Freshdesk

Utile ma non sempre chiari

Commenti: mi trovo bene sotto alcuni punti di vista, ma spesso non riesco a risolvere il problema

Aspetti positivi:

mi piace poiché rispondono subito alla mia richiesta

Aspetti negativi:

non mi piace poiché non sempre è chiaro risolvere il problema

All-in-one solution and gradually extendible

Aspetti positivi:

The analytics are very insightful, it solves for us support management/knowledge base management/customer success (a CRM software provider with 12k clients) The knowledge base management in 6 different languages is very user friendly and easy to manage. We were able to gradually extend the functionality, first developed ourselves to integrate with our backend. Then integrated Chat management/integrated JIRA/ review management (we are still able to extend with chat bot and forums if we want).

Aspetti negativi:

Maybe the search functionality could be extended, the filters on top of search terms are quite limited.

Useful Help Desk/Call Centre Package

Commenti: I used this software whilst running a software helpdesk/call centre. At the time I compared all the alternatives and felt it was the best one for the price.

Aspetti positivi:

Email management and the ability for connected issues to be linked was really impressive.

Aspetti negativi:

Integration with Jira would have been a great feature.

Used it for an year but wasn't scaleable and broken

Aspetti positivi:

Freshdesk had a good interface and easy to use

Aspetti negativi:

all functionalities that were required were not supported and system used to go down frequently

Excellent customer support ticket system

Commenti: Our team were able to automate and monitor a number of our process workflows thanks to Freshdesk's help. In addition, it is a better choice than emailing support questions and concerns. Freshdesk allows our clients to see their ticket status and ticket history, as well as submit their comments and rating, which simplifies the process of providing excellent customer service.

Aspetti positivi:

Freshdesk has a wide range of essential services, including live chat, email, phone, and social media support channels. The software is cloud-based and easy to use, with clever automation capabilities that guarantee things are done easily and quickly, resulting in more efficient corporate operations and a better customer experience.

Aspetti negativi:

Upgrades to Freshdesk's reporting feature are, in my opinion, overly pricey for individual agents and users. There is a good thing about Freshdesk's free trial plan since it allows us to test out their vast variety of services before making a decision on whether or not to upgrade our business.