--- description: Scopri le funzionalità di Scorebuddy, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Scorebuddy - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per call center](/directory/30007/call-center/software) > [Scorebuddy](/software/124360/scorebuddy) # Scorebuddy Canonical: https://www.capterra.it/software/124360/scorebuddy Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/124360/scorebuddy?page=2) > Una soluzione di monitoraggio della qualità basata sul web per call center, per misurare le prestazioni su diversi canali. Scorebuddy è molto intuitivo. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 43 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Scorebuddy? Call center, esternalizzazione dei processi aziendali (Business Process Outsourcing, BPO), assicuratori, società fortemente regolamentate; finanziamento al consumo, agenzie governative. Qualsiasi istituzione che utilizza fogli di calcolo per registrare, rivedere e riferire relativamente ai punteggi di qualità. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 43 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Sentient - **Area geografica**: Dublin, Irlanda - **Anno di fondazione**: 2001 ## Contesto commerciale - **Prezzo di partenza**: 12,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Canada, Cina, Germania, Giappone, India, Irlanda, Regno Unito, Stati Uniti ## Funzionalità - Alerts/Escalation - Analisi delle sensazioni - CRM - Comunicazione multi-canale - Creazione di report/analisi - Dashboard - Employee Coaching Tools - Gestione degli audit - Gestione dell'esperienza del cliente - Gestione della conformità - Gestione della formazione - Gestione della qualità - Gestione di call center - Integrazione telefonia-computer (CTI) - Interfaccia agente - Misure correttive e preventive (CAPA) - Modelli di punteggio multipli - Monitoraggio delle chiamate - Quadro della attività - Sondaggi e feedback - Sondaggi per clienti - Third-Party Integrations ## Integrazioni (7 in totale) - Cx MOMENTS - Five9 - Intercom - Kustomer - Salesforce Service Cloud - Talkdesk - Zendesk Suite ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Assistenza telefonica - Chat ## Categoria - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Categorie correlate - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software per la gestione della qualità](https://www.capterra.it/directory/30099/quality-management/software) - [Piattaforme per recensioni](https://www.capterra.it/directory/31024/review-management/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Alternative 1. [Calabrio ONE](https://www.capterra.it/software/110588/calabrio-one-suite) — 4.5/5 (263 reviews) 2. [Five9](https://www.capterra.it/software/132405/five9) — 4.2/5 (481 reviews) 3. [Genesys Cloud CX](https://www.capterra.it/software/21409/genesys-cloud) — 4.3/5 (262 reviews) 4. [Talkdesk](https://www.capterra.it/software/132852/talkdesk) — 4.5/5 (733 reviews) 5. [NiCE CXone](https://www.capterra.it/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Recensioni ### "Manage your quality performance right to the point" — 3.0/5 > **Mohamed** | *15 febbraio 2023* | Prodotti alimentari e bevande | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: It gives me a space to improve my performance and correct my interaction with customers to them satisfied. > > **Inconvenienti**: The dashboard goes down sometimes when revising the calls. > > I enjoyed my usage of the product as it helped me to enhance my skills in handling customers. ----- ### "Great quality interaction tool" — 5.0/5 > **Govindraj** | *27 luglio 2020* | Intrattenimento | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I was able to customize our quality requirements with the help of Scorebuddy. The best part of scorebuddy is the Insight reports which gives the company a clear snapshot about the areas where the Agent needs an improvements. The section feature enabled us to break down our quality parameters into 3 segments which was our actually Quality interaction requirements. Also the Cause by staff trend report helps to identify in which area the Support Agent needs improvements. > > **Inconvenienti**: I think the software should also allow us to create a "Balanced Score card report" where the company should be able to add the monthly KPI as a Goal and the snapshot should show to Agents as an aggregate performance. Also the Performance Management feature should be implemented, so that Support Agent can get an idea about the overall Monthly and Yearly perofrmance. > > We were using COPC quality model using a Excel sheet however the reporting and analysis was a signficant challenge. So we decided to try Scorebuddy and it meet our needs and requirement and we are able to successfully use this software in identifying interaction quality issues and thereby share feedback to the support agent. It is a great support. I have never searched for other software so far becasue it is meeting our business requirement at this point. Also special thanks to Scorebuddy Account rep \[SENSITIVE CONTENT HIDDEN\] because she ensured that in the COVID19 pandemic a good discount was given to us. A great customer support. Whenever you need help they will respond you immediately..... ----- ### "One of the best software to monitor your business" — 5.0/5 > **Tarek** | *28 agosto 2022* | Esternalizzazione/Delocalizzazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I can integrate the product with several products and that's because of its features. > > **Inconvenienti**: It's not expensive but it's not inexpensive too, also it doesn't support all the languages. > > The product is very useful for any call center category because of its magnificent service. ----- ### "Great software, very intuitive" — 5.0/5 > **Paul** | *4 agosto 2020* | Servizi finanziari | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The software is very intuitive and user-friendly. It was very easy for all staff who use the product, whether in management, business analyst or quality monitoring roles, to familiarise themselves with the features quickly and start using it. > > **Inconvenienti**: Infrequent error messages saying that a feature is temporarily unavailable, however these are normally fixed if you just reattempt the process > > We have managed to reduce our average handling times for quality monitoring, as the software enables us to automate more of the process which was previously conducted using Excel tools. The customer service prior to, during and since setup has been excellent, our account managers are always quickly available when we need them. ----- ### "Its so easy to use" — 5.0/5 > **Wendy** | *24 ottobre 2019* | Opere pubbliche | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Scorebuddy is so easy to use, it is easy to create scorecards and maintain the users on the system > > **Inconvenienti**: The only thing I would like to be able to do is snapshots for each question but for multiple scorecards at once which would be very useful when reporting on which questions are getting scored down. > > Scorebuddy is so user friendly. It is easy to learn and very easy to navigate the system. The built in reporting functions are ideal and simple. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/124360/scorebuddy?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/124360/scorebuddy) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati