---
description: Scopri le funzionalità di Freshdesk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: Freshdesk - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk)

# Freshdesk

Canonical: https://www.capterra.it/software/124981/freshdesk

Pagina: 1/140\
Avanti: [Pagina successiva](https://www.capterra.it/software/124981/freshdesk?page=2)

> Freshdesk è un software di servizio clienti facile da usare, che aiuta oltre 40.000 aziende in tutto il mondo a creare esperienze eccezionali per i clienti.
> 
> Conclusione: valutazione di **4.5/5** stelle assegnate da 3470 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

-----

## Panoramica

### Chi utilizza Freshdesk?

Le PMI e le imprese di tutto il mondo possono utilizzare Freshdesk per fornire un servizio clienti straordinario e di livello internazionale.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.5/5** | 3470 Recensioni |
| Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive |
| Funzionalità | 4.3/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: Freshworks
- **Area geografica**: San Mateo, USA
- **Anno di fondazione**: 2011

## Contesto commerciale

- **Prezzo di partenza**: 19,00 USD
- **Modello tariffario**:  (Versione gratuita disponibile) (Versione di prova gratuita (free trial))
- **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Lingue supportate**: arabo, bulgaro, catalano, ceco, cinese, cinese tradizionale, coreano, danese, ebraico, estone, finlandese, francese, giapponese, greco, hindi, indonesiano, inglese, italiano, lettone, lituano, malese, norvegese, olandese, polacco, portoghese, portoghese brasiliano, rumeno, russo, serbo, serbo, slovacco, sloveno, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese, vietnamita
- **Paesi disponibili**: Albania, Algeria, Arabia Saudita, Argentina, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Benin, Bielorussia, Bosnia ed Erzegovina, Brasile, Brunei, Bulgaria, Burkina Faso e altri 100

## Funzionalità

- Accesso da dispositivi mobili
- Accesso/Controllo remoto
- Analisi delle sensazioni
- Assistenza clienti
- CRM
- Catalog Management
- Chat dal vivo
- Chat in tempo reale per i consumatori
- Chat/Messaggistica
- Condivisione dello schermo
- Controllo accessi/Autorizzazioni
- Cronologia clienti
- Dashboard
- Database clienti
- Discussions/Forums
- Gestione dei biglietti
- Gestione dei contenuti
- Gestione dei feedback
- Gestione dei sondaggi
- Gestione dell'accordo sul livello di servizio (SLA)
- Gestione dell'esperienza del cliente
- Gestione della knowledge base
- Gestione della posta elettronica
- Gestione della posta in arrivo
- Gestione delle attività
- Gestione delle code
- Gestione delle comunicazioni
- Gestione delle conoscenze
- Gestione delle mansioni
- Gestione di call center
- Gestione di incidenti
- IVR
- Instradamento delle chiamate
- Integrazione telefonia-computer (CTI)
- Live Chat
- Modelli personalizzabili
- Moduli personalizzabili
- Monitoraggio del coinvolgimento
- Monitoraggio delle chiamate
- Portale self-service
- Quadro della attività
- Raccolta dati multi-canale
- Registrazione delle chiamate
- Rendicontazione e analisi statistiche
- Ricerca del testo completo
- Rilevamento di problemi
- Sistema plurilingue
- Smistamento automatico delle chiamate
- Sondaggi e feedback
- Strumenti collaborativi

... e altre 25 funzionalità

## Integrazioni (78 in totale)

- Adobe Commerce
- Aircall
- Ameyo
- BigCommerce
- Box
- CS-Cart Store Builder
- Campaign Monitor by Marigold
- Capsule
- ChargeDesk
- Coevera
- Constant Contact
- CustomerGauge
- Dropbox
- Easy Insight
- Five9

... e altre 63 integrazioni

## Opzioni di supporto

- Email/Help desk
- FAQ/Forum
- Knowledge Base
- Assistenza telefonica
- Assistenza diretta 24 ore su 24
- Chat

## Categoria

- [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software)

