--- description: Scopri le funzionalità di Oracle Cloud CX, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Oracle Cloud CX - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la Customer Experience](/directory/30671/customer-experience/software) > [Oracle Cloud CX](/software/124659/oracle-cloud-cx) # Oracle Cloud CX Canonical: https://www.capterra.it/software/124659/oracle-cloud-cx Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/124659/oracle-cloud-cx?page=2) > Soluzione per l'esperienza del cliente completa e abilitata per il cloud; può essere usata per differenziare la tua azienda in tutti i canali, i punti di contatto e le interazioni. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 16 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Oracle Cloud CX? Piattaforma per l'esperienza del cliente basata sul cloud e progettata per aiutare le piccole e grandi aziende a gestire le informazioni dei clienti e ricavare informazioni fruibili tramite chatbot, Internet of Things e IA. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 16 Recensioni | | Facilità d'uso | 4.1/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.2/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Oracle - **Area geografica**: Chicago, USA - **Anno di fondazione**: 1977 ## Contesto commerciale - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: cinese, francese, inglese, italiano, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, turco - **Paesi disponibili**: Stati Uniti ## Funzionalità - Analisi di testo - Creazione di report/analisi - Quadro della attività - Raccolta dati multi-canale - Sistema plurilingue - Third-Party Integrations - Visualizzazione di dati ## Integrazioni (4 in totale) - Oracle Marketing - Oracle Sales - Oracle Service - ServiceNow ## Opzioni di supporto - Assistenza telefonica - Assistenza diretta 24 ore su 24 ## Categoria - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) ## Categorie correlate - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software CRM](https://www.capterra.it/directory/2/customer-relationship-management/software) - [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software) - [Software di monitoraggio delle vendite](https://www.capterra.it/directory/32744/sales-tracking/software) - [Software per banche](https://www.capterra.it/directory/20008/banking-systems/software) ## Alternative 1. [Front](https://www.capterra.it/software/132901/front) — 4.5/5 (286 reviews) 2. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [EngageBay CRM](https://www.capterra.it/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 4. [Freshsales](https://www.capterra.it/software/155563/freshsales) — 4.5/5 (621 reviews) 5. [HubSpot Service Hub](https://www.capterra.it/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) ## Recensioni ### "Oracle CX - Sales Cloud. Efficient product and easy to adapt." — 4.0/5 > **Daniel** | *23 marzo 2018* | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user. At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment. > > **Inconvenienti**: Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration. > > Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services. ----- ### "Oracle for ECommerce" — 5.0/5 > **Utente Verificato** | *10 novembre 2020* | Vendita al dettaglio | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: I like the the user face and setup of the program. It makes it easy to use and access the functions you need. I work in ECommerce and we use the program a lot for managing vendor agreements and accessing Purchase Orders. > > **Inconvenienti**: The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes. Other than that, I don’t have many complaints. > > I work for an ECommerce company and I use Oracle Cloud every day. I set up new items so we use it to add our skus and manage our vendor agreements and purchase orders. Oracle Cloud makes this very accessible and easy to undergo this process. ----- ### "Inefficient" — 2.0/5 > **Stephanie** | *12 ottobre 2021* | Istruzione superiore | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: I enjoy data entry and data management. I liked the ability we had in CX. > > **Inconvenienti**: It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with. ----- ### "Good tool for the administration of clients with potential sales." — 4.0/5 > **Utente Verificato** | *12 giugno 2018* | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool > > **Inconvenienti**: This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code. > > Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases. ----- ### "Very flexible and easy to use." — 5.0/5 > **Ahmed** | *15 agosto 2021* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app. I like that its costs is lower for its category. I like that we can do a lot of customizations. > > **Inconvenienti**: The global search was slow for me. Eventhough the effort that Oracle makes to improve their performance I constantly find myself refreshing to gather accurate data. > > Overall it is a good sales tool. Top quality with low cost. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/124659/oracle-cloud-cx?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/124659/oracle-cloud-cx) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Dati strutturati