---
description: Scopri le funzionalità di Freshdesk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: Freshdesk - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk)

# Freshdesk

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> Freshdesk è un software di servizio clienti facile da usare, che aiuta oltre 40.000 aziende in tutto il mondo a creare esperienze eccezionali per i clienti.
> 
> Conclusione: valutazione di **4.5/5** stelle assegnate da 3487 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

-----

## Panoramica

### Chi utilizza Freshdesk?

Le PMI e le imprese di tutto il mondo possono utilizzare Freshdesk per fornire un servizio clienti straordinario e di livello internazionale.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.5/5** | 3487 Recensioni |
| Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive |
| Funzionalità | 4.3/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: Freshworks
- **Area geografica**: San Mateo, USA
- **Anno di fondazione**: 2011

## Contesto commerciale

- **Prezzo di partenza**: 19,00 USD
- **Modello tariffario**:  (Versione gratuita disponibile) (Versione di prova gratuita (free trial))
- **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile)
- **Lingue supportate**: arabo, bulgaro, catalano, ceco, cinese, coreano, croato, danese, ebraico, estone, finlandese, francese, giapponese, greco, indonesiano, inglese, italiano, lettone, lituano, malese, norvegese, olandese, polacco, portoghese, rumeno, russo, serbo, slovacco, sloveno, spagnolo, svedese, tedesco, thailandese, turco, ucraino, ungherese, vietnamita
- **Paesi disponibili**: Arabia Saudita, Argentina, Australia, Austria, Belgio, Brasile, Cambogia, Canada, Cile, Colombia, Corea del Sud, Costa Rica, Danimarca, Ecuador, Egitto, El Salvador, Emirati Arabi Uniti, Estonia, Filippine, Finlandia e altri 39

## Funzionalità

- Accesso/Controllo remoto
- Alerts/Escalation
- Analisi delle sensazioni
- Assistenza clienti
- Azioni innescate da eventi
- CRM
- Catalog Management
- Chat dal vivo
- Chat in tempo reale per i consumatori
- Comunicazione multi-canale
- Condivisione dello schermo
- Controllo accessi/Autorizzazioni
- Dashboard
- Discussions/Forums
- Gestione dei biglietti
- Gestione dei contenuti
- Gestione dei feedback
- Gestione dei problemi
- Gestione dei sondaggi
- Gestione della knowledge base
- Gestione della posta elettronica
- Gestione delle attività
- Gestione delle code
- Gestione delle comunicazioni
- Gestione delle mansioni
- Gestione delle risorse IT
- Gestione di call center
- Gestione di incidenti
- Instradamento automatico
- Instradamento delle chiamate
- Integrazione telefonia-computer (CTI)
- Macro/Modelli di risposte
- Modelli personalizzabili
- Modifica del testo
- Monitoraggio delle chiamate
- Portale dei clienti
- Portale self-service
- Raccolta dati multi-canale
- Registrazione della sessione
- Registrazione delle chiamate
- Rendicontazione e analisi statistiche
- Ricerca del testo completo
- Rilevamento di problemi
- Sistema plurilingue
- Smistamento automatico delle chiamate
- Sondaggi e feedback
- Strumenti collaborativi
- Third-Party Integrations
- Tracciamento delle interazioni
- Verifica dei problemi

... e altre 26 funzionalità

## Integrazioni (60 in totale)

- Airtable
- Asana
- Azure Active Directory Domain Services
- Azure DevOps Labs
- Bamboo
- Bitrix24
- Brevo
- Calendly
- Chargebee
- Claris FileMaker
- ClickUp
- CloudTalk
- Elsevier Pure
- Facebook
- Freshcaller

... e altre 45 integrazioni

## Opzioni di supporto

- Email/Help desk
- FAQ/Forum
- Knowledge Base
- Assistenza telefonica
- Assistenza diretta 24 ore su 24
- Chat

## Categoria

- [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software)

