,0 4 anni fa

Commenti: We really enjoyed working with everyone involved in the project of setting up Tekla at Brightpearl. All the way from the sales to the final handover - and now ongoing customer success. The team at BP immediately captured the essence of the challenge we presented to them with our previous ERP-stack, and they managed to set up all the right questions needed to be tackled. Besides the on-point grasping of the challenges to be solved, we felt that the process throughout the implementation was smooth, and with constant dialogue with Anthony, our point of contact, we were in good hands. The main issues we faced with our old stack was weak inventory, order and supply chain management. All of that are now elevated to a whole new level, and we feel that we have a robust ERP engine that we can grow with for many years to come. Overall, we are super happy to have implemented Brightpearl, and can only recommend others to do the same.

Aspetti positivi:

We now have a product that solves our needs. It is simple to use, yet complex, so that we can grow a lot within it. It was quick to implement, allowing us to benefit from the elevated toolbox immediately.

Aspetti negativi:

Some elements of the UX/UI and functionality are clearly outdated and needs a revision. Also, it feels that they are stuck within old workflows that should be optimised. I think this is a common issue in enterprise ERP and something that will improve over time.

Risposta di Sage

4 anni fa

Hi Kristoffer, Thank you for sparing the time to review us - we really appreciate it. We're really pleased that we meet your needs so square-on and that you've had such a great experience at all the stages along your journey so far. We're super-happy that you're a customer too and we really appreciate your recommendation. Tom (Brightpearl)