## Categorie correlate

- [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software)
- [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software)
- [Software per la gestione dei reclami](https://www.capterra.it/directory/30674/complaint-management/software)
- [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software)
- [Software di service desk](https://www.capterra.it/directory/31027/service-desk/software)

## Alternative

1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4090 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18806 reviews)
3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews)
4. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1727 reviews)
5. [Zoho Desk](https://www.capterra.it/software/169505/zoho-desk) — 4.5/5 (2214 reviews)

## Recensioni

### "Fantastic ticketing system" — 5.0/5

> **Riccardo** | *16 marzo 2026* | Settore automobilistico | Tasso di raccomandazione: 9.0/10
> 
> **Vantaggi**: Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without overspending. Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to different business needs. Additionally, Freshdesk provides robust and well-documented APIs, which make it easy for developers to extend capabilities and build tailored solutions.
> 
> **Inconvenienti**: While Freshdesk is a solid platform overall, its reporting features still feel somewhat limited, especially for teams that rely heavily on advanced analytics. Another drawback is the inability to set pauses within working hours, which can be inconvenient for support teams that operate with more complex schedules.

-----

### "A Solid Option for Customer Support" — 5.0/5

> **Brian** | *19 luglio 2026* | Servizi di informazione | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Freshdesk's user interface is pretty solid, and it took a bit to figure out. We like how easy it is to set up new agents and customize our dashboard. The ticketing system works well enough, and we've seen a significant decrease in response times. It's a great tool for our customer support team.
> 
> **Inconvenienti**: One thing we don't like is that the reporting feature can be a bit clunky. It's not a huge deal, but it took us a while to get the hang of it. We've also experienced some minor issues with integrations, but they're not deal-breakers. We've found workarounds, and support has been helpful.
> 
> I've had a generally positive experience with Freshdesk, finding it easy to use and navigate, but occasionally encountering some minor hiccups with customization options. Overall, it's been a reliable tool for managing customer support inquiries and streamlining our team's workflow effectively.

-----

### "A good ticketing tool" — 4.0/5

> **Stefano** | *7 giugno 2025* | Servizi bancari | Tasso di raccomandazione: 4.0/10
> 
> **Vantaggi**: The easy to use the ticketing tool, suitable for all kind of users, and the notification system in order to keep updated
> 
> **Inconvenienti**: The report you can export by yourself  from the tool, without possibility to customize with the info needed
> 
> The experience is very good but the tool has to be upgraded in the ticket flow management, specifically in the phase of ticket closure.

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### "A powerful and easy to use help desk platform, with good reporting features" — 4.0/5

> **Stefano** | *10 novembre 2024* | Forniture e materiali | Tasso di raccomandazione: 8.0/10
> 
> **Vantaggi**: Good reporting features, intuitive user interface and easy setup.
> 
> **Inconvenienti**: Occasionally when generating large reports it could lag or freeze. Automations are good but somewhat basic compared to other platforms.
> 
> After several months of using Freshdesk I can confirm that it's a powerful and user-friendly solution for ticketing and customer support. Entry-level plans are affordable but costs can grew quickly in higher-tier plans, if you need advanced features like custom reporting and better automations.

-----

### "Easy To Find Support Tickets and Cost Effective" — 5.0/5

> **Jesse** | *23 luglio 2026* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 7.0/10
> 
> **Vantaggi**: You can easily view all support tickets coming into your company on the dashboard. Additionally, there are plenty of options to filter by what you want to search by like what time the ticket came in, who it is assigned to, the status, etc. The UI side navigation is very transparent and flows very well.
> 
> **Inconvenienti**: When viewing the ticket, there does not appear to be enough opportunities for some information to be provided, like the friendly name of the company. Signing in can also be a headache with how it's configured, I have to login twice and that gets confusing.
> 
> I have had a good experience using Freshdesk to respond to support cases from customers. The software itself is very cost friendly and easy to find tickets. It also integrates well with third party development tools so updates are synchronous.

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Pagina: 1/140\
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## Link

- [Visualizza su Capterra](https://www.capterra.it/software/124981/freshdesk)

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