## Categorie correlate

- [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software)
- [Software per la gestione dei reclami](https://www.capterra.it/directory/30674/complaint-management/software)
- [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software)
- [Software per chat](https://www.capterra.it/directory/30797/live-chat/software)
- [AI Agents for Customer Support](https://www.capterra.it/directory/34696/ai-agents-for-customer-support/software)

## Alternative

1. [Zoho Desk](https://www.capterra.it/software/169505/zoho-desk) — 4.5/5 (2216 reviews)
2. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18812 reviews)
3. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4094 reviews)
4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1789 reviews)
5. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1728 reviews)

## Recensioni

### "A Solid Option for Customer Support" — 5.0/5

> **Brian** | *19 luglio 2026* | Servizi di informazione | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Freshdesk's user interface is pretty solid, and it took a bit to figure out. We like how easy it is to set up new agents and customize our dashboard. The ticketing system works well enough, and we've seen a significant decrease in response times. It's a great tool for our customer support team.
> 
> **Inconvenienti**: One thing we don't like is that the reporting feature can be a bit clunky. It's not a huge deal, but it took us a while to get the hang of it. We've also experienced some minor issues with integrations, but they're not deal-breakers. We've found workarounds, and support has been helpful.
> 
> I've had a generally positive experience with Freshdesk, finding it easy to use and navigate, but occasionally encountering some minor hiccups with customization options. Overall, it's been a reliable tool for managing customer support inquiries and streamlining our team's workflow effectively.

-----

### "Fantastic ticketing system" — 5.0/5

> **Riccardo** | *16 marzo 2026* | Settore automobilistico | Tasso di raccomandazione: 9.0/10
> 
> **Vantaggi**: Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without overspending. Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to different business needs. Additionally, Freshdesk provides robust and well-documented APIs, which make it easy for developers to extend capabilities and build tailored solutions.
> 
> **Inconvenienti**: While Freshdesk is a solid platform overall, its reporting features still feel somewhat limited, especially for teams that rely heavily on advanced analytics. Another drawback is the inability to set pauses within working hours, which can be inconvenient for support teams that operate with more complex schedules.

-----

### "A good ticketing tool" — 4.0/5

> **Stefano** | *7 giugno 2025* | Servizi bancari | Tasso di raccomandazione: 4.0/10
> 
> **Vantaggi**: The easy to use the ticketing tool, suitable for all kind of users, and the notification system in order to keep updated
> 
> **Inconvenienti**: The report you can export by yourself  from the tool, without possibility to customize with the info needed
> 
> The experience is very good but the tool has to be upgraded in the ticket flow management, specifically in the phase of ticket closure.

-----

### "A powerful and easy to use help desk platform, with good reporting features" — 4.0/5

> **Stefano** | *10 novembre 2024* | Forniture e materiali | Tasso di raccomandazione: 8.0/10
> 
> **Vantaggi**: Good reporting features, intuitive user interface and easy setup.
> 
> **Inconvenienti**: Occasionally when generating large reports it could lag or freeze. Automations are good but somewhat basic compared to other platforms.
> 
> After several months of using Freshdesk I can confirm that it's a powerful and user-friendly solution for ticketing and customer support. Entry-level plans are affordable but costs can grew quickly in higher-tier plans, if you need advanced features like custom reporting and better automations.

-----

### "Reviewed by samala vamshi" — 5.0/5

> **samala** | *22 settembre 2026* | Contabilità | Tasso di raccomandazione: 8.0/10
> 
> **Vantaggi**: Freshdesk is super intuitive and easy to navigate, so our team can move through conversations and tasks without getting bogged down. The ticketing system is well organized, making it simple to filter tickets and set priorities based on urgency. That helps us tackle the most pressing customer issues first, which speeds up resolution times and keeps our whole support workflow running smoothly.
> 
> **Inconvenienti**: Connecting our mailbox to Freshdesk is usually pretty straightforward, but we've run into an annoying bug where it occasionally creates duplicate tickets for a single client email. It causes unnecessary confusion for our support team and slows down how quickly we can get back to people.

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## Link

- [Visualizza su Capterra](https://www.capterra.it/software/124981/freshdesk)

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